I had an amazing experience purchasing from this dealership by working with salesperson Trevin Dayne. He has amazing customer service, very kind , friendly, and works to ensure you have the best deal for your trade in and ensure that you are comfortable with your purchase that it meets the customers satisfaction. He went out of his way to ensure that the car was the best fit for me. He was very detailed in explaining how the car works and took the time to go through every feature of the car. Also, he took me on a tour of their facility and was able to have snacks and a warm and cold beverage. Also, finance manager Devin Jones ensured that I was taken care of and made sure that I found a car that suited my budget. I highly recommend using this dealership, they will definitely see more of me for future trade-in and purchases. This place has amazing customer service. Please check out this dealership and please please go see salesperson Trevin Dayne. Trevin Dayne went out of his way to give me a ring to check in to ensure that I was satisfied with my purchase and loving everything about the car. I totally love my car. This is the best car purchase I've ever made. I will be returning in the future. Thank you Trevin. read more

Yesterday I called and spoke with Jalen about a 2014 mazda3 i that was listed on their website. Jalen confirmed the car was available and I made an appointment for 9 am today. The Manager called to confirm the details of the car and appointment and I received a text this morning stating that the car was ready for my appointment. The first thing I noticed was the car was was blue when under the listing the car was black. Jalen confirmed the car we was looking at was in fact the car we called about. My daughter and husband went for a test drive and I stayed behind to set up the insurance, we wanted a smooth process and was ready to pay for the car with no dealership financing. When Jalen returned he started the paperwork and showed us the carfax. I noticed the year was 2017 and again stated that wasnt the car we called about yesterday. Jalen went to get his Manager and we were then told the car we wanted to see wasnt available and was sold the night before. The car we was about to purchase was in fact almost $4000 more than the car we initially inquired about. We explained we had a budget and if they couldnt meet the budget we werent interested in the new car. The manager tried to show us a Honda Accord that was within out stated budget but had 30,000 more miles and reported in an accident. My Husband explained we werent comfortable with a car in an accident however minor as this was a vehicle for our daughter. The Manager continues to go back and forth with my Husband trying to minimize the accident report. We finally just decided to get up and leave because the whole process felt like a bait and switch. I am totally disappointed in the way in which the sales rep decided to do business especially as we explained we have bought a total of 5 cars from the Heritage dealerships and continue to have our cars serviced at the Mazda branch. You left a bad taste in our mouths, I will be avoinding the Honda branch moving forward read more

Good Morning Everyone, Update on 2018 Subaru. I have tried all recourses to have Honda Heritage Bel Air to redeem themselves, unfortunately they have failed that process. I went to the Dealership to meet with Mr. Chris and was introduce to Mr. Tim. They proceeded to try to find another vehicle around the same price range as the Subaru. They located to vehicles white Honda CRV and black Mazda Cx30. I had Mr. Tim drive the Mazda and ge explained in detail all the features (i really like this vehicle). Next, went through process over again filling out applications, stay until about 8:00 p.m. waiting for answer from bank, well that wasnt successful. They told me they will contact me the next day when everthing was open I said ok. Well nevertheless I was told I needed to put a down payment. I feel as though you sold me the lemon and I now I have to put down a down payment to me that is unceptable. So I told them I don't have any money to put down. So basically no down payment no vehicle. Fast forward just out of courtesy I ask how much was the down payment and monthly payments. I did inform them that monthly payments cannot be over 400.00. Never received and answer back from both questions. read more

Outback. We'll, October 2025 the vehicle was purchase from Honda Hertage in Belair Maryland were someone had traded it in. So, I took the vehicle on February 2026 to get multiple inspection done do to temp sensor light appearing on dash. Much to my surprise the multi inspection showed 2,449.00 worth of repairs that needed to be done. Unfortunately, I am unable to afford extended warranty so I have to tackle each repair one at a time. Fast forward to March 13, 2026 I took the vehicle to get two of the necessary repairs. The dealership did another multi inspection and now the repairs are over 5,000. I ONLY HAD THIS VEHICLE FOR FIVE MONTHS!!!! People beware I am just informing everyone so you will not get stuck with a vehicle you cant enjoy. read more

Great sales experience. Terrible service experience. Went in for a recall and routine warranty oil change. They had to undo my splash shield under the engine for some reason. Oh my goodness. They did not secure it. And it fell and begin dragging on my way home. I was paranoid for them to fix it since they messed it up. I had to take it to another Honda to fix it for $420. I was livid. I will NEVER go here again. It's their job to make sure everything is done correctly. I mean what is going on? I would love to be reimbursed my $420 for the damage they caused. Will I be though...I doubt it. read more

I had a pleasant experience with my vehicle purchase, but the service department is a whole different story. I bought my 2025 Civic a year ago, and was told I would get my first year of maintenance covered with the purchase of my car; it was explicitly mentioned that the first 2 services would be covered (with an oil change interval of 7500 miles). After 6 months and 7500 miles, I brought my car into the service department and had my oil changed and tires rotated without issue. When I brought my car in for service at just under 12 months and at just over 13,000 miles, the service center is now telling me that for the 2025 civic model year, only the first oil change is free. I asked for them to talk to a manager since I was told I would get my first 2 services free. I was then told my car was not eligible for free service due to its model year only receiving one free oil change. They then proceeded to tell me that my car was beyond the 12,000 mile / 1 year term for the free one year of service. I then asked if the dealership would comp the $100 oil change and tire rotation charge since this is clearly a miscommunication by their sales team with a change to how the service plan is communicated. I was told there was nothing they could do. This is absolutely unacceptable. When a sales person mistakenly tells a customer that they get their first 2 services (which happen to be once every 7500 miles) free, you eat the cost, train your sales staff on the changes, and keep your customers happy so they come back for service and future vehicle purchases. After my experience, I will not be buying future vehicles from Heritage, nor will I bring any vehicles here for service. read more

Will NOT STOP CALLING US!!!!!!! Even after we told them we aren't interested in a vehicle and to stop contacting us.

This was the worst experience I've ever had. It's been a little over a year and I've never had so many problems with a vehicle until I got my car from this dealership. My sales person was amazing, he was very nice, understanding, and even offered me a slice of pizza. Everything that's transpired after has been horrendous, within the first month of having my car it started acting up. My temperature gauge went all the way to high in my car, it felt like it was going to break down. I take it to the dealership. They tell me nothing is wrong and I trust the service center, mistakingly. only for that problem to reoccur for the next 2 months. the following instances I went to a different mechanic because they obviously weren't going to tell me what was wrong and now I'm out of my 30 day warranty. The other shop told me that I need to take my car back to the dealership as soon as the problem occurs so the following month when it happened again I did just that, the service center told me that they found fuel in my coolant system and that I need a new engine. I had to go back-and-forth because I just got this car and the engine was not my doing. It was due to their lousy inspection that I was sold a crappy car, they do end up doing the engine and I don't have to pay for it which is the least they could do. They put in a refurbished engine and I had to wait a week and a half for the work to be done with no rental because anytime I asked I was told they don't have one so I went without a car for a week and a half having to try to figure out how to get to and from work. After they put the refurbished engine in it continued to have problems little things here and there after about the third problem I was told that I no longer can bring my car to the service center and expect work to get done on their dime. Mind you the work they've been doing is a problem they caused and everything following it. My car was doing fine for about five months and then currently a new problem has arrived that has to do with the interior of the engine that is covered underneath the one year warranty I have on the engine itself only to be told that because I didn't get my maintenance at that dealership that it's gonna be a problem. I would never go back to this dealership and anybody who asked, I tell them to not go here. There's been other people who's engine has blown up before they even get off the lot. They were lucky enough to be still within their warranty whereas when I was in my warranty I was told everything was fine. I'm not the only person I've heard of that's had a problem with this dealership. I've heard multiple horror stories after I tell people where I got my car. I would never recommend this to somebody else. read more

Last week I went to Heritage Honda to get some recommendations about repairs. I worked with Tyler Hillenburg a service advisor there. he gave me a few options to chose from. After thinking about it I stopped by the shop again and decided on one of his recommendations. He was able to schedule me in asap since I live out of state. Since I am staying close to the shop, was able to get a shuttle back and forth. I highly recommended for you see Tyler for all of your service needs. He was great, good follow up. Somehow there was a negative review posted on google about my experience. I don't know how that happened since I had not written the review. I tried to find it on google but could not find any reviews there. So I am posting this hear so I can give him the recommendation he deserves. read more

Heritage fixed a non working A/C on my 2025 Pilot, which I bought in the winter so didn't realize it was defective. They diagnosed the issue and replaced it, all under warranty with no questions asked. Tyler was courteous and kept me updated during the progress. I'm super impressed with their professionalism and now much cooler and less stressed! Thanks Heritage! read more

Heritage Honda did a great job fixing our 2010 Honda CR-V. It was making a loud noise and they solved the problem right away. The salespeople were friendly and the SUV was ready to be picked up a couple of days' later. Thank you, Heritage Honda. We'll be back again. read more

So far, I've been here 3 hours. What service am I getting, you ask...? A transmission overhaul, a radiator replacement, axle work, maybe? NOPE! Im here for a basic tire change. Maybe the easiest of automotive repair tasks has suddenly become a Herculean effort for this shop, it seems. Right now, there may be 4 customers including myself. I was the ONLY customer when I 1st got here (w/ an appointment). I've seen 10 employees but for some reason, changing my tire isn't that pressing. Additionally, the overall feeling of 'why are you bothering me w/ your troubles' attitude they're giving everyone is quite off putting. I only came BACK here bc this was the ONLY location around that could take me TODAY to get the tire changed. If I didn't mind driving on a donut, I would have gladly waited. Wish I remembered my LAST time here and how awful service was then (from the sales side). That's what I get for not looking this location up prior to scheduling an appointment out of haste. What I'd like to know is, what's the purpose of making an appointment if they keep you waiting hours upon hours? Curious CRIME! CRIME! CRIME!!! read more

Had a appointment to look at a car and drove a hour and 5 minutes before we get there for our appointment they call and say the car isn't there . So they tell us to just come in and we will work it out, then waste our time trying and selling us way more expensive cars. Wasted 3 hours of my day for absolutely nothing!! read more

I called the dealership for Honda CRV Hybrid and they said they have available and mentioned some month end deals going on. I went to dealership late and by that time model i was looking sold out. Rylee helped me in showing different trim available. Initial i was not interested in buying a different trim than i am looking but Rylee and Manager offered me very nice deal after having some discussion. Happy with the price i got on 2024 model. I was worried about buying extended warranty but surprisingly no pressure at all. Rylee got the car clean and full tank of gas. Manager Andrew C was really cool and nice. Finally i bought the new car with nice experience. read more

Heritage Honda Bel Air - Family with new car - Car Dealers Near Me - Fallston, Maryland

I enthusiastically recommend visiting Heritage Honda in Fallston for your next vehicle! Working with Trevin was the exceptional, extremely positive, and fun experience it always is when we visit! We always request Trevin, and when I tell you he treats his customers like family, I truly mean it! He will go to the ends of the earth for you to help you purchase your vehicle, all with the most positive attitude and smile! It's because he truly cares! Trevin worked very hard to help me get into my dream car, and I love it! Also equally exceptional were the other team members that we worked with during the purchase of our 2026 Honda Civic Sport-Chris, Steve, and Ryan! All were extremely professional, class acts! We felt very well-respected, and cared about from all of them! They also went above and beyond to get me into my dream car! In summary, I highly recommend Heritage Honda in Fallston and Trevin specifically, for an all-star experience shopping for your next vehicle! Thanks so much again Trevin, Chris, Steve, and Ryan for treating us like family! read more

Horrible place to buy a used car. Let the buyer beware! The lot is so small you cannot really go around the car to look for damage. The salesperson wont tell you if anything is wrong. After the purchase found that there was a scrape that was rusting beneath the back door. The sales manager said that it wasnt noticed by the mechanic department. How it had new tires and brakes. NO one noticed.? Then he tried telling me as it wasnt listed on the carfax as an accident it wasnt an accident. Do not go there unless you are prepared to take the car to your own mechanic and check it out. I thought by going to a " reputable" dealer I would avoid the problems of going to a small used car lot. NOPE. They didnt tell me there was only one key until it was time to drive it off. Do not go there. Shady business read more

I've called and left messages 3 times with no response from service dept. I will booking to drive to another honda dealer

When you are female, and since 2007 ask if there are any discounts for repairs in the service department, they don't tell you about the 5% military discount. I am a female Veteran and since 2007 with my Honda Pilot, and since 2018 with my CRV, I have never received the discount. Also, I had a new battery installed a few months ago, and I have had to jump start it already! read more

This is my first (and hopefully only) one star review. I was looking for a Honda Civic and saw that they had my desired trim in stock on their website. I called and spoke with two people working at Heritage Honda Bel Air, both of whom confirmed that they had my desired trim in stock - they even went through each of the colors available. I was not picky about the color and was fine with all of the colors they had. I made an appointment and arrived 1 hour after our phone call. When I arrived, they told me that they did not have ANY of the cars that they confirmed they had (neither in stock nor in transit). They said that given the current shortages, there are essentially no cars in the trim that I'm looking for on the market. This may be true, but then why did they confirm they had it on their lot? The manager then said that it's possible someone put down deposits for all of the cars I was looking for - yes, supposedly all of the cars received deposits AND were moved off the lot within that one hour time frame. It is clear that the employees at this particular dealership are more than willing to say whatever to get customers in the door. I found their practice to be highly dishonest and then their attempts to cover up their dishonesty to be highly disrespectful. I promptly left so that more of my time wasn't wasted. If this is how they treat potential customers, imagine what happens once they have your money. Hopefully this review will save another car buyer some time and gas money. read more

If I could give this 0 stars I would. We went there looking for a car and dealt with the rudest employees. When we said we weren't looking for any features in particular, besides looking at a Honda Odyssey, the guy comes out with a 10+ year old car with 120k miles on it. When I asked the guy questions about the car he brought out he was very snarky and asked if that was a feature I wanted. This was after I walked in and waited for at least ten min before even being greeted by someone/finding someone to talk to. Will definitely not be going here to look at or buy a car. read more

I bought a Honda Crv back in August. I have yet to get my plates and registration. I have reached out to Finance Mgr several times and the only response is he will research and get back to me. I have my plates from my previous car and i was supposed to use them, but since the dealer screwed up, I can't use them.. This dealership seems to be in a hurry to sell a car. But the after purchase service is terrible. Wouldn't recommend at all. read more

I hate to leave this kind of review during COVID-19 (this is only my second 1-star review) but the policies in place here really are not in the customers' best interests...if you're looking to buy a new car, save your time and go to O'Donnell Honda instead and ask for Stan. We were traveling from Seattle to Baltimore to buy my sister a new car and not knowing the area, we used the Costco Auto Program, which referred us to Heritage Honda. We had called a week in advance to make sure they had the car we wanted (nothing crazy, just a 2020 blue Honda Civic), and we scheduled the exact day we would come and buy it. They apparently have a policy that they can't accept deposits, so they couldn't hold the car for us, but they said they had it. We never heard otherwise, so we went to the dealership on the scheduled date. We also got confirmation twice that would accept a personal check. When we came in on Monday, we learned that they had sold the car the previous Saturday and hadn't bothered to call and tell us. Also, they now said they would not accept personal checks. They told us none of the other Honda dealerships in the area had the car we wanted in stock (we had asked if they also checked the dealerships that weren't owned by their big corporate parent company), but they could drive a car 300 miles from their Virginia dealership, and we could pick it up at 6pm the next day. We only had a few more days in Maryland to buy a car, so we decided to do our own due diligence and see if any of the other nearby dealerships had our car. We called the O'Donnell Honda, just 40 miles away, and lo and behold they said they had one and that they took personal checks. Both of these statements were true, and we walked out of the O'Donnell Honda a couple of hours later with a new car without 300 miles on it. read more

Joe McDowell was great! they really worked with me to get the deal done. they were a pleasure to work with

I worked with Rylee Kieran and she was nothing short of amazing. I looked At one car a but out of my range and the ended up purchasing a different one well within my budget. Her and Chris made sure they offered me the best possible trade in for my old car, we're very professional, polite and patient. The day I purchased my car, my husband literally had an hour of time to complete paperwork before needing to leave and Rylee ensured we had everything completed in that hour. She even called me the next day to see how I was enjoying the new purchase. This was the best and easiest time I've had purchasing a car and highly recommend her! read more

Had another dealer offer me a fantastic out the door price. Sales manager Chris at Bel Air told me on the phone they would match it. Told him I didn't have it in writing. He assured me they could match the same price. Wasted hours of my time when going in only to be told they wouldn't match the price. Adding insult to injury...they told me my 09 Acura in very good condition with all service records was valued at -300 after their cost to recondition it!! They advertised 2k over KBB...but their value was thousands less than the one I showed them. Chris didn't have the guts to come out and tell me he lied to me to get me in the door. Lost my deal with the other dealer since it was sold. I'm seeing why they are 1.5 rating. Don't waste your time with lies and deceit. BTW. read more

I brought my 2005 CR-V in for a busted headlight. They fixed it. Tony was friendly and quite informative. Also, when I took my car in, the casement of my catalytic converter was cracked and had been making some odd sounds for a period of time. After I left the dealership, I noticed the sound had disappeared. This was a few weeks ago and it hasn't come back. read more

I should have read the reviews before I purchased a car from them. Long story short, Chris, one of the sales managers, is telling me that this is all over "just 50 dollars." Well Chris, if it was just over $50, I guess the Dealership can just cut me a check for "just 50 dollars" and we will call it a day. The buying experience was pleasant enough. What was not pleasant was looking at the itemized invoice, which they do NOT review with you, and finding the numbers are not what they said they would be. I was told a bottom line figure for buying the car and I ended up paying more than the agreed upon figure and Chris' attitude was pretty flippant. I expected honesty. This dealership is not forthcoming, honest nor caring, as demonstrated by their actions. I will never buy a car from them again nor will I recommend them to anyone. read more

Wife just left a SCHEDULED service RECALL appointment after waiting two hours for the work to be performed! Honda noted that the repair should take 45 minutes to complete. It is ALAWYS the same poor service. Making an appointment is useless, to say the least! By the way, they DO NOT SERVICE MY VEHICLE ANYMORE! FYI, when you have them do an oil and filter change, do they really do it? Just something to think about... read more

They charged us $150 to find out we needed a transmission filler plug that they had to order. Told us they would call us next day - never did. We called multiple times only got voicemail. Called for service manager and told she would call - never did. Now going there to try and get satisfaction. Heritage Honda is the worst - don't go there and tell all your friends! At heritage and still waiting for help after 30 minutes read more

I have to put this out there. This is the best place I have been to for sales and service. Their prices are very competitive. Tony, the service advisor, will do everything he can to help. They stand behind their work and products! read more

We bought a EX CRV from the Fallston location back in 2019. We also bought an EX Accord from the Parkville location in 2003. We went to Fallston again because we were window shopping for a new car for our son. We explained to the sales person that we're early in the stages of shopping & that we wouldn't be ready to buy until mid to late summer or maybe in the fall. We took a Civic on test drive. When we came back, the sales person wanted us to talk to his manager & he asked why we were putting off buy a car now & we told him I had to pay off my car first. The following Monday, we got 2 calls from the sales person urging us to come in before their stock sold. We then got a 3rd call from a different sales manager which I picked up & reiterated that we told both individuals Saturday we weren't ready to buy & why. We then got another call the next day from the sales person... SMH. The general manager ended up following up with me. He was cordial but I didn't like that he wanted me to continue working with the original sales person which I didn't want to do. We ended up buying sooner & at another dealership. Also to note, their dealership's website had their cars significantly more than what other dealerships had on their sites. Fast forward to now, I needed a new back up camera for my Accord. I called Fallston's parts dept & was told it was going to be $534.54 not including labor. I found a Honda dealership online that sold the part for $266.31 (OEM Honda). It was going to cost $20 FedEx shipping for standard. Crazy how much Heritage wanted to charge not including the shipping. read more

Wow this place never left the sales tactics of the 80s. I just went in to test drive a car I was considering, and explained to the sales guy I just needed a quick drive to help narrow my choices down. I ended up not liking the car but the dealership just won't take a no. They are now harassing me, 3 calls around 9am this morning within 2 minutes. Don't give them your business or your contact info!! read more

Tried to put me in a car I didn't like! Had me sitting waiting 5 hours back n forth. Told me the car I was purchasing was inspected which turned out to be a lie. Sold me a car that was not inspected and I end up making expensive repairs after 30 days. Total waste of time!! I will not recommend this place at all. PLEASE AVOID THIS DEALERSHIP‼ Check out the other reviews if my review don't convince you‼ read more

What a nightmare and a disaster. Let me start off by saying "DO NOT DO BUSINESS WITH THEM" I'm not just saying that because I had a terrible experience, but I don't want anyone to go through what I am going through now. First off, I was looking to purchase a SS Camaro and this dealer had the one that I wanted. I made an appointment on 8/30/2019 to come purchased the vehicle. They wanted too much money down for the car, so they tried to steer me away of getting what I came in there for and purchase a Honda. But nevertheless, they found me another SS Camaro off of one of their other locations that was less money down, but essentially the same car. I sat in the dealership from 11:00am - 9:00pm literally, all trying to buy a car. We went over the Carfax of the Camaro and was told that nothing was wrong with the car, etc. Purchased an extended warranty ($2,700) for the car and GAP as well, which was another price on top of that. I paid them $1,000 down, and basically financed the car for $33,000. The car was delivered to Heritage Honda Bel Air around 8pm, I was told it was a delay in getting the car over due to traffic (which I think was bullshit). When the car arrived, they detailed the car and put the license plates on the car and sent me on my way. When I started the car, it kinda hesitated a little bit, but I didn't think anything of it. I turned off the car and back on twice, and it started completely fine. After I pulled off from the lot, I noticed I needed gas, smh. How do you sell a car with no gas in it? So I had to spend $50 on the way home to fill up a car I literally just purchased an hour ago. I live 1hr and 30 minutes away from the dealer. A few days later, I called the dealer and told them that sometimes when I start my car, it takes about 2 seconds to crank over, I think my battery may be going bad. One of the gentleman told me to bring the car back for they can take a look at it. I didn't wanna drive 1 hr and 30 minutes just for them to tell me that I need a new battery. Over the next 30 days, the car was starting fine as normal, maybe it was just the cold starting of the car. I didn't have any issues with the car until 10/18/19. I went to go get something to eat, when I came back to my car, it wouldn't start. I called my roadside, waited almost two hours for a jumpstart, car started fine for the rest of the day. In the mist of all this, I stopped past Walmart to purchase a new battery and to get the old one tested, Walmart said my current battery is still a good battery, it's only 10 months old. The next morning, my car started fine. I went to work and went to the mall after that, when I went to go leave the mall, that's when it did not crank over and a jumpstart did not help. I assumed my battery was dead so I took the battery out and took it to Pepboy's to have it tested a second time, again, a good battery. I got my car towed back to Heritage Honda, where they were going to charge me $130 for a diagnostic fee to tell me whats wrong with a car they just sold me. They started off by saying my battery is dead, which I knew 100% that it was not the battery. They refused to continue to diagnose the car stating the fact that they said my battery was dead. They wanted to charge me $350 to replace my battery. FUCK NO! I went to Pepboy's, purchased the same exact battery for $170, drove 1hr and 30 minutes there to install it myself, the car still didn't start. I left my car there for they can continue to diagnose the vehicle. Turns out, my starter is bad, two rear tires need to be replaced ($350 each) and rear shocks need to be replaced, which is also NOT covered by the $2,700 warranty they sold to me. Chuck told me it would be $1,000 to replace my starter and that the rear shocks were on backorder. My questions are: 1. WHY AM I FIXING A CAR THAT YOU JUST SOLD ME FOR $33,000? 2. WHY WAS I SOLD A WARRANTY FOR $2,700 THAT DOES NOT COVER ELECTRICAL COMPONENTS? 3. WHY AM I REPLACING THE REAR TIRES AFTER 30 DAYS? 4. WHY AM I REPLACING REAR SHOCKS AFTER 30 DAYS? 5. WHY AM I REPLACING MY CAR'S STARTER AFTER 30 DAYS? They told me my car was inspected before they sold it to me. Where is the inspection report? If my car was inspected, you would have known I needed rear tires and shocks at least, not alone a starter. The inner tire tread is worn down, you only can see it if you bend down and look under the car, or if you jack the car up. The car looked as if it had good tread, but the tires were already going bad when they sold me the car. This is exactly why I was hesitant to even purchase a Camaro from a damn Honda dealer in the first place. They don't know shit about a Camaro. So now, I have a car I financed from this dealership that doesn't work!!!!!!!! I WILL NEVER IN MY FUCKING LIFE PURCHASE A HONDA OR A CAR FROM ANY HERITAGE LOCATION OR MILE ONE AUTO GROUP. read more

Oh dear. We wasted the better part of a Saturday on Heritage Honda Bel Air. Here's the story: We need a bigger car, and my husband and I have been looking for a pre-owned minivan. We are pretty specific with what we want, and thought we found a great contender at Heritage. My husband had contact SEVERAL times with a rep at Heritage, to include a phone message confirming that we could come test drive it last Saturday around 4-5 pm. So, with our kiddos in tow, we drove up to Bel Air (from DC...not a short drive) and arrived at Heritage. The rep with whom my husband had been communicating was nowhere to be found. Literally. Another rep was dispatched to locate him and could.not.find the man who agreed to be there to show us the car. So after waiting and waiting about 20-30 minutes, our fill-in rep came back to tell us....THE CAR WAS NO LONGER AT HERITAGE HONDA. We were flabbergasted. "We can get it back for you...maybe come back Monday?" When we explained that we drove from DC and made the trip because we were told the car was on-site and ready for a scheduled test-drive, the guy was super apologetic. He then told us we could drive to Heritage Toyota Catonsville, where the car was, and test drive it. "It's on the way back to DC, so it won't be out of your way." Got it. So we booked it into our car and headed for Catonsville. When we were about 10 minutes out from Catonsville, a Heritage Toyota rep from Heritage Toyota OWINGS MILLS called us to say that he was expecting us. "Wait, we were told to go to Catonsville..." Ugh. We switched directions and drove to Owings Mills, against our better judgement after having so many mess-ups with communication between the various Heritage Honda/Toyota dealerships. LONG STORY SHORT, if you are headed to a Heritage Honda or Toyota dealership to see a specific car, you don't have any guarantee that the car will be there, even if you get a day-of phone call confirmation that it is on the lot. The rep at Owings Mills told us that cars are switched between the dealerships frequently so I guess you just never can be sure what is actually there. read more

I made an appointment with Stan to look at two minivans. After our phone conversation I emailed him the vin numbers to ensure the vans were there. We were running late and I called to make sure that was okay, because I do value other's time. When we arrived, we were then told the vans were at another location, and there were no vans in stock to look at. I called back later to speak to the sales manager (Tyler) and he thought he had the call on mute and I heard him talking about me to another co-worker. I told him I heard everything and to have a nice day It was infuriating and also comical-I couldn't believe it. The situation was so unorganized and there was so much poor communication. I am a reasonable person. I understand the car market is wild right now due to inventory and chip shortages, but I don't appreciate a business wasting my time. A phone call or text to reschedule or send us to a different heritage Honda location would have been the considerate thing to do. read more

What a wonderful crew. I need to give them a five because they helped me with my car when another dealership couldnt or wouldn't. Thank you all!!! read more

Sales staff is very nice. That's the only good thing I can say. What a nightmare. Over 24 hours of our lives spent in this dealership only to learn the Honda CRV that we had just purchased, and immediately reported had a problem, couldn't be fixed. This problem (vibration in the steering column at highway speeds) needs to be disclosed to consumers. It is UNFIXABLE! This is not something that will be felt on a 5 minute test drive around the block. Consistent highway speed is required. The higher the speed, the worse the problem. This dealership does not stand behind their product and no one should go through the hell that we have been through this past week. Buyers beware!! read more

I was quoting a price by email by Mr.Jesse Pullen their "internet" specialist. The car was used and priced at $33,694. I ask that's the price, $33,694 plus tax and tags, no other imaginary fees. He responded yes no add ones. The wife and I drove from Germantown to Bel Air, 1 1/2 hours to purchase the car. Test drove, sat down to purchase, the sales manager would not honor the quote, even with the email. Said Jesse screwed up, quoted the wrong car, " quoted car with picture and vin number in email". Biggest scum bag dealership in MD, I have all the emails and wish I could post them here, Never! Never go to this dealership. They quoted $37,000 plus $1,200 real not imaginary fee, as the smart ass sales manager said, over $41,000 amazing their in business read more

I started out feeling good as Derick, our salesperson, was patient with me looking at different colors, trims, etc. of the 2021 CR-V Hybrid. He was quite knowledgeable about cars and polite. Then I went ahead and looked at trading in my car, even though I wasn't ready to buy yet, thinking this might be the right time before my other car got any older. I was hoping to get more for my 2012 CR-V, but understand trading in means convenience versus selling it myself, which I had always done before. I went ahead and bought, then had some buyer's remorse, in part because I didn't do my homework first (which I would have done if I went in ready to buy) and in part because I didn't take the time to get all my questions answered before I signed on the dotted line. That said, I let the dealership know when they called to check in that I was not feeling good because I still had questions, and the Manager took the time to call and work through it with me, as it was important to them that I be a happy customer even though they already had my money. I respect that and appreciate that. Thank you. And I love my new CR-V EX-L Hybrid! read more