Heritage is always done perfect and professional work on my wells. I would highly recommend them.

Great service. Whenever our well acts up they're there to help within hours at reasonable expense.

The knowledgeable technician who performed the well inspection and sampling is what salvaged a 1-star review. Kudos to him, but the big F-you to the admin and customer service goes out to this company. Heritage is slow to schedule appointments and slow to produce a report. Want to follow up? You'll get scorned for even requesting a status update. There are plenty of well service companies that can get the job done in a timely manner. I suggest you go with those others. read more

My floats are bad in my tank and I called to see if they could come out to take a look at it and they said I could find someone else to do it since I didn't go with them for putting a new well Pump in so now I have 3 little kids and a wife with cancer and no water at the house, I really hope that they aren't like this to everyone. read more

The best service ever! They are very professional and showed up on time. So happy with the service!

The BIGGEST scam that I've ever come across. Mind you I know nothing about how the well system works. So I'm trusting this company to provide me with all the information I need to fix my water issues. I called them out to check out the problem $150. They said they need to look deeper into the pump, the pump that they installed for me for 5k about a year ago, and that's $250 an hour. They told us no water and that they needed to dig deeper $30-$50k. That's too much for us so we said no we can't. So I asked them to put our pump back and she said if we put it back how are you going to get the water in the house? That pump doesn't work. What?!?!? Now you tell me? After charging me $250 an hour to get the other pump out. Ok, Another 2k because we need water going in the house. After that's done I asked them about putting our pump back. Another $250 an hour. What?!?! Why are all these charges not mentioned in the beginning?!? Why are you telling me this after the fact?!? So now our pump is just sitting in their warehouse because we have to pay them to put our pump back. After everything we had no choice but to pay but when I called her to explain the situation, and maybe get a discount on it, she didn't even give me a chance to talk. She said she was THE OWNER, she doesn't agree with me, told me to come get my pump, and hung up on me. Worst customer service ever!!! They'll get you for all your money and try to charge you for every little thing. So be aware before you decide to go with this company. I know times is hard but we're supposed to be helping each other out not scam each other. I don't expect anything for free. I know we all work hard for our money. If she wasn't too busy talking over me and cutting me off and hanging up on me. She would understand that all I wanted was for her to understand that she didn't disclosed all the fees and charges after the first time they went out to assess the problem. Scam! read more

My well stopped working and I wasn't sure why. Coincidently, my main breaker tripped as well a few days earlier. I got home from work, my main well pump breaker in the house breaker box was tripped. Additionally the subpanel breaker that leads to the control box for the well waz also tripped. I turned on the main well pump breaker and then tried to turn on the 30 amp sub-panel breaker next to the pressure tank. Every time I would flip the breaker up it would pop back down. Chris and David from Heritage Well Service came to the rescue! Chris checked the lines with his voltmeter and found that there was a short In the lines that lead from the sub-panel to the control box for the well. He disconnected the old electrical wires and ran new electrical wires above the ground so that we could have water. In less than 2 hours, Chris diagnosed the problem and did a repair so that we had water the same day! I was very glad that it was not the pump! I subsequently dug out the electrical conduit from the old wires that were shorting out; and, about 2' away from the sub panel, I found that the conduit was broken and separated! It's stretched the electrical wires and caused them to fray. See the attached photo. The conduit was very thin and was not Schedule-40. read more

Heritage Well Service - Well Drilling Near Me - Anza, California

I am very impressed with this company. In this day when customer service seems to be a thing of the past this company gave me great service. I called to get my large water storage tank repaired. They were out the next day. Since they needed different parts to repair it they needed to come back. I was concerned I may never hear from them again or may be weeks. Not the case. Jen the office manager was awesome. She returned phone calls and emails immediately. She had a detailed estimate to me within 24 hours. And once I paid a deposit they booked the repair job for the next week. David and Cole were the repair guys for the first visit. Second one Hunter was with David. All were here exactly at the time I was told. They all were very professional and pleasant. David and Hunter worked quickly and efficiently and repaired the problem and it worked perfectly. And since it didn't take as long as they estimated David called Jen and the final payment was reduced. I highly recommend this company for any water tank repairs. read more

Just before Christmas and my well pump went out. Heritage quoted me over $15,000.00. and told me I had no choice. Contacted Rod Bourgeois Pump Services and they responded within two days and are completing all required work for $4,000.00. Unbelievable! read more

Requested well test for selling my property. The well produced 6.5gpm. Not great but not bad either. They report highlighted the short comings and not the positives of the well. Heritage did me a disservice in how they presented my well data. I would never recommend this company to anyone. I did ask that they rewrite the report with all the same data but point out the positives and not just the negatives. They refused my request. Do not waste your money like I did. read more

First of all, this team is the nicest group of people I have ever met. Thank you Natasha for working with me through my issues I've had on the property. Secondly, their systems are amazing! The reverse osmosis unit they installed is awesome drinking water, and the water softener and UV sanitation system completely changed my life! No more itchy skin or rust stains! I will always use them for anything I can, they definitely deserve your business. When any issues arose or I needed help with something, Natasha totally got back to me much faster than I would have expected. Thank you for that! read more

I called Heritage Well Service requesting a full service on my water tank and well system and was fortunate that Jessie was in my near area. He arrived at my property within 35 minutes. Talk about service! On arrival Jessie introduced himself and allowed me to explain the situation and my concerns. He then went to work to determine the cause of the tank's inconsistencies. Jessie worked efficiently, quickly identified the potential cause of the issue, and clearly communicating his findings. Overall great service. Heritage will definitely be my "go to" service provider moving forward. Thank you! read more

Should you need prompt, efficient, and affordable well service...Heritage Well is your best bet. Some years ago Heritage put in a new well on my property as our old well was not producing due to being too shallow. Heritage provided a holding tank with the new well and we have had continuous water supply since. More recently, they installed a new pressure tank. I related my water well problem(s) on the phone and the Heritage Rep was there promptly to evaluate our needs, make recommendations, provide an estimate and promptly begin work. Everyone would like "cheap" and there are those whom would provide it....Heritage does not waste your time or theirs, they provide quality materials at the best competitive price including labor available. I assure you the results ARE worth the investment, I have NOTHING to gain! Sincerely, Edw S. read more

Heritage Well Services has recently completed the installation of new well to support our HOA. Heritage has been very professional through the process. Communicating technical information in a way that we could understand. Also, very good at communicating and keeping everyone up to date on current status and issues. We took two years to complete the work due to winter storms, Heritage hung in there with us... Great team to work with....! read more

Very poor communication after being told I would get a call to set up an appointment. They showed up and told my spouse that they called me and that I must have not relayed the message. Got her to agree to a service that I personally did not authorize even though I tried to make the appointment and was told that they would diagnose the issue and let me know what they found and let me decide how to proceed. I just felt that they took advantage of me and my wife. read more

Dear Eric and Megan I am pleased to report that Chris and Dave did an absolutely wonderful job finding and fixing the electrical problem that prevented my well from working. They called ahead of time letting me know when they were arriving. Chris and Dave were friendly, helpful and let me watch and learn as they performed their meter readings and discovered the faulty wiring. They explained what they were doing each step of the way, were happy to answer any questions I had, and had the wiring repaired and the well up and running quickly and efficiently. I am so happy. Their good natured expertise left me feeling great. I will absolutely call your fine company again should any well issues arise again. Thank you for your fine workmanship, Chris and Dave! It was truly my pleasure to watch you work and solve my problem. You have a grateful customer! Doris Lombard. read more

When my 13 year old well pump motor broke down HWS diagnosed the problem and had it replaced on time. They showed up when they said they would. Costs were clearly explained and they made recommendations which upgraded my existing well components so everything would work better and last longer. I'm very happy with their work and would highly recommend HWS. read more

I've used Heritage Well Service several times over the years and the service has always been timely, accurate, and well done. They arrive when they say they will, fix what needs to be fixed and they let me know if there is anything else that should be done and they explain why. They don't upcharge, but charge a fair price. Always polite and knowledgeable. I wouldn't use anyone else. read more

Recently, I contacted Heritage Well Service to schedule a check on my water system. As I expected from previous experience, I was greeted with knowledgeable, helpful, and courteous staff on the phone. I received a quick call back to schedule the appointment and also a request to send several pictures of the system layout. To my surprise, the next day I received an update on the time frame for the technician's arrival time. I also learned that at the morning staff meeting, my appointment was reviewed, including the pictures, so that possible scenarios could be brainstormed. This was so that the potential needed parts would be on the truck. I have used Heritage in the past, so service records were reviewed. Eric, the owner recognized my system from the pictures. Really impressive to learn how the team prepares in advance. The technicians, there were two, David and Mike, arrived within a couple of minutes of the appointment. Really great to have an appointment time respected. Mike and David got right to it checking out al the equipment. They were focused and truly knowledgeable about every piece in my system. They answered my questions, informed me of their recommendations. I did need a piece of equipment replaced. They did the work quickly. Totally cleaned up the work site. I cannot say enough wonderful things about Heritage Well Service over the nearly 20 years I have used their services. They have always been a first class business putting customer's needs at the top whether something urgent or routine. I highly recommend this business. David and Mike, excellent and great representatives. Thanks Eric for developing a wonderful business that people can count on. read more

They came highly recommended so I was overly disappointed with my experience with them. Their customer service was horrible and they don't complete the job. I will never recommend Heritage nor will I let anyone that I know use them. There are too many other GOOD companies to use. I wish a negative stars review was possible. The good reviews that they have are obviously written by friends and family!! Stay away from Heritage Well Service!!! read more

I am very pleased that Heritage was able to get someone out on my property on the very next day. Chris and Christopher were great and had my well up and running very quickly, and took a few moments to give me very useful information. Thanks! read more

t $150 an hour, I decided to fix it myself. I discovered that a very cheap ball float valve had been used. I upgraded to a higher quality unit from the local hardware store which was only a little more and haven't had a problem since(going on 2 years). Shortly after, the in ground pump quit(after only one year at light duty.) This company did not take responsibility for installing a sub-standard pump and although the pump itself was under warranty, the labor(expensive) to swap it out wasn't. Why would I reinstall an obviously terrible pump???? Well, I wasn't about to let this company touch my equipment any more and chose to go with their competitor and they did an excellent job. I waited a year to write this so i could tell all that it is still working great. read more

We called Heritage Well with a suspected pump issue (potentially costing thousands) and they literally walked us through a solution over the phone. No charge. I can't say enough about how impressed I am with both their integrity and with their knowledge and ability to solve the issue effectively and efficiently. We've used this company before and will most definitely use them again if and when the time comes. read more

I've had Chis and Jesse come to help me get things up and running again they have done a fast fix for me every time they have come I am so grateful for the work they have done and for them coming out in a timely matter! GOOD WORK GUYS!!! HIGHLY RECOMMEND THEM!!!! read more

We used them for my Fathers house! They are amazing people! They got the job done fast! My father was very picky on what storage tank he wanted and they made it happen! I love that they send an invoice in quick books and you can pay it right away! I can't say enough about this family owned business! Megan and Natasha are so nice to deal with ! They always gets back to you as well as her staff! read more

Extraordinary customer service, Very professional, Fair pricing. I highly recommend Heritage Well Service. Monday started off a typical Monday Witt problems with my water pressure. Called out heritage well to come take a look at what I had going on. Turns out my pressure tank was bad so they were able to replace it right away. They were literally only here an hour tops. Daniel and his partner was very professional, very knowledgeable and very fast. I did research beforehand so knew I was getting fair pricing. They were spot on. I highly recommend them and will be using them on all future well issues. Thanks Guys! read more

My water tank stopped working and it was leaking water so when Chris and Jesse came they fixed it and their has been no problems and I will definitely call again for any other problems read more

We had them repair our existing well and dig another well. Great service and patient and friendly staff

Just had Heritage Well Services install a new booster drive to my Well. Called the emergency line on a Saturday cause I lost water to the house and Chris the tech came out in a timely manner and was absolutely professional and courteous. Answered every question I had and did a great job on the installation! We definitely have them come back for any more future work. Rick Ferguson Hemet,Ca read more

We had a fantastic experience with Heritage, all the way from beginning to end. Always helpful and responsive, all employees are professional and easy to work with.Thank you for such an excellent experience. The Slushers read more

I had some basic questions about wells and Megan took the time to answer them. She seemed to truly care and had all the answers I was looking for. She has obviously been in the industry for a long time. read more

I moved to California several years ago and decided to go with a private well recently. They say they guarantee their work within a year, but yet refuse to come out and fix my problem that failed within 6 months! Terrible customer service and very rude! I didn't pay this much to be treated like such garbage! To top it off, they were almost 2-3hrs late for the appointment they scheduled! People like them have to work as well, and that was 2-3hrs I could have stayed at work. Very disappointing read more

I have some background in working directly on water wells and with various drilling companies so I believe I scrutinize the information given and work done from a different perspective than an average retail customer. And from that perspective I can state that the owners, Eric & Megan, as well as every one of their staff I worked with could not have been more helpful and responsive. My well was drilled in an area where you hope for 5 to 15 gpm flow rate with some wells as low as 2 to 3 gpm and only seasonal production. Once they had reached our originally contracted depth the drilling logs showed sufficient sign to assume we had met expectations and probably had a 10 to 15 gpm well. However - based on their experience with a well they had just completed a half mile from mine they gave me the info and option to extend another 60' for the possibility of a 75 to 100 gpm well. We went for it and got exactly that. My overall experience with Heritage was above and beyond what I could have hoped or imagined. Highly recommend. read more

It's a little late but I had a great experience with heritage. Natasha was very helpful to make sure I actually needed service, going through some troubleshooting to determine I actually needed a technician to come out. She was very responsive via email for a quote and had guys to my house within 2 hours. From Anza to Menifee, I'd say that's pretty good. Chris and Christopher were the technicians to replace my booster. They were a pleasure to be around and didn't mind me watching to learn a little about my well. They had the job done quickly and with attention to detail. Their truck was well stocked to accomplish the task without delay. I'd definitely request them again for future service. They seemed like genuinely happy professionals who enjoyed what they do, plus they didn't mind some witty banter. That speaks volumes to their character and the company as a whole. Their performance and conduct gave me the confidence that any tech sent by heritage would provide high quality service, although I'd prefer them. Thank you Natasha, Chris, and Christopher! read more

Chad and Kyron came out to give me an orientation session. They were fantastic, going over how the well works, the components and maintenance. I explained some issues we have with sprinkler water pressure. They helped me figure out the issue is our sprinklers use more water than the pump can produce so we either need to reduce our sprinklers, add a higher capacity pump or put in a storage tank. Very friendly and knowledgeable, I highly recommend Heritage Well Service. read more

David T & David T & Dameon we're simply over the top in terms of their punctuality, quality of work, knowledge and craftsmanship. We have a 700foot well that needed all the 'guts' replaced and they did it so quickly it was unbelievable. If you have well issues these are the guys you want fixing your problem. This is my first well and upon their arrival and diagnosis, I knew I was in good hands. This is the 'well dream team' no question. read more

My family and I are new to the whole concept of wells and pumps and tanks etc. On Sunday night around 6PM, we stopped getting water to the house. I called Heritage on Monday morning and they were able to fit me in. Chris came out around 3:30, and quickly took to inspecting my system, trouble shooting my issue, resolving it in no time, and then we both took a pause to enjoy the sound of fresh water filling my storage tank. Faulty wiring was the culprit which can be really tricky to find. I've found my well team. Thanks for your service. read more

When we decided to resurrect an old Ag well for our orchards, Eric was our choice. He took care of the pre-installation evaluation, helped secure an electrician for power to the site, and installed the pumps / connected the trunkline. The bidding was painless. The work was done on budget. Trust was always maintained. On the occasion when we've needed support, an email message to Megan received prompt reply. Overall ... we cast our highest recommendation for the services of Heritage Well. read more

We called them for a change in our water pressure. They responded and put a new pressure switch, check valve, and insulation for $359. Shortly after black flakes, possibly sediment, flowed from sinks, toilets, shower, etc. and clogged them all. We called back for a solution several times and had an office worker attempt to diagnose the problem over the phone. She later stated the initial work-crew saw the black flakes during their visit, however, they didn't inform us. We made several calls to them for suggestions, solutions (anything to help), but just kept getting possible diagnosis from the office worker. Someone coming out and physically checking would have been the right thing to do. When we finally asked for someone to come back and physically check, we were advised it would be another service call/charge. Finally, a water filter was suggested (of course over the phone) at an estimate of $982. There was no guarantee this would fix the problem. At one point we considered the filter and asked if we could split the payment in two. We were told they'd call back in 20 minutes. NO RETURN CALL. Looked the filter up and saw it cost from $100-$150 roughly. Safe yourself the heartache.. YOUTUBE will saw you hundreds. Suggestion: treat your customers like family! You cant go wrong! That is all, Eric M. read more

Exceptional service! Quick response! Showed up as scheduled (which we all know can be the down-side of living out here). They were very professional & recommended some preventative work. On the second visit a different guy showed up but he was also very professional. read more