I am grateful for the expertise shared with me yesterday, by the electric parts specialist. I…read morewanted a lamp shade harp, which part, this store did not even stock. However, the specialist spent more than 30 minutes with me analyzing the specifications for my lamp shade and educating me as to the important measurements to keep in mind. What a wonderful neighbor this business is. I am so glad I live near an Ace Hardware Store !

Very be friendly people and great service. I got what I needed - ropes to hold furniture I was…read moremoving. They helped me find it.

We love this hardware store. It is well stocked with pretty much everything I need for projects…read more Staff are friendly and it has been super easy to return items.

If you go there be ready to be judged and sized up! As I walked in an employee stopped, looked me…read moreup/down and asked if I needed help. He directed me and then walked away. A few minutes later I saw him hiding and watching me. When he realized if seen him he came over AGAIN to "assist" me then walked me to the register and after payment he accused me of shoplifting. When I proved otherwise he threw me out of store, yelling about thievery! The last an effort to conceal his poor behavior! Never again.

The staff at Stewart Lumber are consistently kind, respectful, and very helpful. As a woman who is…read morefairly experienced with woodworking and building, it's one of the only places where I don't feel like my expertise is being questioned. Some products may be more expensive than places like Lowe's, but I don't have to come in anticipating condescension or having somebody look only at my husband when they answer questions. For this experience I will pay more.

Customizable Catrrige, Bolts, Nuts, Washer, quality assured with competitive price, on time…read moredelivery.

Love this place and have for the last 30+ years. Great tools and supplies. Thank you.read more

Employees don't seem knowledgeable about the products; they are curt and condescending. I don't…read moreknow why they treat their customers badly. Not all of them are bad, of course, hence the two stars, but twice I was treated in a less-than-ideal way. One dismissed me with short, uninformative answers; the other was outright rude on the phone when I called for information on an expensive piece of equipment I ordered from them. I won't shop there anymore.

I am giving the store 4 stars because of the nice service. It isn't a spectacular Hardware store as…read moreI have struggled finding what I need here the few times I've been here. It is usually something not in stock. But friendly service always!! And seemingly good value on their items I come here first due to location is convenient. Take it easy and SYOY!

Tony and Trevor were super helpful. We just needed a speciality nut and walked in the door and…read morethey offered help right away Thank you!

Super helpful staff. I understand the feelings of those who gave 1 star reviews. The manager is…read moreno-nonsense. She is super knowledgeable and direct. This can rub some people the wrong way. If you have a question about home or garden improvement, she is the go-to person. You will get the right answer every time. They do great work with paint. The store has a good variety for home and garden. Naturally it can't keep specialty items or lumber. The store footprint is too small.

True Value Hardware is a small hardware store located in an unassuming strip mall. As far as…read morehardware stores the selection is limited and has enough for the nearby apartments, but not for any moderate home improvement projects. Keys, light bulbs, picture hanging hardware, and other light items that will be helpful and a variety of holiday seasonal items. My experience was very focused. I came in for some specific items, nails and screws, so it was very quick in-and-out. No one engaged me in the beginning. The employees talked about the football game that was on the radio and I checked out quickly. There was no animosity, rudeness, or issue. I found the whole experience to be very efficient.

Verry god service better then Home Depot works verry kind and helpful. lots of good stuff and good…read moreprice.

The location was close to my home, came in to see what they had. They had a lot to choose from…read more Reasonably priced, I ended up going this route. They had some amazing colors and a few other things that both my husband and I liked. The service was top notch, friendly group of guys and would return.

Customer service vibe here is - charitably - chilly. While there is no "trades only" sign on this…read morestore, they clearly have no interest in working with non-plumbers.

UPDATED: 7/15/2024 - The Area Manager received my feedback and was as concerned as I. Offered to…read morerefund my money. Thank you to Fergusson for being concerned about what Customer Service is about. I changed the rating from 2 stars to 3 because they at least reached out. 7/15/2024 - Nothing but a profound disappointment with the service I received at Fergusson location at 3440 6th Ave S, Seattle. My recent experience left me frustrated and concerned about the level of customer care at this store, and I urge your business to a competitor or even another Fergusson shop. Called on Tuesday to order a 3x3x2 Street Wye, a special fitting not typically stocked. I chose this location due to its proximity to my workplace and was assured it would arrive by Friday. Unbeknownst to me, this store is the only utilities supply shop that closes at 3 PM daily. I received no notification that the part had arrived, so I called at 2:30 PM on Friday to confirm its arrival. I informed the person on the phone that I would leave work immediately to pick it up, yet there was no mention of the early closing time. I arrived at the store at 3:06 PM, only to find the doors closed and gated. A person sitting in his car in the parking lot rolled down his window and, when I explained my situation, his response was simply, "I am not going to clock in." He suggested I go to the Marginal Way location, even though I had specifically ordered the part for will-call because no other Fergusson in the Seattle area had it in stock, and it had to be shipped from Portland. His refusal to help was frustrating and disappointing, especially considering my entire weekend plans were contingent on this fitting. When I returned on Monday, I encountered further issues. I asked why the employee even bothered to engage me if he had no intention of helping. Another customer, who seemed to know the employee, became confrontational with me for voicing my concerns. This added to my frustration and made the situation more uncomfortable. My main concerns are as follows: 1.) Why didn't I receive a call or text confirming the part had arrived? 2.) When I called to confirm the part was in and mentioned I was on my way, why was I not informed of the early closing time? 3.) Why was the employee sitting in his car and engaging with me if he had no intention of helping? 4.) When I spoke with Kyle, the manager, he seemed indifferent to the lack of communication and customer service. His response felt obligatory and dismissive. This experience reflects poorly on Fergusson's commitment to customer service. The lack of communication and the dismissive attitude of their staff are unacceptable. It would be nice to see a business address these kinds of issues promptly to prevent other customers from having similar negative experiences. I honestly have my doubts that they even care about customers.