They saved me from afternoon of 106degrees. It was a busy afternoon for many towing companies. I was rejected 3x since no driver was available. I called 3 others with about 1+ hr wait time. North Main was professional and quick. I was thankful for the ride home in an AC blasting clean truck. read more

North Main & Company - New comfortable truck with blasting AC was awesome! Hardworking man - Roadside Assistance Near Me - Martinez, California

Do not use this company for private property services. The drivers and office staff are very rude and unprofessional and have communication issues; our residents were very unhappy and frustrated with their services and how they handled problems that could have been avoided from the start. Their drivers have the worse attitude and complete disregard for others. Their representative always had a miscommunication and couldn't get things straightened out at our property. Instead of resolving the issues and working with us (which is what we wanted) they decided to no longer work with us. Very unprofessional. I wouldn't recommend this company to anyone and after looking at their reviews online, I can see that other properties were unhappy with how they provided service. We have switched to another towing company who provide private property services in a professional manner and without frustrating our residents. read more

North Main & Company - Roadside Assistance Near Me - Martinez, California

Tried calling the number on their sign and website. "The number you've dialed is not a working number.." what the fuck?

Horrible customer service! I called for a tow as my vehicle broke down within 3 miles of this tow yard. It's the middle of the night, pouring rain, I am pregnant and I need to pee and we are broken down at the entrance to a freeway. Needless to say, we are in a dangerous situation. I called for tow service and not only was the guy rude and arrogant, he told me that the next city over was out of the company's service area. We are less than 9 miles from home. And to add insult to injury he asks: 1. What's wrong with your car? a. Well if we knew the answer to that we wouldn't be on the side of the road now would we? Obviously at this point all that we know is that it simply won't start, duh! I thought that I called a tow yard, not the mechanics shop. I don't know if I'll ever need another tow, hopefully not.. But if so, this place would never get my hard earned money! Not a penny! I'm done. read more

Response time was much longer than quoted by our AAA dispatcher, but North Main Tow's Patrick was quick to dial in on our warm weather tire flat. Friendly, thorough, efficient service. -- A bit disturbed by the racial overtone by a negative reviewer. read more

North Main & Company - Flatbed that came to help! - Roadside Assistance Near Me - Martinez, California

I hate when people put their personal frustrations in these reviews. IE: The towing company has no control over when your car breaks down or that it breaks down to begin with. My car broke down during rush hour. They were busy. They called and apologized with a accurate ETA. When Ryan arrived, he got the car started quickly and was very professional. read more

I called AAA to help me get my car to the Saturn Dealership to get it fixed. North Main came and helped me out. It was raining pretty hard that day and North Main's service was excellent all along the way. I recommend them highly. read more

I knew my transmission was going out, and then it finally did. I should not have procrastinated, but I was hoping it would have gone out at the later estimate of what I read online (was super disappointed that I had to change my transmission for my 2005 Honda Pilot at a mileage that I thought I only needed to change the timing belt. Will be the last Honda SUV I buy). But North Main Tow saved the day. They towed me in and told me what was going on and all my options. I got my car in the time frame they promised and my SUV has been running great for the past 6 months. P.S. Just because I am a woman, doesn't mean I do not know anything about cars..and it was nice that they treated me well without the stereotypes that I didn't know anything to the point that they thought they could take advantage of me. North Main Tow now has a lifelong & happy customer! read more

Had my car towed after breaking down and serviced through A&A Auto (same company as North Main Towing) - while the car was so thrashed that it wasn't worth having them fix they were very responsive and friendly. When they determined how damaged it was they stopped working on it immediately and waited for me to make a decision - they understood that dropping thousands in a car that has a lower blue book than it would cost to fix would be ridiculous. I had already approved one repair and they could have done it and stuck me with a $1300 bill and a broken car but they took the care and time to explain it all to me. I really feel that AJ, specifically, treated me with respect and advised me as if we were good friends. AJ even made sure I was taken care of when I decided to not fix it and have it towed back to me. Quick and effecient service and I'm sure I'll end up bringing my new car here if it ever needs work. read more

I've waited a week or so to ensure all was operating smoothly with this repair on my little S10 Chevy truck, and? All is operating BEAUTIFULLY. So here goes folks! I am truly impressed with this firm who has taken over the old PIONEER AUTO building on San Ramon Blvd. in San Ramon. AJ is one excellent manager - detailed and thorough. His assistant Betty is a gem. Combined with several OUTSTANDING MECHANICS? -AND REASONABLE PRICING? It DOES NOT, get BETTER than this!!! They replaced the ignition cylinder and Serpentine belt on my old 1995 little truck - WASHED IT AS WELL!!! I just cannot say enough about the EXCELLENT service provided FROM BEGINNING TO END. There is no question, I will use them in the future. There is no question, they are a HUGE "add" to our San Ramon Automotive Repair business in this valley. I could not be MORE SATISFIED. read more

11/13/156am my car tire blow up on my way to go to Bikram yoga after gym on Hyw 24. Rick came helped me quickly and tow car to safer area changed tire for me I could able to go to hot yoga class after. He is marshal art guy very very nice . Glad to meet him his job was quick and he made sure have me advices and go to tire shop today . He is great guy . Thank you . read more

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AJ was a complete jacka**! The company is rude, unprofessional and downright illegal. AJ dented my car and took no responsibility for it. He cursed at me and threatened to hit me. I am filing a police report. What a rude jerk. He said "i know where you live" when I said I would tell his boss about it. Furthermore, he lied: "(l) (1) A towing company shall not remove or commence the removal of a vehicle from private property without first obtaining written authorization from the property owner or lessee, or an employee or agent thereof, who shall be present at the time of removal. General authorization to remove or commence removal of a vehicle at the towing company's discretion shall not be delegated to a towing company or its affiliates except in the case of a vehicle unlawfully parked within 15 feet of a fire hydrant or in a fire lane, or in a manner which interferes with any entrance to, or exit from, the private property." read more

Aviod like the plague!! Crooked liars! My girlfriend and I purchased a promotional coupon from this business from a person they hired to outsource promotional sales. It was valid until 2015. We needed a refund for the coupon because her car required a specific type of synthetic oil other than what the promotion was for. She called the company and explianed what had happened and they seemed very supportive and expressed genuine concern and stated that they WOULD get the money refunded to her. Days go by, not a word. We call again. They NOW say that that offer is no longer valid and that they wouldnt even honor it anyway. They gave an address to write a "letter" to ask for a refund from the person they hired to sell the coupons... (a letter? Get real, thats like sending a letter to santa clause) We called this person repeatedly with no answer or return call. I called the business again in search for the owner or manager that could provide me with more information and help. I was convinced that this was some sort of mistake and they would take care of us. Not the case... Another week goes by no return calls. I called AGAIN, and spoke with a woman who claimed to be the manager. She said that she was "busy" and couldnt return my call for over a week. She said she didn't authorize the sale of that promotion and she would take no legal responsibility for it. I then asked for help pursuing the party they hired to represent their business if in fact that was the truth and again they gave me an address to write a letter to to ask for a refund. What a joke. I am now filing a compliant with department of consumer affairs and leaving this review here to help warn other people in hopes that they dont get swindled by these people. Frankly they are rude, unprofessional snakes. YOU'RE REPRESENTATIVE STOLE FROM US! WE WANT OUR MONEY BACK! read more

My wife's battery died. I used my iphone AAA app to place a service call. George from North Main Tow showed up faster than I could, and I work in Pleasant Hill! By time I had arrived he was already half-way done. He pointed out some areas of concern to watch for, along with several other helpful tips in general. George was courteous the entire time, very knowledgeable, and we shared some great conversation as well. George came across as an open & honest gent. He was an upstanding representative for North Main Tow, and gave me great confidence that I will be well serviced in the future. read more

Last week my car was towed from a resturant parking lot while I was at Dean Lesher. I was wrong so not the issue. The issue is the rippoff charges from NMT to get my car back one hour later. $150 tow, $25 special equipment, $40 Storage and $75 gate fee ( yes $75 to open the gate to their yard). This company is a rip off. read more

I have yet to hear anything back even after calling back again myself. I spoke to a dispatcher and she said the manager wasn't in and had me give her my info. YET AGAIN no signs of any managers calling me. I call back myself for the 3rd time myself today and spoke to someone who neither identified themselves at dispatch or the manager because when I asked for the manager the lady on the phone asked what I wanted after I ask that. When I told her my situation she simply asked "well did you file an insurance claim?" And took no responsibility and didn't even bother digging deeper into this situation. You have very poor management/staff and training. This is a poor excuse of a business. It's not hard to tow a car and keep it in 1 piece. I have video evidence from my job, of my car being towed with my door looking fine and paper evidence with the driver not notating the new dent damages. I will sue this company whether insurance figures this out for me or not. read more

Couldn't be happier! My car would not start and after having two car dudes look at it and neither of them knowing what the dealy-o was, I decided I need to get it towed to a shop. Called AAA and they came out and recommened A&A, I didn't have a better option as I'm totally clueless about anything related to cars unfortunately. I'm very happy I did! Keep in mind I'm one of those girls whose afraid every mechanic is gonna lie to you to get more money...on top of a few coworkers telling me it sounded like a fuel pump issue which is a "thousand dollar job"...I was pretty down. The shop called about 3 hours later and explained the what they did and that it was a flooded engine, they let me know everything that was checked and were very thorough. Including the repair AND oil change, I paid $160. WHAAA? I was preparing myself for a huge bill. Overall experience was great, thank you tow truck dude for the recommendation :) read more

Miley Went above and beyond the call of duty to make sure I got back on the road. He is a true legend. This place does a good job and would recommend it to anyone. read more

North Main & Company - The legend - Roadside Assistance Near Me - Martinez, California

I've been unfortunate to have to call AAA three times this month (for 2 cars). Each time it was North Main Towing that provided service. Each of the 3 drivers were professional and polite. Hopefully I won't have further car problems, but if I do, I'm glad I have a reliable and friendly service provider. read more

Went to A&A Auto Repair today for my oil change and it was a good experience. The shop is very clean and appears to have newer lifts. I walked in a little after 8 am to get my oil change and I was supposedly third in line. Apparently the two person in line had dropped off their car, so they took my car immediately! I was very happy! :) They got me in and out within 30 mins. They even let me walk around my car to check the underside (probably something good to do). To me they were very friendly and I appreciated that. FYI - they huge Havoline Oil with Champ filters. Not my preferred but it is what it is. Plus i work for Chevron so got to use their product sometimes :) Lastly, i did use their coupon that they offered in the mail but it's only good for 5 quarts. My car takes 6.5 quarts + i have a cartridge filter. So those were extra. Paid a little $30 more than I had expected but it's still the ballpark that I had expected. read more

I've used them a few times now, and every time has been great. One time I had two cars to tow, and the guy was able to take both cars in one trip! That was awesome. I also had them tow my girlfriend's car, which had a missing wheel on the front driver's side (long story short, the car was stolen and the thief was switching the wheels out and messed up the threading for the lug nuts to screw on). Jason was able to tow it without any problems. He did a great job. Originally, AAA sent out Concord Tow World to pick up the car, and two different drivers from that company refused to take the car because they didn't "want to be held responsible for any damage." So I said screw Concord Tow World! North Main Tow is light years beyond them. I definitely recommend Jason from North Main Tow. He was nice and did the work without any complaints at all (unlike Johnny from Concord Tow World!). read more

Thanks for getting me and my car home LEE!!! It's never fun to break down on the side of the freeway. I really appreciate your help! read more

My tire blew out on 680S right before the 4 exit. Called the insurance company and they recommended this place. A service truck came to replace my blown out tire with a spare I had, but that tire was messed up as well and he ended up having to call for an actual tow truck. The service truck fee was waived and I just had to pay for the tow. The service truck guy even went to the shop to get my spare checked out to see if he could fix it. Both service truck and two truck guys were really nice and not at all creepy which is a major plus. If god forbid you get stuck on the side of the road I would definitely recommend these guys. read more

I drove my relatively new Mercedes to work on Saturday and for some reason the sucker did not want to start when I went to leave. I had no desire to pay some ridiculous tow fee to take the car literally 4 miles to my mechanic. So, I called every single tow company that serviced Danville and luckily I found North Main Tow. They were seriously like HALF the price of what everyone else quoted me. HALF!!! AND even better, they charged my card right there on the phone for an exact price so there was no "Oh, well we told you it would be X but it's now Y" as they have your car hostage on the back of their truck. The driver, AJ, said he would be there in 40 minutes, and EXACTLY 40 minutes later, Literally to the minute! AJ was very courteous, polite, efficient, and worked clean. He easily and efficiently loaded the car and went above and beyond to do a great job. I can honestly say that they are the best tow company I have ever dealt with. If I ever need a tow again (and I hope I don't) I will make sure to call AJ at North Main Tow!!! read more

Mon. morning of last week I was unfortunate enough to find my car's battery dead when I went into my garage to leave for exercise class. A call to AAA resulted in a call back to me from North Main Tow within 5 minutes saying that they were on their way and would arrive at my house in 5-10 minutes. Andrew arrived 5 minutes later and cheerfully and efficiently replaced my dead battery with a new one......all within 20 minutes of arrival time. Thank you to North Main Tow and especially to Andrew for resolving my Mon. morning problem in less than an hour from start to finish. read more

To simple sum up my experience. Two years ago, they did a timing belt, head gasket, water pump, etc. repair at a cost of close to 3k. and now, 20k miles later, the head gasket is failing and has to be replaced. I've talked to a bunch of different mechanics and they all agree the whoever did the work put in a cheap quality head gasket. The massive markup on the item in the bill hid this fact, Two statements sum up my experience. 1) Massive markup on parts 2) I have to have another mechanic repeat the work because of the low quality part used. Terrible mechanics who should not be trusted with your car. read more

They gave me a reasonable quote for my tow but when he arrived, he wasn't willing to work with us. He gave grief about everything and was very impatient - I simply think that he blew us off as he wasn't in the mood to drive 80 miles. So instead I paid $150 for what was roughly a 8 mile tow. He also kept suggesting that I leave it at a shop as he probably wanted a kickback. I had to steer my own car on and off the tow bed - something I do not think is regular practice. read more

North Main Tow damaged my driver's door and gearshift housing when they towed my car. The manager "AJ" refused to take responsibility. I took them to small claims court and won. Now they refuse to pay the judgment and I have to pursue collection action against them. Avoid this tow company at all costs! read more

As with any tow company....they are giant predators with know way of being kind. Towing companies are generally bad...tow your car for a huge fee. Then if you can't pay they get to sell for a profit. Ask them for leniency and they say, "the fees are set...sorry...nothing we can do." Who sets the fees?? Seriously?? North Main Tow is as bad as the rest. May their business go down the toilet. Yuck. read more

Service guy was kind of rude with a know it all attitude (even though he did not seem to know much) I have AAA and they (north main tow) would not give me my batterie with out AAA sending them extra paperwork and so they left me stranded and I called AAA and they sent them right back out and said sorry don't worry about it and AAA took great care of us but north main tow was terrible I would never deal with them again (I also had to wait over an hour for them when they said 20 mins read more

This place charged me 90 bucks just to read a code! Something pep boys could have done for free!!! When I express this to the guy I don't know his name he simply stated "well you can take your car somewhere else" great advice I will and never look back. Hopefully I can write that 90 bucks off on my taxes! I was under the impression they would do a full diagnosis by the tow truck driver Tony and when I get there they tell me is 90 for them to even touch the car. I feel like I got swindled big time! Ugh so mad!!! So mad!!!! read more

i only gave 1 star because it did not have a minus star......... called AAA to have my classic towed again to transmission shop, just pushed car out of garage and winched my parts car into garage, when Tow truck arrived driver got out said he cant tow it, but for 125 he will help???? told him i had AAA said no tag no tow. i said oh no problem went to put my tag back on it, i had put on New rear bumper and body work at gas tank; no biggie, wrong they refused only wanted cash AAA said they were the only game in town so to pay them. i promptly explained to scam artist driver what would happen if he did not leave my property post haste. CALL SAVE TOW if you need anything towed, they came ASAP towed to shop for 80 and treated my baby like it was there own read more

I would give this business negative stars if i could. This tow truck company was dispatched by AAA. DO NOT USE THEM! They tried to tow a Range Rover Sport Supercharged with a regular tow truck! They attempted to lift my SUV with cracking noises. I had the driver stop. He admitted that the muffler was hitting the t-bar as it was going up and that another part of the vehicle was also "in the way." ?!?!?! Then why proceed????? Really????? read more

My car died at the Wilder exit, Highway 24 on Thursday night. Called AAA. Mikey with NorthMain Tow showed up really quickly, faster than the time estimate quoted by the phone rep. He was quick, thorough, professional, with excellent interpersonal skills. While hooking up my car, a woman drove by asking for directions: he was kind, courteous and helpful. Great customer service Mikey. Thank you. read more

Basically, I was pushing my luck and ran out of gas. I was genuinely surprised on how fast the driver arrived, which was 15 min. I met the driver, Arbor, who was very professional and easy to deal with. Its because of him, I will always reccomend North Main Tow. read more

I was stuck with my Harley on highway 680 between exits about 5 days ago. AAA called North Main Tow out of Martinez. Their technician Rich (#37) showed up and was quick, efficient and quite entertaining. He left such a good impression that I have to give him accalades! Thnaks Rich! read more

Had a flat tire and called AAA, they came ten minutes later, and the guy was super awesome and super fast. I'd never had such a great experience following breaking down. read more

We had a great experience with Mark at North Main Tow. My mother got a flat tire on the freeway, right where 24 turns into 680, literally, so trying to change the tire was too dangerous. It was a Sunday night, so it was an 1 1/2 hours until someone could get out there, so I went and picked my mom up. Mark gave us a call to ask if we left the keys at the truck, but we didn't know to, and the dispatcher didn't say to. He was in the area so he offered to come to our house to pick up the keys, no extra charge. He was soo nice! I actually called them before reading yelp reviews, but read them after I called and we were waiting, so I got kind of scared. Mark made the whole experience not so bad! I suggest if you call them, ask for Mark! read more

Need to take better care. Left my $50,000 911 out in the open next to a trailer. Guy got grease all over my perfect leather sport seats with 14k miles. Glad the insurance company totaled my car. Never listen to them and leave and your car in their crap yard. Tow it to a shop! read more

I have used these guys twice now, and i cannot tell you how great this service is!. I just got off the phone with 3 tow companies that would not help me unless i was at the vehicle, which i could not physically accomplish. One company said they could do it, and 2 hours later, my car had not been picked up and the driver said he was too busy to deal with it!. I will never, ever, call another tow company in the area again...North Main Tow is the absolute best in the business!! read more