I had a double Cheeseburger the first day we tried them. It was big, hot, juicy and very good. The patties are what they call "smash burgers" (not pre patted). The staff were friendly. They also have a good rewards program. The restaurant is centrally located in Medford but they also have locations in Central Point Oregon and in the Portland metro area. We were so impressed with watching them prepare a Patty melt for someone else, that we came back the next day so we could try them. The Patty melt was made with two patties, Swiss cheese grilled onions and mushrooms on a marbled rye. They have a diverse menu with a lot of sub sandwiches and more. The restaurant is located in a small strip mall with limited seating The dress is casual. read more

Heroes American Cafe - Sign out front of the Medford location - Sandwiches Near Me - Medford, Oregon

We were looking for a good hamburger and this one had top quality meat and it was delicious. He cooked it to my specifications, grilled onions, thousand Island instead of mayonnaise did not charge anything extra my partner had the Ruben. It was one of the best Rubens I have ever tasted we had to share Not a lot of ambience but really good food. read more

Had a turkey sandwich from there today bread could have been fresher turkey was okay could have been more my mayo and mustard more the sandwich was just dry I had wings there once not good so I won't be back sorry read more

Had a great lunch at Hero's in Medford with Lori and Shon. Great customer service and an upbeat vibe!!!! read more

Heroes American Cafe - Sandwiches Near Me - Medford, Oregon

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First off, the employees are off the charts awesome, very nice and helpful. Got the Chandler burger with grill onions and jalapeños, best burger I've had in the valley by far. Can't recommend this place enough. Only regret is I haven't been here before. Thought it was just a sub sandwich place. I will be back many many times. read more

Okay I always come here for DOORDASH customers so today I thought about myself lol I ordered the Cuban sandwich with tater tots and onion rings and omg the food is so good I now know why I always Dash here. I highly recommend this place. Not to mention the staff is so friendly and they work hard and are quick to make your food right!!! read more

Heroes American Cafe - Tater tots and onion rings - Sandwiches Near Me - Medford, Oregon

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So amazing!! Everyone was so nice!! Shoutout to Lily and Presley!! Give them a raise they deserve it!!

Yum so good . Proportions are awesome and friendly people . Good place to sit and eat

I have been coming here for about 5 months and had some pretty good sandwiches but today was an exception. Worst turkey sandwich I ever had. A couple small slices of turkey and they forgot all the toppings. It was Just all bread, small amounts of turkey and mayo . I learned that a couple of employees there make great sandwiches but one makes a horrible one read more

Just arrived in Oregon and tried this place...Wow just wow..The pastrami sandwich was loaded and when I say loaded I actually had to remoymeat just to pick it up and eat .And I can eat monster of a sandwich..My wife got the turkey club so so much turkey and veggies and the bread seem so fresh..like it just came out of the oven..The decor of the restaurant has to do with heroes... Firefighters, Military and Police...and you become a hero when you eat here , because you're saving yourself from hunger..The staff was super cool and gave us their opinions on the sandwiches. read more

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This is a really friendly place. Has kind of old diner feel. The NY pastrami was really tasty, plenty of meat, and you can put whatever you want on it. Very helpful staff to help decide what your options are. The burgers looked great I will be back to try one. read more

Got a craving for a good burger while I was actually sitting outside of Red Robin. Found this place down the street and not sorry. Loads of extras available and sauces. You can even order a Mr Beast burger. Staff super friendly and food was fast and delicious. They seem to do a booming take out business if you want to Door Dash read more

Heroes American Cafe - Classic Cheeseburger and fries - Sandwiches Near Me - Medford, Oregon

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Food was amazing. Hot & fresh. The burgers they make right in front of you. Love the pictures on the wall. The team today was friendly & helpful. It was our first visit & we will definitely come back. We are visiting from Las Vegas NV.... This place could hold its own there. All around great experience! Thank you. read more

Little place in a strip mall..almost walked past. Thank goodness for taking a chance on the unknown! We had the Cuban sandwich,hot succulent layered meats on a panini,and a Sicilian , traditional sub,layered meats,paper thin purple onions,all the toppings,and pesto to round it out . wonderful and fresh flavors! Sampled a bowl of house chili, delicious,hot,well seasoned,loaded with meat. Service was fast, friendly , definitely will be back!! read more

We used to like coming here once in awhile even though they're pretty expensive for a sandwich shop. The last visit we had, we waited for our food for almost an hour. I guess they were short staffed. When we went to pick up our order they had one sandwich and said they didn't have the ingredients for the other or the fries. Things happen, we get it but they didn't call us to let us know so we could both get our food and eat together. So we shared the sandwich and went home half full lol read more

Amazing food great service Great ambiance great employees Nice place would definitely recommend

Beverly made ordering with allergies so easy!! She was absolutely delightful and didn't make it uncomfortable like it can be. All the staff was very accommodating and made our dining experience awesome!! THANK YOU! read more

Food delicious, service amazing & great place to grab a sandwich or burger. I got the turkey bacon avocado sandwich and my man the bacon cheese burger. Oh and the fries are the best. Would highly recommend. read more

It totally depends on who's making the food. Also, if you order the basket of fries, sometimes they put them in the box, like they're supposed to. Other times they just put it in the same cup they do for a regular order, then you have to fight a bit to get what you've paid for. read more

Good burger, easy to order, great choices... and fairly quick! Little expensive but what isn't...

Stopped in for the first time and found some delicious food awaiting inside. Glad I stopped in.

My partner and I came here for the first time today while running errands in Medford. This staff is not being held accountable for daily cleaning/maintenance. I went to the bathroom to take care of a bloody nose and the bathroom was entirely dismantled. No trash can liner to toss my tissue in (EW!) no toilet paper, no paper towels to dry my hands. I have worked in the service industry for years and I can't imagine something like this sliding in any facility. If the staff does not value cleanliness in the public restroom it makes you wonder what level of cleanliness they are practicing behind closed doors. So concerning. read more

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Hero's is a solid 3.5 stars. Not the best sandwich I've had, but definitely a nice option to have in the valley. I've been to the sandwich shop twice now. In my opinion, it's a better choice than Subway. Today I got the Philly cheesesteak sandwich. It was pretty good. I wish the meat and vegetables were seasoned more. The taste of the bread overshadowed the taste of the actual goodness of the sandwich. Good texture and the food seemed fresh. The staff was also helpful. They now have french fries, which are a great addition. They were crispy and delicious. I'm not blown away by the food, but it's good enough to go back. read more

Heroes American Cafe - Philly cheesesteak sandwich - pretty good - Sandwiches Near Me - Medford, Oregon

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Just spent 67 bucks,(including tip)on burgers and sandwiches. I ordered no pickle. Even typed please. PILE of pickles under my patties and my bun is so soggy it's almost dissolving. Not sure about how the food is fresh but the according to grubhub the driver left the restaurant with my food and was here in 6 minutes. So ya. Not too happy. Oh and my sons sandwich had ink soaked into the bun because someone wrote on the inside of the wrapper. Basically I dont feel like it was worth the money. At all. read more

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Sandwiches are awesome, fries are the best. People are always friendly and happy to see you! Turkey, bacon, avocado. My go to.

Omg!!! Heroes serves BEYOND MEAT burgers!!! These people are so sweet. Joanna and Anthony are so kind and they smile!! So many employees don't smile anymore. How refreshing! Love this place!!! read more

Last visit sandwiches were burnt and bread too hard to eat. We tried to let it go. This time a thirty dollar order got completely messed up in its level of quality by many factors. We were not told we would wait nearly 20 minutes while our sandwiches got cold after starting them. 5 people working and one guy standing at register not helping anyone out orders. Customers came in after us and were prepared before us. Quality of taste was poor as no one helped the new kids make them properly. Fries waited so long they were cold. Ate our cold food and just left after being told we really didn't matter... I'm so many words. Frequent this place often but no more. Lack of concern for customer service is becoming too common in businesses these days. Sad. read more

First time trying this place and honestly it was more out of convenience rather than knowing it was good or not, (I happened to be shopping near there). Well, I was pleasantly surprised when I ordered the Reuben and it turned out to be one of the best sandwiches I have ever had!! I love that it is a small and quiet setting with a friendly staff. I will definitely be back. So many others I want to try. Thank you:) Abigail Hornbrook, CA read more

We had passed this place several times and never went in. As vegetarians it didn't look like the type of place to have meat free options. We were wrong! Their veggie burger is pretty good and comes with tons of optional toppings. Would definitely come back. read more

Love this place. Awesome food. Awesome employees working there. The food is definitely did I say awesome?!

FIRST OF ALL the girl forgot my sweet potato fries. I later found hair in my sandwich while eating. Overall not a good experience.

We love this place, we usually order their burgers which are Amazing. But this time I ordered the burrito bowl and it was ridiculously good. The meat is cooked to order and their veggies are on point. They also have this Chipotle sauce that's a must. read more

Heroes American Cafe - Steak Burrito Bowl - Sandwiches Near Me - Medford, Oregon

Amazing Pulled Pork Sandwich, Pastrami sandwich and loaded fries! It was delicious and fresh. The bread they use is particularly tasty. The pulled pork was my favorite. read more

Went there the other day and service was great food was great I will go back. The employees behind the counter or just wonderful

Best fries on the planet! Their burgers are tasty and their sammys are yummy. The staff will welcome you as you come through the door and that will instantly put you in a good mood. My goal is to try everything on the menu! read more

Had a cheeseburger delivered when it got I started to eat it ,after the third bite I looked at the party and it was extremely rare. I like my steak rare but not my hamburger. I guess next time I'll tell them medium well. read more

Heroes American Cafe - Sandwiches Near Me - Medford, Oregon

This is a great shop! Good bread, good meat, and friendly service! We ordered the philly cheese steak and meatball sandwiches. Hubby says the wheat has a great flavor. We'd definitely come back! read more

Heroes American Cafe - Meatball Sandwich on wheat. - Sandwiches Near Me - Medford, Oregon

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What a cold and decrepit atmosphere this place has. Employees look miserable, food tastes dirt poor, and the service is so slow. Placed an order for pickup. Arrived five minutes past pickup time to only wait 15 more minutes. What a waste of my time and money. read more

Didn't get my food. I got some tots sitting in 1/4 grease. If you moved the container grease would pour out the sides. I ordered the meat burger I got something with rotten roast beef covered in fried eggs. I'm allergic to eggs. They sent me something with wilted old bacon and roast beef and eggs. I called to get help they hung up on my before I could even say hello. The kid that finally answered said he didn't know what happened and it must have been a phone error. I heard him 3 out of the about 8 hangs up he did. I didn't even get a chance to say help me please. The meat is literally iridescent. It's rotten. DO NOT EAT HERE!! The kid running the counter on 11/29/2021 at 3pm is disgusting and a joke. He refused to help. When I asked for a manager he said there isn't one. I asked if the manager left anybody in charge of the place. He then said oh yeah I'm the supervisor. He again would not help me. Anybody who would leave any establishment of any kind in the hands of somebody like this.... Shouldn't be open. read more

Great food, did a to go order and they were done within minutes. The staff was friendly and the portions were very generous.