Terrible customer service. The guy was rude. Went down the road to Enterprise and they were super friendly.

Ownership has changed at this location. Customer service and general experience is unacceptable, rude, and unprofessional. They called me and told me within 24 hours of my reservation that I would not have a vehicle to rent with no plan for me when I had booked this reservation 3 weeks ago. I will never rent from this location again and neither should you! read more

Terrible customer service and very unprofessional. They didn't have any cars available, which I understand, but dude working that morning was not friendly or helpful what so ever. read more

Car smelled like smoke and was dirty. Wasn't allowed to use a debit card. Never renting from here again. Also did not have many vehicles available. read more

First visit: Given a car with bald tires Second visit: Charged almost double for getting the car back 15 minutes past the 24 hour mark. Avoid this location. read more

I booked a car when I went to pick up the car they said they don't have any car available. The only solution was I am sorry. I will never rent a car with Avis. Lack of commitment. read more

Consistent with other reviews. Upon returning agent would not answer a question about the charges and became very rude and aggressive. Will be contacting Avis to ensure I was not overcharged for the rental. Future rentals will be with Hertz. read more

Terrible customer service! Needed to return early don't family emergency and they would not make an exception! Charged additional 930 dollar fee to drop and different location! Won't use Avis again read more

I wish I could give this location negative stars. I rent a lot of cars (both personally and for work) and this was by far THE WORST rental experience I have had. Norm, the front desk agent, was very rude and condescending from the moment we stepped foot in the office. He didn't walk us out to the car to show us what he had since he didn't have the car we reserved. There were a couple issues with the card I was using and he was threatening to not rent to us if the card wasn't produced. He also asked for a credit from the additional driver. I have never had a rental company ask for the additional drivers credit card. The whole interaction was ridiculous. My company has an account with Avis and I will make sure they personally know that we need to partner with a different rental company. Insane! read more

Don't walk, run to another rental car service. I reserved a vehicle weeks in advance and when I showed up for the SUV, I was told they didn't have it. There was not much care or concern from Norm, the rep at the desk. He said the owners name is Jazz and claimed to have called around to other locations. I had a very important trip and had to scurry to make last minute arrangements that cost me even more. Close this location. Never again will I go to Avis! If I could give them a negative ten, I would. read more

I've always been more of an enterprise person, but we used Avis to rent a car from NC on our journey back home to Atlanta after a holiday vacation, and we returned to this location. Super clean building (even though it's old) and friendly staff. Large selection of vehicles! read more

There's one person that works here who has the worst attitude and customer service...and this is why we are never coming back to this location again. He literally scolded every single customer I saw (including us) while we were there...once on the phone, one before us and then us. Then as I was returning the vehicle, he was scolding a customer before me and she looked quite flustered. I have already sent an email to Avis, but just be warned you don't get the wrong employee and get scolded because you a) have a free upgrade and would like to see if it was possible to upgrade b) charged the rental on your partner's credit card but your partner isn't there c) was shocked that there were no cars for rent that day d) rented the car via work but brought your work phone instead of a physical ID as proof etc etc...I heard all of these happening during my wait time inside the office. One thing to give a friendly reminder, but another thing to make a customer uncomfortable with your attitude. Another thing to note is that this location can be hard to turn into and get out if it's during rush hour/traffic hour. Go find yourself a different location. There are plenty of other Avis location all around; it's worth the extra 5 min drive. read more

Just always a bad experience Avis. Their system and their operators are never helpful. Paid in full for the car online, went to puck it up and ended taking an uber back to work. Just useless. Avis never again! read more

05/2022 I rented a car from "this" Alpharetta, GA Avis...Do NOT rent from here...I needed a car in an emergency situation for 1 month and was told repeatedly by the older gentleman at the counter YES I COULD RETURN IT EARLY AND NO I WOULD NOT HAVE TO PAY FOR THE WEEK I DIDNT USE THE CAR IF RETURNED A WEEK EARLY..I RETURNED the car 1 WEEK early gassed up and in perfect shape...a different older gentleman at the counter rudely informed that Avis would NOT credit back my $500...I was aghast after clearly being told the opposite...I will never ever Ever book w/Avis ever again...and btw I strongly advise to never ever EVER book at Alpharetta Avis (and this is the town I live in) :/ read more

Zero stars is more in line. The owner did not have a car available for me that I reserved. Had several other cars on the lot but refused to give me any of those. Avoid at all costs! read more

The guy working at this place is the worse. He might as well have a sign hanging on him that just says "NO CARS AVAILABLE" literally that is all he repeats...to anyone on the phone, anyone who walks in, anyone who has a reservation...very poor avis location...go to the roswell avis for better service, and even a car... read more

How this place is still in business is mind blowing. Read the rest of the reviews and heed the warnings to stay away. Confirmed reservations are not really confirmed when it comes to this location and the employees could care less. I've never seen anything like this before. read more

I scheduled a pick up for a car at 8:00am as I had to be to work by 9:30. They had no cars available though no one told me this when I scheduled to get a car the next day. A car did not arrive for me until 9:40am. This was actually not my car but a preferred customers car who never arrived . At this point the person helping me was not very helpful of friendly . Also they run your credit if you use a debit card , but they don't tell you this. This was a huge inconvenience as I don't use credit cards unless it's a dire emergency . And I usually don't have them on me , luckily I just so happen to have one on me . I turned my car in 8 minutes late because I went to get some gas down the street . I was told the tank wasn't filled though I had literally just got gas at the shell not even a mile away . The guy tried to explain it was just under the full tank and I would be charged . Now I understand it was the end of the day and he was ready to go home but I would personally never use this rental service place again . read more

I've been renting from this AVIS location for over 7 years and have never had a problem with a reservation or any vehicle I've rented from them. The rental periods have been from as little as a day to over two weeks and the trips have been local, regional and across the country. Honestly, I find the negative reviews somewhat difficult to believe. read more

Had a great experience start to finish with this location. Made the reservation a few weeks in advance. Arrived to pick it up and it was ready to go. Very friendly and efficient service. No issues at all with the rental during our 10 days and when I returned it I was in and out in about two minutes. We will definitely rent from this Avis again. read more

If you actually want a car at the time of your "confirmed" reservation then rent from someone else. I had a reservation confirmed for more than a week and when we arrived to pick up the car there were no cars available - not a single car. The owner/manager offered no resolution and was rude. read more

I have rented from Avis all across the US and multiple times from the Alpharetta location. The last five times I have rented from the Alpharetta location, the "Change Engine Oil" light was on. Spoke with the staff and they said it was nothing to worry about. Two weeks ago, I ended up having to swap cars due to mechanical problems. Today, was my last experience with Avis at this location. The Agency Owner was the rudest, most unprofessional business owner I have ever met. Needless to say, I would suggest renting from another Avis location or car rental company all together. read more

The last dozen or so times I've needed to rent a car for personal use or for work, I've come here. Avis always seems to have the best prices (or darn close) and the staff at this location are always a pleasure to work with. read more

The worst customer service ever. The website does not state that If you use a debit card they must run your credit. I reserved a vehicle 2 weeks ago and when I went to pick up the vehicle this morning they said I could not rent the vehicle because when they swept my debit card it supposedly ran my credit with equifax and was denied. I called equifax and was told that my credit was never run with avis. I asked for a refund of my full deposit so I can go somewhere else and was then told it would take 5-7 business days to receive my refund. I spoke with customer service and they told me they couldn't do any thing. Due to it being spring break car rental companies are low on intermediate sized vehicles and it looks like I will not make my family reunion this year. Thanks for the excellent service avis you have now completely lost my business permanently. read more

Avis Rent A Car - Car Rental Near Me - Alpharetta, Georgia

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Terrible customer service - very unfriendly and rude. I reserved a car in advance and when I showed up he told me that he doesn't have a car available. I would understand if he was nice or apologize for unconvince but he was very rude. Definitely stay away from this locaton. read more

Staff completely unprofessional. Called to discuss next day rental, man answering completely unhelpful. Stated there would be no problem, cut off question. On arrival next day for a prepaid rental, sure enough there was a problem that they would not or could not resolve. Instead of helping or even exercising common courtesy they rudely turned us away. Went to hertz, pleasant experience and no issues. They handled our situation beautifully. read more

Very rude customer service on the phone as I was trying to decide what size car I wanted. If they are that rude and I am not a customer yet, I can't imagine if I were a customer. read more

AJ answered. I called to ask if I could park my car there while I rented a compact car for the day. Rather than answer that, he said he was out of cars. I told him I'm literally reserving a vehicle on expedia.com for $58. If I reserve a vehicle online and pay, I won't have a rental when I arrive. He then says he's almost out of vehicles and may not have one when I arrive. So what does the reservation and payment hold? The possibility of an available vehicle. He told me to take it up with expedia. How inconvenient would it be to go through the trouble of holding a vehicle only to have to go through the trouble of a refund. His concern was nonexistent. This location is in Alpharetta on Main Street. How long will this type of service last in the affluent holdings of Alpharetta? read more

I hate this place with passion. I made a reservation through Priceline and went to pick up the car. While processing the paperworks, a man named Amarjit S. tells me that I got some kind of discount. Thinking that he's talking about Priceline, I responded with pleasant surprise that I didn't know. After finishing the paperworks I went to the car. Just as I was leaving the parking lot, the same guy (Amartjit S.) comes by and tells me to roll down the window. He says that he will complain against me and the "coupon guy" and he walks back to his office. Not knowing what just happened I had to sit in my car wondering what the heck was that. About a minute later my senses kicked in and I realized that he treated me as I was scamming the company somehow. I parked the car and went back inside and I argued. He said he was "just asking." Whatever. I said forget the discount and quote me the regular price. He quotes me five times the quote I received from Priceline. I got pissed and cancelled the reservation and went to Hertz to rent a car. It wasn't the price that infuriated me but the way he accused me. I would have paid the regular price if he was being reasonable. But I was infuriated because he treated me as if I was guilty of committing a crime. I've never wrote any negative review nor filed a complaint in my life until now. read more

Went to pick up a car yesterday and met the rudest and most unprofessional man called Norm. His attitude stunk and he was so unhelpful. He made us feel like we were a nuisance and a waste of his precious time. My mum wanted to hire a car for a family member of ours to drive whilst we are visiting here from the UK. Norm told us both the drivers licence and payment card had to be in the same name and that there would be a hold on the bank account for the duration of the hire. My sister didn't have her bank cards with her and when she pointed out that Norm wasn't being particularly helpful or friendly his response was, "I'm a grumpy old man, what more do you want me to say?!" Norm - despite saying we would come back today to collect the car your lack of customer service skills made us decide against EVER using or visiting your branch again and instead we went else where and hired a car for the next six weeks. Judging by the other reviews on here we aren't the only people who were put off by you! read more

Called today to get a one way rental. I was a bit in a panic because Hertz had me waiting an hour at one of their sites. They claimed to have no cars even though I had a confirmation number. They never provided a car. Called Avis - the onsite rep gave me great advice and assured me they would have a car waiting. Paid less for a nicer car then I was originally supposed to have with hertz. Thank you Avis Alpharetta! read more

Do not rent from this place if you want good customer service. Everyone that we were in contact with are terrible! Very rude! They seem as if you are bothering them by asking questions. We rented a car 2 months ago for family vacation. The staff did not ask if we had any questions concerning the vehicle when we went to pick it up, they were closing for the afternoon 10 minutes early when we were about to ask if we could pay to upgrade to a larger vehicle. The car was dirty. Soda bottles & snack wrappers were found in the vehicle. We forgot our garage opener in the vehicle when we returned 2 days earlier that scheduled. They did not have it when we called back that after noon as they had already rented the car out. We waited almost 2 months before receiving the garage door opener. The staff was very rude to my husband when he went to pick it up from them. I WILL NEVER RENT FROM THIS LOCATION! read more

We had a reservation since July, called last week to confirm and all was set. Today, no cars available. All we got sorry for the inconvenience. There it goes all 10 days trip vacation planning, there it goes hotels, restaurants and places of interest reservations with money already invested. Called corporate to complaint and made us go to the airport where they were going to "honor" our rate. Well, waste of time and gas bc lady at the counter said....sorry! Ain't gonna happen.....awesome service, way to go guys!! read more

RUDE, NO CUSTOMER SERVICE SKILLS. I have dropped off my vehicle here twice and both times had a problem. It's so convenient to my work office but I will NEVER step foot in here again. I called Avis customer service regarding my issue, and they took care of it immediately. No reason why the branch manager could not resolve it, he just did not care. I rent often from Avis, but experiences like this make me want to seek business elsewhere. DO NOT RENT FROM THIS LOCATION, GO SOMEWHERE ELSE. read more