My experience with Enterprise has been the worst of any company I have ever dealt with. If I could…read morechoose zero stars, I would. I am not being melodramatic. You will not be treated as a human being. You will fight an uphill battle for people to do their job right. You will be overcharged. I have never encountered a company that is not just apathetic, but malicious. I needed a car for long-term rental while my work in public service needs me in Georgia, assisting GA residents. I picked a car up from the airport, re-upped my contract each month at the local branch, and returned the car to the airport when I left. I bent over backwards to help them fix their many mistakes, even when they were repeatedly condescending. Over ten months on this trip, I've paid enterprise $15k. I'm Platinum status. At the end of it all, they snuck in a $100 drop fee on me. For bringing a car I got at the airport, back to the airport. I called the branch, they said too bad. I called enterprise customer service a dozen times over several months. Reached the highest level of escalations. They said again and again they intended to refund the drop fee. I never got a call back, always had to call them. They never refunded it. I had to dispute the drop fee to my bank. And guess what? ENTERPRISE PUT TOGETHER A MULTIPAGE REPORT TO ARGUE I OWE THE DROP FEE. Must have taken someone hours. Meanwhile, I still haven't received a single call back from anyone about any of this. I'm still trying to fight it. RUN from Enterprise, especially this branch. You will feel what it is like for a company to hate you. Their customer service has no power or desire to help you. The branch is staffed by children who likewise cannot or will not help you (Po and Maddie). Until I see some resolution I will use a different service and encourage my colleagues to do the same. EDIT: In reply to Michelle, anything short of a call from a manager and a refund is a joke and an insult. My rental agreement #7LTRL1. Call me.

The service and staff here is by FAR the best rental agency. I visit my family often in this area…read moreand have rented from a few different agencies but no more... this is my go to place. They are quick with checking out n checking in your rental. The staff is the most amazing professional group I've ever dealt with in ANY rental car facility. I travel n use rental cars all over the USA and no one compares to this place. cars are always Ready and Clean. Service is the most friendly and efficient.

I wanted to express my sincere thanks to Rachel for her incredible help during a recent rental car…read morebooking issue. There was a mistake with the reservation, but Rachel was so patient and kind while working through everything. Even though it took some time, she made sure everything was sorted, and my friend--who was visiting from overseas--left very happy despite the initial frustration. Rachel's positive attitude and dedication to resolving the issue made all the difference, and we're so grateful for her outstanding service. Alpharetta-Atlanta Mariott Hle 3/6/25 - 9 a.m.

Candyce Lee thank you for the amazing customer service experience and getting me in a vehicle after…read moreswitching my reservation to your location because I sat at the Hertz in Roswell Ga for 3 hours waiting for a vehicle and being disrespected. 4 stars because the vehicle wasn't clean, but I do know you got me in a vehicle after waiting a little over a hour. Again, Thank you for your help Candyce. I don't know the lady name that help me return the vehicle but thank you

Terrible customer service. The guy was rude. Went down the road to Enterprise and they were super…read morefriendly.

Ownership has changed at this location. Customer service and general experience is unacceptable,…read morerude, and unprofessional. They called me and told me within 24 hours of my reservation that I would not have a vehicle to rent with no plan for me when I had booked this reservation 3 weeks ago. I will never rent from this location again and neither should you!

30 year Avis Preferred business traveler. Reserved and prepaid a pickup truck for Saturday…read moreerrands. Got there and was bluntly told - "we have no pickup truck". No how can we help or any resolution or apology. There was no advance notice that my reserved car type was not available. No refund of my prepay just Nothing. Called Enterprise down the road and was in my truck in ten minutes. They had amazing and polite customer service and the funny thing is - I saved $10. Do not rent from this location. Call Enterprise.

I'd give Hertz 0 stars--or negative 5, honestly--if I could. I reserved a car through Expedia and…read morethen took an Uber (because, why not burn more money?) over to Hertz. Upon arrival, I joined a lovely group of 10 other poor souls, all of us eagerly waiting in line for 20 minutes. And guess what? None of us got cars! That's right, they had zero cars available. Now, here's a wild idea: if you don't have any cars, maybe... don't let 10 people reserve them? It's a car rental company, not a "let's see how disappointed we can make everyone" challenge. Honestly, if I wanted to stand in line for nothing, I'd just go to the DMV for fun. Do yourself a favor and steer clear. I called Avis, and they had great customer service--I was in and out in 5 minutes with an actual car. Imagine that!

Terrible service! I came today to rent a vehicle and was told I could not use my debit card after…read moreI spoke with someone yesterday to confirm my appointment. I work 2 miles from here and with traffic in Atlanta this was my best option. Not one person told me yesterday that I would need a credit card for my rental because my home address was 30 miles from this office. Very frustrated as I have to be to work at 9:30am this morning. When I called customer service I was told the normal is 50 miles from home but I guess this Alpharetta location makes up their own rules.

I had a terrible experience at this location and I will not be coming back. Next time I rent a…read morefleet car, I will read the reviews prior to scheduling a pick up. I was greeted warmly--excellent! I thought this is going to be a great experience! I'm taken to a Nissan Sentra that has all the windows rolled down and asked to sign agreement on the tablet for payment, tells me no smoking, fill up the gas tank, etc... awesome, I even get upsold to buy the coverage that protects me for $6. I load the car up and then notice the front fender is detached from the front bumper and the back tire is missing a hubcap. The vehicle also had a strong odor of cigarette smoke being masked by aftershave. I sit in the car and contemplate requesting another vehicle. I decide since I'm traveling for work to request a change of vehicle--this just doesn't seem safe and not what I paid for. I go back inside the storefront and there is my representative asking me if there's a problem. I informed him that there is a hubcap missing and the front bumper/fender issue. He very dismissively says "got it, you don't want to drive in it." He then says I have another car for you and takes me to a Hyundai Accent. It is a much smaller car than what I was placed in previously. I unload all my event materials from the Sentra and into the Accent. Sit in the drivers seat and see that there's only half tank of gas and it is super stinky. Great-Seriously, Great. I contemplated just canceling everything and expensing my mileage at this point. I'm on a time crunch and have a 3 hour drive ahead of me. I decided to take the car and just start my road trip I have to be at my destination by 1pm. So midway into my drive, I want to stretch my driving leg a bit and attempt to cruise using "cruise control" a basic feature you would think all cars have. Guess what? Yep- no cruise control, I would have gone without power windows to have cruise control for my road trip. Point of my story is it was a truly awful experience, I will never rent from this Enterprise again. I was deceitfully given a vehicle that had major safety issues--it really should have been taken out of service and repaired. Then, I was downgraded to an entry level, inexpensive vehicle that didn't match my needs (cruise control, full gas tank) and was CHARGED for an intermediate vehicle. I did not receive a refund for the change in vehicle category. I checked forums when I reached my destination, the Accent is an compact vehicle, Sentra was an intermediate vehicle. Oh and I returned it with a full tank of gas, costing me an extra $15-you're welcome. I'm a pretty low maintenance customer, but this is not how you should treat your customers. Read your reviews, they will tell you so much about what happens in your doors.

Quinton and Ty saved the day. I thought I was gonna be stranded without a vehicle, but they made…read moresure I was able to get a car. I'm so grateful for the fantastic service and thoughtful demeanor of these two. Thanks again. I appreciate you both.

From the moment I walked in, the women at the front desk came across as condescending and…read moredismissive. Customer service should at least involve basic respect and a willingness to assist, but that was completely lacking. If you're looking for a branch that values its clients, I'd strongly suggest going somewhere else.

The worst experience ever! I booked a car and they made offers based on expected returns…read more Cheaters!!!! Unfaithful business.

Really bad service The location is out of a Marriott hotel closet, cramped up.Employees were not…read moreconsiderate at all The car we booked did not have gas and it took then 20 minutes to tell us Finally they found another smaller car then their system froze supposedly After additional 10 mins wait I decided not to rent the car with them as I was getting late to pick my kids from school I would suggest not to rent from Hertz Plzzzzzz

This is my 3rd time having to come to this location. Please do NOT rent any vehicles from here…read more They will have you sitting and waiting for cars for 5 hrs and then come and not have any cars. But then again you might as well NOT come here anyways because they either have no vehicles to rent, or will put you in a vehicle you are not supposed to be in, its always something at this Enterprise location. Then having to come back another day...they will have a lot full of cars and tell you oh they're reserved

TL;DR: Predatory upselling at this Enterprise branch. I was referred by my insurance company during…read morethe repair of my car, but the staff still aggressively promoted an unnecessary 'Damage Waiver' and ultimately charged my credit card $400 for coverage I didn't need. Because the rental was arranged through my insurance company, I didn't expect to be sold extra coverage. At pickup, staff insistently promoted a 'Damage Waiver' without explaining or clearly stating it was optional insurance. Later, when the manager contacted me to extend the rental due to ongoing repairs on my car, I agreed to continue what I assumed was part of the insurance company's arrangement, not realizing it would be billed to me personally. When I called and questioned the charge, the manager, clearly trained for this question, claimed the waiver was required by Georgia law and claimed I'd agreed to it over the phone. It isn't required by law. Georgia only mandates that renters be told it's optional. Enterprise refuses to refund or share responsibility. Renters beware: this branch uses predatory upselling tactics and fails to clearly explain optional fees.

Good: Helpful Staff Bad: Small location…read moreOverall: Great Experience I rented a car from the airport and had to wait a while because of reduced inventory. I was given a Mitsubishi which was an awful experience. I called customer service and they told me I could visit another location to exchange it. I was greeted by a very nice man. Unfortunately I do not recall his name but he was wearing a turban which I expect makes him stand out from others that work there. He was incredibly helpful and friendly. I am grateful for his help and would high recommend him if you need something from Avis.

Booked one car upon arrival the car was not available but was online . I was forced to rent a car…read moredouble the price of my scheduled rental, they put all the issue on the customer. I have never rented a car and had to eat the cost of the company. if I wasn't pressed for time I would have went over to enterprise!!

My family visiting from Georgia from another state wanted to go and explore a few places down town…read moreAtlanta and because everyone would be drinking we thought it was safe not to drive. They calculated the price of a Lyft and decided that it may be too much to try and go to all the places we wanted to go. I remembered that I was referred to Suv on demand by afriend whom told me that I could rent an suv service saving so much on the price of a Lyft or Ubers. Suv on demand picked us up in a timely matter. He was knowledgeable about the city. He provided us with recommendations on places to eat. He was very professional. Overall we all had a great experience. I will use him again.

From the owner: SUV on Demand is not your typical Limousine service. We are driven by a passion for excellence that…read moreis reflected in every aspect of our operations. As a veteran-owned and operated business, we uphold the highest standards of discipline, integrity, and service. Our commitment to quality is not limited to providing luxurious rides; it also entails a deep sense of responsibility towards our clients. We go above and beyond to ensure that every trip with us is nothing short of spectacular. From the moment you step into our car, you will be immersed in an atmosphere of elegance, comfort, and sophistication. Our fleet of vehicles is meticulously maintained to ensure maximum performance and safety. Whether you need a ride to the airport, a corporate event, or a special occasion, we have the expertise and resources to make it a memorable experience.