Hertz

Zach really made my day. This guy clearly knows customer service. I travel for work and have been…read moreto many nationals and he was one of my favorites.

Renting a car while visiting family in Grand Rapids, we had a positive experience with National Car…read moreRental. Having status, we walked right into the parking garage and picked any car we wanted. Easy!

National Car Rental, Executive Aisle at GRR

See all

My Chevy for the week from National at GRR

Avis Car Rental

2.1

(41 reviews)

First time using Avis at Gerald R. Ford International Airport. I had a good experience - in…read morecontrast to some of the other reviews posted here. Upon arrival - I headed across the street from the Terminal into the rental car facility (last time I was at GRR 4 years ago - one took a shuttle bus to the rental cars). I'm an Avis Preferred member - but I've come to expect at smaller airports - there may not be a separate Preferred area or electronic board with names on it. When I arrived - the line was relatively short. Got my keys and was on the way! Upon return, pulled in, and had my receipt e-mailed to me. Very short walk into the Terminal. #Avis

What is the point of making a reservation, if you show up to the counter and they say they have no…read morecars?

Oil Change Required, Dodge Durango, appeared within few miles of departing the lot.

See all

Dollar Rent A Car

2.4

0.3 mi

Two hours spent across four phone calls and two emails just to cancel a reservation minutes after…read moreit was placed all because I decided to pre-pay. I was charged a cancelation fee totaling almost 80% of reservation cost. I will never use Dollar or affiliates again.

We arrived just at our reserved time 1.5hrs ago. We waited in a long line to be told there weren't…read moreany clean cars and it would be 20 minutes. Still waiting. They don't seem to care. No apology.

Enterprise Rent-A-Car

3.2

(47 reviews)

Time saver! I signed up to be an enterprise member online. Then I rented online…read more I received a text message in advance that my car was ready. All I had to do to check in was click the link in the text which allowed me to avoid the line at the rental center. I went straight to the garage. I was greeted by a young man who gave me a couple options for my rental. I chose the Hyundai Kona. It was a great little car was awesome gas mileage. It was in good shape and pretty clean and fairly new. I received a text reminder about my car coming due in a day. I returned my car early and no one was there. But there was signage that said I to drop the key (with rental paperwork denoting mileage- paperwork I did not have?!?) so I hope it's all good. The rental center is right across from the airport. An easy walk. Very convenient. Update: received my itemized bill via email at 4:15am! This was not long after I dropped it off. Those guys are here early! The bill is as expected. Thanks!

Quit ripping off your customers!! Double charged and no refund will be given. Since I need to add…read moremore characters to my review... ZERO FREAKING STARS!!

See all

Alamo Rent A Car

3.5

We booked our car via Priceline 10 minutes before pick up. We were in and out picking up our…read morevehicle. Great experience!

Staff was above average. They were certainly tired and not very engaged. We were able to secure our…read morecar fairly quickly. We had some options and landed on a vehicle with just 75 miles on it. So new they had yet to remove quite a bit of the protective film. Oddly enough the exterior was pretty filthy. Like it was fresh off the truck and didn't get a bath. All in all a decent rental car experience.

See all

Budget

1.2

(13 reviews)

Rented through Costco so I got a better deal than what I could've got dealing directly with Budget…read more Not very happy with the car option, the fact there was no attendant at Budget check in, or no check out before departing the airport. I had wanted to go over car condition or questions. The vehicle rented was alright, but certainly wouldn't have been my first choice and certainly not a car I would opt to purchase since it was uncomfortable and seemed to be in need of some minor maintenance. Upon return I had Samir as the attendant for check in. Pleasant enough but certainly not a very agreeable young man. I can't recall what I had said but he gave me a response that was opposite of what I expressed. I realize the customer is NOT always right, but my personal experience of renting IS mine and I did not appreciate him implying I was wrong. I remained polite, finished unloading and proceeded to the airport.

Fraudulent Budget CC Charge…read more Landlord used my CC to reserve a car. The reservations were canceled by their reservation desk, but we were assured by 2 counter reps on several days prior to the rental date that they would honor the $1606.03 charged to my credit card. When we arrived to pick up the car, the male counter rep and city manager were clueless and couldn't find the information we had been told earlier was in their system. The person who had promised to be there at the time was a no show until much later. I was quite angry at their incompetence and the lack of communications between the counter and their reservation desk, so I berated both of the earlier mentioned two individuals. Even worse, after the employee who showed up late explained the situation to the manager--she still refused to honor our confirmed rental, or, refund my $1,606.03. Anyway, I then explained that fraud and theft by deception were not only major felonies, but highly unethical. Not surprising, they acted like my accusations were nothing new.

Chevy Trax. Nice little suv

Full gas tank.

See all

Gotta provide some details if no attendant is present.

Southwest Airlines

3.3

(7 reviews)

Grand Rapids has one of the best Southwest experiences I've encountered. Like many airports they…read moredominate the terminal. The gates had reasonably spacious seating. The agents at the desk were friendly and helpful. The process to board was seem less. The boarding passes were scanned in a rapid fire process. So much so the jetway backed and she had to slow her roll. We were greeted as we boarded the plane with early morning pleasantries and smiles. Our leg was a short segment from Grand Rapids to Chicago midway. As a result no inflight service was done.

Amazing flight experience. Very spacious seating and take off on time. Very polite staff and clean…read morewaiting area. I HIGHLY recommend southwest. Prices are also very transparent.

See all

Snacks!

Allegiant Air

2.1

(44 reviews)

0.2 mi

*I needed assistance and decided to call this business at + 1 888/329/0403 The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 1 8337089019. The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

See all

Steamboat Park Campground

4.4

(17 reviews)

14.2 mi

Perfect. Cleanest bathrooms in any campground I've been to, so clean I decided to use them. Almost…read morewanted to take my shower sandals off as I felt they were making it more dirty. steamboat ride was fun with the kids, drinks and a band. 15 min drive to downtown Grand Rapids. Incredible riverfront views if you can get one do it. Very friendly staff/ownership. Work on the road and Cell service was good to great from both T-Mobile and AT&T though AT&T got spotty during the middle of the day. Playground and pool kept the kids entertained all day

NOT FAMILY FRIENDLY…read more Bad atmosphere for children: The management allegedly uses foul language up to and including the "Fbomb" liberally toward young children. Please keep in mind this campsite is on a major river that is very dangerous to anyone, especially children. In the past, they have also had drug overdoses resulting in death.

Shower house

See all

Our site

Wabasis Lake Park Campground

4.7

18.6 mi

We really enjoy visiting Wabasis! The beach is clean and usually not crowded. (Also it's free!)…read moreThey have several nice play areas (at least 4) for the children and rent pavilions for parties. There's a fantastic "Lodge" type building with a full kitchen and bathrooms up at the top of the hill that can be rented for weddings or large family reunions. They offer volleyball areas, kayak rentals and camping spots. You can get spots where you can park with water and electricity, or you can get more primitive spots where you need to hike in. Most spots have a cement fire pit. It's very family friendly with a nice little store for camping supplies, shirts or frozen treats. There's a nice, clean bath house and Port-a-John's for people who don't mind using those. For people who don't like campers or tents, Wabasis offers cabins and a cottage. The cottage has four bedrooms, a well stocked eat-in kitchen, living room, TV, rowboat and a bath. Two of the bedrooms have queen beds, one bedroom has two twin beds and one bedroom has a single twin bed. Someone could also sleep on the couch, and we have even had kids sleep on the love seat. The cabins offer two bedrooms, with a small kitchenette/couch but NO bathrooms. The cabins are clean and spacious for a family of four. One bedroom has a queen bed and the other offers two sets of bunk beds. There is a couch in the cabins for an extra person. Both the cabins and the cottage are pet-friendly. We enjoy camping and have camped at Wabasis with tents, and our camper. In the fall we usually rent the cottage or a cabin, depending on what's available and have all the kids and grandkids come for a long weekend. There are trails to hike, fishing, and boating.

It's a nice area to bring your family, not really a party site if you are looking for that. They…read morehave kayak rentals, rowboar rentals and a nice beach with a decent size playground and nice hiking trails, The porta potty were really gross but other than that had a great time

I love Wabasis park.

See all

Dutch Treat Camping & Recreation

4.3

26.1 mi

Excellent campground with large campsites sites and incredibly clean restrooms…read more This is a quiet campground that is perfect for a relaxing weekend getaway or even a longer stay. Most of the campsites are shaded with mature trees. The sites are easy to pull through if, like me, you aren't great at backing a large RV. Each site has a fire ring and picnic table. The grounds are very well maintained.

Nice campgrounds, well maintained and spacious sites. Fire wood may be purchased at office for…read more$7.00 per bundle