I got a Nissan frontier that was clean and drove well. We got to take it on the beach because it…read morewas 4x4. Staff is unbelievably nice and considerate. The guy that was working the Emerald Isle was great and got me a 4x4 truck so I can go fishing. 10/10 would recommend

After renting from National since 2018 without a single problem, this location completely dropped…read morethe ball. The return process was handled poorly, and the manager, Victoria, was dishonest and more concerned with preventing a bad review than fixing the issue. Save yourself the headache--there are better rental options elsewhere.

This place got me in and out in five minutes. No problems like In The review. I travel all the…read moretime. They were my best rental experience. No line and pleasant. Julius offered insurance but didn't push when I said I was using my own. They are trying hard to overcome reviews.

Bargain car rental. If price is your number one goal then this place cant be beat! But buyer beware…read moreand ready for the upsell! Also note the unlimited mileage shown online at the airline/hotel/rental car sites is not completely accurate if you are doing a local rental. Read the fine print it's only unlimited if you flew to the airport near the rental location. 150 miles per day for local rental and you cannot leave the state. Ive used them several times and the cars have been reliable but take the time to document damage and check engine warning lights / air pressure. Had to exchange one car because tire was low and leaking. I've never had an unreliable car from them, but you definitely won't get any type of new car experience!

"I picked up a rental car on Sunday 9/14/25 for an emergency situation ( sister had a stroke passed…read moreon Tuesday 9/16). Upon pickup car smelled very very strongly of weed, told lady she made a note in file she said and we left windows down, as no other cars available. We get almost 2 hr away and child in back seat put cup holder down only to find blunts and rolled blunts that contained weed.. Immediately called spoke to Brian of issue, disposed of items.thought car would air out. Left hospital around 11 pm, come Monday car still smelled really strong and I popped truck as we had placed everything in backseat when we left. Under the thing that covers the spare tire was a yellow DG bag that contained a good bit of weed. I immediately called Brian again and informed him. As it was a rental car there was nothing law enforcement could do.. I paid for a car that had illegal drugs in it and when returned Frankie just brushed it off, I asked do the cars not get cleaned or checked his response was if they have time. If I was pulled over I could have been arrested and when asked how the problem would be fixed a 15% was offered on next rental, Why would I rent again when the manager could not speak with respect or handle the issue. I would like to someone to follow up and see what we can come up with as it's unacceptable knowing I had my babies around that" Have sent multiple emails,calls, no one every reaches back out to try and handle the situation

This was the worst rental experience I've ever had. We picked up the car near evening. After…read moredriving all the way to our resort, we open the doors to get our luggage and see a roach run into the seams of the car lining. Then we notice the line of ants marching across the dashboard and window (they were black, I suppose to match the interior). We tried repeatedly to call customer service for this company, but could never get through. Being an 1 1/2 hours away from the pickup location we couldn't just drive back. Later it got much worse, the car was infested with roaches. They would run across the seats and the windshield as I was driving!!! When we returned the car, we treated the staff respectfully, but explained the issues. The staff couldn't care less. One laughed and said, "I'm quitting this job in 2 weeks." I asked for the manager, but we were told they weren't there. We could not have their number, they would contact us. We were also told if we tried to call customer service we would just be transferred to customer service outside the country. Just wow! We still have not been contacted by management. I have video of the roaches running in the car to prove it to them. I would not have posted this review if we had received some kind of assistance or concern.

Out of vehicles and closed on Saturday. I'm sure airport and a few are open, but all state no…read morevehicles until Monday.

Manager Andrea Cash gives very poor customer service to a frequent renter over a $14 discrepancy on…read morean Enterprise contract vs what they wanted to charge when returning the car. Instead of making it no big deal, as in "I'm sorry, we made a mistake " ... she starts arguing, says it was airport tax, etc. I had the contract!!!! Thanks for the bad feels, lady. Next time, focus on your customer, not where to put the blame on your colleagues at Enterprise. If there's a mistake, follow up on who to blame on your own time.

Rotten!! No customer service. Insisted I produce proof of insurance - I don't bring my…read moreinsurance card when I travel. I had to call my insurance company to get my policy number. Who does that!? The. They insisted on a $500 deposit against damage. I did not trust them w my credit card. No way. So instead I had the "option" of paying $39 non refundable. I figured the $39 was less painful becuz at this point I expected to be charged for something when I returned the car. Rude too! Do not recommend.

It was the best experience, ever ! Once in JAX apt, the…read moreshuttle for wally park was just there, in front of the baggage claim. The rent a car is only 7 minutes away, which is super worth it considering that any rentals inside the airport is much more expensive. I have been welcomed by the sweetest girl, CHAILA, who made it easy for me, especially beacause I was traveling alone. She gave me a great SUV which smelled beautifully and it was a joy for the heart. The return of the car was absolutely the easiest one. Chaila was up & going and the shuttle back to airport right there! Couldnt be more grateful for this incredibly 10+ experience. THANK YOU.

You're in good hands! These guys are the best of the best! From beginning to end, we felt so taken…read morecare of. A special shout out to DARWIN, STEPHEN and GARRETT at the airport location. Absolutely stellar customer care! 10 stars +

Enterprise Rent-A-Car - Corporate Needs to See This I am…read morebeyond disappointed with how Enterprise handled an elderly customer today. This needs the attention of Enterprise Corporate immediately. My 68-year-old friend is moving from Florida to Pennsylvania. He has a valid Florida driver's license and a confirmed return flight to Jacksonville for a doctor's appointment tomorrow. Before booking, we called Enterprise directly to confirm their debit card policy. We were clearly told that as long as he had a valid driver's license OR a return ticket, he could rent using a debit card. He shows up at the counter prepared -- and the counter agent, Whitney, tells him no. She says because he now has a "local driver's license," he must have a credit card. That is NOT what we were told over the phone. Not even close. He DOES have a credit card -- the chip isn't working. We politely asked if she could swipe it. She said no. We asked if she could manually enter it. She said no. No attempt to help. No attempt to problem-solve. No compassion. Just policy, policy, policy. When I tried to explain what we were told by Enterprise on the phone, Whitney cut me off and said, "Can I talk now?" The tone was rude and dismissive. I said I wasn't finished speaking. She then said, "I don't know what the lady told you but that's our policy," and abruptly said goodbye. When I told her she didn't have to be rude, she said "Sorry, goodbye," and handed him back the phone. That was it. Now a 68-year-old man doesn't have transportation to get from Jacksonville to Saint Augustine for a doctor's appointment tomorrow. Enterprise advertises customer service. Enterprise advertises flexibility. Enterprise advertises caring about people. That was not the experience today. If your debit card policy depends on what mood the counter agent is in, that's a serious problem. If your corporate policy is different from what your phone representatives are telling customers, that's an even bigger problem. This isn't about a rental car. It's about basic customer service and respect -- especially toward elderly customers who are simply trying to make a medical appointment. Enterprise Corporate, you need to review: * Your debit card policy * Your training on handling elderly customers * And the professionalism of your staff, specifically Whitney This experience was frustrating, unnecessary, and unacceptable. Do better. Left my friend stranded 2/26/26

When traveling for work, I opted to get a rental vehicle to avoid costly uber rides. I had hoped…read morefor a Chevy Trax as looking to possibly purchase one, but received a like vehicle. Genuinely, I was impressed with this Mazda and was happy with my rental for just shy of two weeks. Airport signage is pretty clear, so it was easy to also return the vehicle. Even pick up is easy as it is located near the baggage claim. Overall, I enjoyed the experience and would rent a vehicle here again.

I have rented from HERTZ before, but this has got to be the funniest experience I've ever had…read morereceiving a Carr the very fun upbeat. Practical staff told me they were running out of cars, but we're so great about accommodating me as I was accidentally given a full minivan while I am a solo driver I did not need all that space and they were great to shift that reservation for that adaptive alone. I will rent from HERTZ at the Jacksonville airport again and again thank you for making my check out easy effortless and actually quite funny. I love what you do. You're great at it. Thank you.

Heads up - this location is NOT open anymore! We landed in Jacksonville only to find out they had…read moreclosed a week prior to our reservation, didn't even notify us or any other customers of this and didn't refund us. We had to book another rental last minute at the Hertz stand instead. I would stay away from this company.

I had a week long rental. My mother passed away during the trip so i had to extend. I called Fox…read moremainline and asked for a quote. They gave me a quote and told me I could get the $300 extension fee waved if I called back AFTER i returned the car. I was going to return the car and get another deal I found with another company but since they promised to wave the fee I stuck with FOX. Two days after I call to get my credit I was promised and they said no, we can only give you $150 off... even though they see the note in the system saying they will refund $300. SCAM

We had a great experience with this Alamo Rent A Car at Jacksonville International Airport. When we…read morearrived at the Alamo counter inside the airport on an ordinary Thursday around 2:45pm, there was no line. Crystal checked us in. She was fantastic. Very friendly and helpful. The staff inside the parking deck was polite too. They kept things short and sweet so we could get on our way. Dropping the rental off at the airport was also quick. Par for the course in my experience at various airports and rental car companies/brands (e.g. Alamo, National) in recent years. We booked our rental through Costco Travel. Pick-up on Thursday 2:30pm and drop-off on Sunday 3:30pm. The 3-day "intermediate" car reservation ended up costing $164.63 after taxes and fees. This worked out to $54.88 per day. Not bad. Our final invoice included a 7% discount because we booked through Costco. For Alamo refueling options, at the time of our check-in, the prepay rate was $3.14 per gallon. If Alamo refilled, it was $5.00 per gallon. I filled up at the Marathon on Airport Rd, close to the airport on the way back, for $3.59 per gallon. In hindsight, in this instance, I could've saved a little bit of money if we chose the prepay option. $0.45 per gallon in savings * 3.602 gallons = a whopping $1.62 in savings. If you're headed back to the airport and chose to self-fill, there are several gas stations just off I-95 exit 363B. They include the aforementioned Marathon (https://www.yelp.com/biz/marathon-jacksonville-3) as well as BP, Exxon, and Amoco. It's hard to miss them, shortly after getting off the interstate. We had a 2023 Nissan Kicks. I never even heard of the Kicks model until we physically walked up to and inspected the car. It was a fun little SUV that suited our purposes -- mainly doing small trips in Ponte Vedra Beach. I ended up driving 106 miles, so 106 miles/3.602 gallons = 29.43 miles per gallon. I think that's pretty good for as much short-distance "city" driving as I did. The car was clean and comfy, provided a smooth and safe ride, and had great Bluetooth audio quality. I had my phone connected and playing music automatically every time I turned on the car (keyless ignition). We had recently experienced renting a car through Alamo at Oakland International Airport, also booked via Costco Travel, two months prior. Overall, we had a better experience with Alamo in Jacksonville than we did with Alamo in Oakland. I'm just comparing them here since the two bookings were both with Alamo and not too far apart datewise.

Rented through Costco and it was fast and easy at the rental counter with no annoying up-sells and…read morevery friendly service. They didn't have any mid-size cars so they gave me a "free upgrade" to a larger car. That worked for me but my wife wouldn't have been thrilled with a larger car if she had made the trip. Price was fair and service was fast and friendly. I'll rent here again.

I PREPAID my reservation to make sure i got the right car. My plane was 4 hours late arriving into…read moreJAX due to weather. I was forced to pay $150 extra to pick up my car later than I expected (4PM). Then they didn't even have my car! I had called hours before to inform them I would be picking up at 4PM but they gave away the car I had already paid for. I was given a vehicle that did not meet my needs. DO NOT USE THIS COMPANY, which is owned by Hertz.

Piece of junk company, we rented from dollar 3 different locations over the course of 4 weeks in…read moreone month. Jacksonville, Florida operates like a piece of crap company. We had a reservation but when we got there they had no cars. After waiting an hour they said they finally found a vehicle. THE vehicle is a piece of Crap, 3 year old vehicle