I'm loyal to National for 2 reasons. 1) I'm very picky and like to select my own rental. This…read moreusually means standing around until the executive area rotates cars and I can find one I like. 2) the customer service is usually pretty good across the country. Some locations stand out and Jacksonville was never one of them. Until this last visit. Steve went out of his way to help me and made sure I was in a car I'd be comfortable in. He was attentive and really made sure I was happy with my vehicle. This is my home airport and I'm here often, this was my 1st standout experience in Jax. Mel was awesome when I checked out too!

I got a Nissan frontier that was clean and drove well. We got to take it on the beach because it…read morewas 4x4. Staff is unbelievably nice and considerate. The guy that was working the Emerald Isle was great and got me a 4x4 truck so I can go fishing. 10/10 would recommend

This place got me in and out in five minutes. No problems like In The review. I travel all the…read moretime. They were my best rental experience. No line and pleasant. Julius offered insurance but didn't push when I said I was using my own. They are trying hard to overcome reviews.

Do not recommend. Purchase insurance at booking and forced to purchase again or could not leave…read morewith the vehicle. No ride back to the airport. They are not located at the airport. Extra fees, etc

"I picked up a rental car on Sunday 9/14/25 for an emergency situation ( sister had a stroke passed…read moreon Tuesday 9/16). Upon pickup car smelled very very strongly of weed, told lady she made a note in file she said and we left windows down, as no other cars available. We get almost 2 hr away and child in back seat put cup holder down only to find blunts and rolled blunts that contained weed.. Immediately called spoke to Brian of issue, disposed of items.thought car would air out. Left hospital around 11 pm, come Monday car still smelled really strong and I popped truck as we had placed everything in backseat when we left. Under the thing that covers the spare tire was a yellow DG bag that contained a good bit of weed. I immediately called Brian again and informed him. As it was a rental car there was nothing law enforcement could do.. I paid for a car that had illegal drugs in it and when returned Frankie just brushed it off, I asked do the cars not get cleaned or checked his response was if they have time. If I was pulled over I could have been arrested and when asked how the problem would be fixed a 15% was offered on next rental, Why would I rent again when the manager could not speak with respect or handle the issue. I would like to someone to follow up and see what we can come up with as it's unacceptable knowing I had my babies around that" Have sent multiple emails,calls, no one every reaches back out to try and handle the situation

This was the worst rental experience I've ever had. We picked up the car near evening. After…read moredriving all the way to our resort, we open the doors to get our luggage and see a roach run into the seams of the car lining. Then we notice the line of ants marching across the dashboard and window (they were black, I suppose to match the interior). We tried repeatedly to call customer service for this company, but could never get through. Being an 1 1/2 hours away from the pickup location we couldn't just drive back. Later it got much worse, the car was infested with roaches. They would run across the seats and the windshield as I was driving!!! When we returned the car, we treated the staff respectfully, but explained the issues. The staff couldn't care less. One laughed and said, "I'm quitting this job in 2 weeks." I asked for the manager, but we were told they weren't there. We could not have their number, they would contact us. We were also told if we tried to call customer service we would just be transferred to customer service outside the country. Just wow! We still have not been contacted by management. I have video of the roaches running in the car to prove it to them. I would not have posted this review if we had received some kind of assistance or concern.

Out of vehicles and closed on Saturday. I'm sure airport and a few are open, but all state no…read morevehicles until Monday.

Manager Andrea Cash gives very poor customer service to a frequent renter over a $14 discrepancy on…read morean Enterprise contract vs what they wanted to charge when returning the car. Instead of making it no big deal, as in "I'm sorry, we made a mistake " ... she starts arguing, says it was airport tax, etc. I had the contract!!!! Thanks for the bad feels, lady. Next time, focus on your customer, not where to put the blame on your colleagues at Enterprise. If there's a mistake, follow up on who to blame on your own time.

Rotten!! No customer service. Insisted I produce proof of insurance - I don't bring my…read moreinsurance card when I travel. I had to call my insurance company to get my policy number. Who does that!? The. They insisted on a $500 deposit against damage. I did not trust them w my credit card. No way. So instead I had the "option" of paying $39 non refundable. I figured the $39 was less painful becuz at this point I expected to be charged for something when I returned the car. Rude too! Do not recommend.

It was the best experience, ever ! Once in JAX apt, the…read moreshuttle for wally park was just there, in front of the baggage claim. The rent a car is only 7 minutes away, which is super worth it considering that any rentals inside the airport is much more expensive. I have been welcomed by the sweetest girl, CHAILA, who made it easy for me, especially beacause I was traveling alone. She gave me a great SUV which smelled beautifully and it was a joy for the heart. The return of the car was absolutely the easiest one. Chaila was up & going and the shuttle back to airport right there! Couldnt be more grateful for this incredibly 10+ experience. THANK YOU.

You're in good hands! These guys are the best of the best! From beginning to end, we felt so taken…read morecare of. A special shout out to DARWIN, STEPHEN and GARRETT at the airport location. Absolutely stellar customer care! 10 stars +

Horrible service. Rented me a car, didn't have one. Told me to go to a partner place and pay a…read morehigher fee. Customer service was unwilling to prove match their screw up. After that, they had no car. After that, they told me just to sit in the office a hope one comes back but we close at 6 and can't promise anything. Terrible customer service.

I hate to complain about a compliment, and I probably wouldn't even mention it if the rest of this…read moreexperience had been good -- but unfortunately, it was terrible. At the Hertz counter, the gentleman helping us started our interaction with, "You're beautiful." I found that inappropriate and unprofessional. He had a strong accent -- I believe he may have been from Sweden -- and I was having a hard time understanding him, which certainly wasn't his fault. The real problem was that his coworkers were SO loud that I could barely hear him. I kept apologizing and asking him to repeat himself over and over. He finally, and very politely, asked his coworkers to lower their voices. One of the women aggressively turned around and told him/us to "CALM DOWN!" Girl... **you** need to calm down. At that point, I was just ready to get out of there. During the rental process, I was told -- or at least I *think* I was told -- that it would be cheaper to use Hertz's prepaid gas option. Something was also said about toll roads, and I was handed an insurance pamphlet, so I chose what I thought was the least expensive insurance option. Whether declining insurance altogether was an option, I honestly couldn't tell you. By that point, between the noise, difficulty hearing and understanding what was being explained, and the overall chaos at the counter, I basically just said yes to everything so I could get the hell out of there. And I definitely paid for it. I drove a total of **99 miles** and was charged **$87.48 for prepaid fuel**. I'm from California -- I'm very familiar with painfully high gas prices -- but almost $90 in fuel to drive 99 miles is ridiculous, especially after being told that using Hertz's gas option would be cheaper. I was also charged **$44.97 for tolls -- and we did not go through a single toll.** Not one. So I'm not sure what exactly I paid $44.97 for there either. On top of that, my bill included: * $134.99 for LDW * $29.97 for Premium Roadside Service * $87.48 for prepaid fuel * $44.97 for toll charges -- despite using no tolls * Additional fees and taxes **Total: $363.29** For a three-day rental in which I drove **99 miles and used zero toll roads.** The Jeep Wrangler itself was awesome, though, and now I want to buy another Wrangler, so thanks for that added expense too. Kidding aside, the vehicle was great. The customer service and the way the additional charges were presented and explained were not. I should have slowed down and questioned every charge before agreeing to it, but customers also shouldn't have to fight through a loud, uncomfortable, chaotic counter experience just to understand what they are purchasing. I left feeling like I had said yes to a bunch of things I didn't fully understand simply because I wanted to get out of there -- and that is not how a rental-car experience should feel. www.Hertz.com

When traveling for work, I opted to get a rental vehicle to avoid costly uber rides. I had hoped…read morefor a Chevy Trax as looking to possibly purchase one, but received a like vehicle. Genuinely, I was impressed with this Mazda and was happy with my rental for just shy of two weeks. Airport signage is pretty clear, so it was easy to also return the vehicle. Even pick up is easy as it is located near the baggage claim. Overall, I enjoyed the experience and would rent a vehicle here again.

Heads up - this location is NOT open anymore! We landed in Jacksonville only to find out they had…read moreclosed a week prior to our reservation, didn't even notify us or any other customers of this and didn't refund us. We had to book another rental last minute at the Hertz stand instead. I would stay away from this company.

I had a week long rental. My mother passed away during the trip so i had to extend. I called Fox…read moremainline and asked for a quote. They gave me a quote and told me I could get the $300 extension fee waved if I called back AFTER i returned the car. I was going to return the car and get another deal I found with another company but since they promised to wave the fee I stuck with FOX. Two days after I call to get my credit I was promised and they said no, we can only give you $150 off... even though they see the note in the system saying they will refund $300. SCAM

I used this location specifically to drop off a rental car from another city. The airport signage…read moreclearly directs you to the rental return area, but note that once you enter the garage, the Alamo drop-off zone is located immediately on your left. A quick tip for others: do not rely on garage staff for directions if you are unsure, as an employee misdirected me to the end of the facility, forcing me to loop back around. Once I reached the correct Alamo return lane, the inspection process was seamless and incredibly fast--I was in and out in less than five minutes.

Absolutely the worst rental car experience I've ever had in my life!!! The car I received was…read moreinfested with a colony of ants and cockroaches. We killed at least 5 roaches in this car. And as you can see from the video, there is a steady line of ants moving their eggs in the back seat. Alamo has been anything but helpful. After returning the car to the airport I was told to wait for a follow-up call from the branch manager. That didn't happen until after I called them back 48 hours later to follow up with my complaint. Stephen, the Assistant Manager, confirmed that a full refund would be issued and mailed to me within 2 weeks. It's now a month later and there is still no refund. When I called customer service back today, I was advised there is nothing noted on the account and no refund was submitted, processed, or issued. Complete garbage service. Avoid the Jax International Airport Alamo at all costs.

I PREPAID my reservation to make sure i got the right car. My plane was 4 hours late arriving into…read moreJAX due to weather. I was forced to pay $150 extra to pick up my car later than I expected (4PM). Then they didn't even have my car! I had called hours before to inform them I would be picking up at 4PM but they gave away the car I had already paid for. I was given a vehicle that did not meet my needs. DO NOT USE THIS COMPANY, which is owned by Hertz.

Piece of junk company, we rented from dollar 3 different locations over the course of 4 weeks in…read moreone month. Jacksonville, Florida operates like a piece of crap company. We had a reservation but when we got there they had no cars. After waiting an hour they said they finally found a vehicle. THE vehicle is a piece of Crap, 3 year old vehicle