Rotten!! No customer service. Insisted I produce proof of insurance - I don't bring my insurance card when I travel. I had to call my insurance company to get my policy number. Who does that!? The. They insisted on a $500 deposit against damage. I did not trust them w my credit card. No way. So instead I had the "option" of paying $39 non refundable. I figured the $39 was less painful becuz at this point I expected to be charged for something when I returned the car. Rude too! Do not recommend. read more

It was the best experience, ever ! Once in JAX apt, the shuttle for wally park was just there, in front of the baggage claim. The rent a car is only 7 minutes away, which is super worth it considering that any rentals inside the airport is much more expensive. I have been welcomed by the sweetest girl, CHAILA, who made it easy for me, especially beacause I was traveling alone. She gave me a great SUV which smelled beautifully and it was a joy for the heart. The return of the car was absolutely the easiest one. Chaila was up & going and the shuttle back to airport right there! Couldnt be more grateful for this incredibly 10+ experience. THANK YOU. read more

we just rented from them in Las Vegas . its clear we had no choice but to keep thos reservation as it seemed a lot of rental companies were out of cars . predatory practices and forced add ons bologna about fire coverages and scare tactics to scare you into taking coverages we plan on filing a complaint with the CFPB ( Consumer Fraud and Protection ) and with our credit card company. absolutely a horrible company and they should be investigated. I plan to flood the the CFPB with complaints and calls on the hope this company gets severely fined read more

Advantage Rent A Car - How to file a claim with the CFPB against advantage rent a car - Car Rental Near Me - Jacksonville, Florida

It stinks to have to leave a 1 star review, especially when the representative (can't recall her name now) was outstanding and made our necessary, initial trip to the Mayo Clinic much better. I left HER a great review and we planned on renting there each time we came down! However, now the company wants to charge us nearly $1k to replace a windshield, when we returned it without any issue. A representative assisted us, when we arrived to return it, and we were the only customers there at that time. (She also provided great, friendly service btw). I'm positive she, and us, would've noticed a cracked windshield, because it was still daytime, and a cracked windshield could not have been missed in an inspection. The temperatures dropped to freezing in Jacksonville, and when it warmed back up, the windshield cracked. This is so common where I live but I'm sure not so in Jacksonville. I'm sure a proper, customer-service focused business would see this as an extremely negative customer experience. It's a real shady way of "doing business". I wonder how often this company steals from their customers? So, I'd say watch yourself if you rent a car from this company.. not sure how you can protect yourself AFTER you return it. You'll need to budget some of your valuable time in to video the vehicle inside and out and then spend more valuable time begging the company to do the right thing. read more

As we were about to board, we received a text saying they were possibly out of cars. Called upon arrival and told to go to rental place. Got on shuttle and then the driver got a call saying they had no cars. Now we are forced to use a different and more expensive rental place. read more

SCAM... the worst experience the additional fees just keep going, local renters beware $750 deposit fee that's with major CC $30 unlimited miles fee forces you to get liability coverage at counter not offered on site in advance much better deals w/ Enterprise Budget or Avis . unable to extend rental online, tried to add one day it was 4x's original rate... Shameful got me once NEVER Again read more

Save your sanity and go elsewhere for a rental car. The desk representative Mustafa, been on the job 2 weeks, and he was left alone to do the rentals. He was professional, polite and unflappable. He offered the three customers before me consistently good service despite the pressure he was under. Three out of four of us left with dirty cars on the exterior and interior. I'm not hard to please and when asked if I wanted the car to be cleaned I said as long as no one has puked in it I'm fine. Once again the cleaning would be performed by the only one on premise which was Mustafa...how he held it together I don't know but he did it with a smile and professionally. read more

We reserved a car for 3 weeks, got confirmation by email and spoke to an agent the day of our pick up at JAX. While in the air with phone on airplane mode, Advantage texted to say they canceled our reservation because they "had no cars". Tried calling for 2 days and after being on hold for 10 minutes, recording said to call back during business hours. This was early afternoon. Put us in a real bind and had to find alternate, more expensive arrangements. Booked them through Expedia. read more

Be warned and DO NOT RENT your car here!! Read the many comments before you rent. Our price doubled after they added a Sunpass fee even after explaining that we were Florida residents and owned a Sunpass already. They also charged a $750 deposit which is outrageous! They made us wait for a car 3 hours because we were late 30 minutes and wanted to charge more to upgrade to another car because they had rented the car we reserved. They advertise unlimited mileage yet they say we can't go over 250 miles per day. Save your money and go with a reputable company that offers great customer service and is transparent about their prices! read more

Usually I'm not bothered by much, wasn't bothered about the long waiting time, the sweltering heat in the office due to a broken A/C. The customer service given was also not lacking. I was greatly bothered by what the website claimed and their reality at this location. The rental was not unlimited miles rather 150 miles daily. My website reservation showed unlimited miles. Since I am local and live in Jacksonville a $750 deposit was required and I was told I couldn't drive out of the city. if I put it on my debit card it would have been a extra $500. If you have your own insurance, have an app you can access, for a printed insurance policy isn't good enough. read more

The Jacksonville, FL location, while busy, did a great job with our car rental needs. They have great prices & vehicles. The girls in the office work really hard to take care of customers in a timely manner, and are very polite and courteous. When we had a billing problem arise, Dawn the office manager had it straightened out in less than 24 hours. She went out of her way to fix the issue and made sure we were 100% satisfied. When in the Jacksonville area again, I would definitely rent from Advantage!!! read more

Rental cars from Jacksonville international airport. Barbara was fantastic, the entire experience was better than anticipated. In fact, excellent customer service! read more

Don't rent a car from these morons. Highly deceptive practices. They offer low price and cancel on you at the last minute without an option. Stay away. read more

I just want to say that the service was perfect. I have no complaints they will forever have my service the person that got me all straightened out was respectful and polite 10 stars to Chaila read more

Worse customer service, and didnt advise that i needed a credit card to rent from here... Even though the website i went through it stated no credit card needed. read more

If I could give no stars I would! The manager was very rude. Im a travel nurse with an out of state drivers license he tried to tell me that my drivers license wasnt valid when I left and went to avis and was able to rent right away! I had a makor credit card and the deposit! I felt very discrimnated against! Ive personally worked for car rental companies before I worked for enterprise and we would never treat our customers the way I was treated. I understand things happens with rentals! Ive seen it all working in this business but I had a valid license major credit card and the deposit there was noo reason that I should have not been able to leave with out a vehicle. The lady at the desk was very nice. But the man was a monster! read more

Dawnn was very, very helpful in helping me obtain a rental. She definitely went above and beyond expectations for me. I thank her so much for helping me in the ability to help others. However, maybe in any or all car rental places; make sure you fully understand the Toll charges and how they operate for your rental. I got the weekly charge service, but when it came down to needing an itemized bill for my Toll charges....I'm not provided one. I've been given the absolute run-around and I'm totally frustrated I will most likely have to take the punch for these over $200 charges my company won't pay for due to lack of itemization. Like its simple to obtain, but makes me wonder if that in itself is a huge scam. It's been paid for, but I would love to be reimbursed. This is definitely the sourest taste about this car rental company. And....every time I call any of the phone #'s I always seem to get the SAME REP Cornado! Like is he Customer Service? He's as helpful as he can be, but for real?!?!? read more

I must say I was not happy with my experience. They have a shuttle that takes you from the airport to the rental car place. (No problem here) When we arrived, there was a line with about four people, and there was only one gentleman working the front desk, but other people in the back of the office talking and laughing. We were in line over 45 minutes just waiting. I had reserved an economy car. And it was in bad shape. I had a choice between a Nissan versa and an Hyundai accent. I went with the versa because the front bumper of the accent was hanging off. The Versa had dents and scratches all over, a no smoking sign in the car, but cigarette burn holes in the front seats, the Nissan emblem on the front was missing, and unfortunately I didn't realize it until the next day, but the front tires were bad! Bald! And it rained everyday I had the car, So I drove super careful and slow with returning it, because I had my five-year-old niece with me in the backseat. read more

Advantage Rent A Car - Car Rental Near Me - Jacksonville, Florida

I'd say beware of roaches and ants in your SUV if you get one. I'm waiting on a resolution from management so I'll update this review within 10 days... that's how long the company has to respond. I guess there's really no need to update the rating of this review because it's already terrible. I didn't have any problem with the employees at the counter, they are doing there job. It's whoever oversees and does the maintenance and cleaning of the cars in the back. The lady before me was so upset on how filthy her car was. After reading the other reviews... it looks like it's a regular problem here. I made this reservation with Kayak not thinking about looking at the reviews. Lesson learned. read more

This is my second time renting from here. I only do it because of my agency that I work for. This is my second car that had a problem. They did exchange it with no issues but I just wonder why the first vehicles they give me always have problems... read more

Advantage Rent A Car - Dented rim - Car Rental Near Me - Jacksonville, Florida

What a disappointment! This is the second time we rent a car from this company. The first time was a bad experience but because the prices were fairly good we decided to give it a second try. HUGE MISTAKE! !! Got there and the only car available was smaller than we actually paid for, the manager was not there so they couldn't do nothing about it. This was not the worse part. The bumper was loose! !!! We pointed out and all the person helping us said was if it falls of gives us a call. ...... Putting the life of your costumers in risk is not the best choice advantage! read more

Advantage Rent A Car - And yes this is tape. ..... - Car Rental Near Me - Jacksonville, Florida

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The fact that this place is still in business undermines my faith in capitalism. You would think that such a disgusting physical environment would be enough to scare off any potential customers. Or the fact that picking up a car takes an hour and a half. Or the fact that after the poor pathetic people in front of you seem to have finished their paperwork, the sole, sad employee staffing the place says "Excuse me, I need to go vacuum their car." Or the fact that once you get your car, you wish he had offered you the same. Oh, the smell. But alas, you decide you will tolerate the disgusting smell and dirty upholstery because you are tired of waiting in this purgatory, this hell in Earth. And then you decide to write a review on Yelp, and notice the profuse apologies from the inept zombies that run this scam of a business. And you realize that words mean nothing, free market capitalism is broken, and creative destruction is just a fairy tale that Econ undergrads tell each other. Just another day in Trump's America. read more

I reserved a economy rental on Dec 12017. I arrived at this location to pick up the vehicle on Dec 11. When I arrived, I was informed that my economy vehicle was no longer available. They informed me that mini vans was the only vehicle available. They attempted to upcharge me to a full size vehicle for 100 dollars more for the week bringing my total to approximately 300 dollars instead of the approximately 200 hundred I had reserved. They try to make it like they are giving you a deal, like consumers are stupid!! Other rental agencies give you the upgrade for free since it's not your fault that they don't have your reserved vehicle. So I decided to keep the mini van for my 3 hour drive to South Carolina! Of course this van consumes more gas which means I had to pay more. The shuttle driver coming was ok even though he didn't get my bag yet I tipped him anyway! The shuttle driver going was awesome!! But I didn't have any money to tip her (go figure) read more

I am not sure why the other reviewers are giving bad reviews, but the guys at advantage are as good as any rental car company (I am a long time hertz user and recently wanted to try others). The customer service was professional and accommodating. Jolene took care of all my needs and recommended all the right things. She went out of her way and showed me the entire available selection of cars. She was really amazing! One of the best customer service I have had. I rented for one day first, and then extended it for 2 more days. And on the 2nd day, Jacob took care of me and he was very professional and accommodating as well. They went out of their way to help me get the cars I needed. I am very happy with their service and value they provided. I would use them again and recommend them. read more

I never write reviews but...this was the worst car rental experience ever... worst customer service ever. three other people ahead of me all had major issues, bad service, cars returned for a range of issues, etc. The cars were all junk. I tried two before asking for a refund and a shuttle back to the airport where I was happy to pay more and get good service and a dependable car. Did I mention that they actually told me it would be 30 mins more than the hour I had already waited if I wanted the car cleaned. horrible. never again. read more

No problems. The service area was a bit slow. But our jetta was clean. All for $88 for 3 days including fees through priceline. Not bad! Be sure to reject all the upgrade options. read more

BAIT AND SWITCH. Reserved a Fiat online a day before arrival. Prior to doing so, called the JAX Airport desk to confirm they would have the Fiat. "Yes, we absolutely will have the Fiat for you. We have many." I provided my arrival time, and they confirmed once again they would absolutely have the Fiat. Upon arrival, no Fiats. "We don't have many at all, sorry, here's a Ford," they said upon my arrival. After reaching the desk (after waiting 30 minutes in line), it took another 60 minutes before receiving my car. It was raining that day, so the car I picked up was soaking. I asked if it could be dried so we could perform the scratch and dent review. The Advantage worker HANDED ME A TOWEL FOR ME TO DRY IT MYSELF. Good thing I did dry it. The bumper had a significant cut invisible while wet. Very affordable though. Use only if staying local and need the absolute lowest price. You will get what you pay for. I'd be wary to take it any significant distance outside the city. read more

Yes, it's located off-site and takes a minute to get to, so you have to plan accordingly... especially when all other rentals are in the airport. Yes the location is kinda dumpy, and chaotic. Those are the reasons for 4 instead of 5 stars. But, the service was fantastic, got a free upgrade for a car with only 2000 miles. The gentleman was great to work with, the return process was easy, and the shuttle was timely and helpful. All the reviews we read made us skeptical, but everything was perfect for us. You just need a little extra time and patience, but it was well worth it for the price. We could have gone elsewhere, but it would have been far more expensive- you get what you pay for. read more

If there was a negative star review It would get it! This was a horrible experience. We reserved the convertible car. When we got there they said the person who has it "extended" their reservation. I said I would wait for it but the customers phone kept going straight to voicemail. Hmmm I don't believe they even own the car. Anyways when trying to get a different car they would not even work with me on the price. I was now opting for a car i don't even want but wanted to keep the business with them. I left and took my chances finding a car elsewhere. Place was dirty and poorly run. The employee helping me was amazing, but there is nothing he could do. Manager could care less. read more

Absolutely the worst experience tenting a car ever. Completely disorganized,understaffed, cars are trash. Do yourself a favor go somewhere else anywhere else. read more

We were given a vehicle that apparently had a defective oil filter. Once parked at our host's home, it leaked all over their light concrete driveway. Spent first day waiting for replacement vehicle; spent second trying unsuccessfully to remove oil stains....two vacation days ruined. Should have realized when they gave us the original car and the remote did not work and they had no replacement battery or vehicle to offer us that we had made a mistake. Beware!!!! read more

Awful experience, would not rent my husband a car, and then tried to make him pay a cancellation fee. Will NEVER use them! Manager refused to even come address the issue, staff was unable to explain their reasons, and ignored where my husband pointed out they were wrong. He left with out the weekend rental we were getting to surprise our boys with. Very disappointed in this company. read more

I don't recommend using this rental car company if you are flying into Jacksonville. They are located off-site, no directions in the airport, no shuttle and no one answers the phone. That should change their name to Disadvantage. read more

Pretty much the worst car rental place I've ever seen. Got here and they don't have my car that I reserved ready. Employees are nice but the place is completely mismanaged. Maybe they are just too small to be doing this. I don't know what the issues are but I waited over 45 min for a car and the woman next to me waited 2 hours for hers. Seriously ridiculous read more

Wish I could give a negative star review!!!!! First and last time renting from this location!!! Worst service and car I have ever rented. I travel to Jacksonville monthly on business and will be renting my cars elsewhere. Upon arrival, there was a huge line and 1 person working at the counter. There was another gentlemen in the back not helping. The woman at the desk was rude, unhelpful and genuinely annoyed to deal with the customers. Once it was my turn I was handed the keys and told to go inspect the car and note any damages etc. No one came with me or even showed me where the car was located. This is a huge lot and it was not easy to find the car. I asked if they could show me where the car was and I was told to go outside and click the button until I found it. Once I found the car, the condition was the worst I have seen. It was filthy on the outside, the front license plate was hanging off the car. The tires were bald, and would not pass any state inspection. The car had so many dents and scratches it was difficult to even note them all. The interior had huge stains on both front seats. The air conditioning vents were broken inside and the vents could not be adjusted to point towards me. The car had obviously smoked in and there were ashes on the floor as well as the seat. I went back inside and told them the car was filthy and the tires were bald. I was told I would have to wait 1.5-2 hours for a "clean" vehicle. I was there on business and had to get to my meeting and didn't have the option to wait for another vehicle. I have rented many cars over the years and this was the worst service, and worst car I have ever had. Save yourself the trouble and pay the few extra bucks to rent from somewhere else. This place is the WORST!!!!!!!!!! read more

This location is in terrible condition and has employees playing on their phones with a customer at the front desk. Upon returning the vehicle the location wasn't open during their posted hours. A gentleman arrived 15 minutes late and didn't open the door or turn on the lights. Upon knocking on the door he opened and asked if I had a reservation or was dropping off. I told him I was returning a vehicle and he pointed to the drop box. I informed him I needed a printed receipt for my job and he asked if he could email it. I said I needed a printed receipt before leaving and he said he would have to email it as his computers were just booting up. He took the keys and closed the door. 4 days later there is no receipt emailed and now the helpdesk can't find my reservation. I will never use this company again. read more

Oh look! I used Hotwire and got this horrid place AGAIN. Rude, unprofessional, they yelled at me from across the lot to attempt to help me find my car (I had to use the clicker to search for it) failed to pick up my paperwork (I had the damn clipboard in my car the entire rental period) and they say that's MY fault for not knowing their archaic process. I could keep writing, they don't deserve it. Why is this place still in business? read more

Do NOT rent from this company and definitely NOT from the Jacksonville FL location. They will take your electronic signature and copy and paste it to authorize additional charges! They fraudulently used my electronic signature to authorize additional insurance coverage. I was charged $27/day which totaled more than the actual cost to rent the auto. The clerk, Maritz was misleading so she could get a commission check from our hard earned vacation money. Shame on them!!! read more

Would leave 0 if I could. Absolute horrendous experience. The woman working there is a rockstar but the actual company is awful. Waited over an hour and tried to cancel my reservation but they refused unless they charged me $50. Whatever you do, STAY AWAY. read more

So I arrived on Sept 7 and after waiting in line for 35 minutes I was told that the reservation I had with Hotwire.com that specifically stated I had unlimited miles they couldn't honor they stated that for unlimited miles to be added to my rental I would owe them over $150 more or $20 dollars a day without explanation why the couldn't hold the contract keep in mind this was with a 10yr old and with hurricane Irma approaching read more