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    Hertz Rent A Car

    2.1 (252 reviews)
    Closed • 6:00 am - 12:00 AM (Next day)

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    No cars available even though I booked a reservation over a month to my arrival.
    Brianne G.

    I booked my reservation months in advance for a 9 day roadtrip. I paid extra for a hybrid SUV. Doesn't matter here, they will give your car away. Showed up to a sign that said no cars available. I had to wait hours pushing my already tight itinerary back by 2 hours. And guess what, didn't even get a hybrid SUV that I paid for. The customer reps in person treat you like your the inconvenience. They are also short staffed and only had one rep assisting customers. And guess what, you better pay for their plus membership because they get seen first. So while us "little people" were waiting our turn, customer after customer in the "plus" line got to cut us all off. And forget about calling customer service. They don't understand and will even hang up on you. It is sad because I booked Hertz thinking their reputation was excellent and after this fiasco, boy was I wrong. I will never, ever book Hertz again and I implore others go seek rental cars elsewhere.

    Nitsud I.

    We rented a vehicle last year and we get here and there's absolutely no vehicles whatsoever that are available. Even the Thrifty also had no vehicles. This place is a joke, stay clear. This is the third time this has happened with this location. Every employee is clueless as well. They have no idea let alone any information to give of why they do not have any vehicles.

    List of people waiting for cars.
    Melissa Lynn M.

    No words for how terrible this place is. I have held my tongue and been patient but I cannot any longer. I make this trip twice every month and for over 7 months now, I arrive to no cars being available. Whoever is performing the rental calculations for this location needs to be fired! It's just not worth it anymore. #SeeYaHertz

    Condensation in the tail light.
    Ravon H.

    They have really gone down in their quart of service. Reserved-a van and when I arrived they said they had none available. They offered to put me in a sedan which would not work because I had a group of six and needed something with a third row. Eventually they got me in a full sized SUV. It has a lot of scratches around it but it was all they had available. I was assured that the damage had been noted before I exited the lot. At the exit I had another issue. For some reason the vehicle was coming up as not available for rental. So I had to wait for a manger to come out and change something to allow me to leave the lot. Process was very time consuming. I don't know if I will use them again. I used to love hertz. They are usually a little bit more than others but the good service was worth the cost. Now not so much.

    Michelle D.

    I rented from Hertz for a business trip at the BWI location. I rode the very crowded shuttle bus from the terminal to the rental location, which took about ten minutes. When I arrived, I was second in line at the Hertz counter. While waiting, the rental agent announced it may be up to an hour before anyone gets a car. I waited roughly 5-7 minutes for my turn. I was checked in within five minutes. I was happy it only took 20-30 minutes to get a car. They called my name, along with a few others, and took us to the gold section where we were advised to pick any car as the keys were in all of them. I chose a four-door midsized car with bearly 7,000 miles. It still had the new car smell. I had to leave extra early for the airport when heading home. I drove into the return area. I was advised to leave the keys in the car, and I could head to the shuttle. Pretty quick return process. I was surprised at the wait to get a car when I arrived. But I hadn't rented post covid. The staff were friendly and I would rent from Hertz again.

    Continued awful service and nobody cares. Check out what greets you when you go to get a car as presidents circle. And not an employee in sight. Well done Hertz. Be proud.

    Counter
    Peter P.

    Only use hertz here because of work and membership and this place still continues to disappoint. It wasn't like this and the past year it has gotten down right awful. They finally have enough desk staff around to help folks which is an improvement but still no cars?!!! Doesn't matter if your gold status presidents circle or whatever status they don't have cars and at least a wait of 30mins to 2hours?!!! Wtf ?!!!! Awful selection, at least if you're not going to honor a reservation on time give the customers a discount or part of our money back. So frustrating that none of the other options are any better. So you just have to pick the best of the worst. ‍ I will say the poor customer service folks are friendly and are trying their best. So I gotta give them a shout out. Come on hertz corporate help out your customers and employees.

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    4 months ago

    Busy airport and only had 1 employee working the line. Waited for an hour in line to get seen.

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    Hot garbage. Slow AF. People sitting behind desks not helping anyone just staring into space. Do not rent from here.

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    We payed for a membership to reserve a car. Got something saying your car is ready just check the board and go. No car. Why?

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    Page 1 of 7

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    “Got a great deal on a clean car with a huge trunk for all 3 of our's luggage thru the USAA car rental program.”

    Mentioned in 3 reviews

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    Alamo Rent A Car

    Alamo Rent A Car

    3.6(74 reviews)
    0.0 mi

    Hey yall!…read more Logan at BWI Alamo, just told me he can honor the 20% off discount I got from Erica at KANSAS ENTERPRISE, after my complaint there, but can't honor the premium upgrade she gave me due to not having those cars right now at 10:30pm on 2/3. I told her on email. I just wanted to say that. That's not satisfying to hear. I just rented another car for $76 (24 hours) with my 20% discount making it $61... and it will be a suv or van. Well, it's a 2026 Nissan. I did see a luxury Mercedes but looks like it just got turned in and isn't ready. Just wanted to follow up on this. I showed Logan the email and he said he doesn't know who ERICA is and I said it's someone in ur company! Erica Beck at enterprise/alamo in Kansas City! She helped me with my last rental! Anyways let's see how this 24 hour rental is! So far car is clean and new.

    I usually book rental cars via Costco Travel with Alamo. No prepayment and cancel anytime deal…read moreworks for me with Costoco. Even though I don't have any tides to Alamo, it has been my go-to-place for rental car. Initially I booked with Budget for $700 for a week for a compact car. They were the cheapest few months back. I happened to check with Alamo few days prior to my trip to Baltimore and I was able to get $300. Sweet! I like their self service kiosk instead of having to deal with service agent who usually wants to up sale on stuff or that awkward silence. We did have to ask for printed receipt as the kiosk machine didn't work. The lady at the counter was very helpful and check thoroughly make sure we didn't get charged twice. The lesson here is always keep your eyes open for cheaper price because you might get lucky! But I also know that sometimes car rentals do not have the car you booked for too. I wouldn't want to work that algorithm.

    Photos
    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Avis - Only 2 employees trying to process everyone. Over an hour of waiting...

    Avis

    1.8(152 reviews)
    0.0 mi

    Our actual rental at BWI was overshadowed by a very poor return and post-rental customer-service…read moreexperience. I refueled the vehicle immediately before returning it, but Avis still charged me for fuel. I had to submit my receipt and contact Customer Service to have the charge reversed. This was the second consecutive Avis rental where I had been incorrectly charged for fuel after filling up before return. We also paid for curbside return service. It took about 10 minutes for Avis to locate a driver and another 10 minutes for the driver to get out of the rental-car facility. We likely would have reached the terminal faster by taking the regular shuttle. Avis later refunded the curbside fee. The biggest frustration came afterward. Avis offered a Reward Day coupon as a goodwill gesture, and I specifically asked whether it would cover the same type of vehicle I had rented, a luxury 7-passenger SUV. I was explicitly told yes. Avis later confirmed in writing that the coupon did not cover that vehicle class. The escalation process then involved repeated contacts, conflicting information, a callback at approximately 4:00 AM Pacific time, and multiple inconsistent resolution offers. Avis eventually acknowledged in writing that I had been misinformed, referred the matter for additional training, corrected the charges, and provided compensation. I appreciate the eventual resolution, but travelers should not have to work this hard to correct billing errors and inaccurate customer-service information. Keep your fuel receipt, review your final bill carefully, and get any promised compensation in writing.

    Don't expect anything from this location. Buy a pair of walking shoes -- you'll be where you need…read moreto go before you even reach the counter. Zero staff. ZERO urgency. It genuinely feels like they want the line to keep growing. Just terrible all around. Save your money, time, and sanity -- walk instead. I will NEVER book this location.

    Photos
    Avis - People waiting in line for Avis. #avissucks

    People waiting in line for Avis. #avissucks

    Avis - Only one person working at counter and 25 people waiting in line.

    Only one person working at counter and 25 people waiting in line.

    Avis - Avis saved the day but for an additional $150 more than our Dollar Car Rental.

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    Avis saved the day but for an additional $150 more than our Dollar Car Rental.

    Sixt Rent A Car - SIXT

    Sixt Rent A Car

    1.3(21 reviews)
    0.2 mi

    I really like using SIXT Rental car company whenever I have the opportunity. Nearly all of the…read moreemployees have been incredibly nice at all of their locations. I almost always use them when flying into BWI airport. They are usually similar in price or just a little bit higher than the other national brands but they offer much nicer vehicles for the money. Other than having to take a moderately long shuttle bus ride to and from the airport to get your car (which is the same for all rental car companies at BWI), it's fantastic. Once at the rental car building, the counters are nearby and the cars are a short walk from the counters. They often will offer me a choice of upscale vehicles to choose from and occasionally an upgrade. If it's important to you to drive a nice car / SUV / etc when away from home, then SIXT is a great choice for you. I will definitely be renting from them again.

    Booked online late one night after my flight was cancelled. Got to rental place 20 minutes later…read moreand was told car was not available. Handed me a tablet to initial and sign. Felt rushed. Never told I was receiving an upgrade, therefore an additional charge. Spent about 6 months sending emails until I finally got an email stating I should have read the paperwork before signing. Yep. My fault. I read it once I got to my destination the next morning. Good customer service would have informed me of the change rather than expecting me to catch it while scrolling through pages. Never again.

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    Sixt Rent A Car - SIXT

    SIXT

    Sixt Rent A Car - Customer service area

    Customer service area

    Sixt Rent A Car - SIXT Rent a Car Baltimore Int Airport

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    SIXT Rent a Car Baltimore Int Airport

    Hertz Rent A Car - carrental - Updated September 2026

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