I had the rental while my whip was being repaired. Not quite the Gold Plus you'd expect. My rental was dirty in the outside. The 2017 Toyota Camry has 65,000 miles and it showed. Found someone's dirty shirt in the trunk. At least the gas tank was full. The pavement in the lot resembles an alligator. The office is spartan to say the least. Cold bottled water is offered, which gained a star. A kind woman named, Lacey, is the manager. The service is pleasant, which makes up for this decaying location. The shuttle driver was non-existent, so they called me a Lyft. read more

Update from the next day: this morning Hertz sent an apology to my partner ( whose name wasn't on the rental) apologizing for a poor experience. I called Hertz again to find out what was now happening. Turns out the email was sent in error and was associated with a reservation for someone name Nicholas who isn't related to me. The person on the hotline couldn't find any evidence of my former reservation or my refund from the previous day, despite an hour of searching. I'm now initiating a chargeback with my card issuer. Don't rent from Hertz. This has been a shitshow read more

I work in the area and needed a car for a 24 hour period, I came in expecting to be treated with respect but I felt as if I had to beg them to treat me like a regular customer should have been treated. I had to ask for their attention instead of being acknowledged. The representative who helped me looked like she did not want to be there based on her body language, she keep moaning and groaning like I had anything to do why her day was not going her way. They made a mistake on my invoice and I had to fight tooth and nail to get a proper adjustment with the manager acting like it was my fault there was a mistake. This was by far the worst Hertz location I have been to and would not be recommend this establishment to any of my friends and colleagues. read more

DO NOT COME HERE FOR ANY INSURANCE CLAIMS. One person working at the counter told me I couldn't get any cars because they do not have anything at the price I was allowed. Did not seem to understand that insurance companies get special rates. Left immediately and did not go with hertz instead went to enterprise down the way. read more

Don't rent with them i have rented for over 2 months through uber and always after they receive the payment they take the car out of my uber account i try calling them and their excuse is always that they're busy assisting other clients it's all a trick to steal from their customers my las time renting with i will never do it again. read more

Not a great place to rent from during COVID. We rented a car and I was watching the guys who were cleaning cars do so with no masks on (or masks that were half on and not covering their noses). I know it is hot and uncomfortable to wear a mask, but it is also important when working with the public. The guy who vacuumed my car had his mask over his mouth and not his nose. When he went to move my car I asked him to please put his mask on and he seemed visibly annoyed. I empathize with how hot and stuffy masks are, but I didn't feel like the car was safe or sanitized in any way. I had to re-sanitize the car once I left and then air it out for a few hours to feel comfortable driving it. I would have given one star, but I give it two stars because the guy helping me at the counter was nice, and the return was really easy. read more

From the home office in Estero, Florida, the Top Ten reasons to visit Hertz Berkeley on San Pablo: [light drum roll] #10: You want your travel and vacation plans ruined. That's their specialty! #9: You want to be treated like you're imposing on them for expecting your reservation to mean anything at all. #8: You hope for an agent who will work out their personal drama on you while they shame you and attempt to double the estimated price you were promised. They got this! #7: You love switcheroo! You reserved a luxury sedan for Monday? How about an economy car at double the price in on Wednesday, or whatever? Also a Hertz specialty. #6: You have absolutely no schedule, you have unlimited time and zero care about how much you spend. They will be able to work with you. #5: You like unapologetic people who will act like they're doing you a favor by wrecking your plans, provide little to no assistance if there's a problem, and will attempt to give you the worst vehicle they can at double the price. This is Hertz's specialty! #4: The smells! #3: The wait time to really soak up the smells! Hertz, don't it? #2: Confusing instructions on returning the vehicle and extra fees tacked on when you don't figure out that you're supposed to park the car on the street and huck the keys on the roof of their little trailer office. ... and ... the number one reason to visit Hertz Berkeley on San Pablo ... #1: You hate yourself as much as they do! I mean, I couldn't believe this is a real business. It's like you went into a restaurant, order a sandwich, and you got punched in the crotch and asked if you wanted anything else while you're bent over they shove the bill down your pants. Please, for the love of all that is holy and good in this world, avoid this franchise and location at all costs. read more

AWFUL. AVOID. We only came here because enterprise down the street only had 2 cars to choose from. This place had a 2019 Honda(I didn't even know they used such old cars still), which is why we went here. The people who work at this shop are SO rude. Both our pick up and return were awful experiences. The larger blonde white lady white hair and glasses is exceptionally rude. We parked our car where they move the cars to clean(because it makes logical sense and we thought we were saving them time) and she literally yelled at us and said move the car, this is not authorized for parking. Also, she just has a rude and unfriendly manner about her whole aura. Then the other older gentleman who is bald is awful as well. They have a no smoking policy yet I watched him smoke a cigarette, then immediately go into our rental car and literally sat in there for over 5 minutes so I car smelt like smoke when we got it. Lovely. Then when we returned our car, yea it was a little messy, but literally a quick dust of the chairs would have moved the crumbs to the floor which they could have easily vacuumed up during their "deep clean" of the car. Then he said there is dog hair everywhere and it looks like you had a party in the back seat. My husband responded no animals were in the car and he proceeded to saw, well then your kids hair was all over. ‍‍. This rude sarcasm was highly uncalled for and seeing as this is the first and last time using them, we didn't say anything but both these folks were awful. Also, in addition to all that fun, their system was down when we arrived for pick up and when we returned the car as well. So the waits were awfully long and both times, after over 20 min waits, they just said, we will call if there are any issues. Old cars, long wait, rude employees, bad customer service. DO NOT RECOMMEND. read more

MY A** HERTZ SO BAD! Rent at your own risk is what I say. They'll let you wait knowing full well there is no car in the pipeline. OMG I wasted so much time here and finally NO CAR. One car had an expired registration, the other car was supposedly coming from the "Body shop" . At the end I was so PO'd, but the employees seemed perplexed as to why I could be angry at them. Wow I thought I was pretty easy going - but if you're ready for your emotional and mental state to be tested - please by all means come here to rent a car! If you've read the Stephen King short story "The Jaunt" - well this it. You'll start clawing at your eyeballs after your wait is over. read more

I've rented here three times and had great experiences in all cases. Helpful, friendly staff and high-quality cars. It's in walking distance to my house, so I couldn't ask for more. I have seen long waits, but I do my best to pick up when they open at 8am -- and I get there early to be the first in line. read more

My rental car was broken into and the gentlemen at Hertz were kind and compassionate and got me into a new vehicle in minutes. I appreciate the fast service and care. Thank you Casey & I didn't get the other gentleman's name. read more

Stay away from this rental place at all costs! Average wait time is 1 hours and even though we reserved the car days before, there wasn't one available with our desired specs when we arrived to pick it up. Not only did I have to pay for the one size up, they also charged me road side assistance and insurance even though I declined and the online reservation clearly showed I did not want it. Because I was in a rush to make it to work I did not check the receipt and found about it much later! Lastly the car they rented had its wiper broken, the car reeked of weed, and the seats were all stained. read more

Friendly staff that went above and beyond to make sure we are satisfied with the rental we got. They disinfected the car and take covid safety procedures rather seriously - the rep helping us even took our car to the car wash since it came in quite dirty. I highly recommend renting at Hertz if you can. read more

DO NOT BOOK YOUR CAR RENTALS HERE! I rented a car through AAA for several days and when I returned my car I was charged over $99 for an additional insurance I did not agree to. I had to call several times to ask what the charges were for, they left me on hold the first time for about half and hour and the second time for an hour. They said my money would be put back into my account, when I checked it was not even the right amount. I still have not received my money back. Do not go to hertz, they are THIEVES! read more

Three words: DON'T DO IT!!! I usually go with Enterprise and only went with them because Expedia had them highly recommended. First of all, they took a FIVE HUNDRED DOLLAR deposit because I had reserved with a debit card. Enterprise only takes a three hundred dollar hold. Greedy, much? Here's the worst part. Four days after my on time return of the car, I got this threatening robocall stating I hadn't yet returned the car and was going to be prosecuted. I call the 800 number given on the call and spoke to a man who said that I had received the call because the office "had not closed out the contract". He said as soon as they did I would receive my $500 deposit back. He said he had called them for me and I should be receiving my money within a day or so. Fast forward a few weeks (today) and I received another threatening robocall. This time I called the office directly and explained the situation to them. They toldnme my name wasn't in their system!! I asked the guy on the phone how they could not have someone who JUST rented from them in their database. His response, "We have a very imperfect system". So then the guy told me to call the 800 number again. Why? So they can not do what they promise again. I told him I shouldn't have to do all this so he said he would vall for me and get back to me. And here is where I'm left... out $500 and a possible car theft on my record. NEVER, ever again!! read more

Rented a car and within 2 hours the tire was flat. They exchanged it out for a new car. Then within a week the tire was flat again. Gold status means nothing at this location read more

Worst place in the world Been waiting for two hours no help and the person who works for hertz , hit someone else's car with one of their vehicles and they seem to not know how to drive very scary place .. read more

Hertz Rent A Car - They hit people's car very mean and make people wait long lines no help no service and hit people and their cars - Car Rental Near Me - Berkeley, California

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This is a review for the management, not for the staff at this location. This location is grossly understaffed. The employees that are here are working their tails off. I waited for over an hour to get my car, as a gold member, on a Wednesday at 10am. For drop off and to get a receipt it took over 30 min at 9 am on a Wednesday. read more

Whoever answered the phone at 10am-11am June 1 from this location has absolutely zero customer service Had a flat tire over the Memorial Day weekend and they were unreachable due to the holiday. Had to tow the vehicle back to my house. Called this morning explaining my situation, and he cut me off saying "give me a minute give me a minute" Put me on hold for 15-20 minutes and never came back on the line. Hung up hoping I'd get someone else different who'd be more help...Called back a second time and it was him again. Explained my situation the second time and he said "put the spare tire on and drive it back here to drop it off or call your insurance to tow it" I told him "there was no spare tire, I'll just call my insurance to help me out out then" All he could say is "bet." and hung up the phone Hearing him sigh too, such a disgusting attitude shows how much he hates his job. I don't know what stick this guy has up his ass but not even a single fuck, or sympathy for the three days wasted to help my situation. I'll pray for you bro. Go to a different hertz. We have been a loyal hertz customer for years...they are all not like this but do yourself a favor, save the headache and avoid this place because If you ever get in trouble and need some road side assistance, count yourself as screwed. UNBELIEVABLE. read more

Berkeley Location is the worst experience I have ever had. The problem is, this was not the first time I've experienced this negative type of behavior from this location. However, as this was the second time with such a negative experience, it will be the last time I will ever rent from this facility again! If you want the whole story - you can ask Marlon. I'm sure he can remind you of what he told me over the phone the day before I came in to pick up the truck that I had reserved several months prior, but he could never promise me that vehicle since it was NEVER available, to begin with. It's terrible that his actions are against what he could promise because of what this Hertz company does is to bait and switch. He said he would call the other Hertz location to bring the truck to Berkeley but I could tell he knew there was no truck available. I'm not blaming Marlon, I'm blaming the Hertz manager's decisions on how the company lies about which vehicle is available - that is a total scam. Marlon told me the next day when I went in to pick up the truck, that they sold it off the lot that same day and it was no longer available. Don't waste your time renting from here. I tried giving them a second chance and that was a total waste. read more

ZEROOOOO STARS!! DONT EVER COME HERE worst customer service, can't even explain was schedule to pick up an SUV @12 got there they told us they "aka" close @12, worker with glasses was complaining the whole entire time saying he had to do all this paper work and he was the only one there! The SUV we were supposed to get wasn't even there, and they tried to offer us a totally different car but wanted a 500 HUNDRED DOLLAR DEPOSIT! no way I would ever come back, can't even express how annoying and stress out they made us feel!! read more

This Hertz Local Edition branch is located across the street from University Village and is the most convenient (albeit funky) location for this Albanian to rent a car. I did it once myself as part of a repair-related situation, and when Enterprise hasn't worked out, I've sent others (like my brother) here for their short-term rental needs. I like that I can easily walk down here, take care of business, and within minutes drive off the lot. The cars have been priced well, were clean, and they've run well. And that's really all that one needs in a pinch. read more

Due to the unanticipated convergence of a number of unique circumstances, I found myself in need of a rental car on the eve of a long-planned road trip. This Hertz location is the closest & most convenient of any rental car company for me, so I went online & made a reservation. This Hertz location also offers free customer pick-up/ drop-off, so I made an appointment for that as well. Things did not get off to a good start. The day of my rental, I rushed home to make certain I was there on time for my pick-up. & then waited. & waited. & waited. The driver finally showed up over an hour late. The driver seemed a little nervous & didn't provide any reason for being so late. Great. Arriving at the office, things didn't get any better. There was a line out the door. Glacial. That was the rate at which the line moved. But I can't blame the staff for that. I simply could not believe some of the stuff I overheard from prospective renters up at the counter. Yes, there is certain documentation you must have in order to rent a car. Regardless of your needs/ personal situation, no, they will not hand over the keys to a car without knowing who you are/ where you reside/ if you are insured. It was like crazy town up in there. Come prepared, people. Renting a car isn't like buying a bag of chips at the corner market. My turn eventually came. I presented my documentation/ information/ reservation & my rental was processed quickly (imagine that). There was 1 snag, however. They no longer had the car I reserved. I originally booked a compact to get higher mpg, but only full-size was left. I took it & was glad to have something. Over the course of the road trip, I developed an appreciation for the upgrade. The full-size car didn't get the mpg I was looking for when I reserved a compact, but it's fuel efficiency was better than expected & not significantly worse than a compact. It was also much more comfortable than a compact after many hours on the road. Returning the car was completely hassle-free. I got a different driver for the drop-off back home, who was a lot more on the ball than the pick-up driver was. Altogether, the whole experience ended up being OK. Really, in spite of the total circus atmosphere to get my rental, I might be inclined to rate this Hertz location 4 stars. Everything did work out fine. But the pick-up driver being over an hour late for no reason is hard to overlook. read more

Worst place to rent a car! I prepaid for 3 days and returned it half day late. They wanted to charge me for $21for a late fee which I agreed to pay, after all I was late. Then, they wanted $12 for one hour late!?? One hour late, I've already paid for a full day as a late fee! Then they wanted to tax me 9.25% on the total amount. I explained that I had already paid taxes on the total amount and the only portion left to pay was the tax on one day. After 10 minutes of basic math, the clerk was rude and wouldn't have it any other way. The more I thought about it the more it occurred to me that simple arithmetic was complex indeed to some. Suffice it to say, I was extremely disappointed with her attitude and lack of customer service. I will never rent from them again. read more

Friendly staff. The positives stop there. The cars are old and dirty. They also look, sound and perform like they need maintenance or need to be cycled out of their car inventory. The wait time from the minute they start serving you is painful and very long as the staff slowly works through their computer and process. From hello to goodbye took 35 minutes.. Finally, they are comfortable handing over cars at half a gas tank with the explanation that's all they are required to do. No doubt they get cars back typically with more gas then they had before. It's not professional, comes across as lazy and hurts the Hertz brand. read more

I reserved a car months ago, planning to go to Berkeley and used Priceline to find a car. When I called two weeks prior to the trip to cancel I was charged a $50 fee. Beware! Hertz charged the fee, ridiculous. What a scam to make money, it is not as if they have problems renting cars out during a busy time and in a busy area. Stay away if there is any chance at all you may need or want to cancel. read more

i wish I have red the reviews before I lost 4 thousand dollars of money by these scammers super bad service as far as online and in person. I waited 2 hour's literally to get into a car and they charged me 4 thousand for 3 weeks without any answer because they said they can not see the billing online very clearly scamming people I will never do business here again very sad and disappointed read more

Fast and seamless. Everyone was super friendly and helpful. We were offered a free upgrade. Desmond was the one taking care of us. He is awesome! We certainly had a positive experience thanks to him and we will definitely be coming back. read more

So these guys get a really bad rap on Yelp, which I don't think they deserve. I was really worried when I went to rent a car here because of the ratings, and the fact that I didn't get to choose them. I was basically forced to go here, because the liable insurance company picked them for me, due to price. So it was a pretty stressful time, but all I got was friendly staff and good service here, So I feel like leaving them a nice review. I would say that the true rating here is four stars, but I'm gonna leave five stars because I want to throw them a bone. The car they gave me was a clean, reliable, 2017 model. No problems with the car at all. The other reviews say that the staff is friendly and I have to agree. They're straight up a lot of fun. They poke fun at each other. I would say that the only downside here was that upon arrival, it took them kind of a while to get me a car. Although I think of this is mainly because the insurance company was very cheap, and narrowed it down to one possible type of car Hertz could give me. I think a lot of the other reviewers on yelp here are basically just super frustrated for other reasons, but I could be wrong. Nobody leaves a review if everything goes well, right? I honestly get the impression that none of the people at Hertz care about Yelp reviews anyway. Their price gets them plenty of business from insurance companies, and they're doing all they can. read more

Terrible COVID protocol for a rental agency. The truck I rented was dirty inside and out when I got it. Employees use masks but no gloves. My girlfriend is high risk for COVID so I disinfected the vehicle myself after pickup. Truck battery died several times causing me time and effort including arriving to return the truck last minute. Upon returning the truck I was fraudulently charged a $300 pet fee though no pets were ever in the vehicle. Going to call Hertz tomorrow to dispute the charges. The guy who took the truck in was extremely rude and wouldn't go over the extra charge (which I refused but was charged anyway with no chance of explaining). The rental guy had a real bad attitude due to me being last minute though I only was because the poorly maintained vehicle's battery died on me for the third time in the one week that I rented the truck. I have been renting vehicles for years and never had any rental agency scam me so bad. Fraudulent charges were more expensive than a one week car rental. AVOID THIS BUSINESS PLEASE!!!! read more

Front desk ladies have really bad customer service. They charged me extra, more than was outlined on the rental agreement.

Rented and payed for a rental car for 4 days through Expedia. I rented the vehicle for my fiancé as a birthday present and we were going to be traveling to Laguna Beach. when i got to Hertz to pick up my car they told us because the Credit Card didn't match my fiancé's drivers license i wasn't allowed to pick up our rental. Mind you everything had been payed for and confirmed via Expedia. Why would you not relay these special rules to Expedia and let me have this option when I'm booking my vehicle online if it's something that against your company policy!? Huge waste of time and money not to mention the stress of being on a schedule and not being able to pick up your transportation We found another company willing to work with us at a better price rate and we booked another car after leaving Hertz read more

Had a bad experience here. I have been renting cars for over twenty years. I needed a rental for a number of months due to my car being hit by a big rig at my job. I had the rental for 6 months. I was harassed several times by this location not remembering or having in their system that this was a long term rental. At the end of the rental and when I dropped the car off, they charged my card for the last week of the rental. The card they had on file was for incidentals. These charges should have went to the insurance adjuster just as they had been in past. I spoke to the manager about the mistake and she refused to correct the problem. Hertz had a nonchalant attitude about the situation. They only wanted a valid card to charge. Please keep in mind that I am a gold member with Hertz. Needless to say that I will not be using Hertz again. I'm not even sure that I received points for that rental. Keep you points Hertz! read more

No customer service! 4 people working and not 1 person at the front desk. While the line is to the door. Phone constantly rings...I don't know what's going on but it needs to get better or at least inform the customers on why the wait is so long. I get it if your busy, but it would be nice to know. Folks have jobs and things to do everyday, this excess amount of time is cutting into that smh. Do better! read more

This place is the worst Hertz I've been to yet, but it's not really the staff's fault! Everyone seemed eager enough to help, but the location itself is in severe disrepair, and rents extremely aged cars. With minor cosmetic and inventory upgrades this place could be alright. read more

This was my first time renting with hertz. I drove the car To LA for work and as I'm driving on the freeway the bottom of the car starts dragging on the freeway!!! I immediately freaked out because I had no idea where the noise was coming from. I had never experienced this before. I typically rent from enterprise but I decided to try hertz because it was less expensive.... That was my first mistake. I arrive at a safe enough place to see what's going on and realize the bottom of the car has folded under the car and as I'm trying to pull the plastic I realize there was silver duct tape that was holding this cover in place.. mhm very ghetto lol I couldn't believe it. Mind you I'm at an Oprah and JLO event driving up to the parking lot making all this noise with this plastic dragging underneath this hoopty. You can only imagine my embarrassment. To top this off the car is making rattling noises on the freeway so I'm really looking like I'm out here on the run. Its pure comedy just thinking about it now but in the moment it was such an inconvenience and honestly super scary. I had to go to the nearest hertz in LA switch the vehicle which they only wanted to switch my compact Hyundai for a mini van! I was like waiiittt uh uh I can't be here driving a mini van all the way back to the bay! For the inconvenience of all of this they offered me a $20 credit and told me they would waive a $20 fee. I wasn't happy with that so they offered a $50 gift card towards future rentals. I'm not happy with this either because this was such a horrible experience that I would rather just rent with another car rental agency I don't know if I will book with them again. I would've preferred receiving a significant discount on this horrible hoopty car rental. read more

Hertz Rent A Car - Duct tape someone put on to keep the plastic up ‍ - Car Rental Near Me - Berkeley, California

I've had a mixed experience here. The first time around, I waited for nearly 30 minutes before I was helped (it was a Monday morning so it was poppin') and the gal who helped me kinda scammed me into a higher rate car (I was being given a special rate through my insurance and I wasn't aware that the $25/day limit INCLUDED taxes... so I was very unhappy with the extra $40 I paid). The actual car itself was a dream, though. I drove a Hyundai Sonata and it drove even better than my own Hyundai Sonata. I was kinda bummed when I had to return the car! I was able to voice my concerns with the staff at Hertz and the next time around, which was this past Tuesday at 8:30 AM, all the guys helping me were SO nice and helpful. It was perhaps the nicest and most pleasant rental experience I've ever had. They were really taking the time to double check things for me, they made sure to document every bit of existing damage on the car and then offered to send those pictures to me-- they just put me into a good mood for the rest of the day! While I had no choice but to come to this Hertz because of insurance, I'm ultimately glad that I got to know these guys. I know that they will listen to feedback and act accordingly. read more

Today I received what should be known as the definition of customer service, after being able to rant my problems to Marcus who was kind mixed with a bit of polite and a hint of patient, was able to not only help me but went completely out of his way to show me that GREAT humans still exist, I was put in a car with ease and very accommodating, I would recommend this Hertz to any and everybody I hear acquiring about a rental and trust and believe I will tell them to go see Marcus, This is the way to end a day Thank you so very much read more

What is most noticeable about these reviews are the replies from "Hertz customer care" Not one reply to the awful one star reviews, not one. Unless they were a gold member, then they seemed to give a shit. I had the misfortune of renting from this amazingly shitty, worthless awfully run company. This location is BY FAR THE WORST. No scheduling, no management, no competence, and watch the charges on your card, they have problems with charges you weren't supposed to get. (gas) Try dealing with their "customer service" at this location. It does not exist. Want a horrible experience? This is definitely the location for you then. read more

Absolute worst service. Understaffed. Don't answer phone calls. Their online site literally doesn't work as I asked for the free pick up service only to not be picked up and then after I call they tell me that their site doesn't communicate with the drivers. Then they tell me they'll send a car to be there in ten minutes and he comes an hour later. Now I'm here waiting another 30 minutes. Because understaffed and hella slow. Never coming here again. Enterprise customer service was so much better. read more