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    Hertz Rent A Car

    3.0 (4 reviews)
    Open 7:30 am - 6:00 pm

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0
    (16 reviews)
    1.5 mi

    I have been a customer of Enterprise since 1978, and of this particular branch for at least 15…read moreyear, probably longer. What keeps me coming back to this rental location is consistently well above average service. There is never a mix-up with the reservations, the car or van is always available when promised, and the rates are, if not EXACTLY what I was quote, actually less than I originally was told. My paperwork is ready when I walk to the counter and the vehicle is usually pulled up to the door and running when I get there All the staff, especially Rebecca and Joe, are friendly and outgoing without crossing the line between "friendly" and "professional". I have NEVER been treated with anything less than courtesy respect and appreciation, and I assure you, I can be a difficult customer, especially in the matter of pricing. Enterprise obviously pick people that are mature despite their apparent age, and totally immersed in customer satisfaction. Lest one think that all is totally unicorns and butterflies, there was once a problem with a rented vehicle. As Thomas Edison once said, problems are opportunities in work clothes, and this Enterprise makes the most of them. The one time I had a van that would not start (key would not turn in the ignition) I called the location and within 35 minutes there was a person from the location at my side and they freed up the key and got me going. This is all the more positive since the driving time from the rental location to where I was stuck was at least 30 minutes :) Turns out that particular van was noted for this problem and there was no fault of maintenance on the part of Enterprise. Another time I returned a car after sliding nose first into a snow bank and damaging the splash shield under the front bumper. I was treated with the utmost courtesy, I was asked several times if I myself was OK and uninjured, and there was not the slightest problem with the return. The paperwork for the damage took only a few minutes, and when I got the bill from the body shop it was a few hundred dollars less than I had anticipated.

    Yes, I called Customer Service the next day to suggest that they improve their reservation system…read moreto reflect actual availability! I also was curious to see if they would offer me something for my wasted time and $60 in Uber fees. They offered me 500 points in their loyalty program (no thanks!), and didn't seem interested in real world feedback.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Thrifty Rent A Car

    Thrifty Rent A Car

    2.2
    (32 reviews)
    8.6 mi

    Three stars seems about right and may be a little generous. All the other reviews are from dopes…read morewho clearly didn't read the fine print or don't have a concept of tolls. Let's start with the good: It's aptly named. Definitely the cheapest car rental place out of ALB. I got a pretty new, clean, Nissan Sentra. Unlimited mileage. When I brought it back there were no hidden fees. I paid exactly what I was told it'd be. Now the bad: No counter at the airport itself. You have to wait outside at the taxi stand for the shuttle. This sucks in the winter (though I will say the wait was short and they did drop me right at my airline when I was flying back). The actual office is very cramped. There are desks right next to the counter. The guys were all playing grabass right in front of the customers. Ugh. They didn't walk around the car with me to check it out. They just pointed me in the direction and said where it was. Also it'd be nice to know how to work the radio and where all the controls are and such. The point is you get what you pay for. If you're a cheapskate like me you might not mind this agency. If you want to spend more money on a better agency you'll probably be happier. Also, pay attention to the fin print!

    First, when I came off the airplane I didn't see a Thrifty counter at the airport. That's because…read morethere isn't one. You have to use the courtesy phone to call an extension and then they come and pick you up to take you to an off-site rental place. After being stuck in airports all day, this did not make me happy. Then, paying with a debit card isn't good enough. You also have to provide a major credit card OR proof of your returning flight. I had to get out my laptop and sign into my email to be able to show proof of my return flight to get my car. Again, I was not happy. This was the most inconvenient way of renting a car that I have ever experienced. Next time, I will pay more or get an Uber. Dang it, don't be Thrifty! You deserve better.

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    Thrifty Rent A Car
    There's about 2 inches between the counter and the door and people's desks right next to the counter.
    There's about 2 inches between the counter and the door and people's desks right next to the counter.
    Saddest vending machine and copy machines ever.

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    Saddest vending machine and copy machines ever.

    Hertz Rent A Car - carrental - Updated August 2026

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