Poor Service and Questionable Business Practices
I have had repeated negative experiences with the Hertz location on Phillips Highway in Jacksonville, Florida. A recurring issue is that the vehicle I reserved is often not available when I arrive. Instead, I am frequently told that only a more expensive vehicle is available, resulting in an unexpected upcharge.
The purpose of making a reservation is to secure a specific vehicle class and price. When this repeatedly does not happen, it raises serious concerns about inventory management and customer service. Unfortunately, this has become a consistent pattern rather than an isolated incident.
As a customer, it is difficult to know whether the reserved vehicles are genuinely unavailable or whether customers are being steered toward higher-priced rentals. Regardless of the reason, the experience is frustrating and undermines trust in the company.
I believe this location would benefit from new, responsible management that focuses on honoring reservations, treating customers fairly, and improving transparency. Until significant improvements are made, I cannot recommend this location. read more
