Easy to rent online, pickup was fast. I was able to extend for an extra night; and return was…read moresimple.

I called to see if they had a vehicle in that I could reserve, the lady that answered the phone was…read moreso rude and dismissive. I only called because the vehicle I got from the airport was raggedy and the right front tire was wobbling.

0/10 they expect $300 deposit to even use the car that's not even mentioned on the website at…read morecheckout fuck this place tbh!! :D

Came out to my rental car yesterday morning to find a big crack in the windshield. I didn't do…read moreanything to cause this. It just appeared. Unfortunately, for me, they said since it was in my possession, I was responsible for it. I don't think that's fair. My insurance covered it and now it's a claim on my record.

Probably the worst overall car rental experience in my life. First we pre paid a reservation for a…read morecar paid the whole thing up front, they gave our car away and called us an hour before our reservation to let us know, then they helped me make a new reservation for a different location for a car they did not have. The employees couldn't care less one on her phone while the other who was "helping" us took a phone call mid conversation. We ended up going to an enterprise location and had a wonderful experience, long story short just go with enterprise, I would pay double to not have to deal with the terrible customer service experience Hertz has to offer. I also used to do their pest control and they had a German cockroach infestation in the break room so don't be surprised if you see any in their cars.

Scheduled a pick up online when I come in they tell me personal rentals aren't their main priority…read moreright now. Their cars are prioritized for the dealerships customers and I'm out of luck when they had at least 10 cars sitting outside

When I returned to the BWI for my departure this March of 2019 I forgot my prescription glasses in…read moremy rental car. With the clock ticking two employees were extremely helpful and I was able to get my glasses and make my flight. The two employees were Airport Manager Aponique Fangou and Nardie Warren 53875 #4147. Thanks Guy's WJR

Update: I spoke with…read moretwo additional customer service representatives, and the experience only became more frustrating. One representative at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full I completely ignoring the fact that adding 5 gallons can just as easily mean the tank was already nearly full and simply topped off. The second representative takes the prize, this dude, Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error. He said I need to pay $61 just to process the claim. Paying a fee to correct the company's own mistake is unacceptable and makes no sense. At that point, it was clear customer service was not interested in resolving the issue. Thankfully, Jamil from the local station later called, refunded the refueling fee, and apologized. That effort was genuinely appreciated and was the only professional part of this experience. Overall, the process was frustrating and unprofessional. This situation raises serious concerns about the company's practices and accountability. Formal complaints to the FTC, BBB, and state consumer services are being filed, because this should not be considered standard business practice.

We decided to rent a car bec we were going to be w/o our car for about a week. The repair shop…read morerecommended Enterprise and after checking around they were the best price AND they were so friendly and efficient! We got a new SUV to drive and all was good!

I was given the wrong vehicle this morning after requesting/booking a full size SUV. The vehicle I…read morewas given made me very car sick. It had a weird odor to it and it was not drivable in my opinion. I have a 5 hour drive ahead of me so I called around to see if I could swap it. One representative told me to go to the cassat location. The guy was not helpful at all. In fact, he refused to even assist with my situation. I then called and spoke with another representative (Amanda). She assured me that the San Jose had a full size SUV. Even took my information to book the vehicle. When I arrived at the location, I was met with a woman with red hair and funky pants. She rudely interrupted me when I told her I told her I was sent to the San Jose location for the full size vehicle. All in all, I left the vehicle there. Enterprise is a joke. I've had issues with them in the past. I'm glad I'm a corporate account user and I don't have to pay out of pocket.

Reserved a cargo van over a month ago from Budget at 6945 Baymeadows in Jacksonville for our move…read moreto Michigan, mainly for our personal stuff we didn't want on a moving truck. Even called to confirm my reservation, to which I was told they have. Arrived there today at my given time, and they tell me they have no cargo vans at all. So here we are with movers coming tomorrow and now no cargo van because they are too incompetent. I would never recommend them to ANYONE, and will NEVER inquire again EVER to rent from Budget. They shouldn't even be in the business of rentals. Ridiculous "company" They get 1 star but they don't even deserve that!!!

Reserved at truck that they didn't have. The dude said that he called me and left a voicemail and…read morewhen I called Wednesday I was told they have it which in fact they did not. I move in a day and had to spend the time finding a new truck. Trash

Left stranded, was NEVER picked up, was never contacted about reservation or arranged pick up time…read more& left on hold 15 minutes on phone. Atrocious service. But, ENTERPRISE came through with flying colors. Was picked up within 5 minutes and drove home with a car! Highly recommended.

The Toyota Camry I was given to rent was DIRTY ! The outside has white water spots and dust . The…read moreinside of the was was decent , but you can tell that the outside of the car was NOT washed at ALL. And the inside of the car was probably quickly wiped down. I was in a hurry , due to having to be somewhere within the that next hour, so I didn't have time to make Enterprise wash the car before I drove off. But I won't let that slide again. I keep my own personal car CLEAN, I don't like riding in cars that don't look polished and nice. On a positive note , the guy helping me had a pleasant personality and good customer service and he was quick/efficient. I think his name was Logan. But the Enterprise car-washers need to do a BETTER job !!!!!!!!!!!!!!

Convenient location located inside the Jacksonville Chrysler Dodge Jeep Fiat dealership…read more The staff is very friendly and very helpful as long as you are patient. They have a very limited supply of vehicles at this location so walk in take a little longer to accommodate. The location is small and located in the main lobby of the dealership. They accommodate rental reimbursements if set up through the dealership as well. The car selection is usually pretty good as well and I have only ever had one bad car selection. The only reason I'm giving only a 4-Star rating is the small amount of rentals kept on Hand at this location.