I have nothing but kind words for this location and their staff. After a huge mix up and issues…read morerenting at another branch delaying me over half an hour, Kortney took care of my reservation and provided me with the service that I'd expect from Enterprise. She not only assisted in helping me find their branch, but in the easiest way to get close enough by so that I could be picked up by their branch. My five stars here can't even barely begin to express my gratitude for them and their professionalism. Thank you so much!

TERRIBLE CUSTOMER SERVICE!!!! Called at 4:40...sat on hold till 4:58 and got disconnected. Called…read moreback and got OFFICE CLOSED message. Wasted my Freaking Time!!!!

It's been a few years since my last review and since I recently came in, it's time for a new…read morereview, especially at their new location within PIT airport. Service is still great! Everyone I encountered was helpful and friendly! The selection of vehicles in the Executive Isle was amazing, more than one BMW to choose from and I snagged a fully loaded X3, which was amazing to drive and was brand new, only a thousand miles on it. Checking back in was easy too! The best part is that with PIT's new main, landside terminal, everything it walkable without taking a silly tram or train... Love this! National Car Rental is still the BEST!

Stopped in to exchange a constantly software updating vehicle. I asked the manger Bob and he was…read moreextremely dismissive and unhelpful! One of the worst experience I have had with national. Even tho I am executive elite and rent 6-8 months of the year for business. To top it all off they parked us in and the staff would not let us out/move the vehicles for 30 additional minutes! When they did offer us a vehicle it was a smaller and basic level vehicle for traveling over 1,000 miles. Terrible location to work with !

It was super easy to rent a car from Alamo at the Pittsburgh airport. We were in our vehicle and…read moreout on the road within five minutes. When we returned the car, I commented about a residual smoke smell, and the employee was kind enough to knock $25 off our bill. I recommend this Alamo location for great customer service.

I just wanted to give a quick shoutout to Anthony Thomas at the Pittsburgh airport location for…read moreawesome service during my recent rental. I booked through Expedia, expecting a BMW X7 or Range Rover, but when I arrived and those weren't available, Anthony personally made sure I was taken care of. He went out of his way to find me a Range Rover Sport, which I really appreciated. As a business owner, I truly value that kind of extra effort and great attitude. I'll definitely be renting from your company again because of Anthony's service. Hoping you have more team members like him.

Noticed a fuel add on to my rental and this was done without my knowledge and permission…read more Has anyone else had this done to them from this location. I was at a wedding and another guest checked their rental and insurance and roadside was added to theirs when they specifically said no. This doesn't look like a coincidence anymore. Has anyone have this done to them?

The rental experience was average. The signage to where the rental cars are located could be a bit…read moremore clear. Average customer service from this Hertz location

The people at the Avis rental place were very friendly. I was a bit late however they still…read moreaccommodated me. The car was beautiful and I had a wonderful time driving it around the city of Pittsburgh. I would definitely recommend this Avis location to anyone looking to rent in the area

great experience, super friendly customer service! Company rented this car (mid sized sedan) I…read moreasked for a "snazzy" car (expecting nothing) sales lady smiled and handed me the paper work. She didn't tell me what kind of car but when I found it in the lot....nice ride! Thank you Budget!

Not the best car rental experience. Reserved in advance under one name and it was such a hassle to…read morechange the name. Finally finished checking in and the garage pickup was a disorganized mess, too. A younger employee brought the car around for us and pulled it all the way into a dead end lane, which was tricky to get out of in a new car that was completely unfamiliar to us. It's also a little suspicious that the cars get picked up in a poorly lit garage, where it's harder to assess damage before you leave and can be liable for missed dents, etc. later. In any case, we were finally on our way. On our fourth day of a five day reservation, we got a flat. My husband was able to change to the spare but when calling the Avis hotline for info, they were next to useless at what should be a fairly routine situation to resolve. We got passed around to like five different people and had to start all the way over with our contact info and explanation each time, only to eventually be told to drive an hour back to the shop to switch out for a new vehicle. Not sure if options were limited because this happened on a Sunday or what but two hours later, our day was back on track. The second vehicle smelled like weed and there wasn't really a way to document that so we'll just have to see if anything happens with that.

A terrible place to rent a car, so never again for me. I rented a Prius at a very good price,…read morearound $550, and I returned the car in the same condition with perhaps a little dust and dirt (it rained the entire 8-day period I had the car). A week after I returned it, they sent me a $450 bill for a "cleaning fee" and then another bill for $119 dent damage, which I never saw (and I checked before returning it.). The bill for the dent came with a link to see the photos, but the link is dead, a 404 Error message, so I can't even see that. All-in-all, it cost me over $1100 for the rental. I've never rented from Avis before and I will never rent from them again. Avoid them, completely!! I'm going back to Hertz.