It was super easy to rent a car from Alamo at the Pittsburgh airport. We were in our vehicle and…read moreout on the road within five minutes. When we returned the car, I commented about a residual smoke smell, and the employee was kind enough to knock $25 off our bill. I recommend this Alamo location for great customer service.

I just wanted to give a quick shoutout to Anthony Thomas at the Pittsburgh airport location for…read moreawesome service during my recent rental. I booked through Expedia, expecting a BMW X7 or Range Rover, but when I arrived and those weren't available, Anthony personally made sure I was taken care of. He went out of his way to find me a Range Rover Sport, which I really appreciated. As a business owner, I truly value that kind of extra effort and great attitude. I'll definitely be renting from your company again because of Anthony's service. Hoping you have more team members like him.

It's been a few years since my last review and since I recently came in, it's time for a new…read morereview, especially at their new location within PIT airport. Service is still great! Everyone I encountered was helpful and friendly! The selection of vehicles in the Executive Isle was amazing, more than one BMW to choose from and I snagged a fully loaded X3, which was amazing to drive and was brand new, only a thousand miles on it. Checking back in was easy too! The best part is that with PIT's new main, landside terminal, everything it walkable without taking a silly tram or train... Love this! National Car Rental is still the BEST!

Brock was super helpful!…read more He helped us so much! His attitude was the best I've encountered while traveling and dealing with rental cars. I will book through this company again!

I have nothing but kind words for this location and their staff. After a huge mix up and issues…read morerenting at another branch delaying me over half an hour, Kortney took care of my reservation and provided me with the service that I'd expect from Enterprise. She not only assisted in helping me find their branch, but in the easiest way to get close enough by so that I could be picked up by their branch. My five stars here can't even barely begin to express my gratitude for them and their professionalism. Thank you so much!

TERRIBLE CUSTOMER SERVICE!!!! Called at 4:40...sat on hold till 4:58 and got disconnected. Called…read moreback and got OFFICE CLOSED message. Wasted my Freaking Time!!!!

The counter staff was extremely helpful in getting us a car when an unexpected set of circumstances…read moredictated that our training group needed a rental last minute. While being a Gold Member has always been an outstanding experience over the years, I've never had to rent a vehicle in an emergency situation. They were fantastic!! Keep up the great work Hertz :-)

Noticed a fuel add on to my rental and this was done without my knowledge and permission…read more Has anyone else had this done to them from this location. I was at a wedding and another guest checked their rental and insurance and roadside was added to theirs when they specifically said no. This doesn't look like a coincidence anymore. Has anyone have this done to them?

If I could rate dollar car rental zero stars I would. Absolutely horrible customer service. Our…read morerental car reeked of cigarettes and made all of our stuff smell. They also charged me $515 for a car I booked completely covered by travel points. When I called customer service, they said there wasn't anything they could do, and denied my refund. So I basically lost out on ~$800 that was supposed to be fully covered. Would never recommend!

Booked through Southwest Arlines so it was just reserved and it didn't allow me to pay on the spot…read moreso when I got to the actual rental place they told me it would be 500 dollars as a deposit then it went up to 900 because I didn't use my credit card. They didn't disclose that at all and then asked me if I wanted to upgrade my car since there was going to be a winter storm . Why would I want to spend more money with you guys no thank you .

Rented a Hyundai Tucson from this Alamo location. The rental process was friendly, fast and…read moreefficient. It was easy to locate the vehicle and I was impressed with the equipment on the vehicle. It had CarPlay so using MapQuest on my phone was really... plug and play. The vehicle was equipped with blind-spot and lane-departure alerts.

Went to rent a luxury automobile, but when the person saw how much trouble I had getting in and…read moreout, they upgraded me for no extra cost to a premium luxury. So for that reason, definitely five stars. The vehicle was very nice and when it was trying to return the vehicle that was about as easy as can be.

It was my first time in Pittsburgh much less in winter. I was rather anxious because I wasn't…read moreexperienced when dealing with the possibility of snow and ice on the road. Because I planned to visit Fallingwater and other sights outside the city, I reserved a compact SUV from Enterprise for a week. I found their kiosk in the parking garage with relative ease, and they assigned me a 2025 Ford Escape (Photo 1). While the service rep was cordial, he merely pointed me in the direction of the vehicle. Since I wasn't familiar with the model, I struggled finding it, and he was already working with his next customer. Here's where my experience fell short as I would've appreciated a quick tutorial or at least a walkthrough of the dashboard. I honestly couldn't tell if the gas tank was full or even how to fill the tank. I eventually figured it out through trial-by-fire on the freeway to my first hotel, but it didn't boost my confidence. By comparison, I just had a car rental experience in Okinawa where the employee checked my rental car in painstaking detail and patiently walked through the features. Now that's what I call platinum service. Fortunately, the Escape served me well during the week. I found it easy to drive even during below-freezing temperatures, and I was pleasantly surprised how well it handled city traffic congestion and narrow parking spaces. Returning the SUV was pretty straightforward with no incident, and I did figure out how to fill the tank. The base cost was $389, but with the addition of roadside assistance coverage and other fees, it added up to close to $700. RELATED - Exploring Pittsburgh? Here's a collection of places I've visited and reviewed: https://yelp.to/AzcYxP3-Mb

UPDATED REVIEW: Issue Resolved, but the Experience Was Rough…read moreMy experience at the Cherry Hill location was extremely frustrating. The office was understaffed, and I was told to leave the keys during drop-off, as I was headed to the airport to catch a flight. Later, I was contacted about "damage" I never saw, and a month later I received a $750 charge for a 1" scratch on a $165 rental. With a spotless driving record and no incident during my rental, I disputed it. It took months of effort, and if I hadn't pushed so hard, I don't think it would have been resolved at all. The bright spot was the corporate representative who handled my case. He was patient, responsive, and stayed with it until everything was settled. I'm relieved the situation ended well, but I hope the Cherry Hill location improves staffing and return procedures so others don't end up in the same position.

Terrible experience. Drove 4.5 hrs round trip to purchase a car (that was terribly detailed) for…read morethem to tell us they require a cashiers check for payment (after no one had mentioned it all week) and wouldn't allow us to purchase. complete waste of a day.

I wouldn't rent a pen from these guys. After leaving my EZ-Pass in the car. I called the shop right…read moreaway to let them know so they could take it out for me. The employee says the car is in for an oil change and will call me back. That never happened. I vistited the shop only a few days after to go check for myself. They said the car was rented out. After a few more days. I start to see chargers shop up on my lost EZ-Pass. They do not care for personal property. Please take your buisness anywhere else.

After a cancelled flight from Chicago to D.C., I was rebooked to Pittsburgh. Avis let me rent a…read morelast-minute car for $175 to D.C. Justin at the Avis counter, which is inside the airport near baggage claim, was friendly and fast! Once I was set to go, I crossed the street to the parking garage and waited for my car to arrive. That took about 20 minutes, longer than Justin said, but it was alright. I recommend Avis!

worst checking in process ever @ Pittsburgh airport…read more waited over an hour to collect car due to one person checking people in for Avis and Budget car rental. This is after 8 hour flight from London. so slow, loads of very young children getting restless and I felt so sorry for the parents as they had no choice but to wait Won't ever use them again. All the other car desks well staffed such as Doller or Almo I asked if they could get anymore staff and they just said "No".

Not the best car rental experience. Reserved in advance under one name and it was such a hassle to…read morechange the name. Finally finished checking in and the garage pickup was a disorganized mess, too. A younger employee brought the car around for us and pulled it all the way into a dead end lane, which was tricky to get out of in a new car that was completely unfamiliar to us. It's also a little suspicious that the cars get picked up in a poorly lit garage, where it's harder to assess damage before you leave and can be liable for missed dents, etc. later. In any case, we were finally on our way. On our fourth day of a five day reservation, we got a flat. My husband was able to change to the spare but when calling the Avis hotline for info, they were next to useless at what should be a fairly routine situation to resolve. We got passed around to like five different people and had to start all the way over with our contact info and explanation each time, only to eventually be told to drive an hour back to the shop to switch out for a new vehicle. Not sure if options were limited because this happened on a Sunday or what but two hours later, our day was back on track. The second vehicle smelled like weed and there wasn't really a way to document that so we'll just have to see if anything happens with that.

A terrible place to rent a car, so never again for me. I rented a Prius at a very good price,…read morearound $550, and I returned the car in the same condition with perhaps a little dust and dirt (it rained the entire 8-day period I had the car). A week after I returned it, they sent me a $450 bill for a "cleaning fee" and then another bill for $119 dent damage, which I never saw (and I checked before returning it.). The bill for the dent came with a link to see the photos, but the link is dead, a 404 Error message, so I can't even see that. All-in-all, it cost me over $1100 for the rental. I've never rented from Avis before and I will never rent from them again. Avoid them, completely!! I'm going back to Hertz.