I've had pretty decent luck with Enterprise but didn't know what to expect here since the rental…read morewas setup/paid through GEICO (their insured customer hit my parked car). Voicemail on Wednesday am, first day immediately after it was booked, told me a car was ready; when I called back and shared I was walking to pickup on a sunny 85 degree August morning, I semi-expected them to say "we'll pick you up." Instead I got "ok" (then he hung up). Greeted by Emily on arrival who handled the rental with speed and efficiency. I appreciated that everything was computerized, including VIN numbers, vehicle inspection reports for previous damages, gas levels, and rental agreement; signed on the electronic dotted line using her tablet, then received an email copy within seconds. I pointed to several spots to note damage where she reassured me they're looking for deep gouges bigger than a golf ball. She gave me her name and instructed me to call with any issues. Total transaction time was ~10 minutes. I gambled by opting out of $13 daily insurance which paid off since the car incurred no damage while in my possession. Grand total to GEICO was $156 for 6 days usage. White 2018 Nissan Maxima, though newer, was thankfully a comparable rental to my vehicle; liked the backup camera and keyless door handle entry/push button start. DID NOT like the odor of cigarette smoke attempted to be masked by cleaner. My older son and I have asthma but we sucked it up (pun intended) and managed ok. Floors, upholstery, cubbies and trunk were free from visible debris. Car drove reliably with a smooth ride. Male employee that finalized the return was transactionally friendly; he livened up when I started talking about NFL football. After he confirmed no damage and full gas tank, he assured me I was good to go, told me a receipt would be emailed, then asked about their customer service, specifically if there was anything they could do better. At the time I had nothing, but did I mention "Neil" called me nearly 24 hours later asking (implying) if I damaged the rear bumper!Preposterous and strange considering my return inspection cleared with no (new) damage. Clearly this happened after I left the lot (or not at all). So yeah, here's some improvement suggestions: 1) extend an offer to pickup/drop-off customers 2) review vehicle features with renters for full size levels and up. I'm tech savvy but my Mom probably wouldn't have figured out the keyless entry perks. 3) my rental came with 2 fobs, but they were fixed together on a steel braided security cord. Useless having 2 if they can't be separated! 4) inquire about damage when a customer is still there; I'll refrain from jumping to scam/overcharge conclusions. Will keep you updated if this escalates further.

The customer service i received today was absolutely horrific, at the Monticello Norfolk…read morelocation. Representative name is Tayvion, this rep was argumentative, advised me that I needed him, "these are my cars". His demeanor was aggressive and extremely hostile. Amazingly the other reps just sat there. No one came to my defense. I will never patronize this location ever again. I have never been spoken to like this from any establishment. I plan on drafting a letter to their corporate office as well.

I love renting from National, mostly because of their amazing and friendly customer service, but…read morealso because of their Emerald Isle. So, when I got here and learned I needed to go to a counter, but they had a large fleet of cars and this was a larger airport, I wasn't too happy. But the service was very nice. I prefer to look through vehicles rather than having them select for me. In this case, I have top tier status with National and the guy before me with non status (comment was made about it being first time with National) was offered an "upgrade" and given a vehicle I would have chosen from the Executive Emerald Isle. When I get there, I'm offered a Mitsubishi Eclipse. I immediately said "No!" It took him about 5 minutes, but he found me a mid-size SUV, which is all I wanted. They should reserve the "upgrades" (if that was truly an upgrade the previous guy got) for those of us who rent on such a regular basis we're truly entitled to them based on our status. Then when I went to get the vehicle and noticed the size of their fleet, I realized there's no reason this location doesn't offer the Emerald Isle. I rent from many larger airports as well and many many tiny airports and understand why they need to do counter service versus the Emerald Isle, this location shouldn't have counter service. All that being said, the car was great. The service was fine. And I was out pretty quickly. As for National's customer service, one of the most annoying things is when I write a mediocre review like this they post this typical response: "...we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you." But they make it nearly impossible to contact them, so it's very insincere. If you want to reach out to me, PM me on this site, rather than posting these canned replies.

Disappointed that the service is not standard for National executive members nor any National…read morebusiness members where you skip the counter, chose your car (any reserved car in the executive aisle) and drive off (after a quick scan). Here, you have to go to the counter, present all the same info they already have, they had no cars, so they gave me some Mazda suv. Filled out the documentation got the keys and then drove off. Drop off was fine.

Had a good experience with budget and leaving this because of Mary who was a sweetheart and helped…read moreme out when I left something in the car and helped me find it. Great workers here and helped a ton! Thank you!

This location was a terrible experience. I reserved a vehicle more than two months in advance, yet…read morewhen I arrived on 6/6/26 at around 5:00 PM, the service I received was extremely disappointing. The two female employees working at the counter were rude, unprofessional, and completely lacking in customer service skills. If a company knows it has a high volume of rental customers, it should be properly staffed and prepared. Making customers wait and then treating them poorly is unacceptable, especially when reservations were made well in advance. Budget needs to do much better with customer service, staffing, and overall professionalism.

Shawn is fantastic. She's been our driver several times. Always professional, kind, amazingly…read moretireless, polite, and great care toward us. She navigates traffic and long trips that would be exhausting for me, effortlessly, very alert and driving flawlessly. Whenever I don't want to handle long drives or need medical care for something, she's the one we always contact and know we can count on. Take a bow!

From the first communication with Deb to the online reservation to the auto reminders and direct…read morecommunication from dispatch and Shawn, the driver--this was an excellent experience and very good value. Shawn was early, very professional, drove safely, and asked about needs. She was excellent and I would highly recommend this service!

Excellent experience with the Alamo team at ORF. The check-in process was quick and seamless, and…read morethe staff demonstrated a high level of professionalism and courtesy throughout. I was pleasantly surprised by a complimentary upgrade, which was greatly appreciated. The vehicle was clean, new, and in excellent condition, making for a first-rate rental experience.

Get vehicles with Bluetooth capabilities. Our Mitsubishi compact SUV didn't have ability for…read moreCarplay nor have maps. We had to use our phone and try to see our phones without a phone holder, makes it difficult in a new city. Positive is the front desk person we interacted with was very friendly and understanding.

This is the most BS car rental place ever! I rented a car using my miles from American Airlines…read moreand was told that a $200 hold would be placed on my card for the car. I was only in town (Norfolk, VA) for a few hours. Picked up the car at 1538pm and returned the next morning at 0500 for my 0700 flight. I was charged $255 as they stated this short amount of time was equivalent to two days charges at $100+ dollars a day. I would NEVER rent a car for that much per day and I travel all over the world! I verified at the check-in counter that my miles had taken care of my one day rental and that I was good to go. So being charged outside of my miles, which I also lost, and for TWO days (and I had the car less than 24hrs) is absolutely ridiculous. Also, I used a lot of my points to reserve an SUV, but upon arrival, they didn't have any so I had to settle for a smaller sedan. I will surely let ANY and EVERYONE know to never use Dollar/Hertz for their rental cars again!

Excellent service and a beautiful car. This was the first time I rented a Buick and I am impressed!…read more I flew in and I couldn't find my lightning cord but I didn't need it! The OnStar worked seamlessly and got me where I needed to be! Thank you, Dollar Rental Car

I reserved a Rogue or comparable car months ago. Picked the car up, no Rogue. Gave me a Chevrolet…read moreTrax which is comparable with Nissan Kicks. They should have given me an Equinox to be equivalent. The inside windshield was filthy, I had to wash it really well before leaving. Their customer service has a lot to be desired. I will not rent or recommend them to anyone

The rental we got from this location was not cleaned. It had someone's dirty clothing in the…read morestorage. The car had crumbs everywhere. The seat was falling apart. The heat did not work. There were extra charges they did not mention. The screen was sticky and had finger prints all over it. This was a terrible experience and they would only give us a voucher that wouldn't even cover the tax of a new rental. No option for a refund. Don't go here seriously do not. Hertz lost a customer because of this location. I've rented cars before and this is by far the worst experience I've ever had

The staff at this location are very helpful, courteous and professional. They really care about…read morethe customers and is shoe's in their professionalism. Unfortunately they are being handicapped by the online reservation staff that are promising customers that there is inventory at the location and not taking into account whether ornate the cars are in service. Which in turn, the customer drives or Ubers to the location only to be told there are other vehicles available... The customer also blames the location instead of corporate... No fair to the staff who are trying!

Literal scammers. Was never notified when my insurance coverage ran out and I was charged an extra…read more$400. Never go to this place

This Avis location was on the third floor of the adjacent garage in Norfolk airport. The area…read morelooked little gloomy with their yellow warm lights and low ceiling under maintained garage area. They had a small agent booth available and there was drop box to return car keys. I came here to drop off the car. It was easy to follow the directions to the return area. An agent was present to direct the returning cars. Once I parked, she reminded me to leave the keys and turn off the ignition. She processed the return in few minutes and I got the final receipt in via email. I drove the car for 5 days for over 500 miles. Everything worked fine and had no issues with the car. Was so glad with another amazing Avis rental experience.

8/14/2026, 3:30pm - If we could give this 0 stars we would; we reserved our car here at this…read morelocation via Costco Travel and was told to wait while they get a car available for us. 3 hours passed and we still were not called up, we were wondering where we were in this invisible queue as they continued to yell out people's names in a lobby full of other waiting customers. The staff was also rude when asked about it, all while more and more customers were lining up for their reservations. No explanation for this wait and overall bad communication. We will not be using this location, or Avis itself, to rent again. We ended up using Enterprise instead and they were able to get us out with a vehicle in about 20 minutes.

Customer service 5/5-Every staff person was good but Kira and Mel were great, they were outgoing…read moreand professional. I appreciate this Enterprise site offering complimentary water and snacks near the car pickup window. After a long flight and being greeted by the local hot/ humid weather, hydration and a quick bite was nice before heading to my hotel. (Little offers as such makes one location better than another.) My car was ready and my transactions for picking it up and dropping the car off was seamless.

I booked through a representative once I had to spend tbe night at the ATL airport. When I arrived…read moreat the counter at the Norfolk airport the representative was very very rude to me barely looked up my reservation and said they were sold out. He then proceeded to kindly assist 3 other customers which were Caucasian as I patiently waited for a manager. When I got to the manager I told her what happened and she said yeah we are sold out without listening to my whole scenario. I rent from enterprise all the time so to be treated so poorly was highly disappointing and I will be writing the enterprise corporate office and escalating this unfair treatment. I will apply to take my business elsewhere where they have respect for their customers