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    Hertz Rent A Car

    1.8 (4 reviews)
    Open 7:30 am - 6:00 pm

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    2 years ago

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    4 years ago

    Rented from Hertz at the Norfolk Airport. I was in line for over 2 hours. It was ridiculous. No customer service.

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    11 years ago

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    10 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.3
    (20 reviews)
    0.7 mi

    Terrible communication!…read more Called this location while at the airport because they had cars at their location. They told me over the phone a returning flight would dismiss the security deposit & explained how I could use my debit card if I didn't have a credit card. Either way, they told me one thing on the phone which led me to going to this location on Monticello. I get there and now I can't use a debit card and now they don't allow flights to cover deposits so now I really just wasted my time. Granted all of this was explained on the phone prior to a uber being booked! Terrible communication! I will not be coming back.

    Need to work on customer service and make sure that your workers are telling the customers the…read morecorrect thing. I was hit and my car was being repaired, I was told I had a limit that insurance was paying for the rental, so I clarified with them that I do not want to go over that. The worker then stated $900 would cover me up to a month so I should not worry. I was told I would be notified if I went over and that insurance would likely extend if needed. I did not receive any kind of notification and when picking up my rental, the woman told me to disregard the return date stated on my agreement, and I could return the vehicle to Classic Collision when I had my car back. Three weeks go by, I receive a call informing me that my rental was supposed to be returned on the 5th, and I am responsible for paying the days after (2 days). I stated that's not what I was told while scheduling the rental and I do not have the money to pay for that. Then I was told I have to reach out to insurance or pay/return the car today at 12pm (it was 9am when I was called). I explained to them the adjuster was not responding and that I am being backed into a corner here and I need a vehicle. They stated they understand the situation I am in, but insisted the car still be returned today, I clarified again that I did not have the money to pay them. I am crying and frustrated on the phone and their only concern is the car being returned. The manager was speaking with me initially, and was busy with a customer when calling back, clearly not concerned with dealing with the situation. I am not shocked in reading past reviews. I AM shocked about the lack of communication. I don't understand why I was not notified on the 5th, and why I received a call requiring the car to be returned immediately. Respectfully, I was given misinformation by one of their workers and in the end was basically told to figure it out. Basic human decency is lacking.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    National Car Rental

    National Car Rental

    3.3
    (72 reviews)
    5.9 mi

    I love renting from National, mostly because of their amazing and friendly customer service, but…read morealso because of their Emerald Isle. So, when I got here and learned I needed to go to a counter, but they had a large fleet of cars and this was a larger airport, I wasn't too happy. But the service was very nice. I prefer to look through vehicles rather than having them select for me. In this case, I have top tier status with National and the guy before me with non status (comment was made about it being first time with National) was offered an "upgrade" and given a vehicle I would have chosen from the Executive Emerald Isle. When I get there, I'm offered a Mitsubishi Eclipse. I immediately said "No!" It took him about 5 minutes, but he found me a mid-size SUV, which is all I wanted. They should reserve the "upgrades" (if that was truly an upgrade the previous guy got) for those of us who rent on such a regular basis we're truly entitled to them based on our status. Then when I went to get the vehicle and noticed the size of their fleet, I realized there's no reason this location doesn't offer the Emerald Isle. I rent from many larger airports as well and many many tiny airports and understand why they need to do counter service versus the Emerald Isle, this location shouldn't have counter service. All that being said, the car was great. The service was fine. And I was out pretty quickly. As for National's customer service, one of the most annoying things is when I write a mediocre review like this they post this typical response: "...we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you." But they make it nearly impossible to contact them, so it's very insincere. If you want to reach out to me, PM me on this site, rather than posting these canned replies.

    Disappointed that the service is not standard for National executive members nor any National…read morebusiness members where you skip the counter, chose your car (any reserved car in the executive aisle) and drive off (after a quick scan). Here, you have to go to the counter, present all the same info they already have, they had no cars, so they gave me some Mazda suv. Filled out the documentation got the keys and then drove off. Drop off was fine.

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    National Car Rental
    National Car Rental
    National Car Rental

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    Dollar Rent a Car

    Dollar Rent a Car

    1.1
    (69 reviews)
    5.9 mi

    This review is for an early morning rental pick up. I didn't read the reviews until after I…read morereserved a car and was worried I wouldn't have a car to pickup. I'm thinking a 7am pick up almost guarantees you a car since that's when they open. Customer service was beyond lacking. I got there around 6:50 and saw employees in the back. I stood in line and know they saw me. Without saying anything (even "hey, we open at 7. Be with you then.), one employee closed the door. It doesn't make you invisible. I know you're in there. At 7:01, the employee comes out and proceeds to start up the screen. There was another customer in front of me and then it was my turn. The only words spoken were commands to get through the rental process. Then I'm handed keys and a location (A-##) and left alone. What does A-## mean? How do I get there? No more information to spare, I start walking and eventually figure it out. Non-existent customer service, rude, and unhelpful. I see why this location has difficulties with satisfying their customers. I gave 2-stars because I did get the vehicle I reserved quickly, which is more than it seems most customers get. ‍

    This is the most BS car rental place ever! I rented a car using my miles from American Airlines…read moreand was told that a $200 hold would be placed on my card for the car. I was only in town (Norfolk, VA) for a few hours. Picked up the car at 1538pm and returned the next morning at 0500 for my 0700 flight. I was charged $255 as they stated this short amount of time was equivalent to two days charges at $100+ dollars a day. I would NEVER rent a car for that much per day and I travel all over the world! I verified at the check-in counter that my miles had taken care of my one day rental and that I was good to go. So being charged outside of my miles, which I also lost, and for TWO days (and I had the car less than 24hrs) is absolutely ridiculous. Also, I used a lot of my points to reserve an SUV, but upon arrival, they didn't have any so I had to settle for a smaller sedan. I will surely let ANY and EVERYONE know to never use Dollar/Hertz for their rental cars again!

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    Lots of frustrated folks
    Lots of frustrated folks
    Crazy line due to Dollar being cheap asses!
    Crazy line due to Dollar being cheap asses!
    Dollar Rent a Car

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    Hertz Rent A Car - carrental - Updated July 2026

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