I love renting from National, mostly because of their amazing and friendly customer service, but…read morealso because of their Emerald Isle. So, when I got here and learned I needed to go to a counter, but they had a large fleet of cars and this was a larger airport, I wasn't too happy. But the service was very nice. I prefer to look through vehicles rather than having them select for me. In this case, I have top tier status with National and the guy before me with non status (comment was made about it being first time with National) was offered an "upgrade" and given a vehicle I would have chosen from the Executive Emerald Isle. When I get there, I'm offered a Mitsubishi Eclipse. I immediately said "No!" It took him about 5 minutes, but he found me a mid-size SUV, which is all I wanted. They should reserve the "upgrades" (if that was truly an upgrade the previous guy got) for those of us who rent on such a regular basis we're truly entitled to them based on our status. Then when I went to get the vehicle and noticed the size of their fleet, I realized there's no reason this location doesn't offer the Emerald Isle. I rent from many larger airports as well and many many tiny airports and understand why they need to do counter service versus the Emerald Isle, this location shouldn't have counter service. All that being said, the car was great. The service was fine. And I was out pretty quickly. As for National's customer service, one of the most annoying things is when I write a mediocre review like this they post this typical response: "...we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you." But they make it nearly impossible to contact them, so it's very insincere. If you want to reach out to me, PM me on this site, rather than posting these canned replies.

Disappointed that the service is not standard for National executive members nor any National…read morebusiness members where you skip the counter, chose your car (any reserved car in the executive aisle) and drive off (after a quick scan). Here, you have to go to the counter, present all the same info they already have, they had no cars, so they gave me some Mazda suv. Filled out the documentation got the keys and then drove off. Drop off was fine.

Had a good experience with budget and leaving this because of Mary who was a sweetheart and helped…read moreme out when I left something in the car and helped me find it. Great workers here and helped a ton! Thank you!

This location was a terrible experience. I reserved a vehicle more than two months in advance, yet…read morewhen I arrived on 6/6/26 at around 5:00 PM, the service I received was extremely disappointing. The two female employees working at the counter were rude, unprofessional, and completely lacking in customer service skills. If a company knows it has a high volume of rental customers, it should be properly staffed and prepared. Making customers wait and then treating them poorly is unacceptable, especially when reservations were made well in advance. Budget needs to do much better with customer service, staffing, and overall professionalism.

Shawn is fantastic. She's been our driver several times. Always professional, kind, amazingly…read moretireless, polite, and great care toward us. She navigates traffic and long trips that would be exhausting for me, effortlessly, very alert and driving flawlessly. Whenever I don't want to handle long drives or need medical care for something, she's the one we always contact and know we can count on. Take a bow!

From the first communication with Deb to the online reservation to the auto reminders and direct…read morecommunication from dispatch and Shawn, the driver--this was an excellent experience and very good value. Shawn was early, very professional, drove safely, and asked about needs. She was excellent and I would highly recommend this service!

Excellent experience with the Alamo team at ORF. The check-in process was quick and seamless, and…read morethe staff demonstrated a high level of professionalism and courtesy throughout. I was pleasantly surprised by a complimentary upgrade, which was greatly appreciated. The vehicle was clean, new, and in excellent condition, making for a first-rate rental experience.

Get vehicles with Bluetooth capabilities. Our Mitsubishi compact SUV didn't have ability for…read moreCarplay nor have maps. We had to use our phone and try to see our phones without a phone holder, makes it difficult in a new city. Positive is the front desk person we interacted with was very friendly and understanding.

This review is for an early morning rental pick up. I didn't read the reviews until after I…read morereserved a car and was worried I wouldn't have a car to pickup. I'm thinking a 7am pick up almost guarantees you a car since that's when they open. Customer service was beyond lacking. I got there around 6:50 and saw employees in the back. I stood in line and know they saw me. Without saying anything (even "hey, we open at 7. Be with you then.), one employee closed the door. It doesn't make you invisible. I know you're in there. At 7:01, the employee comes out and proceeds to start up the screen. There was another customer in front of me and then it was my turn. The only words spoken were commands to get through the rental process. Then I'm handed keys and a location (A-##) and left alone. What does A-## mean? How do I get there? No more information to spare, I start walking and eventually figure it out. Non-existent customer service, rude, and unhelpful. I see why this location has difficulties with satisfying their customers. I gave 2-stars because I did get the vehicle I reserved quickly, which is more than it seems most customers get. ‍

This is the most BS car rental place ever! I rented a car using my miles from American Airlines…read moreand was told that a $200 hold would be placed on my card for the car. I was only in town (Norfolk, VA) for a few hours. Picked up the car at 1538pm and returned the next morning at 0500 for my 0700 flight. I was charged $255 as they stated this short amount of time was equivalent to two days charges at $100+ dollars a day. I would NEVER rent a car for that much per day and I travel all over the world! I verified at the check-in counter that my miles had taken care of my one day rental and that I was good to go. So being charged outside of my miles, which I also lost, and for TWO days (and I had the car less than 24hrs) is absolutely ridiculous. Also, I used a lot of my points to reserve an SUV, but upon arrival, they didn't have any so I had to settle for a smaller sedan. I will surely let ANY and EVERYONE know to never use Dollar/Hertz for their rental cars again!

The rental we got from this location was not cleaned. It had someone's dirty clothing in the…read morestorage. The car had crumbs everywhere. The seat was falling apart. The heat did not work. There were extra charges they did not mention. The screen was sticky and had finger prints all over it. This was a terrible experience and they would only give us a voucher that wouldn't even cover the tax of a new rental. No option for a refund. Don't go here seriously do not. Hertz lost a customer because of this location. I've rented cars before and this is by far the worst experience I've ever had

Have had an active reservation for 3 weeks. Checked in early yesterday and got a text confirmation…read more Arrived this morning on time only to be greeted with "we don't have any cars, we can't honor your reservation." What a complete scam. DO NOT under any circumstances ever give your business to a hertz location. Lesson learned.

I feel like the episode of Jerry Seinfeld... I have a reservation, but they don't have a car for…read moreme... second time in a month. Will never book with National or Enterprise at ORF airport again!

I utilized Enterprise due to a recall on my vehicles airbag. The dealership provided a rental while…read morethe work was being done. The Enterprise shuttle came to the dealership and picked up everyone waiting for rentals. We all filed in and they serviced us one by one. It was so fast and quick. More attendants came from the back as the line became longer. They came with tablets in hand and was able to check people in and out very fast. The young gentleman assisting me was very professional and handsome, I might say. He explained everything in detail and even found a reservation for the vehicle with my name listed. As I got outside I literally walked past the vehicle he picked out for me. It was a Dodge Charger. I'm coming from driving a Jeep and sitting up higher, so it was a small adjustment for me. I mentioned it to him and he went over some of the cool features with the Charger. He seemed very excited about this car. When I mentioned to him what I drove, he told me next time to mention my preference. I had the car for a day and returned it to the dealership who took it back for me...

Avis Rental Norfolk Airport wait time is almost equivalent to DMV wait time. I booked a car a week…read morein advance for pick up at 12:00pm. When I arrived there was no line but I noticed a lot of people standing around. I checked in at the counter around 11:30am. I was told to have a seat and they would call me when they have a car cleaned and ready. It is now more than an hour later and I am one of the people standing around ! still waiting.

My rental experience with Avis was horrible. Do not spend your money renting with this company. The…read morecar was dirty and there was food left from the previous occupant. My rental reservation showed that I chose a car that was a crossover type in the picture - when I arrived to pick up my car they put me in a different car and kept saying "this car is in the same class of vehicles". I wasn't looking for an upgrade, just looking to rent the car in my reservation picture or one similar. In fact, the exact car was parked right next to the car they forced me to take. When I called customer service to report the food and issue with the car the representative hung up on me. I worked in customer service my whole life - this company's service is horrible.