Very convenient location and the price is usually right but they regularly confirm a rental when…read morethey don't have cars. They also don't respond to emails regarding same sent to Customer Service. All the reviews from April to July about confirmed reservations with no cars available are what I experienced on multiple occasions. They have a broken reservation system.

Absolutely unacceptable…read more Our church has rented from this Enterprise location many times, including for multiple youth trips. For our most recent trip, we reserved a 15-passenger van months in advance. The manager even called beforehand to confirm the reservation. When we arrived, there was no van--and no plan to provide one. Our entire day had to be reorganized at the last minute, scrambling to find parents to transport our youth group to its service projects. Later that same week, Enterprise failed to honor a second reservation. Two vans were sitting on the lot, but the manager told us they were being given to another customer because they "rented more often." Once again, we were forced to scramble to keep the trip from falling apart. Unfortunately, this wasn't an isolated incident. Vehicle returns routinely aren't checked in unless you insist they do it while you wait. On one occasion, it took nearly two weeks--and intervention from Enterprise corporate--to get our deposit refunded. We filed two complaints with corporate and were promised a "rapid and satisfactory resolution." Nothing happened. This location used to be well managed. Today, it is unreliable, unprofessional, and impossible to trust. Reservations are meaningless, commitments are not honored, and customer service disappears when there is a problem. We will never rent from this location again, and we've encouraged our church community to do the same. After sharing our experience, several members told us they had experienced similar problems.

They rent these little GEM electric cars. They are great for the downtown historic district of…read moreSavannah. The staff goes out of their way to give you any help and recommendations for the area. Oh, and I get to feel "Gren" when in using an electric car, too.

I dealt with Cierra at SCR and my experience could not have been better. My car broke down outside…read moreof Savannah on my way from FL to DC for a business trip. The dealership didn't have a loaner available. Enterprise, National, and Alamo at the airport wouldn't rent me a vehicle to drive out-of-state without a return ticket. Long story short, SCR rented me a brand new vehicle the next day (on a few hours' notice) so I could continue my trip to DC. They also charged me about $400 less than what Enterprise et al. quoted for two weeks. Cannot recommend them enough. They're the only rental service I'll use next time I'm in Savannah. 10/10. - Don H.

Had a reservation at 9:00 a month advance and was given a dirty car with less than half a tank of…read moregas nearly 10:00. Ensure you have proof of how much gas the car has before leaving, Natascha Nowey will try to charge you a fueling fee. Will not be returning back to this location!

Reserved a car for a 6 day stay in Hilton Head/Savannah using a discount. . The car was fine but…read morethe billing was horrendous. When my husband got the text, it showed fees and taxes again. I went to the original bill and saw that I was charged twice for fees and taxes. I called and spent a lot of time on hold, finally got someone to research . Budget emailed me and said that I was correct but I got another charge. Rather than 400 dollars, I was billed over 700....I had to get on the phone again and explain everything....I had the email saying that I should pay 406...Now I am waiting for a credit...Waste of time....and what annoys me is they made it sound as if they are doing me a favor to honor the price I was quoted...they made reference to notifying the desk of the discount.....When I booked it with confirmation, all of that should have been in the system...Will not use Budget again.

We travel many times a year and usually love budget which we always use. Until this location. I…read morealways book an intermediate suv basically economy suv & with an offer of upgrade which is usually then a standard suv or if lucky an elite suv. My husband waited on the line about 30 minutes and was confused when given a Toyota Camry but accepted it not realizing no I did not book a regular small car. So waited online again this time with me so I could explain. Not only was everyone behind the counter mostly just talking & having fun which hey that's wonderful but do that on a break not when there's a long line of people waiting. Sign even says wait to be called up. Yeah cuz there's 4 people behind the counter hanging out but only 1 actually working lol. Someone finally decided they'd accept a customer & up we went. No one here obviously has heard of a compact suv and told me I don't get the rental from the photo as if I was born yesterday. I explained I never go by the photo I go by the class of what I want, I'm not an idiot who thinks you book the exact car in photo. Usually we book a compact SUV with free upgrade to regular suv. They said yes I was upgraded economy to full size car. No economy SUV! They seemed to not understand a compact suv was not a regular compact car. Telling me there's no such thing as a compact suv as I'm like yes a Hyundai venue or similar as they're like you don't get the car from the photo. Arguing with these idiots will get you nowhere as they couldn't grasp the concept so I finally said just give us the suv & we'll argue after the rental with actual company. When we're back home not tired after a flight & been sitting in the airport for an hour. Not to mention all these poor people behind us waiting and a poor guy next to us arguing with them about something similar. I know nothing about cars but I know there's a small SUV & a small car in the world. They are not all in same class or same thing lol. Maybe this budget location shouldn't offer compact SUVs if no one behind counter even knows they exist or that it's an option. Out of 20 car rentals of same exact car class we never had this happen anywhere else. Guy next to us kept saying he'd never dealt with these kind of problems at any other budget so it seems to be a theme with them. Even googling comparable to a Hyundai vue would be a Kona, trax, kicks, or soul. An upgrade would be a Mazda or rav4 or something along those lines. Not a Camry lol. Guy next to us was happy he just wanted a Camry and heard we weren't taking it so he said I'll take theirs! Guy behind the counter was like unless you're jumping in the backseat of their car you're not getting it cuz it wasn't put back in system yet. Just snotty way to basically tell him he'd have to wait which he was totally fine doing as he explained. We were like common fellow soldiers in a war lol. You start making friends when everyone is stuck at counter forever arguing with these people. Anyway I'd never rent from budget in this location again and I suggest no one do either unless you want some kind of issue. Read the reviews. Hopefully there's no issues when we drop off the suv or any other issues. Fun start to our vacation.

Jakera was extremely helpful in finding me a vehicle. She physically went out to the vehicles to…read moreverify it had what I needed. She went above and beyond to make sure I was able to accomplish my objective while in Georgia!

I see Chip O. experienced the same thing I did .Thank you for contacting Customer Service…read more The location has indicated that the vehicle was returned with less fuel than when it was rented, therefore, a refuel service charge was imposed. While we can certainly understand your concern and request, In order to consider an adjustment to the charges please attach in PDF format, a copy of the gas receipt from the actual gas station that includes the name of the station, the address, the dollar amount and the number of gallons purchased. Alternately, you may provide a screen shot of the expanded details section from your credit card statement for the refuel charge. I DID SEND 4 PDFS with details and a Costco CC statement showing I bought gas at 6am. They said it wasn't good enough. They also did not refund my 1 day early return. . After 4 attempts without notice I just by chance checked my CC statement and they refunded the $180 refueling charge and 1 day early return. This is a scam and I can see on Nov 3rd someone else was scammed into paying. Keep in mind the fuel gas was over the full mark. Gas in SC is $2.75 gal. 50 gallons is $137. Class action lawsuit waiting to happen.. I have emails if anyone wants to see .

Customer Service with Alamo Savannah International Airport was amazing. The initial experience was…read moreexcellent with assistance from CFAR obtaining my vehicle reservation. She was extremely professional and polite in the customer service provided. I then encounter Shaneil would was remarkable with the vehicle walk thru and inspection. She was motivated and very helpful with ensuring i was comfortable with obtaining my vehicle. This was the best service I ever received in this line of business. Simply the Best!

One way rental from Atlanta to Savannah. I have to say the experience was awesome because I dropped…read moreoff the rental and the gentleman taking in the cars sent me a receipt via email. And then I walked into the terminal for my flight. Fast and easy. No issues and the credit card hold removed by the next day. Don't know how much easier and smoother it can get.

Our car had a tire that was leaking air right after we left the airport pickup. Attempted to have…read moreroadside assistance change the tire but it took hours and the estimated time was repeatedly pushed back. Eventually had to request a replacement vehicle which also takes hours. Customer service lines are very siloed/disconnected and agents are rude. The hassle of dealing with this took an entire day of our vacation. Would never use national car rental again

I love these smaller airports with the smaller rental car pick-up. National was excellent…read more As an Emerald member I went right out the side past baggage to the rental garage. Mere steps outside the baggage claim area - and walked to the outside kiosk. A friendly gal helped me while another man gave us some complimentary water bottles for our trip. Within about 5 minutes I had two cars to choose from. Super friendly and easy as pie! The car was backed in and we loaded our bags and were off! 10 stars!

Very easy I'm not exactly sure how long the line was for Enterprise, but my mom and sister handled…read morethe rental info, while me and my dad got all the luggage. By the time we got to the area for rentals they were finishing up the paperwork, I would guess no more than 10-20 minutes or so from the time we got off the plane, split off to get things to getting to the rental car were loaded up and out of the airport. Dropping off the rental was just as easy park in the drop off area unload leave keys and, on our way, inside to head back home

Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

We used them a few times and we have loved each experience! The cars are always in great condition…read moreand the staff are accommodating and friendly. We love this place for out of town trips. Ideal really so there is less wear and tear on your own vehicle. Treat their cars right and you won't have a bad experience!

I had a great experience at the Enterprise on Little Neck Rd! I was helped by Chris, Will, and…read moreSteve. They were all great in helping me to have a vehicle and facilitate going through insurance when my car was totaled. They made this experience less stressful for me. I am very appreciate to everyone at this location for their help!

Great Staff; easy access; Green means GO!…read more ----- ----- We visited Hilton Head Island for spring break, 2022. For previous trips, we've driven the entire way, or flown to Savanah (SAV) and driven in from there. For this trip, we flew all the way to Hilton Head Island Airport (HHH). This trip we were blessed; we ordered a mid-size car but they only had Chrysler Pacifica minivans, just like we drive at home - NICE! The staff was helpful and quick. National is my preferred rental car company because they let you pick your car; typically just walk from shuttle bus to car and get in and go. At Hilton Head Island airport, you get the keys inside from a friendly staff, and you're a very short walk outside to you car and you drive off and you're on your way. Thank you, National HHH! March, 2022 visit

Had a strange experience here the other day. Arrived at HHH. Asked the National rep if they had…read morecars. He said, "Physically, I do not have any cars here." Two minutes later, I booked a car via Kayak from National picking up at...you guessed it: HHH. I showed him the confirmation. Exasperated, he gave me a car. I honestly do not know what to make of this nor of some other aspects of traveling in the south.