This location really needs to get their shit together! Picked up my rental on 9/21. Upon arrival there was only 1 attendant helping people. There was 1 person she was helping. I was the second person waiting then slowly but surely multiple people started showing up. I saw multiple people go in & out the back. I was hoping these were employees arriving to work or from break to assist her! Nope! Finally after 30 minutes and 5 + people were waiting, she called for help from the back and 2 guys came out to assist. So they were just chilling in the back? Hmm My next issue...I called on 9/22 to extend my rental until Saturday. As someone answered, they asked if I minded being on a brief hold. This brief hold was over 20 minutes. I finally hang up and called right back, and the girl from before said "oh there was a lot of people that needed to be helped in our lobby but how can I help you"...great so you kept another customer on hold for that long...cool! Lastly, I go to drop off my rental before they close on Saturday. Lobby is packed with people. The same girl does her speech of "if anyone is just dropping off I can take the keys and email you the receipt later". I go with this option, otherwise I'll be waiting around for forever. Guess what? It's Thursday, September 30th and still no receipt. Never had this experience with Enterprise. I'll stick with them going forward. read more

There's a reason this location has 1 1/2 stars. If I could give no stars, I would. Every single time I've gone, I've gotten new rules from different people. I've had to go back and show licenses then the later person says I didn't need to - I live 35 min from the location so it's extremely inconvenient. I will never be coming to this location again - extremely slow and nobody knows what they're doing. They can't get their rules straight and seem to upset every other customer they're serving. read more

No stars at all horrible service 1 employee not helping anyone completely horrible experience had people waiting for 2 plus hours. Never use this place for any transaction. read more

Recently rented a vehicle for 22 days ($1,000 + rental fee) and Hertz didn't have the decency to drive me back to my residence. Said it outside their 15min courtesy drop-off. Mind you, I live 16 min away. Poor....poor customer service.... But they sure did take my money . A bit of advice, they really don't care about the consumer. It's about money. Don't rent from Hertz.....never again will I allow Hertz to take my money....Hertz has no common courtesy. What has this world come to.... read more

Okay this is our experience at this location. We had a Chevy equinox, 26mpg, clean an with no issues. Two agents, six customers. They were very polite, efficient. Honestly felt bad for them. Customers please remember these people are getting major attitude all day long from people renting vehicles, spending money they may not have or want to spend. Please be polite & smile. Cheaper to rent online and pay in advance. Minus one star-poor management/franchise owner read more

21 years I've been a Hertz Gold member. This local edition continues to disappoint. I had a 3 pm reservation last Tuesday and it was 3:43 before I had my car. They posted the receipt as full of gas and out at 3:13, but it was full. The agent had an attitude about my mask. I offered to stay outside and she tried to insist she could only help me if I came inside. And corporate doesn't seem to care. read more

Hertz Rent A Car - Empty tank and oil change required. - Car Rental Near Me - Temecula, California

Based on the reviews I'm lucky I even got a car. Even though it was dented. Turtle like customer service. Waiting room filled. Won't rent from here again. read more

0 stars for Michael and his whack ass Hertz. Show up at 4:05pm and they said they closed at 4. I showed the reservation and they claim they are out of cars. Michael's fake apology and attitude is not acceptable. I hope Michae's position is for his crap service and i hope this fake care rebtal business is closed down permanently. read more

Rented a car from here this business is very busy I reserved a newer Buick regal but they gave me a nice 18" Nissan Maxima instead that was actually fun to drive. Checking the car out was easy and the lady who helped me was really nice she was a Filipina girl I didn't get her name but she was awesome and helpful thank you Miss Lady for the car selection. I will be back to do more business also extending the car for an extra day was hassle free I loved it. read more

Hertz Rent A Car - 18 Nissan Maxima - Car Rental Near Me - Temecula, California

Great people, great services! Nothing to complain about anyone! They even pulled Vehicle out of San Diego for me! So absolutely nothing to complain and very thankful for their service! Just thank you! read more

Just don't do it! Reservation was at 4PM, arrived at 4:04PM and there is a woman already yelling at the employee Michael bc she said she had been waiting on him to open the door for 30 minutes. Michael says they were closed and had no vehicles to honor anyone's reservation. Judging by the reviews they really should just close this entire location. We had to drive 40 minutes to Vista for a van. The staff at Vista stayed open twenty minutes passed their closing time to accommodate us. Such poor customer service at this location. read more

I will never understand how incompetent companies can continue to thrive but here we are. Rented my car a week ago for pickup tomorrow only to get a call at 4:30 today telling me they don't have a car for me. This leaves me no time to rent a car elsewhere because car rental companies close at 5pm. To make matters worse the woman tells me I can rent at the same price from Ontario Airport so I set that up online. On a hunch I called the Ontario Airport location to find out they are going to charge me $300 more. Highly disappointed, stressed out and beyond aggravated with this company. read more

If I could give this place zero stars, I would. If you have all day to spend here...then you'll be fine. I unfortunately do not. I've been here 4 times (2 pick ups/2 drop offs). Each time I've waited longer than an hour even though the car was reserved (except the last drop off). Your time is not important. The staff moves slower than molasses and there is literally one guy at the desk helping walk ins and answering phones. I'm stuck using this place because it's the only place Nissan Temecula uses for their rentals (new car seems to be a lemon). They fail to tell you that you can just hand them the keys if you are doing a drop off. I finally figured that out on the last drop off. My fault, I guess. I added rental coverage to my car insurance just so I could avoid going here again. I'll just front the money and get reimbursed. read more

I had a bad experience with this rental agency. I was involved in an accident- rear ended to be exact. After that traumatic experience I had to get another vehicle to get to work. I was secured a vehicle from the other parties insurance company. I went to pick up my vehicle and the vehicle they gave me hadn't been cleaned. I thought okay I've been through enough and just want get home to rest. I had no other problems with the car. About one month later I was just checking my back account as I generally do and notice a substantial charge from Herzt. $997.00 I immediately called thinking the charge was in error. The representative said I had agreed to the extra auto insurance charges. NOT!!!!! Now mind you I have full coverage auto insurance. I know my carrier would cover me if I had have been involved in an accident in their vehicle. The agent that assisted me never mentioned I would be charged an extra $ 29.00 a day for the vehicle. When I call to speak with a supervisor my phone calls were not returned on more than two occasions. Finally a supervisor did responded and offered me $300.00 refund. I had requested to speak to another supervisor and was told there was no one else to speak to regarding my request for a full refund. I explained what had happened with the no call backs, and how the agent never explained to me I would be charged the extra fees- I suspect it because they received a commission on the victims/ customers. Andrew, the supervisor was unprofessional and told me he spoke for the corporate office and he had the the final say. I had to escalate my complaint to the executive offices. I was told by there office in the notes I had agreed to a partial payment in the amount of $300.00. I request the conversation to be reviewed so they could hear the truth at not time did I accept the 300.00 they tried to offer me. The executive team claimed they would review the tape. After the so called review they still only offered me 300.00. If this is they way they treat their hard working customers. I'm a Mother who has a disabled son and has no extra money. Shame on you Hertz!!!!! Thanks but NO thanks! Take your business e read more

A complimentary rental was set up through my insurance company. Was told that there would be complimentary pickup. I have them a call and wanted to utilize the complimentary pickup, but was told that Fallbrook might be too far for them. The lady that answered me said that she would speak with the manager and get back to me. No call back still. The reservation that I received didn't say anything about mike restriction. It just says complimentary pickup. Very deceiving message from them. That would mean I would have to pay $20 for an Uber to take me from my house to Temecula to get the car. This rental reservation is a no go for me. read more

Definitely make sure you have nowhere to be while waiting on a rental car here. The customer before us waited two hours for his car and we waited an hour and a half for our car. The guy with the long black hair wasn't friendly or apologetic at all. Another customer was super late to work. I definitely don't recommend renting a car here. read more

Worst service! The employees are confused and unaware of company polices. If you can try your best to rent a car from another company.

The worst experience I've had. From the dog hair in the back seat to the gas not being full. This particular hertz in Temecula is in need of some serious customer service improvement trainings. Love how the customer service likes to argue with the car renters. State Farm please pick another car rental agency to partner with. I'm now having to drive to Escondido just to avoid Temeculas store. Btw I paid 15.00 for my uber from my Apts to the Temecula branch because no one could pick me up. Never again read more

Just received a call from Hertz stating the vehicle I reserved a few weeks ago for pick up tomorrow morning is not available. The lady stated they over booked and called me to inform me the day before. I reserved this large SUV to take my son and players to a soccer tournament in AZ tomorrow. With the last minute call I can't find a large SUV from anyone to rent for the weekend. The only solution the lady offered was to call corporate. I called them and spent almost an hour for them to tell me there is nothing they can do, it was overbooked and sorry we can refund your money we took a few weeks ago. This is the second reservation within a month that has not gone according to plan. No I have to figure out how to get to AZ from CA tomorrow. read more

Very bad customer service. It took 2 hour just to get a reservation and for them to clean the car. All of their cars are filthy. The manager is rude and takes down to customers. read more

I have used Hertz twice so far this year and have had two great experiences. They have very friendly staff and really went the extra mile on masking sure I was ready for my trips. I would def recommend using them, and will continue to do so in the future!! read more

If I could I would leave zero stars! Went to pick up my reservation for a suv. Got there at the time of pickup all they had for me was a Ford Focus! How can you expect me to take a car when I have made a reservation for a suv! This place sucks!! read more

After my sixth rental via Hertz I am upgrading this review from 4 to 5 stars, as they (to me) are "as good as it gets" for the Temecula Valley area. I have had ZERO issues each time I have rented from them, including this past weekend. You can read, if inclined, my previous reviews (below) as to what I perceive are the hang ups with most people (besides the fact some will ALWAYS take the time to write a negative review when they feel they have been "wronged" in some way). We came in on a late Friday afternoon, when it is usually crunch time for them (yuck). We were in and out in a timely manner, considering I made the mistake of checking in an hour earlier than I had reserved the car for (my fault). The wait when I returned it late Monday afternoon was not hateful either. Both encounters were with Joe and I appreciate your professionalism. As noted, should I ever have an issue I perceive as negative I will update my review and let y'all know. Even so, I can't imagine it being an issue that would drop it down to a single star! We shall see... read more

On Wednesday 3-31-21 I had an emergency and I decided to rent a car, I only had couple of hrs. to get ready and hit the road, I had made an online reservation early that day (5 am or 6 am) for an afternoon pickup; I went to get my rental as schedule (12:30 Pm) with all my things ready to travel, I got a big surprise they did not have any cars available, I was also told "we will give you a call as soon as we get one" I never received that call either. I end up not going to where I was supposed to go, no apologies or anything. I felt pretty disappointed with such a great company just letting their customers hanging like that, like they didn't even care. I will NEVER use them again! read more

My job requires me to travel a lot so i have dealt with rental cars many many times. Never have I had this happen to me. June 11 I reserve a convertible. I get a confirmation and email saying it's good to go. I call once to check car will be there. June 23rd a second verification email. It was reserved for 0900. I show up at 917 and my wife drops me off... 0925 I get seen...they say the car is in the system and it is here but they can't find it. I wait an hour. I get told the manager might have it but he can't be contacted... They might have one I hemet and asked me if I want to go and pick it up there? One I'm stranded here and two the whole point of a car rental place is I reserved the car here, I live in Temecula I want to rent here. Easy to pick up my luggage and go. We have reservations for a family gathering in Santa Barbara its 1233 right now and I'm 3 hours behind schedule. Now I'm questioning will I even make dinner there and I know hertz won't reimburse me for my lost money for dinner reservations. This place is understaffed and I counted 4 people while waiting that had cars reserved they didn't have. Not only that the phone rang 72 times. Did I count it yes because I was sitting in the lobby waiting for my car. This is the worst experience I have ever had, it ruined my vacation and at this time I am still waiting for my car. If anything I was here the exact same hours your employees were and the only difference is they got paid for their hours and I sat and waited on my own dime. This is by far the worst rental car agency I have ever seen in 20 years of massive traveling. read more

Booked a rental car here so that we would have a mini van to take my parents to the airport with all of their luggages. I originally rented from Avis a few days before for a much cheaper price for a Standard Elite SUV. But we didn't want an SUV, we wanted a Mini van and at Avis, it was sold out. So we went here to book a mini van. The website said it was available so we booked it through the website. When it came time to pick up the mini van, we were told that they don't have any. So in other words, they lied about having mini vans available and we ended up with a standard Elite SUV, the same kind of car we rented from Avis a few days earlier, ONLY it's $70 more a day! Oh, how thoughtful of you, Hertz! Had I known, I would have stayed with Avis. The lady there tried to convince me that everyone including my parents' luggages would fit in the car. It did, but we had to really squish everyone in, not to mention two car seats! Then during holiday traffic, we told them that we might miss their 6:00 pm deadline and they said that since they are closed tomorrow, we would have to pay for 3 days since they are closed the day after Thanksgiving as well. We didn't want to pay over $300 for a car we didn't even want! So finally, after my husband yelled at them over the phone, they said that they can drop the car off at the Ontario airport, they close at 10pm. So we drove home, got our car, took two cars to the airport, dropped the car off and came home, resulting in a 6 hour drive! Then, when we dropped the car off at the Hertz at the airport, they asked if the scratches in the front of the car were there before we picked it up. Since we picked the car up at night, at 6pm, we didn't see it and they didn't tell us. The Hertz in Ontario told us that the local edition Hertz like to screw people over like that and have people pay for damages that we didn't even do, so she had us fill out a report to cover ourselves. Unbelievable. I'm NEVER renting from this location AGAIN! read more

Loved every bit of my experience here. The staff is very friendly. No one gave me a bit of trouble when I turned my car in early (my own car was repaired earlier than expected!) Will rent from here again if I ever need a rental again. read more

Hertz Rent A Car - Front desk. - Car Rental Near Me - Temecula, California

I literally waited for an hour in line and it took an incredibly long time to help anyone in front of me. There are only 3 people working there and they are very disorganized and don't seem to care. The person in front of us in line said he had just rented a car from them and it broke down a few blocks away so he had to come back. And it looks like they don't even clean the cars between rentals! I ended up leaving and going elsewhere. read more

Every time I go to this location I wait 40-60 minutes plus....You also have a 50/50 chance they will actually have the vehicle you reserved.

My car had overheated on the 215 so I needed a rental, I have AAA with one free day rental but for 48 hrs so I'd pay for the second day. I got in and the guy who was available looked at me like I was a burden and wasn't genuine when it came to helping me with renting a car. I understand that I couldn't get a car using my debit card since I'm under the age of twenty five but they should have it listed as I don't have a credit card with more than a $200 credit line and it's $200 returnable security deposit on top of the fees and day price.....He didn't care, and was upset that he had to clean and get the car ready....it wasn't even freaking ready, when I had a reservation a whole 24 hours prior and it didn't look busy at all, they had a ton of cars but none of them "ready" I left and decided I'd rather Uber around then deal with this insensitive asshole I'm sorry but not sorry. read more

Brutal service. Their process is completely unnecessarily long and clumsy. Long wait times, understaffed, and long process to get the car and get out of there. In addition, the car was dirty. Including a very large stain on the seat that (uhg...) appeared to be consistent with a very specific body fluid. So disgusting. You might save $10-$20 by going with Hertz, but its nowhere near worth it. Its too bad there is not a National Rental Car in Temecula because they are head and shoulders above the rest. In the absence of National, go with Enterprise. Then again, just about anything is better than Hertz. read more

Worst service ever!!!!! Short staffed and if you have a reservation I suggest you call them first! Don't go here

I started out this review, with one star and very upset with customer service. The manager of the location was not helpful didn't call back when she said she would regarding my situation and overall it was just horrible customer service and a bad experience. However when I called back and the district manager was onsite his name is Luis he did help and at the end of the conversation we came to an agreement that was fair for all parties involved. I would rent from this location again only because of Luis and he is the reason that my issue was resolved. Great job on his part. However a word to the wise, make sure you read your contract and are aware they no longer have a dropbox. read more

This is by far the absolute WORSTE Hertz location I have ever been to. This place is a total scam and the people who work there are no better. I picked up my rental closer to 12:30pm but they still showed 12:00pm on my receipt instead of correcting the rental pickup and return times. In addition, the car that they gave me wasn't even clean - as a matter of fact, it was completely filthy! So much so that I had to vacuum it myself when I got home. When I went to return it a couple days later on Saturday, the doors were locked. A man (who I'm pretty sure is pictured in one of the previous reviews) opens the door just to say, "we're closed" and then proceeds to tell me that I have to keep the rental until the following Tuesday. He doesn't even offer any alternative solutions until my husband asked if there was another location we can take it to. Long story short, we ended up driving it to an airport location and getting charged an extra day! Thankfully, after contacting customer service, they waived the additional day and the airport location waived the inter city fee for dropping it off at a different location. That's the only reason I'll even consider returning to Hertz but I'll NEVER use this horrible location again! I hope they shut it down for the horrible customer service and lack of professionalism! I'd leave them zero stars if I could! read more

Booked a reservation for business needs two weeks ago. Arrived to Hertz and they can't accommodate. Left searching the area for a cargo van rental on a Saturday. (Not likely going to happen) Staff claims a call was made in the morning to notify us, but no call was received and the situation has left my business in a costly bind. No compensation or apology was offered. read more

First when we walked in after making a reservation through AAA there were 5 people waiting. Neither of the two employees acknowledged us (not anyone else that walked in either). Then after waiting 40mins we were told even if we made a reservation they had "no cars left". The old lady working was rude and both employees were so slow! Will never use them ever even with the discount through AAA. They need to partner with someone other than Hertz! read more

This is nothing against the company it self just the people that works for this company makes this company look bad! I know it's alot going on today in this world but that doesn't excuse what they did., I had a reservation set for today I knew I was going to be late so I called to let them know before arriving of course they never answer the phone when I get down there the my vehicle was given to someone else they could have contacted me before the exchange but of course they have there sorry excuses I won't be doing anymore business with Hertz you just lost a good customer read more

Not what I expect from a major car rental company. I am giving Hertz in Temecula a 1 star for lousy service all around. I made a pre purchased with no cancellation reservation from third party at a good rate but not sure if it was with the savings. This office is severally understaffed and lack professionalism by all personnel. After a long wait time to acquire the vehicle and sign the rental agreement we had to wait an additional 45 minutes on top of what we already waisted for dirty car and receive the car with a 3/4 tank and not to mention late on my appointment. being That this was a pre purchased with no cancellation reservation they should have had the vehicle clean, full tank and READY TO GO!!! in a timely manner. This branch lacks the sense of urgency to maintain and keep customers. Renters beware!!!! read more

Do not bother. No cars for a reservation. Tried to pass off a different class of car as the class requested which was not true. Was unapologetic over the issue. Completely ignored me and began talking to another client without offering a solution. Went to a competitor. Will not be back. And another bit of info. I was not the only one there in the same situation. read more

Made a reservation online, had a friend take me over to the store. Once I got dropped off, went inside only to be told my reservation and confirmation number mean nothing. They did not have a single car available- much less the one I selected. How can a company this size really allow customers to book online when they have no stock available? At least they could have warned me that the inventory was low. Very inconvenient experience. Lacks professionalism. read more