Avoid this Avis location at all costs. No staff at the desk for nearly an hour, no answers on the…read moreposted numbers, and when I finally reached someone, they were rude, accused me of lying, and deliberately downgraded my confirmed Elite SUV reservation. The car I eventually got was filthy, half a tank of gas, and too small for my needs. The nearly two-hour ordeal made me miss my RAGBRAI support vehicle with my gear. Completely disorganized, unprofessional, and hostile. Never again.

The guy was 15 minutes late for work. I booked online and it was somewhat confusing for me. One…read moreday rental is a 24 hour period. Your time starts when you pick up the car. Be on time because if you are late they charge you an extra day. I was 30 minutes early so I had to wait or pay an extra $134. Tried to give me a Ford Explorer when I ordered a Crysler Pacifica. Got the pacifica but it had not been cleaned out and gas was not full. No instructions on how to operate it. I am not tech savvy, but figured it out. The employee was somewhat rude. I personally will not rent from there again.

Dawn did an excellent job for me at Dan Deery Cedar Falls, Iowa She is very efficient and…read morehard-working!

From the owner: What makes Dan Deery Toyota unique is that we offer more than just a rental; we provide a…read moredealership-level experience you won’t find with traditional rental companies. Through our Rent-a-Toyota program, you can drive newer, well-maintained vehicles ranging from fuel-efficient sedans to spacious SUVs, trucks, and even passenger vans all designed for comfort, reliability, and modern technology. Whether you need a vehicle while yours is in service, are planning a trip, or simply want to try out a Toyota before buying, we make it easy with flexible daily, weekend, and weekly options. Our “Try Before You Buy” program lets you experience a vehicle in real life and not just a quick test drive—so you can make a confident decision. We also offer perks like unlimited miles, discounted long-term rates, and local pickup/drop-off options within the Cedar Falls/Waterloo area to keep your day moving smoothly. Most importantly, you’re backed by a trusted local dealership team that prioritizes customer service, convenience, and transparency, so your rental experience is just as dependable as the vehicles you’re driving.

The manager, Mitch, was super helpful. We needed our vehicle a day earlier than anticipated, and…read moreMitch upgraded our vehicle to make it happen. We also had several issues with our credit card company blocking the rental because they thought it was fraud. Mitch was patient and understanding as we troubleshot the issues. Renting a car is always a little stressful- Mitch turned what could have been a disaster into a relatively positive experience.

Mitch at this location takes care of the customers very well. You don't have to worry once you…read moreexplain your needs. I'll definitely rent again from this location.

Poor service department, will not ever do business with them again! Have owned several Fords and…read moredone with getting screwed by Ford!!

I usually don't write reviews, but this place has horrible customer service. All my gas was stolen…read moreout of my car and they said it's not their fault and won't do anything about it. My car also reeked of cigarettes and they blamed it on wildfire smoke and won't even clean it, said it's not their problem. They promised multiple times to fix my car by a certain date, they have had my car for over a month now. They were going to charge me a ridiculous amount to fix a problem with no guarantee that it would even work minutes after leaving the parking lot. The ladies on the phone are very rude and constantly cut you off when talking to them. I've never experienced this bad of customer service. I would never recommend anyone to go here. If you have car issues and want to save yourself from more stress go anywhere but here.

John does a fine job looking after my Gen II Prius…read more from exhaust analysis to battery

I have had Mad Hatter repair several cars for me and I have been completely satisfied with the cost…read moreand the work. They took care of the problems that I came in for and I didn't feel like I was being pressured into spending more money on unnecessary items. They discussed problems that I was unaware of and gave me a fair accounting of how critical the problems were.

We bought out 2025 Palisades from Nick. He was very friendly, knowledgeable and helpful. Nick was…read morevery easy to work with, and we would recommend Nick to anyone looking for a vehicle. Tom & Donna V

Purchased a used 2019 Subaru Forester from C&S in May 2025. During the test drive we noticed the…read moreA/C was weak and mentioned it to the salesman. He said "it works, comes on eventually". Back at the store we asked to see the Carfax report to see what it said about the A/C. The report clearly shows their service department worked on the A/C two months prior. After a few days, it was clear the A/C did not work and did not "come on eventually". It cost over $1,000 to have it repaired. I do not recommend.

They brought the truck to me so I could test drive it.They were good about calling me back. Very…read moreprofessional. I like the way the truck was nice an clean. They are very considerate to your needs.They been in business for ever.

After talking with a salesman twice about a specific car, we decided to drive 2.5 hours to test…read moredrive/buy the car. We kept the salesman informed when we hit road construction and were going to be a few minutes late. When we got there the car we were to test drive was not even at the location, a salesman, not the one we'd been communication with, went and got the car from a different lot. The front door power locks would not work and when we went for a test drive the air conditioner was not working. The car was so dirty inside. What a waste of our time and gas. No way would I ever consider buying anything from a dishonest dealership like this.