The car was ready and clean when I arrived and drop off was quick and efficient. So convenient to…read morepick up a rental car for a work trip and not have to go all the way to the airport.

Terrible had to wait 45 min for them to clean a car. Confirmed reservation as well. Crazy part is…read morethe car still had a rancid smell.

We reserved a car at this location via the call center. On our way, Joey called to inform us that…read morethey didn't have the vehicle we had reserved. He offered no other solution. So we went in to the store anyway as we needed the truck today. A woman, Joey's coworker, immediately called another location and found a truck for us and asked them to hold it. Which is what Joey should have done before he called us.

I've never used a car rental service before. I own and drive a Lexus IS350 Convertible. I was rear…read moreended in a car accident which was completely the other drivers fault, their insurance took full liability and paid for everything. The insurance company paid for a premium grade luxury vehicle, Hertz believes that's a Toyota Avalon. I had a luxury sports car and it was replaced by a family sedan of significantly less value for me to drive for 6 weeks while my vehicle was being repaired. The insurance company paid for Hertz to pick me up from my home and take me to their rental facility to pick up the Toyota. I had to take the day off work since I didn't have a car and while waiting I thought I would work on some projects around the house. After waiting a couple hours longer than I expected to be picked up I called Hertz and asked them to give me a more specific time range after I was told they would be here soon, I said "will you be here in about an hour?" The representative told me no it should be no longer than 15-20 minutes. So I waited around and it ended up being an hour. Once I got the car after waiting around for hours longer than I was supposed to and then spending about 30-40 minutes at the rental place I got in the Toyota and it reeked horribly of cigarette smoke. I'm not a smoker, never have been, cigarette smoke gives me headaches. I would never use Hertz again, one of the worst experiences from any company I have had.

I rented a vehicle from this National location 6/23 at 1pm. I drove it up to Fond du Lac Wisconsin…read morefor work, was there for two days and then tried driving back on 6/25 just after 11am. 20 minutes into my drive, while on the highway doing 70mph, the car lurched and then the dashboard lit up showing the vehicle was overheating. I popped the hood and come to find there is basically no oil in the brand new vehicle. They were unable to get a tow truck to me quickly stating it would be 2 hours from when they were first notified of this issue and given an address for the driver to meet me at. I then drove roughly 3-4 miles from where I was at to West Bend only to find that the Enterprise is no longer there, luckily the car salesman directed me to where the new spot was 1.5 miles down the road. Since this occurred, I have had no response from the branch on how to rectify this issue and ensure other customers are not put into a dangerous situation due to their gross negligence. This also caused me to miss several scheduled work meetings that I traveled to up from the Dallas area. Terrible service on the vehicles by them and even worse customer service after the incident occurred. I would not recommend this location to anyone.

Arrived at 12pm to pick up my rental and door was locked. Facilities closes at 2pm, so no one at…read morethe branch is unacceptable. Work for pharmaceutical that uses National exclusively. I've rented from this same location a number of times. Really hoping this is a one-off but customer experience at this location has been very touch and go. Corporate should evaluate the staff here and rehire accordingly

I'd like to thank Mike and staff at Drip Drop Exotics for…read moremaking my event simply amazing. The car I rented was a definite head turner. I must admit I was somewhat apprehensive about the deposit, but it was returned without question as they stated it would be. Very upfront and honest. There was a slight misunderstanding on my behalf.Mike and staff were very understanding and helpful to work with me to make my experience work out for everyone, and I am thankful for their patience. Can't wait for my next event.. Thanks again Drip Drop Exotics.

Horrible business car are never clean always issues I…read morePERFER DS LUXURY ANY DAY !

I recently purchased a car at this place, and no, the owner did not tell me to leave a review…read more Overall the experience is good, it's not like any other 3rd party dealership I have dealt with, it feels more like buying a car from a guy on Craigslist. Abe the owner let you do whatever you need to with the car, I took the car out for almost a full day to do a pre-purchase inspection and he didn't even copy my driver's license or anything. The car is not perfect and he didn't try to hide it when I point out something I see. He knows the battery is about spent and didn't hide the fact, and bought a new one from the BMW dealer. I have a trade-in and he showed me listing online for prices of the same car and wholesale value, etc, made the whole process pretty transparent to me. They don't have a large selection of cars in their storage but they also take requests if you are looking for a specific car to buy, he can try to find it for you from wholesale.

If you are unfortunate enough to come across this place Make sure to bring your own mechanic. This…read moreplace will fix a car just enough to get it off the lot. 1 week later ever issue you can imagine will arises. So sad when you go somewhere with good faith & hard earned money. This place is untrustworthy, Please go to a real dealership and save yourself the Money & Time!!!

I had to get a rental car due to my car being in the shop. I went to the enterprise in Homer Glen…read moreand dealt with a Johnny & Matt. They were extremely professional & helpful! Would come here again for rental needs.

Absolutely horrible experience. Bad enough that I had my car stolen and needed a rental. I was…read morethen robbed by Enterprise. After I returned the car I was charge for tolls with very heavy "administrative" fees the Enterprise added on. I added the rental car plate to my tollway account and after I was charged the fees I spent hours on the phone with the tollway to get the required reports to submit to Enterprise to prove that the vehicle was listed on my toll account. Because I had to extend the rental, I had to also extend the dates of the plate on my tollway account. Even though I had proof in the report and received confirmation from the tollway that I should not have been charged, Enterprise refused to submit the claim to the tollway. It makes me think this was very intentional and they just wanted to make more money off of me. I will never use them again.

Horrible!! Absolutely horrible!!! We pre-paid on a Avis rental car in Tennessee to go to Illinois…read morefor family Christmas and return to Tennessee with a different Avis rental car from Illinois. We just moved, so we had temporary driver's licenses. No problem in Tennessee, but this location in Illinois refused us a car because we had a temporary driver's license. Avis website states they accept a temporary driver's license, but apparently this is a franchise store with their own rules. We had to borrow a family member's car to get home to Tennessee. Called Avis which has the worst customer service. We were transferred three times before someone could assist us with a refund. Never, ever rent a car from AVIS!

This has been my second time renting from this location. They have my business from now on. Jose…read moreis wonderful at his job. He bends over backwards to insure that I get the cars I need for my trips. I explained how important it was for a certain type of car and that another one simply would not do and Jose gets me that car. Prices fair, service with a smile, car I asked for and no delays - the only place to rent your car!

originally rented a 7-seater from Budget, but they called the night before to tell me they didn't…read morehave any cars (why let me reserve if you don't have the vehicle?). I then switched to Avis (not realizing they're the same company and in the same location). I called them after reserving online and they assured me they had the 7-seat vehicle I needed, but when I arrived today, of course no vehicles available, and I'm left scrambling to find a solution. Why are rentals companies allowed to offer vehicles online if they won't be available?? Terrible and infuriating experience.

Terrible policies. The person at the desk was trying to be helpful, but was really inept- sending…read moreme to another location. They made the beginning of a trip extremely and unnecessarily stressful. I will not be renting from them again.

I rent a vehicle a minimum of 2x per year, when I go on my 2K+ driving trips. I always us…read moreEnterprise because I have shopped around and even with my AARP and alumni discounts, Enterprise is still the best price and provides the same quality vehicles. In early June I went to MN fishing in a lovely Chevy Trailblazer. The vehicle was a pleasure the staff where very helpful, allowing me to chose the SUV that would suite me best and told me, "if I didn't like before I left bring it back we'll exchange it". The drop off was easy. Leave it Sunday night and throw the keys in the drop box. Above all else, the staff is exceeding kind. It's tough to find good customer service, but this facility has it nailed down.

Local staff was helpful but Enterprise overall are making the rental process more stressful, trying…read moreto secure a vehicle. For example, I had an emergency I had a need for a rental vehicle. They accepted my debit card, which was great as I didn't have enough of a balance on my credit card. However, when accepting paystubs as one of their qualifiers to use my debit card, they refused my VA & SSDI disability letters as proof of income. I don't work. My verified form of income is from the federal government, but that's not good enough for Enterprise, apparently. I had to jump thru hoops, when I was already stressed out, to provide other documentation that would satisfy them. Also, I've been renting from Enterprise over the course of MANY years & in the past, they would take a deposit. Not only have they upped their deposit amount, but now they also charge you the deposit AND cost of the rental upfront. It used to be, you pay a deposit, when you return the vehicle, they deduct the charge for the vehicle out of your deposit, or you pay the difference if it cost more, if you so choose. They put an almost $700 charge on my checking acct for 3 days of a rental & my rent check bounced because of it. So not very happy that I'm potentially facing an eviction notice because of that. There's other rental companies out there, I might be more inclined to use over the nonsense Enterprise puts you thru to rent now. It's honestly not worth the aggravation. *The 1* review is for Enterprise itself, it is in no reflection of the local staff, who were professional Enterprise has become such a scammy racket, I'm absolutely DISGUSTED by this company I used for YEARS. I recently received an email abt missed tolls from the rental I had. Now, I had my transponder in the vehicle w/me. Enterprise did NOT give me a proper way of displaying it, like in the past. I tried putting the transponder on the dashboard, but it kept sliding around, so I put it in the center console. My transponder picked up some tolls, others it didn't. Now, I have no problem paying for missed tolls. In fact, I went down to the toll authority in person in an attempt to have them charged to my transponder. I wasn't able to do that, because they had no outstanding tolls tied to that rental vehicle. Enterprise paid the tolls but then assessed me a $20 fine on top of less than $8 worth of missed tolls!! So I called Enterprise. Literally got bounced around back & forth being told I needed to call this #, to get THAT person on the line telling me I needed to call the FIRST # I called! Finally got somebody else, who told me that the State of Illinois assesses them a fine for missed tolls, which is absolute bull. If I miss a toll, I can go online & pay it & I'm not charged a fine. The woman I spoke with told me there were 5 tolls that were missed, that added up to $7.70. 5 tolls, that's it. She sent me (via email) a breakdown of the missed tolls. I'm in the process of disputing the "fine," which is a crock, as I said before that I wouldn't be charged a fine by the state for paying a missed toll, so why is Enterprise trying to feed me that bull? Especially since those tolls would've never been missed if they gave me a way to properly display my transponder in the first place. The kicker to all of this? I was told I had 5 missed tolls. FIVE. That's what came up on the history when the woman I was on the phone with pulled it up for that vehicle. So why did I get yet ANOTHER email yesterday abt MORE "missed tolls" & charging me yet ANOTHER $3 & some odd cents? I feel like I'm going to be in a neverending cycle of Enterprise stealing money out of my account for "missed tolls." You know what the kicker to all of this is? I'm a disabled veteran. I'm on a fixed income w/my disability compensation & Enterprise has no qualms abt thieving from a disabled veteran. Let that sink in before you think abt renting from this company. They lost me as a customer & I used them for DECADES. I am doing more back & forth disputing these charges. Tolls that are 75¢, Enterprise is charging me $1.50 & $1.60 for those same tolls. I sent them proof of the tolls my transponder actually picked up. They're running me in circles w/excuses. At this point, I'm abt to file a complaint w/the Better Business Bureau. This is no way to run a business. Enterprise NEVER used to be this way, I don't know what changed, but I am sharing this experience w/EVERYONE, especially fellow veterans. I'm appalled that this company willingly scams veterans, or anybody for that matter, but scamming a disabled veteran is exceptionally abhorrent. Never using Enterprise again. They are NOT the only rental company out there, they need to remember that. And to recap, this review is no way a reflection on local staff, it's Enterprise itself.

I had to rent a car after leaving my car at the auto repair shop. This was set up by Nationwide…read moreInsurance. I asked for a small SUV and "Nick" went out if his way to get me one and drove to the auto body shop to drop off. I had to wait over a half hour but Nick said they were "short on help." It was a Chevy Equinox and I was impressed with how clean it was. I had problems with windshield wipers that would not turn off but I did not drive that suv very far. Just to do errands close by. Enterprise, so far, has not disappointed our family. Thank you, Nick!

Worst costumer service I ever experienced in life The…read morebranch manager Diego pallares-aceves has some kind of race issues!! He told me I needed a I.D and credit card.. in which I gave have him . Then he ask me for a passport library card all kind of things in which I didn't have on my person . So he denied me the car because of those things.. this cool white guy whom i shared a uber with to get too the enterprise with had the exact same things I had which was ID and credit card.. he was given a car immediately what no problems .. this branch need to practice equality