The car was ready and clean when I arrived and drop off was quick and efficient. So convenient to…read morepick up a rental car for a work trip and not have to go all the way to the airport.

Enterprise tried to charge me for a maintenance issue on a rental vehicle -- a warning light that…read morewas not my fault. I followed the rental agreement and reported the light as required, yet they refused to take responsibility and pushed the charge anyway. This company blames customers for their own mistakes and aggressively tries to collect outrageous fees. Document everything and fight back -- they won't play fair.

We reserved a car at this location via the call center. On our way, Joey called to inform us that…read morethey didn't have the vehicle we had reserved. He offered no other solution. So we went in to the store anyway as we needed the truck today. A woman, Joey's coworker, immediately called another location and found a truck for us and asked them to hold it. Which is what Joey should have done before he called us.

I've never used a car rental service before. I own and drive a Lexus IS350 Convertible. I was rear…read moreended in a car accident which was completely the other drivers fault, their insurance took full liability and paid for everything. The insurance company paid for a premium grade luxury vehicle, Hertz believes that's a Toyota Avalon. I had a luxury sports car and it was replaced by a family sedan of significantly less value for me to drive for 6 weeks while my vehicle was being repaired. The insurance company paid for Hertz to pick me up from my home and take me to their rental facility to pick up the Toyota. I had to take the day off work since I didn't have a car and while waiting I thought I would work on some projects around the house. After waiting a couple hours longer than I expected to be picked up I called Hertz and asked them to give me a more specific time range after I was told they would be here soon, I said "will you be here in about an hour?" The representative told me no it should be no longer than 15-20 minutes. So I waited around and it ended up being an hour. Once I got the car after waiting around for hours longer than I was supposed to and then spending about 30-40 minutes at the rental place I got in the Toyota and it reeked horribly of cigarette smoke. I'm not a smoker, never have been, cigarette smoke gives me headaches. I would never use Hertz again, one of the worst experiences from any company I have had.

Despite the fact that this is a neighborhood location with a far smaller selection of vehicles as…read morecompared to the large airport lots, I have always rent my cars from this location. There are many reasons why I do this (and I've done this at least a dozen times). When I come to Chicago, I often do not need a car for the first several days of my trip, so I don't need to rent from the airport shortly after arrival. However, even if I did need to have a car from the the outset, I would probably opt to take Lyft or Uber from O'Hare to Naperville. Why? Because unlike the airport lots, which charge all sorts of taxes and concession recovery fees that add about 60% to the base rental rates, at this location the added fees come to less than 10%. Also, because this is a small location, service has always been very quick. And as soon as your paperwork is settled, they pull the car right up to the front, so all you have to do is step out the door and into your waiting car. There are some drawbacks, of course. If you walk into this location without a reservation, it is possible that there may be a very limited selection - or even no cars at all. Also, you will be limited in what you can rent. With some advance planning, however, you can avoid these pitfalls. I always come here with a reservation, and there has always been a car for me. Sometimes I even luck out by getting a upgrade to an SUV or minivan (yes, for me a minivan is an upgrade).

I rented a vehicle from this National location 6/23 at 1pm. I drove it up to Fond du Lac Wisconsin…read morefor work, was there for two days and then tried driving back on 6/25 just after 11am. 20 minutes into my drive, while on the highway doing 70mph, the car lurched and then the dashboard lit up showing the vehicle was overheating. I popped the hood and come to find there is basically no oil in the brand new vehicle. They were unable to get a tow truck to me quickly stating it would be 2 hours from when they were first notified of this issue and given an address for the driver to meet me at. I then drove roughly 3-4 miles from where I was at to West Bend only to find that the Enterprise is no longer there, luckily the car salesman directed me to where the new spot was 1.5 miles down the road. Since this occurred, I have had no response from the branch on how to rectify this issue and ensure other customers are not put into a dangerous situation due to their gross negligence. This also caused me to miss several scheduled work meetings that I traveled to up from the Dallas area. Terrible service on the vehicles by them and even worse customer service after the incident occurred. I would not recommend this location to anyone.

I'd like to thank Mike and staff at Drip Drop Exotics for…read moremaking my event simply amazing. The car I rented was a definite head turner. I must admit I was somewhat apprehensive about the deposit, but it was returned without question as they stated it would be. Very upfront and honest. There was a slight misunderstanding on my behalf.Mike and staff were very understanding and helpful to work with me to make my experience work out for everyone, and I am thankful for their patience. Can't wait for my next event.. Thanks again Drip Drop Exotics.

Horrible business car are never clean always issues I…read morePERFER DS LUXURY ANY DAY !

I recently purchased a car at this place, and no, the owner did not tell me to leave a review…read more Overall the experience is good, it's not like any other 3rd party dealership I have dealt with, it feels more like buying a car from a guy on Craigslist. Abe the owner let you do whatever you need to with the car, I took the car out for almost a full day to do a pre-purchase inspection and he didn't even copy my driver's license or anything. The car is not perfect and he didn't try to hide it when I point out something I see. He knows the battery is about spent and didn't hide the fact, and bought a new one from the BMW dealer. I have a trade-in and he showed me listing online for prices of the same car and wholesale value, etc, made the whole process pretty transparent to me. They don't have a large selection of cars in their storage but they also take requests if you are looking for a specific car to buy, he can try to find it for you from wholesale.

If you are unfortunate enough to come across this place Make sure to bring your own mechanic. This…read moreplace will fix a car just enough to get it off the lot. 1 week later ever issue you can imagine will arises. So sad when you go somewhere with good faith & hard earned money. This place is untrustworthy, Please go to a real dealership and save yourself the Money & Time!!!

I had to get a rental car due to my car being in the shop. I went to the enterprise in Homer Glen…read moreand dealt with a Johnny & Matt. They were extremely professional & helpful! Would come here again for rental needs.

From the owner: Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Homer Glen, IL. Just one…read moreof the 7,200 branches in over 30 countries helping with your car rental needs. Enterprise Rent-A-Car was founded by Jack Taylor in 1957 and is known for an extensive network of locations, everyday low rates and outstanding customer service, including picking up local customers at no extra cost. Taylor named the company after an aircraft carrier on which he had served, the World War II USS Enterprise. We've always operated through an extensive network of local, neighborhood offices, each powered by the energy of a small, highly entrepreneurial team. Our first customers were the ones who really shaped the business model that we use today. They told us they wanted to rent cars where they live and work. We have a well-established track record for making rental service convenient and affordable for those who prefer to "buy for the need and rent for the exception."

Horrible!! Absolutely horrible!!! We pre-paid on a Avis rental car in Tennessee to go to Illinois…read morefor family Christmas and return to Tennessee with a different Avis rental car from Illinois. We just moved, so we had temporary driver's licenses. No problem in Tennessee, but this location in Illinois refused us a car because we had a temporary driver's license. Avis website states they accept a temporary driver's license, but apparently this is a franchise store with their own rules. We had to borrow a family member's car to get home to Tennessee. Called Avis which has the worst customer service. We were transferred three times before someone could assist us with a refund. Never, ever rent a car from AVIS!

This has been my second time renting from this location. They have my business from now on. Jose…read moreis wonderful at his job. He bends over backwards to insure that I get the cars I need for my trips. I explained how important it was for a certain type of car and that another one simply would not do and Jose gets me that car. Prices fair, service with a smile, car I asked for and no delays - the only place to rent your car!

I rented a car from this location and once I got to the location they closed 4 hours earlier than…read morestated on their business page.

I was greeted by Vickie. She attended to me immediately and answered all of my questions especially…read moreregarding the insurance requirements. I was concerned that I might get a "junky" car since I was trying to rent a car TWO DAYS BEFORE the start of the Labor Day holiday weekend. I needed a vehicle to get to an upcoming housewarming party that had been planned for two days later. The car was a late-model Nissan Sentra which gave me the opportunity to try out some features that my current vehicle does not have. I LOVED the push-button ignition and rear-camera display! It will be something that I will look for in my new car. The return was easy AND quick. Vickie was not on duty, but the franchise owner was also efficient and helpful. I recommend parking along the east side of the building if parking is limited. The front parking area is limited. Here are photos of my rental car.

I rent a vehicle a minimum of 2x per year, when I go on my 2K+ driving trips. I always us…read moreEnterprise because I have shopped around and even with my AARP and alumni discounts, Enterprise is still the best price and provides the same quality vehicles. In early June I went to MN fishing in a lovely Chevy Trailblazer. The vehicle was a pleasure the staff where very helpful, allowing me to chose the SUV that would suite me best and told me, "if I didn't like before I left bring it back we'll exchange it". The drop off was easy. Leave it Sunday night and throw the keys in the drop box. Above all else, the staff is exceeding kind. It's tough to find good customer service, but this facility has it nailed down.

Worst experience ever went to West Virginia n they van was filthy inside no vacuuming at all n they…read morelet doc didn't work low battery so couldn't lock doors and anything very disturbing I will be going to better business bureau Monday n ever website possible overcharge people and not providing great service will get you reviews like this fire the manager

I had to rent a car after leaving my car at the auto repair shop. This was set up by Nationwide…read moreInsurance. I asked for a small SUV and "Nick" went out if his way to get me one and drove to the auto body shop to drop off. I had to wait over a half hour but Nick said they were "short on help." It was a Chevy Equinox and I was impressed with how clean it was. I had problems with windshield wipers that would not turn off but I did not drive that suv very far. Just to do errands close by. Enterprise, so far, has not disappointed our family. Thank you, Nick!

Worst costumer service I ever experienced in life The…read morebranch manager Diego pallares-aceves has some kind of race issues!! He told me I needed a I.D and credit card.. in which I gave have him . Then he ask me for a passport library card all kind of things in which I didn't have on my person . So he denied me the car because of those things.. this cool white guy whom i shared a uber with to get too the enterprise with had the exact same things I had which was ID and credit card.. he was given a car immediately what no problems .. this branch need to practice equality