This location is closed . What a waste of time and money. They let me make a reservation and I came…read moreall the way here in an uber with my kids to find out they are closed.

This was the simplest Avis that I've ever used. Everything was smooth and quick. They even offered…read morea 4 wheel drive SUV instead of mini-van when they heard I was driving to Tahoe. I recommend this location. A little odd/confusing to drive around to the back of the hotel, but it was just as the Yelp picture showed.

I had a very frustrating experience with the Sunnyvale location where my reservation was…read moreunexpectedly canceled, but things completely turned around thanks to Erin at the San Jose location. Erin went above and beyond to make sure I was taken care of. What really stood out was the time and attention she gave to walking me through the car. I've rented plenty of vehicles before, but no one has ever taken the time to thoroughly explain all the features and how everything works the way she did. It made a huge difference, especially when getting used to a new car can feel confusing. She was incredibly friendly, patient, and professional throughout the entire process. Her level of customer service is honestly top-tier, and it's clear she genuinely cares about making sure customers feel comfortable and confident before driving off. Erin is a huge asset to your team and absolutely deserves recognition, if not a promotion!! Thank you for turning a negative situation into a great experience.

12 noon pick up... yet you close at 12 noon. The person who reserved my reservation completely…read moremessed up and now have to take two Ubers over $40 now !!! No pick up shuttle on a Sunday? Only one employee working on a Sunday!? This is the first rental spot that had no one to pick up the customer.

Alamo has been nothing but confusing and unhelpful…read more In May, my friends and I rented a car from this location (SJC) and the employee somehow messed up the paperwork and inputted us at an airport in Charleston. They ended up charging us the incorrect amount and we were supposed to get $1,300 refunded back to us. It is now JULY, and after talking to THREE managers (Sal, Josh, Martin), we still have not received our refund and they have stopped replying. How is it that we have been in contact with three managers and this is still an issue after a month and a half?

Easy process to pick up our car! Head into car rental building and proceed to the Alamo counter. I…read morepicked up the car at 10:00 am and Tara provided excellent service! Professional, respectful and friendly! Props to Tara for being so cheery and helpful :) Why does this make a difference? I flew to San Jose from out of town and was nervous and anxious. Tara took her time answering all of my questions. Again, much mahalos to you, Tara! Go up elevator to floor 6 and proceed to the Alamo cars area. Have my contact to the worker who let me know which cars I could choose from (sedan, Toyota Corrola or similar) I ended up getting a Nissan Sentra for 2 days. Return was also an easy process! Definitely recommend Alamo!

Five stars for Josh who is such a great salesman! He walked us out to the cars so we could get an…read moreupgraded vehicle for or stay here. He is an expert and he's a wonderful addition to the Enterprise team! I highly recommend renting a car from him! Too bad he is going to another branch tomorrow :( I'm following him to Fremont

Goodness! I had no idea it would take me an HOUR to get a rental car, the Tuesday after Memorial…read moreDay around 11am! Ughhhh! The service was fine, very nice, helpful agents, but only 2 behind the counter and I was at least 10th in line! My Fiancé ended up paying $20 for parking his car in the stupid parking garage, as he waited for me to get my rental car! Ughhhh! At least I got the rental car, SUV- Tucson, Hyundai I wanted. I know there's never a grantee on car rentals, but one can HOPE and cross your fingers and toes! Hee I'm only giving 3 out of 5 because it took me 45 mins to GET the paperwork on my car, which I couldn't register ahead of time, since I got my rental through Priceline.com and then once upstairs, it took me another 15 mins to actually GET my rental..... I guess they ran out of clean cars... mine was soaking wet, but I know she was CLEAN! Hee. Oh- I ended up extending my rental and the original price was lower that week versus the continued week.... So that was a bit more on my wallet.....

Scam artist alert! Rent a van from Fox and noticed a lot of marking on it hence decided to do a 360…read morerecording on the van. Upon return , the lady as asking me if the markings comes off or not? I go, I dunno know as the marking was already there. I'm so glad I took the video before driving off ! I'm not surprise they are trying to scam tourist but I'm local ... will see how it goes.. Updating to 3 stars as they refunded my $500 deposit!

I reserved a vehicle through your company for a recent short trip. The price was very reasonable,…read moreand I was originally quite impressed with your customer service when I called in to modify my rental timing. However, a serious concern arose on our way back. I noticed a dashboard alert indicating that the rear driver-side tire was about 7 PSI lower than the others. I pulled over at the nearest gas station to inspect it for puncture damage. While I didn't see any fresh punctures, I did notice an old patch located near the sidewall. My brother, who is a mechanic, informed me that patching a tire near the sidewall is unsafe and makes the vehicle hazardous to drive. When I returned the car this morning, I pointed out the patch to the representative, raised my safety concerns, and recommended that the tire be replaced before the vehicle is rented to the next customer. Instead of acknowledging the safety issue, he immediately asked me to fill out a report and claimed the car did not have a patch on it when it was rented to me. This was incredibly frustrating, as the patch blended in so well that he wouldn't have even noticed it if I hadn't pointed it out. I mentioned to him that since I purchased the insurance package, liability wasn't my concern; I was bringing this up purely out of a dispute for the safety of your future customers. Fortunately, I spoke with a manager before leaving. She assured me that she would pull the car into the shop immediately to have the tire replaced due to the sidewall damage. My frustration with the staff stems from their unnecessary accusations and complete lack of accountability. I have video and photos taken prior to the trip. I pointed out a major safety flaw, only to end up being treated like the wrongdoer. While the insurance I purchased covers the tires, being blamed for damage I did not cause is entirely wrong. Furthermore, it is completely unacceptable to rent out a vehicle that could potentially put customers in harm's way.

Forgot to write a review until now. We rented a car in June. I rented through Capital One Venture…read more website and accidentally booked a full electric vehicle, not a Tesla. Their other shitty one where you can't find a compatible charger- the Kia. It was my mistake. We immediately saw the car and went back to the front desk to ask for another car. They said it was an "upgrade" and they'll credit what we paid for the electric vehicle to another gas car. There wasn't any credit and we saw that we just paid full car rental price, which was a rip off, extra $50 on top of what we already paid. I checked online and should have just booked online and gotten a refund for current booking. They totally rip you off at the front if you want to change cars or rent a car. Better to do it through a third party vendor. We made sure to return with full gas and took pictures of everything.

English, Español, Français…read more Our experience with this rental agency was extremely frustrating and, frankly, unacceptable. I would strongly caution anyone who is relying on a specific vehicle type to think carefully before booking here. We reserved a 4-wheel-drive vehicle several months in advance because it was essential for our trip. Despite having a confirmed reservation, upon arrival we were told there were no vehicles available and that our booking would not be honored. The desk agent, Alejandro, stated they were fully booked and could not provide the class of vehicle we had reserved. We spent several hours waiting at the counter trying to resolve the situation. When we finally spoke with a manager, the response was the same: the reserved vehicle was "not available". At no point did we feel there was any real effort to prioritize or rectify a reservation that had been made well in advance. In the end, we were given a lower-class vehicle that did not meet our needs, and we were forced to disrupt our trip later to exchange it for an appropriate one. This resulted in a significant loss of time at the start of our trip and added unnecessary stress and inconvenience. A confirmed reservation should mean something. In this case, it did not. The lack of accountability, poor communication, and failure to provide even a comparable alternative at the outset reflects a serious breakdown in basic customer service. If your plans depend on having a specific type of vehicle, I would strongly recommend booking with a company that can reliably honor its commitments. **Español** Nuestra experiencia con esta agencia de alquiler fue extremadamente frustrante y, sinceramente, inaceptable. Recomendaría encarecidamente a cualquier persona que dependa de un tipo específico de vehículo que lo piense bien antes de reservar aquí. Reservamos un vehículo 4x4 con varios meses de antelación porque era esencial para nuestro viaje. A pesar de tener una reserva confirmada, al llegar nos informaron de que no había vehículos disponibles y que no podían respetar nuestra reserva. El agente en el mostrador, Alejandro, nos dijo que estaban completamente llenos y que no podían proporcionarnos la categoría de vehículo reservada. Pasamos varias horas esperando en el mostrador intentando resolver la situación. Cuando finalmente hablamos con un gerente, la respuesta fue la misma: el vehículo reservado "no estaba disponible" y no se nos ofreció ninguna solución real. En ningún momento sentimos que hubiera un esfuerzo genuino por priorizar o solucionar una reserva hecha con tanta antelación. Finalmente, nos entregaron un vehículo de categoría inferior que no se ajustaba a nuestras necesidades, y tuvimos que interrumpir nuestro viaje más adelante para cambiarlo por uno adecuado. Esto nos hizo perder muchas horas al inicio del viaje y añadió estrés e inconvenientes innecesarios. Una reserva confirmada debería significar algo. En este caso, no fue así. La falta de responsabilidad, la mala comunicación y la incapacidad de ofrecer siquiera una alternativa comparable desde el principio reflejan un fallo grave en la atención al cliente. Si su viaje depende de un tipo específico de vehículo, le recomendaría encarecidamente reservar con una empresa que sí cumpla sus compromisos. *Français* Notre expérience avec cette agence de location a été extrêmement frustrante et, franchement, inacceptable. Je recommande vivement à toute personne ayant besoin d'un type de véhicule précis de bien réfléchir avant de réserver ici. Nous avions réservé un véhicule 4x4 plusieurs mois à l'avance car il était essentiel pour notre voyage. Malgré une réservation confirmée, à notre arrivée on nous a informés qu'aucun véhicule n'était disponible et que notre réservation ne serait pas honorée. L'agent au comptoir, Alejandro, nous a indiqué qu'ils étaient complets et ne pouvaient pas fournir la catégorie de véhicule réservée. Nous avons passé plusieurs heures à attendre au comptoir en essayant de résoudre la situation. Lorsque nous avons finalement pu parler à un responsable, la réponse a été la même : le véhicule réservé " n'était pas disponible " et aucune solution concrète ne nous a été proposée. À aucun moment nous n'avons eu le sentiment qu'un réel effort était fait pour prioriser ou résoudre une réservation effectuée longtemps à l'avance. Au final, on nous a attribué un véhicule de catégorie inférieure qui ne correspondait pas à nos besoins, et nous avons dû interrompre notre voyage plus tard pour l'échanger contre un véhicule adapté. Cela nous a fait perdre un temps considérable au début de notre voyage et a ajouté un stress et des désagréments inutiles. Une réservation confirmée devrait avoir une valeur. Dans ce cas, ce n'était pas le cas. Le manque de responsabilité, la mauvaise communication et l'incapacité à proposer ne serait-ce qu'une alternative comparable dès le départ témoignent d'un sérieux problème de service client.

This is my review about Hertz Rent A Car at SJC Airport. I wish I could duplicate my past…read moreexperience at RIC Airport. But for the most part, I didn't have any issues. I booked my rental car through AAA website. This part of reservation has no issues. I started to receive emails about check in early, like a week ahead. Heck, I was not even ready for my trip yet. Those emails didn't say anything about the details at the airport. So, I waited until it says final reminder, that was 4 emails later. "Skip the line, go straight to your car" sounded very convenient. But my trip was not firm yet. At that point, my 3-day rental was $186.36. There was a strange registration process that required my selfie. An hour before my pick up, I upgraded it to a larger vehicle. Because I was supposed to transport my sister and several wedding cakes from San Jose to somewhere in central California. A Mazda sedan won't cut it. My upgrade was a Nissan Rogue and it only costed me $7 a day. Because I am from out of state, I bought insurance at $41.99 a day. At this point, everything was $349.45. There was a $199.55 temporary hold on my credit card. At this point, I was charged $549.00. Soon after I hit confirm, I got another message to let me know the stall number and how to pick up. Then, I wanted my sister to be authorized to drive besides me. I was looking for adding another driver to my policy on its website. But I couldn't find it, unless I cancel my reservation. But I don't want to do that. Finally, I decided to head on down to the airport to pick up the vehicle. I normally pick up rental right after I get off the plane. I have never drive to their before. So, this stupid rental garage didn't have signs on where to park. My sister tried to drop me off but she can't find a parking lot. I can't remember where we went. I could only remember we had to climb over a fence from one stairwell to another stairwell. We arrived all sweaty and not happy. The employee at the counter was really friendly. She said siblings don't need to register as additional driver. Oh? Okay. Then, we proceeded to the parking stall and pick up my vehicle. That was my first time trying Nissan Rogue. I heard about this SUV and I really liked it. I think I might buy one when it's time to replace my car back home. I took a picture of the odometer and drove off. Upon returning, I was in a hurry and forgot to put gas before heading to the airport. My penalty was $55.73 as $12.01 per gallon. I was furious. The highest gas price in San Jose was $5.85. Hertz was charging twice as much. Thinking back, if I signed up the "Skip the Pump and Save Time" offer, that would be $68.12. Too much to calculate how much I should use the gas in the tank. Anyway, my final bill was $414.39 for 3 days and I drove 487 miles. Minus the refueling charge, it would had come up to $358.66. That was over the agreed amount. Ok. I think I can improve my experience next time. I don't want to go to other rental companies because this is a better one.

San Jose Hertz charged my card and has me in a rental right now. I have a Hertz rental right now…read moreout of Burbank, how am I in two rentals at once. I've called 22 times and no answer. The 800 number has a robot answering. I finally got through to a human and was on hold for an hour. I have screen shots of all my calls and now I'm on the line with someone that is telling me I have to go pick up the car. I am in LA not San Jose. HERTZ has gotten terrible - there is never access to human beings. And after being on hold all morning I was told they couldn't help me. And I'm a gold member - DO NOT RENT HERE - I've been having great customer service experiences with ENTERPRISE

Super positive and memorable experience with Budget, thanks to La-Rae! She was the kindest soul,…read morewho welcomed and guided me when I returned the rental vehicle (which was so fun to drive. Might buy the same vehicle soon...Toyota Sienna). La-Rae had a contagious ear-to-ear smile that I couldn't help but return. She was so helpful in taking in the vehicle and then providing instructions on how to get back to my destination safely. La-Rae must absolutely be commended. Best car rental experience ever, thanks to her.

I reserved a mid sized SUV at this airport location through Priceline and everything went smoothly…read more The rental counter was easy to find and there was only a small line when I arrived. I waited about ten minutes before being called to the counter. The process was easy and straightforward. There was a $200 hold and a major credit card was required. Afterwards I headed to the pickup area where my vehicle would be dropped off to me. I was given a Jeep which ended up being perfect for my drive along the California coast. The vehicle was clean and drove as expected. Drop-off was simple and fast as well. I would definitely rent from Budget again.

This is specifically about the San Jose Airport location…read more We rented a Tesla- car was beat up but drove fine. Car was clean and ready on time. My issue was with check in. This was first time driving electric car- didn't explain how to drive it at all- maybe that's on me. But the issue. I started asking about details about the rental process- the lady behind asked if I read over the 10 pages of Terms and Conditions- I said not really I have questions. She then printed out the Terms and told me to read them. Just ridiculous. Starting to see why the reviews are so bad here. The crew was nice when we dropped car off however.

Absolute bait-and-switch operation at this SJC location. I am an Avis President's Club member,…read morewhich explicitly guarantees a hardcoded two-class upgrade from a Full-Size (Group E) baseline under Avis corporate loyalty terms. Group E plus two classes mathematically lands on a Group H Luxury Sedan (e.g., Cadillac CT5 / Lexus ES 350) or Group XF Standard Elite Sport, as formally designated on Avis.com. Tonight, the local gate manager flatly refused to honor this corporate policy, hiding behind a false claim that Group H is part of a restricted "Signature Series" and claiming upgrades are completely at "local discretion." Avis's official corporate website explicitly categorizes Group H as a standard "Luxury" tier and identifies Group XF as "Standard Elite Sport"--neither of which belong to the restricted specialty Signature track. According to this manager's completely broken logic, there is physically NO upgrade path above an Intermediate or Full-Size sedan baseline. Avis corporate explicitly states you must book an Intermediate or Full-Size to trigger your status upgrade, yet this location claims the classes above them are locked away. If there is no path above Full-Size, then your elite status upgrades and corporate promotions are a statistical impossibility. To make matters worse, management tried to force me into a basic, boxy, gas-guzzling crossover utility vehicle, claiming an SUV is a "voluntary upgrade." Let's be clear: a standard crossover is a body-style change, not a class upgrade from a sedan baseline. Forcing a premium sedan traveler into a boxy utility vehicle with poor aerodynamics, high wind noise, and worse highway fuel efficiency is a blatant downgrade. If this franchise location is allowed to arbitrarily rewrite corporate terms, ignore vehicle classification groups, and deny hard-earned elite loyalty benefits at the counter, then President's Club status is completely worthless here. Avoid renting from this SJC location if you actually expect Avis corporate to honor the rules they publish. Pathetic customer service. PRO-TIP TO USE THIS LOCATION'S BROKEN POLICY AGAINST THEM AND SAVE HUNDREDS: Avis corporate officially defines SUVs, sedans, and EVs in completely separate categories, but this specific SJC location lazy-codes standard SUVs as their default upgrade path to avoid handing out luxury sedans. Use this internal failure to your absolute financial advantage instead of booking their more expensive SUV rows directly! * If you have a 1-class upgrade and need an SUV: Do not pay retail. Book their cheaper Full-Size Sedan instead. When you arrive, their broken local logic dictates they will let you walk straight into a Full-Size SUV or a Jeep Grand Cherokee for zero extra fees. * If you have a 2-class upgrade (Preferred Plus / President's Club/Avis Official Promotions): You can save even more money. Simply book their dirt-cheap Intermediate Sedan and you will get handed the exact same high-tier SUV rows listed above! Stop paying their inflated SUV premiums and force them to burn through their high-margin utility inventory on cheap sedan baselines until corporate forces them to fix their system.