This location is closed . What a waste of time and money. They let me make a reservation and I came…read moreall the way here in an uber with my kids to find out they are closed.

This was the simplest Avis that I've ever used. Everything was smooth and quick. They even offered…read morea 4 wheel drive SUV instead of mini-van when they heard I was driving to Tahoe. I recommend this location. A little odd/confusing to drive around to the back of the hotel, but it was just as the Yelp picture showed.

I had a very frustrating experience with the Sunnyvale location where my reservation was…read moreunexpectedly canceled, but things completely turned around thanks to Erin at the San Jose location. Erin went above and beyond to make sure I was taken care of. What really stood out was the time and attention she gave to walking me through the car. I've rented plenty of vehicles before, but no one has ever taken the time to thoroughly explain all the features and how everything works the way she did. It made a huge difference, especially when getting used to a new car can feel confusing. She was incredibly friendly, patient, and professional throughout the entire process. Her level of customer service is honestly top-tier, and it's clear she genuinely cares about making sure customers feel comfortable and confident before driving off. Erin is a huge asset to your team and absolutely deserves recognition, if not a promotion!! Thank you for turning a negative situation into a great experience.

The regional representative at Enterprise, James Risk, and the team at the Kerley Drive location in…read moreSan Jose provided excellent customer service. My entire car rental experience, from pickup to return, was smooth and hassle-free. I highly recommend them

Easy process to pick up our car! Head into car rental building and proceed to the Alamo counter. I…read morepicked up the car at 10:00 am and Tara provided excellent service! Professional, respectful and friendly! Props to Tara for being so cheery and helpful :) Why does this make a difference? I flew to San Jose from out of town and was nervous and anxious. Tara took her time answering all of my questions. Again, much mahalos to you, Tara! Go up elevator to floor 6 and proceed to the Alamo cars area. Have my contact to the worker who let me know which cars I could choose from (sedan, Toyota Corrola or similar) I ended up getting a Nissan Sentra for 2 days. Return was also an easy process! Definitely recommend Alamo!

Alamo has been nothing but confusing and unhelpful…read more In May, my friends and I rented a car from this location (SJC) and the employee somehow messed up the paperwork and inputted us at an airport in Charleston. They ended up charging us the incorrect amount and we were supposed to get $1,300 refunded back to us. It is now JULY, and after talking to THREE managers (Sal, Josh, Martin), we still have not received our refund and they have stopped replying. How is it that we have been in contact with three managers and this is still an issue after a month and a half?

I just rented from this location for the first time this past weekend and needed a mini-van to take…read moremy family on a trip for the first time since the pandemic started. To be honest, I was running late due to coming out of town and came just as the location was closing. Brandon was there and was just SO wonderful! He stayed late to help me, and when I thanked him, he said that he was happy to stay for as long as anyone needed him, and that really stood out to me. He also could have done the easy thing and provided me with an older mini-van that was closer to the office, but rather, he took it upon himself to run around and find a newer model for us... even though he should have closed up shop by then! He was very kind, answered all of my questions with a great deal of patience, and I never felt rushed or like a burden. It can be hard with such a busy location to maintain that kind of compassion and thoughtfulness--he is such a gem and really takes pride in his work. When I returned my car, I checked in with the staff, and they were also so incredibly kind and caring. Even in our brief minute or two of interaction, I could tell that they were really trying to find ways to keep their customers happy. Overall, I had a really great experience -- great selection of cars, and great customer service!

Goodness! I had no idea it would take me an HOUR to get a rental car, the Tuesday after Memorial…read moreDay around 11am! Ughhhh! The service was fine, very nice, helpful agents, but only 2 behind the counter and I was at least 10th in line! My Fiancé ended up paying $20 for parking his car in the stupid parking garage, as he waited for me to get my rental car! Ughhhh! At least I got the rental car, SUV- Tucson, Hyundai I wanted. I know there's never a grantee on car rentals, but one can HOPE and cross your fingers and toes! Hee I'm only giving 3 out of 5 because it took me 45 mins to GET the paperwork on my car, which I couldn't register ahead of time, since I got my rental through Priceline.com and then once upstairs, it took me another 15 mins to actually GET my rental..... I guess they ran out of clean cars... mine was soaking wet, but I know she was CLEAN! Hee. Oh- I ended up extending my rental and the original price was lower that week versus the continued week.... So that was a bit more on my wallet.....

Scam artist alert! Rent a van from Fox and noticed a lot of marking on it hence decided to do a 360…read morerecording on the van. Upon return , the lady as asking me if the markings comes off or not? I go, I dunno know as the marking was already there. I'm so glad I took the video before driving off ! I'm not surprise they are trying to scam tourist but I'm local ... will see how it goes.. Updating to 3 stars as they refunded my $500 deposit!

I reserved a vehicle through your company for a recent short trip. The price was very reasonable,…read moreand I was originally quite impressed with your customer service when I called in to modify my rental timing. However, a serious concern arose on our way back. I noticed a dashboard alert indicating that the rear driver-side tire was about 7 PSI lower than the others. I pulled over at the nearest gas station to inspect it for puncture damage. While I didn't see any fresh punctures, I did notice an old patch located near the sidewall. My brother, who is a mechanic, informed me that patching a tire near the sidewall is unsafe and makes the vehicle hazardous to drive. When I returned the car this morning, I pointed out the patch to the representative, raised my safety concerns, and recommended that the tire be replaced before the vehicle is rented to the next customer. Instead of acknowledging the safety issue, he immediately asked me to fill out a report and claimed the car did not have a patch on it when it was rented to me. This was incredibly frustrating, as the patch blended in so well that he wouldn't have even noticed it if I hadn't pointed it out. I mentioned to him that since I purchased the insurance package, liability wasn't my concern; I was bringing this up purely out of a dispute for the safety of your future customers. Fortunately, I spoke with a manager before leaving. She assured me that she would pull the car into the shop immediately to have the tire replaced due to the sidewall damage. My frustration with the staff stems from their unnecessary accusations and complete lack of accountability. I have video and photos taken prior to the trip. I pointed out a major safety flaw, only to end up being treated like the wrongdoer. While the insurance I purchased covers the tires, being blamed for damage I did not cause is entirely wrong. Furthermore, it is completely unacceptable to rent out a vehicle that could potentially put customers in harm's way.

Forgot to write a review until now. We rented a car in June. I rented through Capital One Venture…read more website and accidentally booked a full electric vehicle, not a Tesla. Their other shitty one where you can't find a compatible charger- the Kia. It was my mistake. We immediately saw the car and went back to the front desk to ask for another car. They said it was an "upgrade" and they'll credit what we paid for the electric vehicle to another gas car. There wasn't any credit and we saw that we just paid full car rental price, which was a rip off, extra $50 on top of what we already paid. I checked online and should have just booked online and gotten a refund for current booking. They totally rip you off at the front if you want to change cars or rent a car. Better to do it through a third party vendor. We made sure to return with full gas and took pictures of everything.

English, Español, Français…read more Our experience with this rental agency was extremely frustrating and, frankly, unacceptable. I would strongly caution anyone who is relying on a specific vehicle type to think carefully before booking here. We reserved a 4-wheel-drive vehicle several months in advance because it was essential for our trip. Despite having a confirmed reservation, upon arrival we were told there were no vehicles available and that our booking would not be honored. The desk agent, Alejandro, stated they were fully booked and could not provide the class of vehicle we had reserved. We spent several hours waiting at the counter trying to resolve the situation. When we finally spoke with a manager, the response was the same: the reserved vehicle was "not available". At no point did we feel there was any real effort to prioritize or rectify a reservation that had been made well in advance. In the end, we were given a lower-class vehicle that did not meet our needs, and we were forced to disrupt our trip later to exchange it for an appropriate one. This resulted in a significant loss of time at the start of our trip and added unnecessary stress and inconvenience. A confirmed reservation should mean something. In this case, it did not. The lack of accountability, poor communication, and failure to provide even a comparable alternative at the outset reflects a serious breakdown in basic customer service. If your plans depend on having a specific type of vehicle, I would strongly recommend booking with a company that can reliably honor its commitments. **Español** Nuestra experiencia con esta agencia de alquiler fue extremadamente frustrante y, sinceramente, inaceptable. Recomendaría encarecidamente a cualquier persona que dependa de un tipo específico de vehículo que lo piense bien antes de reservar aquí. Reservamos un vehículo 4x4 con varios meses de antelación porque era esencial para nuestro viaje. A pesar de tener una reserva confirmada, al llegar nos informaron de que no había vehículos disponibles y que no podían respetar nuestra reserva. El agente en el mostrador, Alejandro, nos dijo que estaban completamente llenos y que no podían proporcionarnos la categoría de vehículo reservada. Pasamos varias horas esperando en el mostrador intentando resolver la situación. Cuando finalmente hablamos con un gerente, la respuesta fue la misma: el vehículo reservado "no estaba disponible" y no se nos ofreció ninguna solución real. En ningún momento sentimos que hubiera un esfuerzo genuino por priorizar o solucionar una reserva hecha con tanta antelación. Finalmente, nos entregaron un vehículo de categoría inferior que no se ajustaba a nuestras necesidades, y tuvimos que interrumpir nuestro viaje más adelante para cambiarlo por uno adecuado. Esto nos hizo perder muchas horas al inicio del viaje y añadió estrés e inconvenientes innecesarios. Una reserva confirmada debería significar algo. En este caso, no fue así. La falta de responsabilidad, la mala comunicación y la incapacidad de ofrecer siquiera una alternativa comparable desde el principio reflejan un fallo grave en la atención al cliente. Si su viaje depende de un tipo específico de vehículo, le recomendaría encarecidamente reservar con una empresa que sí cumpla sus compromisos. *Français* Notre expérience avec cette agence de location a été extrêmement frustrante et, franchement, inacceptable. Je recommande vivement à toute personne ayant besoin d'un type de véhicule précis de bien réfléchir avant de réserver ici. Nous avions réservé un véhicule 4x4 plusieurs mois à l'avance car il était essentiel pour notre voyage. Malgré une réservation confirmée, à notre arrivée on nous a informés qu'aucun véhicule n'était disponible et que notre réservation ne serait pas honorée. L'agent au comptoir, Alejandro, nous a indiqué qu'ils étaient complets et ne pouvaient pas fournir la catégorie de véhicule réservée. Nous avons passé plusieurs heures à attendre au comptoir en essayant de résoudre la situation. Lorsque nous avons finalement pu parler à un responsable, la réponse a été la même : le véhicule réservé " n'était pas disponible " et aucune solution concrète ne nous a été proposée. À aucun moment nous n'avons eu le sentiment qu'un réel effort était fait pour prioriser ou résoudre une réservation effectuée longtemps à l'avance. Au final, on nous a attribué un véhicule de catégorie inférieure qui ne correspondait pas à nos besoins, et nous avons dû interrompre notre voyage plus tard pour l'échanger contre un véhicule adapté. Cela nous a fait perdre un temps considérable au début de notre voyage et a ajouté un stress et des désagréments inutiles. Une réservation confirmée devrait avoir une valeur. Dans ce cas, ce n'était pas le cas. Le manque de responsabilité, la mauvaise communication et l'incapacité à proposer ne serait-ce qu'une alternative comparable dès le départ témoignent d'un sérieux problème de service client.

Absolutely fabulous employees in the car return lot. Tom deserves employee of the next six months…read morefor helping me find the car keys.

UTTERLY IMPOSSIBLE TO CALL THEM ON THE PHONE. I had…read moresomething that ONLY the local people could help me with. NOT possible to reach them by phone. I tried every method, pushed every possible phone combination. Called the main office. They CONFIRMED THAT ONLY the local people could help me. You CAN'T call them. This necessitated a 3 Hour Drive to ask a 30 second question. All other forms of electronic communication also proved impossible to communicate with them locally.

Super positive and memorable experience with Budget, thanks to La-Rae! She was the kindest soul,…read morewho welcomed and guided me when I returned the rental vehicle (which was so fun to drive. Might buy the same vehicle soon...Toyota Sienna). La-Rae had a contagious ear-to-ear smile that I couldn't help but return. She was so helpful in taking in the vehicle and then providing instructions on how to get back to my destination safely. La-Rae must absolutely be commended. Best car rental experience ever, thanks to her.

THIS PLACE IS GREAT! If by GREAT you mean waiting for one guy who somehow takes 20min checking in…read moreevery group even though he's probly worked here for 20 years. To be fair, they should have more than ONE person working the counter. It's 9:30pm and the wait is over an hour. BUDGET ahh service and cars...this has been GREAT!

Big thanks to Avis employee Victor N. I returned our rental car to Hertz and went down to the…read morecounter in the 1st floor counter and realized budget merged with Avis. Victor was nice enough to go back to the 3rd floor and explained to me I couldn't drive to the 4th floor Avis car return. So he had a driver pick up my car and take it to the Avis return.

First, they need to try harder! Unbelievably poorustomer…read moreservice. We were given a non descript car (seriously, no idea which make or model) that squeaked at every turn and stop. So we changed it for an even worse car (Kia) with no horn, a bubble on front passenger tire! There was a crusty substance on one of the seats (front passenger seat). Highly recommend staying away from this agency. It HERTZ to use this rental car agency! Plus they are phenomenally expensive.