Absolutely fabulous employees in the car return lot. Tom deserves employee of the next six months for helping me find the car keys.

I always have a great experience coming here. The cars are always in great condition, no weird smells, full of gas, run smoothly, look nice and freshly washed. The workers are always nice too and are able to get you on the road pretty quickly. If you fly southwest the rental car spot is literally across the street from the baggage terminal, no need to take a shuttle or anything, just a 5 minute walk. I usually book through booking.com or priceline.com and haven't had any issues with my reservations. Any time I'm in the area I don't hesitate to rent from these guys! read more

Hertz is my go-to. Hertz Gold is a good service. Easy in and out. I have rarely had issues with Hertz.

This is my review about Hertz Rent A Car at SJC Airport. I wish I could duplicate my past experience at RIC Airport. But for the most part, I didn't have any issues. I booked my rental car through AAA website. This part of reservation has no issues. I started to receive emails about check in early, like a week ahead. Heck, I was not even ready for my trip yet. Those emails didn't say anything about the details at the airport. So, I waited until it says final reminder, that was 4 emails later. "Skip the line, go straight to your car" sounded very convenient. But my trip was not firm yet. At that point, my 3-day rental was $186.36. There was a strange registration process that required my selfie. An hour before my pick up, I upgraded it to a larger vehicle. Because I was supposed to transport my sister and several wedding cakes from San Jose to somewhere in central California. A Mazda sedan won't cut it. My upgrade was a Nissan Rogue and it only costed me $7 a day. Because I am from out of state, I bought insurance at $41.99 a day. At this point, everything was $349.45. There was a $199.55 temporary hold on my credit card. At this point, I was charged $549.00. Soon after I hit confirm, I got another message to let me know the stall number and how to pick up. Then, I wanted my sister to be authorized to drive besides me. I was looking for adding another driver to my policy on its website. But I couldn't find it, unless I cancel my reservation. But I don't want to do that. Finally, I decided to head on down to the airport to pick up the vehicle. I normally pick up rental right after I get off the plane. I have never drive to their before. So, this stupid rental garage didn't have signs on where to park. My sister tried to drop me off but she can't find a parking lot. I can't remember where we went. I could only remember we had to climb over a fence from one stairwell to another stairwell. We arrived all sweaty and not happy. The employee at the counter was really friendly. She said siblings don't need to register as additional driver. Oh? Okay. Then, we proceeded to the parking stall and pick up my vehicle. That was my first time trying Nissan Rogue. I heard about this SUV and I really liked it. I think I might buy one when it's time to replace my car back home. I took a picture of the odometer and drove off. Upon returning, I was in a hurry and forgot to put gas before heading to the airport. My penalty was $55.73 as $12.01 per gallon. I was furious. The highest gas price in San Jose was $5.85. Hertz was charging twice as much. Thinking back, if I signed up the "Skip the Pump and Save Time" offer, that would be $68.12. Too much to calculate how much I should use the gas in the tank. Anyway, my final bill was $414.39 for 3 days and I drove 487 miles. Minus the refueling charge, it would had come up to $358.66. That was over the agreed amount. Ok. I think I can improve my experience next time. I don't want to go to other rental companies because this is a better one. read more

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Only giving 1 start because I cant give any lower review. Showed up to swap my rental because mine got a check engine light and hertz recommended I swap it so I drive to the San Jose airport location since it's the only one open on a Tuesday night. I get to the front and the female helping me has an attitude, and to make matters worse they don't have a car to swap me even though I was told to bring it back to swap it. Not only is it 9 pm and I work in the morning but I now don't even have a vehicle to use for work. I'm on work travel and don't have family in the immediate area so I can't even get a ride to my hotel. Hertz has failed to provide and solution instead, they have me sitting in the lobby until they can make a car appear. read more

I asked for full coverage, herts clerk said the put it in, but they did not. Described the coverage they selected as covering "everything, accident, collision, damages" but only submitted liability coverage only, not what they described to me as what I would be getting. False advertisement. Managers on duty(Fasy?) were not helpful. Desk clerks working at counter (Timema?)kept eavesdropping and chuckling at me while on duty manager and I were speaking. Very unprofessional. They refused to process my claim through the additional insurance i secured through booking.com. the claim form they submitted did not included none of the information I provided to them at the time of the incident. The mismanagement of this incident has left me unsatisfied with Hertz and would not recommend this service to anyone and will not use again. This whole incident was very upsetting for me. read more

We are trying Hertz because they have a rental car center in Concord where we are fly out of on Thursday. Lana was very nice and got us a really nice car in the premium upgrade section. read more

Hertz Rent A Car - Car Rental Near Me - San Jose, California

Tiny Mark on windshield that was already there. $500+ charge. Can't reach anyone at the local office to dispute. Never again!!!

The attendant pictured here was HORRIBLE. Refused to provide her name. Do yourself a favor and rent elsewhere. This woman was at the rental counter for Thrifty and Hertz and claimed to be the manager. She is a lawsuit waiting to happen. Sexist, prejudicial, predatory, just flat out rude/nasty. After a lengthy intake, upsell attempts, and having to constantly repeat myself (also her condescending tone and snarky responses to the usual questions) I was told my car was on the second floor in a designated spot. Upon arriving to this stall, clearly marked with the correct spot number, I found a different make and model car. I then proceeded to go back down to the rental counter. I arrived back downstairs to a large line, I went to the side of the counter to let the attendant know she had likely just marked the wrong spot, to which I was told to get back in line. Not happy, but OK. After 20 minutes and getting to the front of the line I'm once again given the most condescending tone, as if I'm incapable of finding a spot marked with a 3 digit number. When I asked for a manager due to the attendant's lack of poise, I was told she was the manger. After some back and forth, an hour total, I just cancelled and went to SIXT instead. Got the same car, same price, no attendant (manager?) from hell. I would've gladly paid double. AVOID AVOID AVOID read more

Hertz Rent A Car - Sexist, prejudice, predatory, rude, all around nasty and who claimed to be the manager. Of course she refused to provide a name. - Car Rental Near Me - San Jose, California

The whole service of this Hertz at the San Jose Airport is piss poor!! I've been calling the phone number since May 20th and all I get is "we are now closed" I've called all though-out the day on various days same response closed. I even called today and same "close". I've been charged $1400 for a car rental of 10 days of which I didn't ask for an update and being charged, when the car is a "similar vehicle" for what I was renting. Also I was already charged $424 prior to picking up the rental so, there shouldn't been an extra $900 plus dollars!! This Hertz Suck's, I will Never use them again!!!! read more

Hertz Rent A Car - Me calling Hertz Rental at the SJ airport, with No answer! - Car Rental Near Me - San Jose, California

Don't rent from this company- they are uncaring about having their costumers wait over three hours for a paid car rental- since we paid, we are also stuck and limited on our options. They did not seem to care about having us weight not offered any information when asked. They are not a company I would reserve from again read more

I recently had the pleasure of being assisted by Barbara at the Hertz Rental Car in San Jose, and I must commend her for her absolutely phenomenal service. Barbara went above and beyond to accommodate my needs, even though I arrived a bit late. Her professionalism, kindness, and efficiency are the primary reasons I will be choosing Hertz for my future car rental needs. However, I feel compelled to mention a significant concern that prevents me from giving a full five-star review. Despite the exceptional service received from Barbara, I was taken aback by Hertz's policy regarding late returns. Being only about 30 ish minutes late, I was informed that I would be charged for an entire additional day. This policy seems disproportionately punitive and not quite aligned with fair customer service practices. It felt somewhat unreasonable, if not a bit harsh, to face such steep charges for a minor delay. Barbara's ability to handle the situation gracefully and her genuine care for customers truly stood out, making my overall experience with Hertz positive. Yet, the company's approach to late return fees casts a shadow over what would otherwise be a glowing recommendation. Such practices can deter customers from returning, despite the high-quality service provided by employees like Barbara. In closing, while I am deeply grateful for Barbara's exceptional assistance and will return to Hertz due to her outstanding service, I sincerely hope that the company reconsiders its policies on late returns. A more flexible and understanding approach could greatly enhance the customer experience and loyalty. Thank you, Barbara, for your remarkable service and for ensuring that my business with Hertz was well cared for. It's professionals like you who make a difference, and I am very much appreciative of your help today. This was today around 2:59 PM Barbara is a 10/10 Hertz policy 0/10 read more

I am a Hertz Gold Club member and would give them negative stars if it was possible. The car that I picked up at the San Jose airport in March was completely dirty and had a bunch of damage to the exterior, namely numerous bad scratches to the paint and deep gouges to the plastic cladding and bumper. It was so bad that I asked the attendant if I could have another car, which he denied. I then showed him all of the exterior damage and he said that it was no big deal. Luckily I asked him for a Inspection Form which I filled out. I asked him to look at it to verify the damage and he declined and said that the damage was minor and would not even be noted. Luckily, I also took multiple pictures of the car before I left. When I checked out, I gave the lady the Inspection Form and asked if there was anything else that I needed to do to note the existing damage to the car. She said no, so I went on my way. The following week, I returned the car. When I checked in with the attendant, I asked him if everything was fine with the car. Again, he confirmed that the damage was no big deal and the car looked fine. A month later, I received a phone call from Hertz telling me that I had damaged the car and wanted to know how I wanted to pay their estimate of $1,000. I told the lady that the damage was pre-existing and asked her to look at the Inspection Report that I filled out beforehand. She said that there was not one in the file. What is the point of filling out an Inspection Report if they are not even going to ever reference it. She then said that she was going to send over the claim. The claim included pictures of the EXACT damage that I noted on my Inspection Form, which they conveniently did not have anymore. I asked the person if they had pictures of the car from before I picked it up showing no damage. Of course, they said that they did not. Luckily I kept the photos that I took of the car when I picked it up. I sent the images over and heard nothing back from them for more than two weeks. I then received another email asking for pictures with time stamps. I sent back more images with the data from my phone attached, including where the pictures were taken along with their times and dates. Again, I did not hear from anyone for more than two weeks, so I assumed that it was cleared up. I then received a phone call from a totally different Hertz representative asking me how I wanted to pay for the damage. I explained the whole situation to him and he followed up with the same demand letter that the first lady sent me. I again sent him time stamped photos of the damage and I have yet to hear back. I will never use Hertz or one of their associated companies again - Dollar and Thrifty. What they are doing seems to be a total scam. Renter beware. read more

Y'all it's been a sh*t show of a 48 hours. My rental car had mechanical issues, which I rented from another Hertz. That car wasn't maintenances. When I got here, I pretty much lost my sh*t. It was one thing after another. Thank Goodness for Lena. Lena, thank for you being so nice and calm... even though I was stressed AF! You're amazing! read more

The reviews are right customer service is horrible here. The people at the desk have to be the absolute worst. I requested a car online and they gave it to someone else. Wasn't okay with that and asked if I could change cars. The upgrade cost me an extra $150 on top of the $140 I already paid but if the lady just canceled my reservation my total would have been $200. They make me never want to use hertz again after this. Update: Rented the same car in LA but for 2 days but only had to pay half of what San Jose hertz charged. Makes sense.. read more

Hertz Rent A Car - Car Rental Near Me - San Jose, California

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The Hertz San Jose Airport location is very easy to access across from Terminal B and located on the 2nd level. Become a Gold Member and your car will be reserved in advance with updates provided by text upon your arrival. Clean cars, multiple cars to choose from, and quick exit from the airport. The exit booth agents should learn to smile and greet the customers as they approach the booth to leave the airport. Would have been 5 stars. The only human interaction during the rental had an employee who wasn't in a good mood. Still recommend Hertz because of the quality of the cars at this location read more

Hertz Rent A Car - Gold member car location - Car Rental Near Me - San Jose, California

Avoid this Hertz location, I was overcharged $80 due to bait and switch and Hertz corporate refuses to issue a refund as this is evidently sanctioned policy. Booked a compact class vehicle a couple of weeks in advance, arrived at Hertz counter maybe 5-10min prior to my reservation time. Usual spiel of counter agent trying to sell me refueling service and liability insurance coverage I don't need. After declining the extras, counter rep gives me keys and tells me the parking space number. I walk to the car, find a Buick Encore, not exactly a compact class but I figure whatever -- I understand rental cars are in short supply. Not until later did I notice the rental car counter charged me ~$80 more than I was quoted for loss damage waiver. I've had several rental car reservations in the past where the car class I reserved is not available. For every other experience I was told this at the ticket counter, rep upgrades my vehicle class and ensures there is no cost to me. Hertz evidently does not operate this way -- I wasn't informed my vehicle class was unavailable nor was I told this would result in a +$15 / day rate for loss damage waiver. I received a text message from Hertz on pickup day asking about my rental car experience, I said everything was good except the unexpected bait and switch, they replied saying they could not assist with billing issues, message them on social media. Messaged Hertz on Facebook, they said they would need to escalate my issue, I received the following reply a week later 2 days after rental car was return and payment posted: "Hi Jimmy, I apologize for the delay as we answer our customer concerns in the order of which they are received. The lost damage waiver is an estimated total when booking. The price is based off of the car class that you book. However, it appears you received a vehicle in a different car class, thus cauing your lost damage wavier amount to alter. -Kristina" I replied: "So you charged me more because you didn't have the vehicle class I rented available, in other words? I wasn't even aware I was getting an SUV until I got to the vehicle, your rep didn't tell me" That was last week, no reply since, so I assume this is where we're leaving it. Credit card company has already refunded the difference of Hertz' bait and switch to my card, adding them to my rental car company blacklist since corporate is sanctioning bait and switch as standard policy, I guess. read more

Hertz Rent A Car - The switch - Car Rental Near Me - San Jose, California

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Great, easy experience. What I loved most is that they told us to grab any car on the bottom row, so we were able to test out the comfort and room of the numerous cars, factoring in cargo size, visibility, height, leg room, features, and gas mileage. PS. I recommend the Kia Soul, which feels like you are sitting in a hot tub. We drove one 3157 miles and never got uncomfortable... in the end nothing hertzed. [Note: Airports sometimes charge additional fees, but they have later dropoff times] read more

Hertz Rent A Car - Car Rental Near Me - San Jose, California

If I could give -5 stars, I would. This is the slummiest rental car location I've ever been to. I pre-paid $900 on the Hertz website for my two week Tesla rental, and when I showed up they had no record of the payment. The clerk was excessively rude and dismissive, he wouldn't let me say more than a couple words before cutting me off. I ended up having to pay the $900 again and resolved to dispute the credit card charge later. When I got to the car, the back part of the seat was broken and I immediately fell through it. The car reeked of cigarette smoke. I went back down to the same rude clerk, who said nothing and wrote a new stall number on my card. The next Tesla absolutely reeked of mold. Same story, guy found a 3rd Tesla, which also reeked so bad I got a headache just from trying to sit in it for a minute. At this point they said they had no more Teslas and I would need to downgrade. I refused and asked for a refund. They obliged but said they couldn't provide any sort of refund or voided receipt as proof. So now I'm out a car, and $1,800 down the drain that I'll need to dispute later. This location should be shut down! read more

Everyone was kind and friendly. Got off the plane and conveniently walked across the street to Hertz. It was a long line but the wait wasn't too long as we had already pre reserved our car. After we got out paperwork, headed upstairs to level 2 to pick up our car and was greeted by an attendant. Inspected the car for any flaws that need to be noted and then one more stop at exit, again greeted by another kind attendant. Smooth transition and great experience. read more

For business' consideration: It may save money on staffing but it is also costly to turn away customers when no one picks up the phone at this location. read more

Where does one begin? I arrived at 8:30 PM on 1/14/16 to pick up my 3rd party car rental (mistake one on my part). I arrive and give the guy at the counter my info and ID. He proceeds to look me up and tell me that he can't rent to me. I ask why as the only time I ever used Hertz was for a rental when my car was being repaired due to someone smacking into me. The guy proceeds to say I'm blocked. After about 45 minutes of going back and forth they realized that the block is not for me but someone with a similar name or so they say. You would think that would be the end right? Nope!!! They now can't access my reservation due to all of the errors and try to tell me to rebook it but at a higher rate. This ain't happening today booboo the foo. So another 30 minutes goes by and the manager finally gets me into a car but it is for a size smaller than what I booked. She tells me that they sold out of the the class that I booked while they figured out my reservation. You would think they would upgrade me or explain the situation upfront and not pass on a smaller car. In the end, I had them cancel the booking so I could book with Enterprise for a better rate and comp upgrade to a SUV (Win, Win, Win!!!!). The Enterprise host overheard my frustration and offered to take great care of me which they did!!!! read more

No issues renting from Hertz at the San Jose Airport location. I have Gold membership through my corporate benefits/discounts at work so I recommend checking that out if available at your employer and applying your corporate code to your Hertz account. You reserve your car and immediately pick up your car, very quick at the counter. (If you arrive late past 5pm you need to go to the desk but car is ready) The Hertz San Jose airport location has many car rentals to chose from. We rented two car seats for sake of not bringing our own. Car Seats are basic (not the ones with 3 point harness) but are clean as the car rental. We rented a Kia Optima and that was sufficient for 2 adults & 2 kids. Hertz also has the stickers necessary for toll roads so that was convenient when we drove to Bay Area. Hertz is my go to for car rental because you can accumulate Skymiles, big agency, decent van and sedan rentals for the price. read more

Hertz Rent A Car - Kia Optima standard rental - Car Rental Near Me - San Jose, California

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Absolutely, positively the worst customer service ever. I was offered something without proper explanation which quintupled the cost of the rental car. When I attempted to contact Herts (33 times I called, yeah 33 times!) no one ever picked up the phone. So I tried the corporate customer service who disconnected me 17 times (yes 17 times), all whom said I'll get you some help and transferred me into a broken IVR phone tree that simply looped me into a massive customer service failure. How do you stay in business? You do not deserve the business you receive as you make it IMPOSSIBLE for your customers to get any help. And when someone does actually get on the phone they push off the call. I'm in utter shock at the sheer failure of people, processes and effort to provide any assistance of value to your customer. Never again will I rent from your and I will use every bit of my being to ensure my company does not all you to be a vendor in order to avoid any future frustration. Shame on your Hertz! read more

Hertz Rent A Car - Just a few calls from my call log. Not all 33+. - Car Rental Near Me - San Jose, California

Fast and friendly service. Upgrades are easy, I've rented Camaros, Mercedes and trucks. They are my go to car rental company.

I gotta give props to Hertz rental car at the San Jose Airport location! While visiting da ohana in the bay area, and attending a wedding over the weekend, I ended up getting my rental car from Hertz because they offered the best price. Normally I am a loyal Avis rental car renter, as I have a preferred status, but recently this year I had used Hertz several times when Avis's rental car prices were outrageous. I'm really glad I had used Hertz on this trip, as eariler this year when I was traveling between Oahu & Maui, a customer service agent had encouraged me to sign up for gold status with Hertz. With gold status, when I landed in San Jose a few days ago, I didn't have to wait in line at the Hertz counter. All I did was head straight out the door, check out the Hertz electronic board for my name, then head out to the "zone" area to pick & choose a rental car. My rental car was a brand new compact car which only had 5000 miles. The car was clean, spacious enough for 2 people, & had more than enough power for me to buzz around the bay area for a few days. The car return process was painless & fast, a BIG MAHALO to Hertz for great service! read more

Hertz Rent A Car - Yup, found my name on da board, & headed straight to da car.... - Car Rental Near Me - San Jose, California

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3.5/5 stars, I was feeling nervous about this place as the reviews online were poor and the website had issues checking in, and both the numbers that are available online either never worked or always went to voicemail /I was never able to speak with any representative to confirm my reservation. However, I showed up at the set time and date, and everything was fine in person! Reservation was indeed there, customer service was friendly and straightforward, and I got my car rather easily. So, if you are a prospective customer reading this, don't be too scared about these online reviews, as I had a great experience in person there. I just wish their online system and phones were working better. read more

Do yourself a favor and read the prior reviews before deciding to rent a car from this location. I made the mistake of assuming it was at least similar to most other airport hertz locations. Wrong, the employees at this location are the rudest bunch of people I've ever seen. Witnessed multiple customers spoken to and handled completely unprofessionally. After you make your way through the gauntlet of bad attitudes you'll have to try and find a vehicle that is banged up without 50,000 miles on it. read more

Once again hertz disappoints. My question is how these guys still in business. When you order an SUV 3 months in advance and it's not here after a long flight and you can only use an SuV because you're going to the mountains skiing. What's the purpose of making a reservation. Now I have finds of another agency has one and this is non refundable as it was through a third party agency. read more

We had a good experience with this Hertz. We actually rented two different times back to back when visiting San Jose. One through our company and once on our own for our vacation after. Their car selection is really good here. We like to rent a crossover car that has keyless entry/push button start and there were tons of options here. Usually there's only one. They do Ultimate Choice here if you're a gold member so you can pick whatever car you want. It's across the street from the international terminal or you can take a bus from the regular terminal. All rental car companies are in the same parking garage together so there's only one shuttle. Returning was easy. Left the keys in the car and got an e-receipt. We always use Hertz and this was one of the best we've been to. read more

This is probably the worst experience I had with any car rental company. I returned the car to the location at the airport, their employee check the car and deduced that the gas level was 94/100 and Hertz decided to charge me $18.00 for that 5% (maybe I should have airlifted the car to the airport). I saw the charge on the receipt that was E-Mailed to me, for some reason they won't give me a paper receipt on the spot. This is maybe due to the fact if they did I would have caught the charge right away, they were betting I read my E-Mails when I got home. I was still at the airport and went to talk to the front desk at Hertz. I explained very clearly about the charge, this person working for Hertz have no idea how to do her job or even understand this simple problem. I tried to explain to her over 3 times that the charge was unwarranted and she took no steps to try and resolve the issue. Her manager then showed up and started talking to me in a very condescending manner and proceed to ask me which gas station I filled up for the car like she thinks it was the gas station that didn't fill the car. Luckily, I had a receipt she looked at the receipt and didn't record anything into the computer or anything. She continue to be condescending as I mad e her aware that we can both go check the car if she have any questions or can't do her job. After a few minutes of doing absolutely nothing, she decided to update my invoice and took off the fuel charge. The employee and the manager don't seem to know what they are doing and this company preys on unsuspecting customers. If I were you and don't want the hassle, don't use Hertz. This company rips off people. read more

Bit surprised at the low yelp review but my experience at this place was pleasant. Not sure if I was just lucky or they provided better service due to my status with Hertz (president's circle). Rented one of their Range Rovers and the SUV was cleaned very well and everything worked (which is pretty rare for Range Rovers). Love their convenient location; a breeze walk across from SJC. Everyone was nice and I enjoyed my rental. read more

Since Hertz owns Thrifty, and I basically dealt with Hertz employees when renting my car and was forced to purchase a Hertz protection plan, my review for Thrifty applies to their bigger idiot brother as well: Hertz owns Thrifty and Dollar. They will basically refuse to rent you a car unless you purchase one of THEIR collision coverage plans, even when you are a fully insured driver with your own collision coverage. And if you ask them if it is required by California law to purchase one of the THEIR plans, they fall back on a misleading boilerplate statement like "sir, you must choose between these three plans that we have.." Complete nonsense perpetrated by a bankrupt, poorly run company that is over leveraged to the gills and now need to force renters to purchase a protection plan to barely survive. Do not give them your business. Instead find an Enterprise with good reviews, reserve your car ahead of time, and then take an Uber there to pick up your car. read more

Customer service and desk are not helpful, I booked online for an SUV once I got there I had to wait for over and hour because they did not have what I booked for they ended giving me a mini van and on top of it was a broken tail light, read more

Hertz Rent A Car - Car Rental Near Me - San Jose, California

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The employees at this location are super shady. I would avoid going here at all costs. We booked a car and my husband used his work discount code. On the quote it gave us a rate of $229 for the rental price. On the day of pickup he was told that the car liability and damages package was included in the rental with the company code. He said he didn't want to pay anything extra as our credit card has damage coverage and was told it was already included in the company discount code. About an hour on the road I received the hertz receipt and saw that we were charged an extra $42/day for this damage package that we specifically said we did not want to pay extra for. After calling and speaking to the employee he said he couldn't do anything about it. The employees totally scammed us with hidden charges for the extra damage coverage when we specifically said we didn't want to be charged anything extra. When we called them out on it literally an hour later, they said they could not adjust it. We called immediately after noticing the charges! After speaking with other coworkers who used the same company code we did, no one else has ever been forced to add on that damage package. The workers at this location use this line to trick customers into thinking that it is inclusive but it is not. read more

Bad customer service, try to trick people to buy extra insurance , when you refused the employees will say, you can't rent a car and don't give us the refund that we prepaid. read more

I hate hertz but love this location a lot. Crazy cars for the crazy Chrysler fan. I don't rent cars as much as I usually do but these guys are a total exception. I am surprised by how professional and courteous these guys are! I was served by a really sweet black lady and she did a good job of making sure I got the upgrade I want. Wether you are a gold member or just wanting an upgrade this is the place to go. If hertz is your last choice this branch is the one to go for. Love the Chrysler 300, loaded with all the features I want. I don't see why there are bad reviews this is the best Hertz rental car place in the county. Drawback: do not accept their offer to buy insurance, it will suck your money. Lines can be incredibly long so if you can't wait go somewhere else. If you don't want to splurge please go to Enterprise. read more

This is probably one of the WORST experiences i've had with this car company. We returned our car on Sunday June 30 around 6:30pm to a young asian man and after we left we had remembered that we left our bag in the center console and not even 2 hours later we went back and some how they couldn't find the car and our bag was not returned to the lost and found. I talked with a man that was at the front desk and he was very unprofessional. I was trying to talk to him asking about the lost and found and he was on the phone with his airpods on laughing at us. We had important documents and medicine in that bag that we really needed. There was also another lady that was at the front desk that we had a conversation with hoping she could give us more information since the other guy was no help but we were just met with unnecessary attitude for no reason telling us that we should file a claim and that's all we can do. This whole situation has been ridiculous. I come back 2 HOURS LATER and you're telling me that the car is no where to be found?! If you ever use this company to rent out please make sure that you take everything out because these EMPLOYEES are THIEVES. We have been calling every day for any updates but they don't ever answer their phones. read more

New update. It's now been about six weeks without any reasonable contact from Hertz. I've been insanely busy with work so I haven't been able to call them 20 times a day anymore and they, of course, will not commit to paying me for the luggage that they mislabeled. Please please please never use this company. read more

Not sure why Hertz offers electric vehicles (Teslas).... Just when you think this is going to work out, you go to hotel that has electric charging to discover the Hertz Tesla rental does not come with plugs??? So now I must find a Tesla charging location, customer must sit for the 30-45 min charging from Tesla station.... Just great customer service! Hotels almost always offer charging at no cost.... But Hertz doesn't think that warrants leaving cables or plug adapters that come with car for customers to take advantage. Then they pitch adding the charge option at 35$ in case you bring car back at a lower charge than you had when receiving car. So I fully charged vehicle and returned Tesla to Hertz.... Only to find out the "charging option" is not refundable once you take it.... In other words, I brought car back fully charged and Hertz still charged me for this option.... Last time Hertz... read more