I posted an earlier review of Stephouse, and it was not favorable. It seems like I was caught up in just a series of bad luck situations. Miscommunications, timing issues, and technical issues had lead to a culmination of what I percieved as bad service. But, with my post to Yelp, the owner Tyler stepped in and while not everything is ironed out, I feel like there is some attention to the problems we are having. read more

After years of dealing with Stephouse's slow internet speed and erratic connectivity, I terminated service three months ago. They continue to withdraw monthly payments from my checking account, however, despite multiple calls and filling out proper paperwork. Seems like no one answers calls made to billing or support and no one is returning my calls after I leave messages. Recommend Astound internet network!! Stephouse is quite the con job. Wonder how long they'll stay in business. read more

I got onto Stephouse about two years ago because they were advertising themselves as a local internet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​ read more

Their service is totally shit, no speed always unavailable. Run to anything else than this garbage. TDS fiber optics is coming and hopefully puts the final nail in the Stephouse coffin. read more

DO NOT USE THIS SERVICE!!!! I was a customer for a few years and it was ok. Sloooow internet speeds 16-20 mps so I switched to ATT internet at half the price and triple the speed. They insisted I pay for an extra month as you need to give 30 day notice so I have to pay for 20 days Extra? Don't use them!!! read more

Oh my God! Stephouse Networks used to be amazing internet service with "next level" customer service. Just a joy to do business with- and I never say that about any utility. They were acquired by WiLine Networks who sent the whole thing down the proverbial toilet. WiLine sucks! Ever since they took over my internet service is down almost as much as it is up. On bad weeks I don't have the Internet in my home at all. This morning I missed a remote doctor's appointment because their trash service decided to take a "regional outage" dump right when I needed it most. This will cost me a $50 "no show fee" from thie clinic (not the first time this has happened) and I'll have to reschedule another appointment that isn't available this month. WiLine also raised my rate from $59/month to $78/month. The customer service bro opened a ticket, gave me the number, and told me he had no idea when service is to be restored. The "outage" is happening on their end, he told me. I just need to sit tight and be patient. If I don't have service that's my problem. So it's been. These dunces can't seem to keep their network running. There's no one else to call on their phone tree either. More money for garbage service. I can't stress this enough- stay away from Stephouse/WiLine! read more

This how you know that you have stephouse. Terrible service. Just informed us that will have no internet until Monday, no we can't issue a credit until the ticket is closed. What an unethical company, I don't think they can spell customer service, let alone provide it. I'm off to leave more reviews on other websites, negative reviews that is. They just called to tell my service is fine, it not still no internet. Oh and I'm rude for saying their service is garbage. Garbage is putting it mildly. To the customer service rep, if you think that was rude, you ain't seen nothing yet. Game on! read more

This place has spotty Internet and worse customer service. In the 7 years I had them, I experienced several outages a year, slow speed, buffering issues, you name it. I have been trying to cancel service for a month, after the latest outage where I was without service for over a week. I sent emails to cancel my service and 30 days later, they are still giving me the run around to cancel and want me to stay with them so the "can provide better service". Stay clear of these guys, bite the bullet and go back to Xfinity or some other provider. read more

Update: Despite multiple requests to stop, this jerk is still emailing me twice a week, nearly two months later. Several of his emails say "this is my last attempt to reach you, I won't try again." But then he does try again. And again. And again. You definitely do not want to provide them with your contact info, unless you like spam. Comcast is pure evil, and somehow I'd rather deal with them than Stephouse. read more

I used to love this service. I have just cancelled it though. For 7 years service was great, any employees I dealt with were great (and they still are actually, which is why I didn't cancel 6 months ago). But I believe they were sold or merged or something and the new practice of adding a note to your invoice that they will raise your rate next month instead of actually sending you a separate notification is garbage. They raised my rate 2 times in six months that way. One rate hike is irritating, but two? After no rate changes for 7 years, absolutely uncalled for. And if you DO get their service they will want 30 days notice before you cancel. Because they won't refund you. I'm really disappointed in the direction this company's practices went. I DO NOT recommend them. I WOULD recommend their service employees though. Absolutely everyone I spoke to over the years was always worth talking to. So you if you happen to be hiring someone who used to work there then you are making a good choice. It's a shame really, I wanted to support a smaller company but I cannot keep paying for unexpected rate hikes. read more

They do not do residential anymore. They cut us off as long time residential client at $50/month and then to reinstate it will cost us $390/month. These guys are lying about their service and should lose their utility license. I have contacted the FCC. read more

I've been trying to get Stephouse to set up internet service for my home for months. I've contacted them no fewer than 7 times without getting an installation appointment. 1. Emailed them through their site. No response. 2. Emailed them again a month later and I got a phone call back from someone who told me he can only do business service (I inquired about service for my business as well) and he would have someone call me about home service-- no one ever called. 3. Weeks later I called them and was connected to some kind of answering service call center who could only take a message and could not give me any information or schedule an installation which makes me suspect they outsource their inbound calls and possibly all of their sales. No one ever called back. 4. I emailed them a month or so later and they finally responded with a form message of "congratulations! Your address is eligible!" After which they requested that I email a DIFFERENT email address to arrange for installation. I was assured a response within 48 hours. 5. I emailed the second address to get service and after more than a week, there was still no response. 6. I emailed again and stressed that I had contacted them multiple times over the course of several months without any significant response. I stressed that this would be the last attempt at scheduling an installation with them so I expected some kind of useful message back. I then get a response saying basically "No nah uh! You only emailed once. Here is a copy of the email." That is neither an accurate statement nor is it anything close to approaching professional customer service. 7. I responded back yet again pointing out that they wasted a contact opportunity (with someone who obviously wants to give them money) just to tell me I'm wrong, without even offering a solution to getting me internet service. If my neighbors didn't have this company as their provider I would wonder if they are even a legitimate business. read more

Well, COVID19 will likely be the fall of Stephouse. After continued poor speeds since late last summer (4MBPS instead of 100MBPS), they have dropped down to more like 700kBPS during the day due to everyone working from home. I had two phone calls from Wiline corporate this week asking me to just drop their service because the system will continue to degrade and they won't be doing any improvements. One of the managers said the system will likely be unusable in two months. They are not taking any new customers. Maybe they are trying to prune users so that they can keep the remaining users going. Time for everyone to start looking for alternatives. read more

stephouse, please send 2 tin cans and a string so i can improve my internet connection. your service sucks a**, always has, always will. i need to go now and find additional sites to leave reviews on. read more

I really wanted to like this company. I really did. I even recommended them to friends and family in the beginning. I mean it's local, a good price for 100Mbit service, and the tech is cool. But after using the service for over a year, I have to cancel because of the horrendous customer service I've had. Besides the monthly connection issues, calling or emailing their technical support and billing is a nightmare. You'll send them an email only to have them not respond to you. Then you have to take time out of your busy schedule to give them a call. But then no one picks up and you leave a voicemail only to have them not call you back. When you send them a physical letter, they don't read it. Cancelling was a nightmare. After sending them a letter to cancel my service, they still ended up charging me. That would probably explain why they switched their administrative stuff to another company (WiLine). They didn't even notify their customers of this change. They should have at least forwarded the letter to WiLine. Like I said, I really wanted to stick with a local company instead of Comcast or CenturyLink. But if they're going to give you service that's spottier than either of those companies with customer service that's WORSE than the big corporate outfits, why bother offering internet service. read more

So far, it's good!!! Been using Stephouse Wireless for the Portland office for 2 months now and I'm happy. In my opinion the 3 MBPS package at $35 per month is a solid solution to replace Comcast internet. All except.... I had to bump up to the $45 per month 6 MBPS package because Join.me wasn't working for online meetings with the 768 kilobytes per second upload speed. If I didn't need to use Join.me for work, I'd stay on the $35 per month plan. read more

Stephouse is one of the options in my building, along with the national companies. At first they didn't want to adopt it but I convinced them it would be easy to add to our existing services. I like keeping my dollars local. Also, there's no contract and when I call the local office I get a real person. Highlights: - Service is reliable (I'm an IT pro so I feel like I'm a pretty good judge of this) - No hidden charges, no contracts, or price hikes - They haven't charged me for anything I'm not using (coughs name of competitor) - When I call or email, a real human person who is alive and works for Stephouse responds - Local business downtown PDX - I have noticed them providing wifi to local events like TEDx Portland The bad reviews they have here seem to be from people angry they couldn't get Stephouse. I don't know why you would review a service you can't get, but hey! Hopefully they will be able to get Stephouse soon. read more

I really, really want to like this provider... they are a clear alternative to Satan and his magical microphone on the remote control. So Cool! I set up an appointment after being told that I was in their area, and that it was merely a matter of how strong the signal to my house was that would confirm what kind of package I could get. Come to find out, my neighborhood is NOT even covered! Might or might not be covered "soon," but "don't hold your breath." This is by no means a criticism of their service. I have friends on it and it rocks! More so, this is a criticism of the customer service and their coverage map, which definitely needs updating so as to not waste the consumer's time. TIPS BEFORE GETTING YOUR HOPES UP: 1. Ask the phone representative exactly where the signal is being pushed from. 2. Stand on your own roof. If you cannot see it, or are at least within a 1/4 to 1/2 mile of said antenna, don't get your hopes up. This is similar to determining whether to call a cab or walk home inebriated. 3. Schedule the appointment, knowing damn well its probably not going to work. 4. Don't forget to give thanks and praise to Comcast/Xfinity. Their service is so great, that people cannot wait to throw their money at them. This is because, although we have so many choices in the "greater" Portland area, that we "choose" them. MAKE IT RAIN COMCASTIC! If and when I actually get service in my area of newly-minted $400k+ homes, I will revisit this and give it a better review. So, yes, I have experienced better because I only have access to one provider. That provider, in-between the occasional bloodletting, at least gives me the satisfaction of a reach-around and a goodnight pat on the ass. I cannot wait for Stephouse to Step-up their game! read more

I love, love, love that I can get 20Mbps download and 6Mbps upload for $49/month. No gimmicks, no upsell nonsense, no having to whine every year that you're going to cancel and can't they lower your bill, pretty please? This is the deal, they're a local company, not an evil empire, and you can Tweet them and get instant response. Moreover, they are extremely reliable. If you can get them and have sightline to their towers, you'll be in business. read more

I was looking for an alternative to Comcast and so contacted Stephouse through their webpage and Doug sent me an email back an then gave me quotes that were about what I was paying at Comcast. Now I know the more MBPS the more you pay but I had read reviews and looked at their prices on their site and it seemed a bit high. So I told him this was for residential and he said my address showed up as a business. I live in a tiny home community that is also part of a mobile home park (see my review on Arbor MHP) so that is probably why. And then I never heard from him again. Now like all humans when I find something I like I tell others and with social media thrown in, that number grows exponentially. If I liked their service I would have told everyone in my community, work (TriMet in a department that deals with outreach programs and community groups) the company that runs the mobile home park and family. But since they dropped me like a hot rock, the opposite is going to happen. I liked the idea that the service was local and the whole land based dish network was intriguing, but I am not impressed with their customer service. If Doug didn't want to deal with a lowly residential account, he could handed me off to the person that does. And honestly I had forgotten I had contacted them until I was deleting emails and came across theirs. I guess I will just keep looking for that alternative to Comcast. read more

The site survey and installation went well yesterday. Davis did a great job installing the microwave dish -- a very thorough, professional, and congenial job! I look forward to activating our service with Stephouse sometime during the month of April. :) read more

Please pass this note to your management or supervisors. I received outstanding service when I reported my problem. Not only was my concern quickly addressed but it was done in a very professional manner. Tyler Monnot was one of the most efficient and direct communicator I have ever encountered. He made certain that he understood my problem and then he investigated it. Well done. He is a good public relations person for the company. Tyler is an excellent communicator. EVERYTHING he told me would happen did happen. So good in these times of delays. Tyler called the next day to inform me a technician would be here and and sure enough the technician called and came exactly at the time he said he would arrive. His name is Manuel (not sure of the correct spelling) and again a very intelligent and knowledgeable technician. I could see he brought a new "box" and some wires. He EXAMINED THE UNIT i HAVE AND EXPLAINED TO ME THE LIGHTS ON TOP AND WHAT THEY MEANT. PLUS HE TOLD ME THAT SINCE MY INTERNET AND WIFI IS ALWAYS RESTORED IN A MATTER OF MINUTES THE VARIOUS THINGS THAT COULD CAUSE IT. He gained my trust. And of course everything was working perfect all that morning. He was most willing to change out "boxes" but I realized that was not necessary. He is also very good at communicating and very polite. He showed me other things that will make my life simpler when using the internet. I have since found out that I have a few problems with my computer which need attention that could cause my brief internet interruptions. I am an elderly man and recently even small things seam to bother me more than they ever did. At one time people would inform me that I am the most patient man they knew and always remain calm.  This little episode made me recall those comments and know my life does not depend on immediate action on these items. This is meant to be a very positive and grateful note thanking all those involved with helping me get my problem solved. Gratefully, Gary Sparks Please pass this on to upper management as I cannot find an email for them. I am trusting you to do that!!!!!! read more

Went to their web-site, which says we have coverage in our area. To confirm, I talked to a support rep, who confirmed this, and the speeds I'd be able to get. Set up install appointment, get told "Yeah, we can't get any signal at your location, there's no line of sight, sorry." So much for that. read more

Going into 3rd week of little to no service despite leaving multiple messages with no follow up. They admitted to having equipment problems in my building. Obviously understaffed and overwhelmed. Not sure why they list customer service numbers as they never answer their phones. Considering cancelling and working on getting Wave-G installed in my building. read more

I have been a Stephouse customer for 7 or 8 years. The company has improved with age. Initially, it was difficult contacting them, but that has improved dramatically in recent years. They use an antenna to get you your signal, so you need to live in range of their antennas. I have received good support the few times I needed it. They have only had MY antenna down twice that I am aware of. I am not data speed fixated, browsing is my main use. So their 6meg package is fine for me. At $45 a month, it is a bit pricey but North Portland does not have a lot of choices. I prefer to patronize a local as opposed to C or X. For a data only package, it is a fair deal. And when I call, I am treated respectfully and my concerns addressed. read more

I am out of ideas. I work from home and have Stephouse internet. I have not been able to connect for about a month. We called and we were told there was an issue that would take two weeks to resolve and then we would be able to connect in Woodland. We have called so many times since and they tell us everything is great now...and yet, we can't connect to it still. Now, they say it is the router..the router they provided. I find it hard to believe with all the issues they were having that all of a sudden it's the router. Although we can't seem to get an appt for them to come out and replace the router. I can't believe the lack of customer service and the basic message of 'oh well' that is communicated to us every time we call with an issue that ends up being on their side....their eta times are absolutely unacceptable. We are looking at our other options. read more

Constant outages. Multiple calls to them and they tell me it's on my end because they see the signal going through. I changed the ethernet cable and even exchanged my router. Now I can't even get any internet light my router at all. Rebooted multiple times. This has been going on ever since I got your service two months ago. Please help as this is effecting my business. read more

It's extremely frustrating that this provider doesn't have customer service on the weekends. My internet went out a couple nights ago and have been trying to get a hold of them. No return calls or emails and now I have to wait until Monday to talk to anyone. I was very excited to use a local company but honestly I'm over it and their spotty internet and switching. read more

A local ISP that provides excellent service! I'm so glad I was able to get Stephouse at my office in St. Johns. I wish their area was bigger, so I could get it at my apartment too. Everything is simple. No contracts, great service, simple pricing. No extra ad-ons or miscellaneous charges on my monthly statements! Isn't that how it should be? Two gentleman came to install everything at my office. I like that you don't rent a modem from them, and can use your own! I haven't had any issues with my connection or bills since I signed up. I am recommending Stephouse to everyone that is upset with their current internet provider! Please expand your service area so everyone can experience your awesomeness! read more

Stephouse is amazing. I'm so glad that Portland has a local, small-business alternative to the Voldemort-esque evil of Comcast and AT&T when it comes to internet service. To set up your internet, Stephouse sends a tech to install a small satellite-looking dish on your roof (or on the side of your house/condo). Then they run a grounded ethernet line into the room of your choice, on that side of the house. The dish acts as your modem, so all you need to have is a router, which many of us already have anyway from our other internet travails. The installation tech showed up at my house exactly at our scheduled appointment time, and he was clean, professional, and very polite. Answered all my questions and made sure everything was working/the signal was strong in all rooms before I signed the invoice. But what about the SPEED, right? Absolutely comparable to Comcast and AT&T, whose services I've begrudgingly used at my previous residences. Stephouse's prices are very competitive with (if not cheaper than) the big-name providers. I selected the "10 mbps down / 1.5 mbps up" plan for $55/mo. because I wanted a fast connection for movies, gaming, Skype, etc. (Update: I now have a different plan that's 10 times faster; see below.) There's no contract with Stephouse; you just pay month-to-month. I'm not sure if they serve all areas of Portland -- from what I gather, it seems to be based not only on your neighborhood but also on your precise street location and whether their satellite signal would be uninterrupted by trees and other buildings. Anyway, you can just call them and give your address, and they'll tell you whether they can provide service to you. If you want to get the H-E-double-hockey-sticks away from the inferno of Comcast, I'd highly recommend Stephouse. **Update, February 2016** Still loving Stephouse as my ISP. I recently upgraded my plan to 100 mbit down / 20 mbps up for $59/mo. (That's 10 times faster for $4 more a month... a no-brainer.) I simply emailed Stephouse, a real live person emailed me back within an hour, they flipped the switch, and that was that. Literally painless. read more

I was searching for internet service and found Stephouse. I filled out their online form and waited. The next day I received an email reply but it was empty, just a cut and paste job. I replied and asked for service. They replied again but it was simple and did not tell me anything. So, I phoned and left a voicemail with my name, phone number and what service I wanted. No one returned my call. Imagine what it must be like if you were a customer and really needed help! Business must be so good that they do not need new customers. read more

Local company, great customer service who are easy to reach, no billing non-sense, no hidden fees. I've used them on and off for almost ten years. read more

I'm one of the biggest fans of Stephouse. They offered me internet service where Comcast and Century Link couldn't reach. I get the speed that I pay for and I am just really quite happy with how hassle-free my entire experience with this company has been. Keep it up Stephouse! read more

Since my first post the service has really improved. At the present time I haven't experienced any significant outages to complain about. Knock on wood. LOL read more

I literally was left on hold for over 15 minutes saying that I was the next caller before an answering machine came on and said that no one was there to take my call. If you can't get this right, guys, why should I choose you over all the other ISP's in town? Horrible customer service!! read more

I recently moved to the Portland area and saw so many great reviews for Stephouse. I called to schedule an install and was asked if they had my permission to send someone out to check for a signal to which I said yes of course. Then she told me the soonest they could do an install, assuming they could get a signal, was a month after I moved in, even though I called two weeks before my move in date. That is a very long time to wait but I decided it was worth it to deal with a local company instead of a corporation. The day of install came and it felt like Christmas as I work from home and it was such a pain to be working off my phone's hotspot. I naively believed the signal had already been checked. WRONG! So basically I waited four weeks just to be told there was no signal available. And now I still have no internet... I think when you make someone wait that long, you could have the decency to send someone out sooner to check the signal first like you said you would!! read more

Changed to this company about 3 months now and I am very pleased with my service and always get a human on the line and it feels like a local company and has a personal way of dealing with customers, Internet is trouble free and very fast! Better than those big companies that send you to India when you need help and employee high pressure used car salesman who only want the commission so promise the earth. Good deal and great company! read more

Can't say enough about the people at Stephouse Networks. Everything from checking to see if they offered service in our area to setting up the install to having internet in our unit was a breeze. Brittany was friendly and prompt on the phone and our installer Hanif was so pleasant and helpful with information, it felt more like we had a friend over for the afternoon setting up our internet. Good product, wonderful service and another happy customer. read more

DO NOT USE THEIR SERVICE! If I had any other choice, I would go with them. If your internet goes out you could be without for days or weeks. When the main antenna went down it was 2 to 3 days before they were able to get the internet connection back up. Recently, I have had issues with getting Stephouse/Wiline to send a tech out to my house to fix our internet issues for over a week and still counting. I put in a ticket saying our internet has been intermittent. They responded within a few hours saying it was fixed when it was not. I called back and told them the issue was not fixed. I was told that a tech would be coming out to fix the issue. I asked for an ETA and they would not give me one. Two days later I called again asking when a tech was coming out. I was given the same excuse that the tech was in the area and would be there and that he would call. The most recent I was told the tech would be there in 2 hours and 2 hours later he has not shown up. read more

Found their website a bit deceptive. Says you can get 1GB residential but it only applied to apartments. Doesn't make any sense at all!!