I've been to this location to have my Kia Soul EV checked twice. Each time the team was helpful,…read moretold me exactly what was being done and the price up front. They even gave me a lift to my office twice! When I had an emergency, a flat tire, and had to get to a doctors appointment within an hour, they totally stepped up and got me there on time! Shout out to TK and Victor for everything!

On May 9th we purchased a 2000 Subaru Outback Touring XT from this Kia dealership in Glendale. The…read moreSubaru was a trade-in from someone who bought a Kia. The entire purchase took FOUR hours. The purchase price was already set from a AAA Auto Club car buying program and our credit is excellent, so I'm not sure why it took this long. Reflecting back on the experience, I believe it is a common sales tactic to make a potential buyer wait so that they become invested in the purchase. Once we got the car home, the next day I couldn't even get into the car! The key fob would not work, so initially I thought the battery to it went bad. Nope. We manually got in with the key, but when I tried to start the car, the battery would not let us start it. I had to call AAA Auto Club roadside assistance to jump the car. They tested the battery and said it had been drained somehow. They advised us to drive it around for a half hour and that it should work the following day. The next day I tried it again and the same thing happened! We bought a Subaru for its reliability, so the fact that it wouldn't start twice was a bad omen. When I called my sales person, Selim, he didn't seem very startled by the news. He asked us to bring it in so that their service department could inspect it. I did so the very next day around 8am. After a three hour wait in their service department (I mean, how long does it take to test a battery out and switch it??), I was told that there was nothing wrong with the battery or the car. I said that was impossible because I had two AAA Auto Club roadside assistant techs come to tell me that the battery was not working. They had even given me reports to this effect. The last straw was when I asked if they had changed out the battery and they had not. It was suggested to me that their dept would keep it overnight for inspection and that I could have it for another 5 days to test it out. However, something didn't sit right with me. After the initial purchase of the car I definitely wasn't taken seriously with my concerns about the car not working. So I returned it. The purchase may have taken four hours, but the return took 30 seconds! My drama doesn't end here, of course. I had a $8000 deposit that needed refunding, but this part never happened so I had to initiate it with THREE different banks! Do yourself a favor and learn these life lessons: 1. Don't buy a used car from a dealership that doesn't specialize in the brand of car you want. We ended up purchasing a great Subaru at Sherman Oaks Subaru (no hard push, less time, excellent service). 2. Walk away if you hear the words, "I'll check with my manager and get back to you in 10 minutes." You won't be waiting 10 minutes; they're just trying to get your business. Walk away because you have options elsewhere! 3. Don't buy from a dealership that isn't close to your house because if an issue comes up then you have to keep going back and forth. 4. Believe in yourself and don't let anyone else undermine you. After all was said and done, Car Pros Kia Glendale told me they sent that car to Subaru Glendale's service department. They found out that the wrong size battery had been installed on the car! They put in a 550 amp instead of a 750amp. It was like I said all along, something was wrong with the battery. Another fair warning: the salesmen don't have a lot of power. The finance guys are the wolves in sheep's clothing. They will try and upsell you on service packages and LoJack.

Hands down the best car buying experience I've had. Garen was amazing to work with from start to…read morefinish -- fast, professional, and made the whole process smooth and stress-free, even in the evening. I ended up purchasing a fully loaded BMW iX xDrive45 and couldn't be happier. Highly recommend National Auto Lease and Sales if you're looking for great customer service and an easy buying experience.

Exceptional service from Garen! He found my perfect Lexus NX fast and made everything effortless…read more Truly a top-tier experience -- highly recommend! Contact: National Auto Leasing & Sales 1358 E. Colorado St. #B, Glendale, CA 91205 Cell: 818-383-0483 | Office: 818-957-5700 Garen@NationalAutoLA.com

5 Stars I went to…read moretest drive a car and somehow ended up running into my old friend Arthur, who happens to be the floor manager. Between catching up with Arthur and working with Salvador, the salesperson, I completely forgot I was supposed to be "just looking." My plan was simple: check out a car, be responsible, go home. Their plan was apparently to have exactly the car I wanted, with the right package, at an incredible deal that made saying "no" physically impossible. It was great reminiscing with old friends while car shopping. Honestly, it felt more like hanging out than buying a vehicle. I can't tell you what I got the car for, but let's just say if I did, you'd probably be driving over there right now. I genuinely could NOT have asked for a better deal. 5/5 customer service. 5/5 for the car. 5/5 for turning a "just browsing" trip into a new car parked in my driveway. Thanks, Arthur and Salvador!

Marie was great at helping me with my new 2026 Totoya Rav4!…read more She was extremely responsive and attentive throughout the entire process, will be back to work with her in the future!

Sedeva was welcoming and helpful during my tour of the cars. Since I had a specific vehicle in…read moremind, he introduced me to Josh Choi, who made the entire process smooth and stress-free. After going to multiple dealerships, I finally felt at ease with Josh's help. Josh listened to exactly what I was looking for, especially the color combination and specs, and never pressured me into anything. I was impressed that he found the exact car I wanted the next day. Michael from finance was also incredibly patient and made sure I understood all my best options. I truly appreciated Sedeva delivering my car to my home as well, especially after I had worked overnight and wasn't comfortable driving without sleep. Overall, the team went above and beyond. I highly recommend Josh Choi and Sedeva to anyone looking for a great car-buying experience.

Purchased a vehicle from Lexus of Glendale yesterday (my second purchase from this dealership) and…read moreI wish all of my vehicle purchase experiences were as good as this one. Julian had the car I called about ready when I arrived, and he was cordial and professional throughout. He explained many of the new features without me having to ask. All-around great experience. Looking forward to vehicle purchase number three from here in the future!

Decided to get my Accord serviced at New Century rather than Pasadena (primarily due to very long…read morewaiting times, lack of attention & below average customer service at Pasadena). Very happy I came to New Century. Excellent customer service, service department made it easy to get an appointment, didn't have to wait around looking for help, prompt/easy shuttle service, timely delivery of car. This is how it should be everywhere!! Had some trouble with the tech connection for my phones - they resolved it for me. They were very kind, helpful and explained it to me with amazing patience. (Not the experience I had at Pasadena.) The only negative at New Century is their permanent building/location is under construction and the temp location is a bit dingy. Not a space you want to hang around and wait for your car. Despite this I would still highly recommend New Century Honda in Glendale and it where I'm going for my next service.

Been working with this store for a while now as a business account and I repeatedly get…read moredisappointed by the parts department. From their passive aggressive attitudes to their absurd return policies. No other Honda dealer is like this: I'm officially done with these folks. I ordered a part for a customer last week and was told it would arrive Saturday for pick up. Literally waiting on it. They said I had missed the cutoff time by a few minutes... whatever. Day comes and I drive to the dealership and there's no order, no part... just a saved quote. I understand accidents but this is 4th time they're doing this. Management needs to step up!

I called four times about my lease return and never got a call back -- so I already walked in a…read morelittle annoyed. When I arrived and explained why I was there, I was told the used car sales manager (because that's essentially what my Jeep is at this point ) was busy. Fine. But not one person offered me a drink or said "please have a seat." It's the little things, and those little things add up fast. When the used car sales manager did appear, things went sideways quickly. Instead of greeting me professionally and inviting me into his office, he kept going back and forth between the sales floor and his office -- which was odd and frankly dismissive. It rubbed me the wrong way and a verbal exchange followed. Not my finest moment, but I shouldn't have been made to feel like an inconvenience in the first place. That's when Ruben stepped in. He saw the escalation, came over, and completely changed the tone. He was patient, kind, and professional even when I wasn't at my best. He never escalated, never made me feel dismissed, and handled everything with a level of calm I genuinely wasn't expecting. He's brand new (no business cards yet!) but already showing what great customer service looks like. The stars on this review go to Ruben and Ruben alone. He's the reason this review has any stars at all.

I left my black Jeep Gladiator for a week to work on some issues like oil and antifreeze leaking…read morecovered by my MOPAR extended warranty. Everything good until they're called me about to replace the battery because it was in " bad condition". The fact that they didn't know I was just replaced it 2 months ago with AAA with 3 years of guarranty but they're called to say my car was ready but I needed it to buy new battery which it was impossible just because the saw that I have a sound system in my Gladiator and battery was brand new. I don't know if they got mad because I didn't buy a battery with them but when the AAA guy came to check the battery, battery it was dead but how? They're fucked up the battery and left light on inside the car moving the dimmer on ( I took a picture of the dimmer )when I never left it on. Anyways that was a bad move and they're just want me to spend money buying a new battery. NO SEAN TRANZAS MECANICOS, GENTE DE SERVICIO AL CLIENTE FROM JEEP GLENDALE. So be careful whith the people who work there, I hope not everybody it is like that

I had to make a yelp account just to write this. I never write reviews, but I hope management sees…read morethis because what I witnessed was absolutely ridiculous. I was there on Saturday, April 18, to pick up my car. Everything was great, my service advisor helped me out and gave me my paper work in no time. I was told to wait outside and someone will bring my car down. I waited nearly 30 minutes to receive my car. I saw ONLY one young man hustling the whole time. He was a slim, young man with curly hair. Unfortunately, he was the only one I saw getting cars down which could explain the long waiting time. Upon him delivering my vehicle to me, I saw another young man who I assume was his coworker bringing another person's car down. He was tall, and light skinned. Unfortunately I was unable to get either of their names. But the young man that brought my car down was literally sweating and breathing heavy from what I assume was due to all the cars he had been bringing down , the other young man was visibly relaxed without a care in the world. How was one worker able to bring down a handful of cars while another managed to bring only ONE down. It is beyond ridiculous how such a great dealership allows workers like that into their company! Pacific BMW do better! That inconsiderate young man needs to have a serious wake up call from management. We need more people like the young man that was hustling! To the young man that helped me, thank you, and keep doing what you're doing! That young man is the only reason I didn't give this dealership a 1 star!

Rene was fantastic from start to finish. Extremely patient and helpful. He set me up in no time. We…read moreagreed on a car. We discussed financials over the phone. He was transparent and overall great. Lucy in financing spared no details. She gave me all my options up front and was extremely patient and detailed. Didn't force anything on me and didn't push for any sale. She was and is so polite. Relatable and down to earth. Almost like I was talking to my mom. Haha Juan helped me to my car. Gave me the tour and walk through. Such a good dude. Friendly, polite and professional. He sat with me in the car and helped setup my phone to the car to personalize it for me. Customized the car to my liking and went over all the gadgets. In the end I felt extremely comfortable. I felt at home and was provided exceptional service. I was welcomed at the door. Greeted with a smile and left extremely happy and satisfied. I have owned the vehicle for a week and I have come to love my ride more each and every day.

Almost never write reviews but have to say Daniel in Sales was and has been entirely and immensely…read morehelpful and responsive throughout my experience with this dealership. I got a '21 TLX in January and he got me right to the price I was looking for and made the experience overall timely and enjoyable. Since then he's followed up multiple times and has helped me out with a few minor things whatever it is, quick response and quick solution. He seems to genuinely care for his customers and has gone and continues to go above and beyond. Everybody else at the dealership really was great too and I mean that efficient and straight forward. I'm 27 and I've bought and owned probably 6 cars by now 4 with dealerships so definitely can say with real meaning this overall has been by far my top experience buying a car. Since getting the car back in January I have taken the car for routine check up at a sister Acura dealer by where I live in the Inland Empire as I needed help with my Apple CarPlay (quick fix) and they said Acura Of Glendale sold me a car in impeccably good shape and that I didn't have even one thing I needed or they suggested to fix (first time that's ever happened for me at a dealer service center). Highly recommend this dealership and Daniel personally if you're thinking of shopping here. 10/10 dealership will be for sure coming back.

I was incredibly disappointed in Acura of Glendale today. Last Saturday, I worked until evening,…read moreand when I tried to start my 2015 TLX, it wouldn't start. I checked everything I could think of, but I couldn't find the cause. Left with no choice, I parked the car there until Monday, and without a moment's hesitation, I contacted Acura of Glendale immediately to schedule an appointment for Monday morning. On Monday morning, I used the AAA Roadside Towing Service and, after many mishaps, finally managed to arrive at Acura of Glendale. It was quite a struggle to get there... Thanks, AAA! I dropped off my car and turned around to have a late breakfast. While I was eating, I received a call from Acura. They had clearly promised to contact me in the afternoon. Acura of Glendale told me that because my car had other aftermarket products installed (such as a front camera with recording capabilities), they could not fix it according to their policy and told me to take it away. Ah... I really went through a lot of trouble to get there. How many 10-year-old cars would there be without a front camera installed like that? I explained to them that I had already disconnected all the wires connected to my battery's negative terminal, but their answer was the same. What choice did I have? If they wanted me to take it, I had to. I immediately contacted a nearby place called Honcura, which is a long-standing shop with good reviews. The owner, who had a kind voice, readily told me to bring it in. I mentioned that my car had aftermarket products, but he didn't mind. My car is still there now, and those kind people are working hard to fix it. I was extremely disappointed with Acura of Glendale this time, and I think it was a really foolish thing to have wasted my time booking an appointment there without a shred of doubt. I went back because they were kind at the end, but I probably won't go again. I wish they would clearly state on their website or over the phone that they cannot assist if the AFTERMARKET product is in the car. I hope no one else wastes their time like I did.

Shout out to Art!! Exceptional costumer service, easy to talk and ensured us on assisting my life…read morepartner with the vehicle she's been seeking. Staff is super friendly and we knew this was the place to shop for a vehicle! Thanks again, Art!

I had an outstanding experience purchasing my car from Future Auto Sales. What stood out…read moreimmediately was the team's expertise, the quality of the vehicles they carry, and their fair, transparent pricing. It's clear that Future Auto Sales takes pride in offering reliable cars and working honestly with customers. I first contacted Future Auto Sales while I was still in New York, before my move to California, about a vehicle I had seen online. Art took the time to walk me through the details over the phone, answered all my questions thoroughly, and scheduled an appointment that he confirmed when I arrived in the city. When I visited the dealership, Art showed me the car right away and patiently explained its history and features. He even helped me set up CarPlay so I could fully experience the car during the test drive. The finance team was equally knowledgeable and made the process clear and straightforward. Beyond their professionalism and expertise, the entire team at Future Auto Sales was welcoming and easy to work with. They also reassured me that if I ever encounter any issues, I can simply stop by, since they have their own service team on site. They made the whole experience comfortable and pressure-free, even offering me coffee while we went over the details, and followed up after I drove the car home to make sure everything went well. As a first-time buyer and someone new to California, I really appreciated working with a dealership that is transparent, knowledgeable, and stands behind the cars they sell. I would absolutely recommend Future Auto Sales to anyone looking for a reliable car. These people are honest and really care. Thank you to Art and the entire team for making this such a positive and memorable experience!

I had a excellent experience purchasing from this dealership. They were genuine, personable,…read morestraight forward, and worked with us on getting a good deal on our first family van. They were not at all pushy and did not have dealer add ons or markups like with other dealerships. I would definitely recommend. Special thanks to Estela who was our sales person. Her customer service was exceptional and she went above and beyond to care of us.

Charlatan's... avoid this place at all costs. Especially the service department. All they want to…read moredo is present you with an exorbitant and inflated bill to run up their fees. They wanted to charge $300 to replace the air filters! I got them from oreilly for less than $40 and did it myself in less than 5 min. Everytime I took my car in for routine service, it's a joke, but I did it because it was all 'free' as part of the sale. But they couldn't have been more irritated to do the work and get mad at you when you decline overpriced service items. Truly a scheister organization. This is the reason car dealers have bad raps.