After searching for a car care company to work on my 1997 BMW for repairs, Hi-Tech was first result in the search. The website and outstanding reviews hooked me. My experience at Hi-Tech was exceptional from the moment I was pleasantly greeted by Alexis, frequent status updates by Justin and keys handed to me by the owner himself Jim. I wouldn't recommend any other car care company other than Hi-Tech Car Care! BEST VALUE IN TOWN! BEST SERVICE IN TOWN! read more

Hi-Tech Car Care - Busy day at Hi-Tech Car Care - Auto Repair Near Me - Phoenix, Arizona

Took my car here to have my alignment done and check the suspension for a crunch sound when going over speedbumps. Quoted me $2,800 for just short of a whole new suspension system on front and back. Even said that the alignment could not be done until this work was complete. Took the car to another shop, oddly right in front of this place, and a new set of tires and $500 later for a control arm bushings and alignment and I'm down the road. In short, if something seems off... Get a second opinion. read more

Absolutely FANTASTIC! They took wonderful care of my Mini. Prices are very fair. Mike Sweeney was a pleasure to work with; great communication, friendly, honest, professional. If/when your car needs any service, GO TO THIS PLACE! Thank HI-Tech , Pamela read more

I took my car to this place on faith of the good reviews that it got on yelp. I was not disappointed. Tom was a very friendly and candid owner and he told me what going on with my car and what could happen down the road if I didn't take care of a few things. This place is a very easy drop you keys and "FIX IT FOR ME" kinda shop. They do just about everything you could want done to your car. I just recommended this place to a friend and I will keep recommending this place to others. Do your anxiety and doubts a favor and take your car here for your next tune up. read more

I took my car in for a safety check before a long roadtrip. The guys at high-tech knew what they were talking about and even picked up on a few issues I had known about but were not easy to diagnose. They gave me a complete write up of what was needed and why, which I greatly appreciate. They kept me safe on my 3k mile journey and I will be back for additional services when it's time. read more

Went through a bitter divorce with my ex-wife and she demanded that my son's car seat be certified with the proper car seat installation or else I wouldnt be able to leave with him. Did a quick search online and besides the fire departments that offer help only on certain days, I found Hi Tec. These guys were awesome! Squeezed me in for an appointment that morning and were super helpful with showing me the absolute proper way to install the seat. Thank you Jim! Great service all around. I will be back for my auto care needs! read more

It was Labor Day weekend and I had a room booked in Flagstaff. Before leaving the valley we were heading to Fry's to stock up on various food items when my car starting overheating and steam began to pour out of the hood. We pulled into a parking lot and I called AAA for a tow. They suggested I tow it to this company because they partner with AAA. I recently moved from East Valley to Phoenix so I decided to go with their recommendation because it was close, I was tired, and hoped it would be fixed the next day. So I got my car towed there and dropped my key in the after-hours drop box, then discover later that they are closed on weekends. "NOOOOOOO!!" I cried, because I was hopeful that it was something minor and I could still head up to Flagstaff after the car being fixed. So it is Friday night and my car would have to be left outside the shop until Tuesday when they open again. So my vacation plans were a bust. I also freaked out and thought, what if my car gets broken into or vandalized? The next night we stopped by to check on the car and they had kindly pulled it into the shop, so I was at least very relieved and grateful that it was safely locked up. When I called them on Tuesday, I was told that they wanted to replace 7 of my heater hoses and my thermostat for $889.62! I almost feinted after hearing the price because I had never been quoted that high of a price before for car work. They also said the thermostat may or may not be bad and the price I was told was just the starting point. I couldn't afford this, and didn't want to pay this price even if I could afford it, so I called AAA back and had them tow my car again to my old mechanic I used to use in Mesa. Honn Auto Repair. He said only two hoses needed to replaced and only charged me $163. So I saved $726.62 in repairs and it's running just fine a month later after finally taking a trip up North. The staff here is very friendly and they kept my car safe and I really appreciate them for that, I just couldn't believe how much they were trying to charge me for work on my car. I should have and will in the future stick to the mechanic I had been going to for years even if it is in another town. read more

James and his crew went above and beyond to see that my work truck was fixed appropriately. It came in weeks before needing emissions with a check engine light on from shoddy work performed by a different shop. The problems were all sorted out and taken care of in a timely manner. I couldn't have been happier with the service I received from the company. read more

I first used Hi-Tech a couple of years ago on the recommendation of a friend. Now I won't go anywhere else! They do an excellent job, they don't try to oversell me, and they have the best customer service of anyplace I know. My husband and I both take our vehicles to Hi-Tech, and I send my work vehicles there as well. read more

Found my new shop!!!Jim was honest and straight forward!will def be back thanks hi-tech!! Found my new shop!!!Jim was honest and straight forward!will def be back thanks hi-tech!! read more

A great place to get your car looked at. I get my oil changes there and they also inspect the car. I have never had a problem there oil changes are done according to the type of oil my car requires plus you get a $5 off coupon for the next visit. Truly recommend this place. read more

These are the real pro's - serious mechanics. They are not cheap but they do exceptionally good work and they are very honest. I always take my cars there and I recommend them to everyone. These folks have never tried to snow me of over sell anything. The repairs are always "solid". They also guarantee their work like no other shop I have ever been to. I don't want to overstate anything so please do call them and find out for yourself, but my experiences with them have been exceptional. read more

Got a Groupon for this place, and have become a loyal customer. The service is great. They dropped me off and picked me up, and didn't try to oversell me on tons of things my car didn't actually need. Highly recommend it! read more

I took my 2017 Mazda CX-5 to Hi-tech car care for an oil change and inspection. As they were super busy at the time, they gave me a ride to meet a client and even provided a ride back as well. The work was well done, finished when promised and the inspection was really comprehensive and as a nice addition, they followed up just to check if there were any issues or if I had any suggesting to improve their service. Based on this, I will be taking my card back for service on a regular basis and can highly recommend the shop. Michael Luna read more

Excellent customer service! Monday I bought the livingsocial deal for three oil changes, good until 2015, and made my appointment for Tuesday at 1PM. Jim greeted me with a smile as I entered and made me feel welcomed. Long story short, like Andy G (see his review on 1/14/12), I have found my new car mechanic. All of the employees were professional, very friendly and helpful. Regina very kindly shuttled me to and from the nearby Wal-Mart to kill some time while I waited for my car. Everything checked out fine with no added extra charges or surprises. (whew!) I am so happy to have found Hi-Tech Car Care! Maybe now I won't go a year in between oil changes anymore? baaaaaaaaaad read more

Car started overheating. I called when I was at lunch and James said to go ahead and bring it by after work and at the very least they could have it diagnosed by the end of the day. Parts store is conveniently located right next door. They already have the part and began working on it! read more

Hi-Tech Car Care - Getting my car fixed at a great shop! - Auto Repair Near Me - Phoenix, Arizona

They are always great! Always treated me with honesty and respect. The same thing when my wife went in without me. Always explained everything and would tell me what I really needed and what could wait. They also back up there work and fix any problems right away. read more

Just relocated to Phoenix and found Hi-Tech Car Care through a Goggle search. I needed an oil change and an overall check up. Called ahead and spoke with Jim, who got my car in that afternoon. Cody, checked-in my car and kept me very informed as they performed the service. They were very professional and honest in their evaluation of my vehicle. Perks: Drinks, crayons for my daughter to color with, and very reasonably priced. I was very impressed with the appearance of the shop and with their customer service. Looks like we found a new auto shop to go with our new home. Thanks Hi-Tech. read more

This place has been my go-to for YEARS. I completely trust them with the many vehicles I have had, and I am always treated as family. There are not enough words to describe the level of service I get here. You will love them! read more

Really solid auto care shop! I needed to make sure my truck was okay for a long road trip, and after finding this tucked away auto repair shop on Yelp, I decided to give them a call. They ran a diagnostic test, told me what was wrong, and didn't pressure me into making immediate fixes like other auto repair shops would. The prices are reasonable, the service is quick, and the customer service is friendly. read more

So, I make an appointment to look at my Audi A5, because it was leaking power steering fluid. I bring it in, they tell me I need a new power steering rack and most likely a power steering pump as well. Estimate, $2400.00. On the drive home, the underside protective panels break away and drag on the road because they weren't put back correctly after the inspection. So, a couple days later, I bring the car to another shop for a second opinion. Turns out it needed a new hose....cost $200. Huh, pretty much tells me one of two things. They either are screwing people by replacing things that don't need replacing, OR, they just have no idea what they are doing. Either way, you get one shot to get business, and this place dropped the ball big time. NEVER would go there for anything. read more

Whether your doing maintenance on your new car or your oldie but goodie you can count on Jim and his crew to take great care of you. They know their stuff!!! read more

Took my vehicle in for an inspection and oil change and this is what happened... 1. Hi-Tech Car Care altered my vehicle without my knowledge or consent 2. Hi-Tech Car Care didn't tell me about the damage they did when the vehicle was picked-up 3. Hi-Tech Car Care tried to cover-up the damage they did by making even more damage to my vehicle 4. Hi-Tech Car Care refuses to cover the costs of repairs to my vehicle by an outside body shop (and wonder why I do not trust them to do a good job, see below) 5. Mr. Garnand sent me an email stating that he will record over the video footage/evidence 6. Mr. Garnand sent me an email that I perceived as a subtle threat by stating if I didn't like his response, I could contact his atty and included his atty's contact info 7. Also, they charged me for an inspection that showed my vehicle needed over $3000.00 worth of work but neglected to tell me that the alternator that is currently in my car is a junk yard part! Isn't THAT worth noting in the inspection?? Mr. Garnand stated that he would send me a copy of video footage on a USB drive but didn't see anything on the video. I agreed to that. I also informed Mr. Garnand that my husband is in IT and will open the files of footage to ensure the footage wasn't tampered with. Mr. Garnand then said if I wanted to view the 10 hours or so of footage, I would have to come and sit in his shop to view it. He would no longer send me the USB drive. I took the vehicle to an experienced repair shop that inspected the vehicle and the shop told us what happened, CSI style. The explanation from this shop revealed how a large and heavy item fell on the hood of my car and in what direction it landed, causing numerous dents, creases, scratches and gauges. The person then showed us how the garage did PDR, Paintless Dent Repair, actually DRILLING into the hood of my car in several places in order to try to cover-up what they did. The PDR was done, according to the experienced shop, and executed poorly as the creases remained, but now not only with creases and gauges, but with several dimples and black plugs where the drilling occurred! My husband went to the shop and spoke with Mr. Garnand showing him proof of the damage that his garage did to my vehicle. I heard and saw Mr. Garnand state to my husband that what my husband was stating was TRUE but he was not going to pay for the damage and then proceeded to walk away! Mr. Garnand's demeanor while my husband spoke to him was avoiding direct eye contact and excessive talking. He was nervous. Mr. Garnand then proceeded to tell my husband that his shop was short-staffed and he had to pull one of his office workers (!) to do car repairs. Hmmmm. Mr. Garnand is refusing to cover the costs of the repairs needed to my vehicle because I want to take my vehicle to the shop of MY choosing. Mr. Garnand's shop has lost all my trust and confidence. Hi-Tech Car Care altered my vehicle without my knowledge or consent. They did NOT inform me of what took place regarding the damage done to my vehicle (by them) when I picked it up. They tried to cover-up the damage by executing a poor PDR job and refusing to send me a copy of the garage footage when I stated that my husband will open the file to ensure it hadn't been tampered with. Since this happened, I looked at their reviews on Yelp.com. There are numerous reviews on Yelp.com with customers stating how Hi-Tech Car Care told them they needed parts that weren't actually needed, over-charging for services and many negative comments describing how Mr. Garnand treated them. This vehicle was in my possession for only 1 week with dealer plates. No one had touched the vehicle, not even a car wash. You ever walk into a room where a child is and see something was broken? You know the child broke it because they were the only person there, but you ask the child anyway if they broke the item and they look at you and say no. Yeah, it's like that. To see what I mean about other reviews, sort the ratings from lowest to highest after reading. read more

Hold on let me get my Nike's on first..... After doing my research for a shop that could look at my 2004 Isuzu this was the place I landed at. At first glance this shop is clean and friendly. The yelp reviews here are decent, however pay attention to the bad ones. 1st I was quoted over $3,200.00 to fully repair my car which was not what I was initially there for and my car wasn't even worth that. When I stated that to Justin he agreed with me (if you know that then why are you quoting me a full repair?) and pointed out that my main problem was the fuel pump. I agreed to the repair. Every day after that I had to call them to check on the status update of my car over and over again. I understood they were having a hard time finding the part but a simple update on when I would get my car or if they were even working on it would have been courteous. The repair took over a week. I was very patient and did not complain as I just wanted my car fixed. On the final day of my pickup I was told (after I called) at 8AM they were doing a final check. Did I get a call for a final update.....nope so once again at 4:30pm I called to get an update. I was told they were too busy and they would call me back. When I showed up to the dealer Justin apologized for not calling me back. I accepted the apology and explained I just wanted to pay my bill. The cherry on top was when the OWNER went to park my car he handed me the keys and proceeded to say "my car is on NIKE." When I inquired what it meant he explained that my car was almost out of gas and when I came back to get it I better wear my Nike's as I may have to push my car to the gas station. ARE YOU KIDDING ME? What repair shop treats paying customers this way? I had given $1,000 of my hard earned money to a business who did not return phone calls, kept my car for over a week without updates on it's return and now the owner of this place was telling me upon on my return I might literally have to push my car from the dealership to a gas station? Not funny and not good service. As of yesterday my check engine light turned back on. I will not be taking it back no matter what. Me and my Nike's will go to a better shop with better service and someone who values my business. read more

I needed some work done on my Humvee. I talked to Justin on the phone and he let me know they had a Military mechanic on staff. Hugo did a great job. I will recommend this shop to all my friends. Thanks Justin for all your help read more

I purchased my jeep commander which was serviced here and had over 4000 dollars invested into a wiring issue where they conned the previous owner into repairing it instead of replacing it. They had the car for a month and a half instead simply replacing a wiring harness for a third of the cost. As the new owner and aware of the issues that it had in regards neededing a new MDS harness i took it to my mechanic who opened the manifold and saw the work they rigged. He refused to work on it because nothing was by the book. So i took plenty of photos of their work and went to Hi tech car care to ask them about what they did. They refused to give me any details about my vehicle because i was not the previous owner. I showed them pictures of their work,my title to prove its mine, i even got the previous owner on the phone with them to get my vehicle service records to i could expose their work. Once they looked and saw they vehicles history thi gs got exremely shady.They denied Brad (previous owner) his service records still and insisted the only way he can get them is to be there physically and take them. Brad lives in Montana and still they denied him his records. Hi tech car care rigged my jeep commanders engine harness to ensure only they could work on it. Here are the photos i showed them of theyre work they wont take any credit for. If you care about you car. Take it to someone you trust. Not Hi Tech Car Care. read more

Took my son's 2007 Scion TC to diagnose and potentially repair a vibration at idle. Engine mounts were a suspect. Hi Tech reported that they found it needed engine and transmission mounts and quoted $1900 for both. Because of the age of the car, it may not make sense to have the work done, and I want a second opinion and other quotes. I picked the car up - they charged $44 for the diagnose, but no charge for the "complementary inspection" on the invoice. Hmmm.Of course, the invoice did not mention any findings at all - nothing about fluids or their diagnosis. No one spoke to me about it, either. I subsequently received a second quote for $823 for the same work - and it includes a brake fluid flush. Perhaps Hi Tech quoted OEM mounts and the alternative quote is aftermarket. It's a 2007, though, and Hi Tech did not describe their findings or provide a written estimate. Very disappointed. Be aware. You can do better. UPDATE - the owner reached out and indicated that the service did not meet his expectations. He refunded my diagnosis charge. This is good business and I have adjusted my rating accordingly to three stars. read more

After stating my vehicle had a blown head gasket it's been well over 20,000 miles since my visit here and my car still runs perfectly. I still think about my visit there to this day and am thankful I trusted my gut and didn't get taken for a fool. Always get a second or third opinion!! read more

Their team did not address the problems that I brought my vehicle in to repair. Their report stated that there were no codes stored in the system, 7 are present. Within a half-mile of leaving the shop my check engine light, awd warning light, and tpms monitor light all came on. Despite $2,300 in service being rendered, most problems were not fixed, despite their report giving my vehicle a clean bill of health, minus a chip in the windshield and a missing interior trim piece. The tech blasted loud music on the test drive, I had a camera in the car, which prevented him from hearing the rubbing noise in turns and squeaky brakes. One tire was severely over inflated, two under inflated, these errors alone put me in a dangerous situation as my vehicle was not road worthy. There are more concerns present after having work done at this shop than there were when I brought it in. Gary, the service adviser, wants me to bring the car back in since the repairs are under some sort of warranty. I do not feel comfortable having this team touch my vehicle ever again. Caveat emptor... read more

We brought our car into Hi-tech car care based on the previous positive reviews here on yelp. I am extremely disappointed in the "value" we experienced today. Labor for the lube oil and filter was $24.95. The parts were $13.59. That looks good, right? They called and asked about changing the air filter, the cabin air filter, and the wiper blades, to which, Janet replied to replace the air filters and that's it. Now, I agree, the cabin air filter was a bad idea, but the thought of the previously viewed reviews, I didn't think it would be too bad. The air filter in the engine compartment was $23.10, and they did not charge for labor. Was that generous? Answer that after I explain the cost of the cabin air filter replacement. The part, $25.58: the cost of labor $39.59. I expressed my concern after viewing the bill. This part is paper folded accordion style and isn't even framed by plastic. I'll eat that cost. We agreed to it. But the labor? The owner, who identified himself as the owner, said cars that are 6 years or older the plastic can be extremely brittle and that the cost was also covering his liability, because if they break a piece, I would expect them to replace it...right? He added that the cost would have been disclosed had we asked while on the phone with him. Being in law enforcement, I know a few things about the removal of cabin air filters, as they are usually a good spot for concealing contraband. I walked out to the car, opened the glove box, moved two very pliable clips and slipped the paper filter out, in less than one minute. I put it back together and returned to the shop, where Justin explained and showed me on the computer the standard charges for labor dealing with this part. This establishment had several senior citizens come and go while we waited to pay the outrageous final cost of an oil change. If your mother, grandmother, wife or daughter go to this establishment for vehicle service MAKE SURE THEY GET A QUOTE OR THEY WILL BE RIPPED OFF. as we were first time customers, I guess we shouldn't assume they want repeat business. This was so shady, we will not return. 17 March, 2017 I received Jim's reply, and was inspired to do some research myself. While repairpal estimated a price slightly higher than your shops repairs charged, I located another vehicle repair estimator search engine, Napaautocare.com, which estimated the price range between $66 and $81 (parts $37-$43, labor $29-$38). So, yes Jim, you saved us $11 and some change on the part. My biggest gripe is the cost of labor. If I made $39.59 for three minutes of work.... Just for argument sake, lets say for 10 minutes of labor. You have to retrieve the part, open the box and situate yourself to open the glove box, aftersll. that means I am making $237.54 an hour. If I work a full 8 hour day, I make $1900.32 a day. At 40 hours a week, I make $9,501.60. If I work 52 weeks a year at that rate, I make $494,083.20. Now, I know $39.59 is a but a fraction of the hourly labor cost for automotive repair, as the average cost to the consumer is between $80 and $100 an hour. My question is, did a certified mechanic do this surgical like installation or did one of their assistants? A mechanic who makes under $17.00 an hour? This is killing me! Jim, I know this isn't tour fault. It is the industry, AND society. Why society? Because you, just like everyone else, is blaming someone else for their extremely high and disproportionate rates. You failed to charge based on the work done, you charged the rate because "everyone else is doing it. The days of paying a fair price for work rendered are long gone. And that is sad. I am a dissatisfied customer, and obviously in the wrong business. read more

I am extremely satisfied with the work the Hi-Tech Car Care does on both of my vehicles. They are honest and upfront with me and are always able to provide me with options that fit my schedule. Thank you for your hard work. I will be happy to refer you to my friends and family. read more

When we walked in we were immediately professionally greeted with bottled water and sodas. Very friendly!!! We had an appt. with Jim and he was so courteous and helpful! Because of his service we will definitely be back to see him, and refer our friends and family as well! read more

I stopped in with no appointment needing to get my oil change before I headed home for thanksgiving. They were extremely helpful and made sure to get me in and out as quickly and efficiently as possible so I could get on the road. I will definitely be going back! :) Great guys and great service! read more

My alternator went out on my 2008 Honda Accord while I was in Phoenix on a sales trip from my home base in Southern California. I was referred to Hi-Tech Car Care by an individual and they were excellent in resolving my issue the same day without a scheduled appointment. Kudos to Ted the service rep for his positive words of encouragement and to his technician for taking care of me even after hours in an emergency situation. Well run shop with reasonable prices and competent staff. read more

These guys saved my day. Was on the highway and something was dragging from my car they looked at it immediately and fixed it within 15 minutes. They didn't even charge me! Such nice genuine guys. I can't be more appreciative. Will be back for sure! read more

Was on the hunt for a new shop as I recently moved to Arizona. I found this shop and everything about my experience was perfect! Great customer service and they do great work! Would definitely recommend read more

I took my 4Runner here last week for an oil change and check engine light and had a great experience. After a bad experience with another mechanic I decided to trust yelp and look for a new shop and I'm so glad I found these guys. The service is excellent and they offer drop-off and pick-up if you live or work in the neighborhood. They were honest, the prices were reasonable and they didn't try to up-sell unnecessary services. My car runs perfect and they washed it before I picked it up. If you are looking for a shop you can trust I would give them a shot! read more

As the owner of a 10 year old truck, I am frequently rewarded with opportunities to visit repair shops and partake of their services. Up until now, I had never found a shop in Phoenix I felt I could trust, but at long last I have! I have to say that my experience with Hi-Tech Car Care was unbelievably great. Not only are they exceptionally professional, courteous, and prompt, but they also go the extra mile to ensure customer satisfaction, even going so far as to immediately arrange a rental vehicle when the repairs took slightly longer than anticipated. I noticed some other reviewers mentioning their prices, so I thought I'd chime in on that too. While it's true that their prices are slightly higher than 'discount' garages, all the prices seemed fair to me and were explained clearly (very important - I'm kind of dumb when it comes to cars). Having been burned in the past by shoddy workmanship and low-quality parts from 'discount' mechanics, I prefer the peace of mind that comes from paying a fair price for quality, professional work. In conclusion, I'm glad to have found Hi-Tech Car Care, and hopefully with their help, my truck will last another 10 years! read more

My wife and I brought our 2001 Jeep Liberty into their location to get an estimate on: - A broken brake cap. - Brake fluid flush. - A/C not working. We left it with them and came back with an estimate of 2,552.00. The break down was: - Brake Fluid Flush (175.15). - A/C Compressor (1,144.36). - A/C Conditioning service (193.03). They also said we needed our strut assembly replaced (both sides) (729.62). They also said we needed alignment (99.95). This estimate seemed way too high so we took our jeep to the Bill Luke dealership on camelback road and they took a look. They advised me that: - The A/C compressor was fine, it just needed a charge. - The struts were also fine. They charged our A/C compressor, fixed the brake cap, and swapped the fluid out for 425.00 . ___ Someone is being dishonest with us here and we don't believe it's the dealership as they could have gotten more money from us. I see other reviews here where people have had this same problem with HITECH so it looks like this isn't the first time they have done this. It was just a shame, the staff seemed very friendly and accommodating and we would have liked to do business with them but it's clear that someone whether it be the managers or the mechanics were trying to rip us off. I attempted to send all of this info to them via their site but their captcha verification section is malfunctioning and won't allow me to submit it. Who has captcha verification for a simple comment?! Terrible site design. Bogus estimate. We unfortunately do not recommend this place. __ UPDATE: Jim I appreciate you taking the time out of your day to respond to my complaint. Reaching out to me was a classy move and it really says a lot about you. That said, you, nor Hitech will ever touch our vehicles again. Almost every YELP post for your company for the year of 2017 has been all negative. The issues people have with you guys appear to be almost exactly the same issues we had. Phantom issues and padded bills. You clearly have a problem at this location with your mechanics being dishonest. I recommend you review your process for hiring because these guys are going to put you out of business. Take care of your house sir. read more

The representatives were very friendly. I feel like I can trust people in here. They detected my car issue and helped me break down each expense. I fixed my car with much less expense I expected. I would recommend them to other people. read more