Ken and Eric are great guys who know a lot about auto repair. Honest, up front, and only…read moreinterested in doing the right thing. They truly care about their customers. There are not many auto repair shops out there. Thank you!

I've been coming here for years, for tires, oil changes and general repairs. Owner Ken and his main…read morehelper Eric are always quick to get the job done, do it well! The prices are always fair and the advice is good!

Just had my 2006 white Subaru Forester detailed inside and out for the second time. The first time…read morewas about 3-4 years ago, spectacular job! Skipped a year or two, then had the dealer detail it, so disappointing. Yesterday dropped it off here at Custom Auto, and WOW, another spectacular job, can't be beat!!

When we were stranded a few weeks ago on our way to Midwest, we ended up here, and they were…read morefabulous. Very patient and educated us newbies on some key maintenance. We now have a new axle and bearings. Such a kind family business. Very good communication, reasonable cost, fully trust them. Kris was awesome!

My Go To Place for my Mass State Inspections!…read more Friendly and respectful! Reasonable wait times!

They are fair and reliable! Always willing to help and offer suggestions. I've gotten my car…read moreinspected there several times and will keep going back!

Can't say enough positive things about this location and their staff. I've worked with Chris, Dave…read more& Doug over the years and they are all fabulous. I will never get tires anywhere else. Most recently I bought new tires and new rims. Naturally, most expensive bill yet. Chris was great, start to finish. They are always very busy. They do have the ability to make an appt online which I love.

Before I left for New Jersey, I stopped at Enfield Town Fair Tire (within a hour of closing time)…read more Because it was a 4 hr 250 mile trip I needed assurance that the tires were problem free. Time was of the essence! Dave immediately recognized my concerns and quickly made arrangements for the necessary repairs. He was professional and knowledgeable, staying after closing hours, so that I could leave that night for NJ. I am very thankful for his competent and conscientious service. Town Fair Tire is to be commended for having Dave on their team! Carole H.

It is so hard to find a place where you can bring your car to and not feel like they are trying to…read moreRIP you off. Marc (the manager) is amazing, he tells me what I should do now and what can wait. If you question your mechanic go here. You will not be disappointed. Just ask for Marc.

When I first moved to Springfield, Harry and crew at Springfield Tire came highly recommended to me…read moreby my fiance. He had taken his truck here many a-time for oil changes, and even mechanic-type work. After my car broke down within a few weeks of arriving (I guess cross-country driving can do that to a 10 year old car), I decided Springfield Tire was the best bet. They weren't cheap, but I felt confident that they'd do the best job. They fixed my car, and about $600 later, I was back on the road. They had warned me that the starter was about to go out on my car, but thought I had a few months to save up some cash before repairing. The very next day, the starter died and I was left stranded at a gas station in Chicopee. I called up Harry, asked him if they could get a tow-truck to bring me down to the shop. Not only did a tow truck come, but I never even was asked to pay the driver (I guess Springfield Tire graciously took care of it, since my car was just in the shop a day before). That right there is world-class service, folks. I continued to get my oil changed there dutifully every 3 months ($29.50). When I needed my Massachusetts emissions testing and inspection, of course I went to Springfield Tire. But wouldn't you believe, I needed almost $1000 in repairs to make my car "safe" to drive in MA per the inspection, most of it replacing parts of the front end, getting an alignment, etc. They quoted me about $950 or so, and I called around to verify this was a "fair price". Although Springfield Tire and Auto was not the cheapest, they were right on target in terms of price (unfortunately). I dropped my car off in the morning, and by the late afternoon, everything was fixed. Just last week, I took my car in for it's regular oil change and it took only about 20 minutes! When I went to leave, my car wouldn't start. Even though it was very near closing time, Steve and one of his mechanics stayed to replace the starter that they had replaced in October. They did so FOR FREE because it was still under warranty. I'm so grateful to have a mechanic shop that I can trust with costly and important repairs, who I can count on in an emergency, and who doesn't unfairly gouge their prices or sell you things you don't need. I won't go anywhere else!

Every time I have an appointment or need work on my vehicle, I always go to the Enfield Firestone…read more They are also super courteous and professional. I just had to have some pretty significant repairs done to my vehicle. The team was wonderful with keeping me updated on the status of my vehicle, especially Ken! They were honest, explained everything thoroughly, and did not try to upsell or price gouge me. Highly recommend Enfield Firestone!

A few things need to get fixed if someone has a apt that car should be in at apt time. They are…read morerude they don't care. Had an apt at 8 for oil changed told them was bring another car so needed this one done. Go to drop other car off first car not done 2 hrs and no oils change why have apt if u can't follow the apt time. Screwed me over for next car. This is the 4 th time they have done this

Great service! I purchased tires that were barely used for half the price. I also got a new battery…read morewith a warranty installed for much less then other quotes I got. Staff was very knowledgeable and professional.

First time going here in February '23 to get tires. Was pleased with the service and quality of…read morethe tires.

I had brakes done on both my car and my wife's. His prices are very fair and he doesn't push to do…read moreextra. I was vey happy with the work he did. I highly recommend him

Been a customer for decades. Highly recommend. The owner, Rich Plumb, is honest. Won't do…read moreunnecessary work. Has 3 or 4 mechanics, some of whom have been with him for over 20 years. His lot is always busy; many many repeat customers.. I still send out Christmas cards every year. Only two non-family / friends get them. Richie and my GP. Says a lot. Colonial, imo, is the best of the best. One last thing. Colonial has been in business at the same address for over 30 years. And I'm the first to review on Yelp. And it has a perfect 5.0 Google rating (87 reviews)! Very strange, Penny Lane...

What a great experience I had this morning at Suburban Tire. Went in for a quick service and…read morereceived excellent customer service, great conversation and a positive result for my car. I really appreciated the efficiency in which my car was taken care of. I feel like I just made two new friends at the front counter. I will absolutely go back. LuAnn L

Twice now I've shown up late in the day without an appointment, and they really put the effort in…read moreto help me out, more than I've experienced at any other tire shop before. They also show great care with cars, so I trust them even with a higher end sports car.

Joe and team do great job! He is friendly and the team goes the extra mile to help the customer!read more

I stopped in yesterday for a replacement rear windshield wiper. For some reason they insisted on…read moretaking my car keys and bringing the car into a service bay. I was also told they needed my registration. After about 20 minutes they said they don't have the correct windshield wiper. They can get it in another 20 minutes. I was also told no one locally in East Longmeadow or Longmeadow has it in stock. I might not be the most savvy when it comes to car mechanics but I was sure I was being taken advantage of when I was told it would be $65 in full if I waited and they replaced it. I took my keys and registration back and drove off to my car dealer where I purchased my car. They had the windshield in stock, it was $26 and in about 2 minutesit was installed. Funny thing is I purposely didn't go to the car dealer initially because car dealers are always the more expensive option.