I've never had any problems with this vet. All top notch and helpful and have gone here for over 20 years

Hidden Valley Animal Hospital has seen all 5 of my animals and each visit Dr. May has been very gentle and kind with each one. The staff is so nice too. I really appreciate you all. Thank you for your support. read more

Money grabbing place. they do not care about your pets. i ordered some kidney food for my cat from online. they said on the phone they will send it, but it's been 3 days and i got a text, saying i have to go in and get it, which online stores don't accept mail from me, they told me it has to be from the vet. so I'm sitting here with my cat dying not eating food, and while we wait for them to send the prescription. read more

I love Hidden Valley Animal Hospital. They were amazing, caring and helpful when we had to put our Golden down. We have been with them for many years. Ther service is great, they communicate well and the app makes making appointments and keeping your pets up on shots very easy. We have stayed with them even after moving about 25 minutes away becuase I know that they will give my pets the best care. read more

Dog had a UTI. Prescribed 2 different meds costing over $350. Did not work. Then did a culture which should have been done first to determine strain of bacteria. $250. Unable to determine strain of bacteria. Prescribed 2 more meds for over $200. Didn't work. Over $800 spent and dog still has a UTI. This vet is either scamming people for extra money, or incompetent. Steer clear. We were clients at this practice for over 15 years. Ever since being sold a few years back the quality of care has gone down and prices have increased significantly. ​ read more

DO NOT BRING YOUR PETS HERE They recycle bath water and use it on every dog that comes through I just left the vet and my dogs got an infection after their visit to Hidden Valley Animal Hospital, vet said other pets have had the same experience recently read more

Hidden Valley Grooming has changed their pricing process and weren't forthcoming about that until after the fact. They now charge by weight instead of taking the breed into consideration. Any dog 11-19 lbs is $50. I have a miniature dachshund that got a bath and what they call a "tidy cut" and they charged $50. RIDICULOUS!!! read more

Having a very large fur family (5 dogs and 4 cats), I am extremely cautious with whom I entrust their care to. I can say with no hesitation that the staff and doctors of Hidden Valley are some of the best I have ever had the pleasure to work with. Dr Huelsman and Dr Logan have shown every time I have brought my animals in just how much they care not only for the pets well being, but for yours as a pet owner as well. They both have taken the time to explain what is going on with my pet and the best ways to provide them continuing care at home, and things to be aware of in the future. The technicians have always made me feel comfortable with the handling of my pets and have demonstrated their love for animals every time I have come in. They know all of my pets by name, and always take the time to give extra rubs and pets to them. The front desk staff are always warm and welcoming and always greet me with a smile and usually come out to give some attention to the pups as well! If you are looking for a animal hospital that will treat your fur children like your own, you do not need to look any further. There is no other facility I would entrust their care too! read more

Hidden Valley Animal Hospital - Veterinarians Near Me - Independence, Missouri

Took my dog for yearly wellness exam and vaccines and they was very unprofessional. Stuck my dog about 10 times in every leg for blood draw for lab work... gave me 3 year shots for things I normally get for a year didn't even ask if we was doing 1 or 3 years.. Disregarded my concern or recent growth in my dogs lip I explained that I had watched to get bigger and her response was "well, If it gets any bigger from this or starts bleeding then we'll worry about it. " Not once did she even get a good look at what I was even concerned with. Talked about if I should get my dog spayed at her age and all I got was a unsure answer. Got the impression I was dealing with children rather than adults. All they did was laugh at my dogs behavior because she was definitely scared and thought the whole situation was a joke didn't seemed concerned about my dogs itching or anything I feel like I wasted my time and money because they aren't cheap with services but I spent over $200 for a horrible service now I will never go back there. read more

Dr. May is an absolute angel!! we had to put our 17 year old dog down & we were devastated! we absolutely couldn't of done this without Dr.May! He even let my Daughter who was out of town join us on FaceTime. he teared up & he gave our Duptee a kiss on his forehead! The staff are amazing & the prices are beyond fair! read more

I am so thankful for hidden valley animal hospital. While visiting family is the area my 12 year old golden retriever rapidly started losing the use of her back legs, Losing the ability to walk. I have known for a while that we may not have her with us for very long. I made the tough decision to put her down. I can't thank the staff of this place enough. They were so sincere and caring for us during this tough time. They even gave us a styrofoam print of our dog's paw that also had a place to put her photo. They were amazing. read more

I was a new client as I had just moved here and I had to put my dog down yesterday . They were wonderful and very kind . I can't thank them enough read more

This place is amazing. The staff members are professional and well-educated, and the owner, Dr. Mel Falk, is such a joy to be around. His love for his job and his animal patients is truly palpable. Plus, when it comes to solving complex medical problems for patients that don't "talk", his abilities are nothing short of amazing. An excellent clinician and doctor, in every sense of the words. Our pointer has been going there since she was tiny (she's 7 now) and she loves it there. I've never seen a dog get excited about kennels or shots before, but she does. And the staff love her right back. She's a bit of a nervous, high-strung dog, and every odd problem she's ever had (including random gastrointestinal problems and eating a tray of rat poison) has been handled calmly and with a great sense of humor. The building itself is gorgeous, too - well-designed with lots of natural light. Clean, too - you'd never know there's an animal hospital there. No smell whatsoever. Highly recommended. read more

I have experienced much better service at this facility. This is where I board my English Bulldog d/t my vet not having boarding capability. She has been boarded here many times and up to now I was always happy with her care. D/t a family health issue, I needed to board her for 4 days over the 4th of July weekend. I explained to the staff that checked her in that she was having left eye drainage d/t dry eye and that she was being treated for it. When I picked her up today, it was extremely obvious that they hadn't even bothered to wipe out her eye--it was full of goop! Luckily, she had an appointment at her vet after I picked her up. I also paid them to give her a bath...they charged me for it but if they gave her a bath it was on her 1st day there. She had dry flaky skin and was shedding really badly. I also specifically asked them to trim her nails. They didn't even bother to do it but they also didn't charge me for it. I do have to say the staff is always friendly to me and my fur baby. I was considering changing my vet service to this facility but will not be doing so now. Will also find a better place to board my dog in the future. read more

This place took my puppy in and said they had to keep her overnight. The next day I came in to visit her and they said they forced food down her throat and she threw it up (which I already told them was the case and just the fact alone that she was not wanting to eat I knew she needed more help than I could give.) then they told me they finally put her on an IV at 11 am that morning and she died shortly after noon. They did not notify me of her death, or give a reason why they had to keep her overnight when they were not going to give her an IV until 11 AM the next day. They were negligent and I would never take a pet to this place ever again. Then, to make matters worse, they billed for her stay and IV and disposal of her body. They cremated her without asking. Worse experience ever. They made me wish I had let her die with us at home. read more

Our experience with Hidden Valley Animal Hospital has been by far the worst experience I have ever had with an "animal care" facility. Over the past 2 weeks, we have gone through a series of events which Hidden Valley has not yet tried to make right. I will never recommend bringing your loved one here, and encourage you to keep them as far away as possible. Details of our experience are as follows: 1. The first "issue" started when I called to schedule 2 nights at the kennel and a simple grooming for our yorkie, Rocky. The lady who answered the phone was extremely short and just seemed rather annoyed that she had to answer the phone to talk to me. She was hurrying to get me off the phone and I could hardly get the chance to ask to make sure Rocky had a grooming included during his stay. 2. On Friday before his stay (we dropped off on Saturday morning) I got an email to confirm Rocky's appointment for 'Monday at 7am'. I was a little confused as were supposed to be picking him up on Monday after his 2 night stay and grooming - so I emailed and asked what that was about and to confirm that he was still scheduled to come in on Saturday morning. A response email said they had to do the grooming on Monday because they were full on Saturday. I am not sure why this information was not shared when I called days in advance to schedule, or why I did not receive a phone call to make sure this was acceptable. 3. On Monday, my husband got a call that the groomer had cut Rocky while grooming but he was okay and ready for pick up. Rocky had been cut so severe during his grooming that it required a staple. My husband brought Rocky home and was given no care instructions or information. 4. After a night home and realizing that Rocky wanted to keep licking where the staple was, I called Hidden Valley to ask if Rocky should have a cone on to stop the licking - the lady who answered said "of course, yes he should have one" and I responded that "that would have been nice to have known and given one". The lady on the phone offered no empathy towards the situation and only said I could come get one from them if I wanted - and to top it off, did not even say a "goodbye", instead just hanging up quickly. So that whole day, Rocky spent the day at home without any protection...when I got home last night the area looked pretty red. I called the after hours doctor number to ask what sort of medicine we could put on it, however, I left a message and never got a phone call back. Lucky for me, Google seemed to be kinder and more responsive than the staff at Hidden Valley. We cleaned the wound with hydrogen peroxide and put some triple antibiotic ointment on it while we went to get a cone (which cost almost $30 - an expense which should have been covered by Hidden Valley) and some anti-lick/liquid bandage from Petco. 5. Later that night, while getting Rocky settled for bed in his new cone, we were trying to make a large comfortable area for him using the blanket and bed we sent to the kennel with him on Saturday. While doing so, I found that there was poop smashed into the blanket and bed which I then had to throw away. I am a baffled at how they could just pack up the bed and blanket with dog poop in it and send it home, to me this shows a total lack of care being provided. While Rocky is not perfect, his accidents have been few and far between...and usually have some root cause (fireworks, etc.) and from all his time at other kennels we have never heard of him having accidents or been sent home with poop in his bed. This really worries me that he, and the other dogs, are not given adequate walk times or attention to do their business. 6. The doctor finally called me back the following morning and talked to me a bit - it seems he wrote my number down wrong. While I appreciate his offer to have Rocky in today and take a look at his leg, it is a bit difficult as we both work 30-45 minutes from our house. 7. After a few days of trying to heal, we took Rocky back to the vet on Saturday (1 week from his initial drop off) to have the staple removed. It was a very quick procedure and we were told he was good to go and sent off with no further instructions or information. We brought Rocky home then went out to run errands - after we got home, it appears that the wound has reopened. It is now too late to call the vet, other than the emergency line - which they would likely just recommend we go to the emergency vet. I am just so extremely disappointed in the care that Rocky has received from the groomers, the kennel, and the vet. I hope that other dogs do not have these experiences. I have communicated my concerns via the survey I was sent as well as via email and have yet to receive a response. I am dumfounded that a business that says they support and care for animals cannot find the time or words to remedy a situation that they created, but instead turn a blind eye. PLEASE PLEASE PLEASE do your research and think twice before using Hi read more

I've been bringing my dog Bowie here for over three years and because of the experience I've had the past month, I will never be going back. I brought Bowie in the last week of April 2021 because he was having allergies and I wanted to get him some allergy medicine. I was given the medicine and sent on my way. A couple days later I noticed that he was pawing at his left eye and keeping it closed. I brought him back to the vet May 5, 2021 because his eye had become swollen and I knew it needed to be looked at. Dr. Logan was the vet this time and she diagnosed Bowie with a corneal ulcer after doing the green dye test. I was given eye ointment for him and told to return in one week. I was charged $85.36 for this appointment. I brought Bowie back on May 15, 2021 only for them to tell me his eye doesn't look like its healing enough(it was a different vet this time). They then prescribed him eye drops to go with the ointment and told me to bring him back in another week. I was charged $100.00 for this appointment. I brought him back for a third time on May 22, 2021. Dr. Logan was the vet again. After doing the eye test for a third time, she came to the conclusion that it was in fact NOT a corneal ulcer and told me I would need to see a specialist. I paid $60.84 for this appointment. I paid $60 just for them to tell me I need to go somewhere else. Dr. Logan told me she suspected the condition was a clogged tear duct. I called the specialist and WOW do they want to take your money and run! $187 just for an appointment and they told me I wouldn't even be allowed to go inside with him. I decided to do some googling myself just to see if a clogged tear duct could even be a possibility before I spent more money for no results. NOPE! Bowie's eye was bone dry and one of the biggest symptoms of a clogged tear duct was perfuse liquid coming from the eye and a dry nose. I just popped in Bowies symptoms in a google search and dry eyes came up. One of the most common eye problems a dog can have as a matter of fact. This clinic did not even do a dry eye test! Anyways, I took Bowie to a different vet clinic last week and they diagnosed him with dry eye and set me up with a medicine regimen to start the healing process. It's been a week now and his eye is looking better every day and I can tell it isn't bothering him anymore because it's got some moisture. Bowie could possibly have permanent damage to his eye because the vets at this clinic didn't do a dry eye test. I am frustrated, broke, and sad for my sweet Bowie who's been wearing an E-collar for a month now. I read the negative reviews on google and didn't listen because my dog never had a serious issue I needed my vet to solve, and I really wish that I did because I'd have about $250 more in my bank account and Bowie's eye would have already been healed by now. In my opinion, what this vet clinic just made my dog and I go through is criminal. I feel like I got robbed. If you're reading this trying to decide if you should bring your cat/dog here, DON'T. read more

It saddens me deeply to read the other review of Hidden Valley. My heart goes out for that gal and her problems with Hidden Valley. I have boarded my pets here multiple times (both cat and dogs) when we go on vacation every year. I'd say each time has been a satisfactory experience. One time my dog came back with fleas, but I understand how that could happen. This past time I boarded them, hey lost my cat's favorite toy and t-shirt that she slept with, but no big deal. Rather lose that than my cat. We have had our animals groomed and vaccinated here, as well, and all of that seemed to go well. They always make the little dog look really cute. read more

We had taken our two dogs to Hidden Valley Animal Hospital for over 13 years. Unfortunately, this past August we had to have our dogs put to sleep. What was supposed to be a peaceful and loving act for our animals turned out to be horribly traumatic. Our dog's last minutes were filled with fear and pain due to the lack of care. It was so bad that the assistant in the room had to leave for the day because she was so upset by the incident. Do no go to Hidden Valley Animal Hospital for any reason. Any animal would be in danger under their care. read more

I am so thankful that my friend referred me here for the care of our four-legged babies. Our dog has a bad habit of eating anything that will make him sick. We have always been able to get immediate appointments for our doggy emergencies, including last week when he needed life saving surgery. I am so thankful for the care that he (and our cat!) receive here. Every single staff member I have interacted with shows that they want to be there and their love for their furry clients is very evident. Dr. Feyerabend has cared amazingly for both of our boys. I would recommend Hidden Valley Animal Hospital to everyone. read more

We have nothing but love for Dr. Falk and the staff of Hidden Valley. We have been loyal to this business since 1994 when we got our first dog and will remain so. The care our dogs have received over the years has been outstanding, We have had end of life decisions made there and the support was tremendous. There just aren't enough great words to express our thanks. read more

There is a brilliant young doctor here that specializes in felines. I'd hate to see his practice suffer, as I really do trust him. I wish I remembered his name. However, I will never return to this establishment. I lost a pet in 2000 who was not treated competently. Since then, I have had two close friends who also had bad experiences, and was informed by a coworker of a pretty malicious rumour regarding one of the practicing doctors there. True or not, I'm not going to risk any more of my pet's lives. read more

Used this vet for about a year. Never felt welcome, always left feeling unsettled and sometimes wanting to cry. I think the guy that is over everything makes everyone feel like crap, and it just travels outward. Vets seem stressed and bothered. My dog would shake like a leaf. I finally had enough when i brought her in for an assessment on her teeth, and without introducing himslef to her the vet went straight in for her mouth and was a bit rough. Took all of 2 minutes and then let the vet tech tell me it would take 600 dollars to clean her teeth. I later took her to a different vet, who said her that her teeth looked great for a 7 year old. He also picked the plaque off the tooth in the back that would have cost me 600 dollars to clean at this place. So done. read more

This was the most horrific experience in my life. My dog had to be put to sleep today and it was beyond horrendous. Be sure to look at the reviews that are "not recommended." Their experiences are exactly what happened to my precious dog. What is supposed to be pain free and peaceful, my dog screeched and yelped and cried more than I've ever heard in my life. The assistant was visibly shaken, my husband who is a doctor was in shock, and I nearly passed out by the incompetency of Dr. Mel Falk. DO NOT TAKE your beloved pet here. You will regret it!! read more

We took our two dogs in for dental cleanings today. An 11 yr old Poodle mix (16lbs) and a 4 yr old Yorkie ( 5 lbs) Since anesthesia would be administered I was concerned. But I sure didn't need to. The staff was reassuring and comforting to a worried " mommy!" Our boys were taken care of perfectly. Their teeth look beautiful and their recovery has been with out incident and flawless. I have total confidence in the staff and doctors here. I wouldn't think of taking them anywhere else. read more

Ripoff!!! Went here to get my dog neutered and they quoted me a price of $100. However the day we showed up the cost began to go upward when they started saying a lot of things that should be covered were optional with them. I said fine was already there and took off work to be there. After the surgery when i picked my dog up Dr. Falk had stated my dog had been licking the stitches all night but he would be fine but stated I should get an e collar also. Needless to say my dog developed an infection and this place wanted to charge even more to look at him again. Nevermind I spent outrageous amounts in the first place. I said forget it. Took him to another vet who looked him over and was shocked that they didn't put an e collar in the first place and stated she could have done the procedure for half the price. Also she stated that an e collar overnight while at Hidden Valley. would have prevented the infection. I will never go back to hidden valley and recommend you avoid this place. read more

started going to this vet as it is the closest to me when i had an emergency. we had already been seen the day before at my regular vet's office. i was so much happier with the information and the explanations provided. i had to proceed to put my beloved kitty down, but the vet on call at the time was so so passionate. i now always recall that day with the fact that he seemed to love her as much as i did, and it really comforted me that day, and the days that have followed. not to mention, even though i called another nearby vet this same day before the visit, the receptionist here helped make up my mind which of these two unknown places i chose. she was really great. we have continued to take our kitties there and i feel that dr. falk is the most expert veterinarian in this area of the city. i feel confident after his examinations. he is very thorough and does not make you feel rushed or silly for any questions. all the vet assistants are super. i think our cats do not even mind being there! and the office cat is also awesome. he thinks he is a person and does all the greeting and is very interested to see what is going on. one final thing, in addition to a lack of confidence in my previous vet, they always added insult by trying to sell me something at every visit. it just made my confidence dwindle that much more. have never had this happen at Hidden Valley. read more