It's really exciting to have this place here in Lakeway. The kids LOVE IT. However, we have been here twice and the service at all levels is borderline atrocious. The servers in the restaurant clearly have no training or even an experienced manager to teach them. On every occasion that we needed a waiter we had to get up from the table, find him and ask for what we wanted. And the crazy thing is that this happened on BOTH times we went there. I get that they are new, I get (and appreciate) that they hire kids to work there, but man do they need someone to show them how to properly work in the service industry. I do want to call out one employee, Danny, who noticed the problem and really tried hard to improve the crappy service. They should make him the manager. The food was good. Actually much better than you would expect for a high end Chucky Cheese. And yes the full bar made it easier to handle. I really hope they figure this out because it's perfect for my family, but man the service is really bad. read more

I've been here a few times since my first review and changes are being made and I will be back on a regular basis. My wife and I actually joined a bowling league and are having a great time. Even though I'm a terrible bowler! Is it still pricy? Yeah but I think my first experience was a it too dramatic for reality. Its no worse than other places. My only gripe is still the menus and Scott the owner personally contacted me they were working on that. In the mean time, that works for me. Its not every day, the owner of a business locally owner or not contacts you and tries to set the record straight. That means ALOT to me. I'll support a local business that tries to do right by their customers and will let everyone I know to do the same. read more

This was our first time at High 5 and while it was a ton of fun and a very nice facility, I didn't give it a full 5 stars because the price is steep. I honestly didn't ask before hand, but for a lane and 4 shoes was just shy of $60. I'm not cheap...I know entertainment costs money, but it's bowling. Everything is very clean and the wait staff was very nice. We didn't eat, but our kids seemed to enjoy the pizza. Overall good experience. read more

I gave 3 stars! Not sure it deserves 3 but I gave 3 cause the kids had fun. Service is a little weird, and the nachos I got were horrable. Bad taste and presintation was disgusting. Not as many game as I would expect but the bowling is fun. There could be more decoration or less lights blinking and flashing straight in my eyes instead of on the wall. There are no signs to say that there is another ally upstairs. I kind of had to walk around and find out for myself what was upstairs. Overall I was unsatisfied! A manager tryd to ask how I was doing but I had been here for an hour already bowled and had the nasty nachos. So he can't change my mind. He did offer free Uber home for anyone, but that's not what I needed. Funny how the best service was to get me a ride out of here. Lol So as I was leaving and the cook came out to talk to me about how he could make the food better or present it better! I do appreciate the fact that they want to better themselves, and that my opinion is heard. They are a semi new establishment so they do have some work to do and time to better the menus. I'll be back....one day and I'll do another review on them at a later date and once they have had some time to upgrade. read more

I enjoyed this place the 3 times I've gone so far. One time I asked for silverware and was given a rude comment by the expo under her breath. Same with the girls at the front no interest in saying hello or welcome me, but I'm a strong guy that doesn't bother me much. However, I know my water refills are a pain and the waitress was happy and actively on top of that. She was the one with blue hair to give her credit, she made my experience better. Onto the actually bowling, it was very fun I personally enjoy the lights and all the razzle dazzle. Only comment I wish when the lights came on the dots on the lane were lit as well, because as a new bowler I use them a lot. Or a glow in the dark balls at night that would be sweet! It's good to have a bowling alley in Lakeway, instead of driving off 30mins - 40mins. The pricing is about industry standard, unless you hit a happy hour somewhere else. The bartender are some of my favorite local bartenders that I've seen from other places. The arcade and lazer tag no comment only here for the bowling and maybe a beer. This place has a lot of potential. Can't wait to see what this place has to come. read more

Excellent all the way around!!!! We are so glad we came!! Food was awesome! The staff and service was simply outstanding!! We thought the food was also really good!!! Bonus discount for first responders and military!!! read more

RIPPED US OFF. And managers do not care about their customer's satisfaction !!! The game was suppose to pay a certain amount and it did not pay according to what it said. Showed the manager and it was not disputed what was suppose to be paid, but the manager still refused to make the correction. They are crooks. All they had to do is provide good customer service and correct the mistake on their game. When they do not, they show that they do not care about the customer. read more

I have been going to High 5 for about two years and find the place a fun and clean place to have fun. My main interest is bowling and they have a variety of deals through out the week. The food is good and service attentive. Only complaint is not enough 10lb. balls for large hands! read more

Very nice place to have the whole family to have some fun. No matter it is bowling, arcade games, VR, laser tag. High Five has it. They have axe throwing and food and drinks too. You can spend the whole day there. Locally owned and care about the community! read more

Cool place! The upstairs is 21 & over. Drinks are expensive. Expect to pay at least $9 for any mixed drink. They were REALLY good though! I'd rather pay $9 for a great drink than $6 for a bad one. It's high tech, everything is the newest technology as far as the scorekeeper goes. You can even download an app to your phone and follow along. On the board, you can even see how fast you threw your ball! I feel like bowling was on the high side, but you're paying for the experience, the higher class clientele, and it's in a nice neighborhood. read more

I really, really wanted to love High 5, A and I have been eyeing it since we arrived in Austin. The facility itself is awesome, everything is new and looks great. That's also why one would think that people would be excited to work here, adding to that the cool concept of a bar, bowling, laser tag, and an arcade all in one space. However, the staff were farrrrr less than enthusiastic and downright rude, very much the opposite of the Texas hospitality we've experienced everywhere we've visited here. It's really a shame because it changed the experience for us. Smile, be friendly, it's really not that tough and can go a long way. -K read more

Great place to bowl and play in the arcade. My daughter and I love it. Prices are reasonable and they have specials all the time. The all access pass is a great deal! read more

I bowl there every week and ever week and enjoy the experience. The only problem is that their food is not very good. They first removed the Club Sandwich. So I tried another few items as most of the items are fried. They were not very good. So I ordered a hamburger but wait, they removed the sweet potato fries. I think I need to eat dinner before I go bowl. read more

The bowling and drinks were a wonderful time. The food and the service was another story. They were understaffed and it was busy. They screwed up on our food multiple times. When they attempted to fix the situation, they did not make a strong effort to make things right. I'd absolutely recommend bowling here. I wouldn't recommend eating here. read more

I was pleased. An adult night of dinner and bowling with friends. Only a couple of us were bowlers. And we all had a great time. We really enjoyed the upstairs...away from kids. The staff was superb and the atmosphere was fun. I will say the burgers were good, but a bit steep at $12 each. But they were good. But $12? Looking forward to our next visit! read more

Never finished a 10 frame game and saw more of staff butts. Free pool was great and bar staff service good

Came for a last second birthday reservation and it was by far the best we've been to in the austin area. It's a better experience with better food then let's say a main event. It's a ways out there if you live in central austin but it's a nice drive. read more

Facility is super fun, staff is lovely, food is delicious, great place for a team building event or a fun date night. Grab a drink, bowl, check out the VR, play some arcade games and kick back and enjoy everything HIGH FIVE has to offer! read more

Lots of fun games for the kids. If you go Tuesday it's really cheap too. The food is surprisingly good and they have a good beer selection. We've done laser tag here, and also bowling. The bowling alley is really good. read more

What's better than poor customer service? No service. During lunch hours, waited for 10 minutes at front desk and no one was present. Then passed 3 ladies in an office on way out. I would pass on this place... read more

This is the best bowling alley we have ever been too! We love the upstairs lanes, and how classy it is. Also love the service to the lane itself being able to order appetizers and drinks without leaving our lane. The new htc vibe game is awesome! Well worth the $8 to play! Decent prices! Awesome daily specials! Our new family spot! read more

High 5 - Laser Tag Near Me - Lakeway, Texas

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I love going here, the environment is amazing with lots of fun things to do it's a great place to make some memories. But this place in unbelievably hard to reach. If you have a question you better be ready to drive to High Five to ask questions in person. In my time where I wasn't busy I called them 6 times over the course of three days and left a couple of messages but I never received a call back and not once did they answer the phone. But their manager Johnny is an excellent manager, that will take care of you. He treated me with respect and understanding when I came to him and made sure I was taken care of so I will come back again. read more

High 5 is a two-level establishment with bowling, a bar and lounge upstairs, and full arcade and bar downstairs. The upstairs is restricted to 21 and over after 8pm. Well a few Saturdays ago, we went out to dinner, and after dinner we had this bright idea to hit up High 5 for some ski-ball, a couple beers, and let out our inner child. We figured since it was almost 9pm, it couldn't be THAT bad. Aren't kids supposed to be in bed soon? Boy were we wrong! We walked into a freaking nightmare. I get it, it's a Saturday and this is something fun for the kids, I'm not complaining because there were kids running around. I'm complaining because there was absolutely no staff on the arcade floor to manage the kids. Kids were literally running around knocking into us hard. I remember being an excited and energetic kid at Chuck E. Cheese and always having a staff member yelling at us to stop running. Nope, not here. High 5 is a free-for-all. There were kids climbing on the machines to cheat...like climbing up the ski ball lane and putting the balls in the "100" hole to win more tickets. Climbing on the basketball machine to get closer and score more points, etc. One kid even stole my basketballs from me as I was in the middle of a game. Like it was funny for a little bit, but then it got annoying once we realized there was no staff to set these wild animals straight, and no parents watching their kids (because I'm assuming they were at the bar...which is what I would prob do, too). That place is an accident waiting to happen. Maybe once a kid gets hurt or stuck in a machine, it'll prompt them to hire more staff. The only reason for two stars instead of zero: they did have a decent game selection. They use a token card so you don't have to keep track of both tokens and ticket winnings. They do have a bar and food. And it looks like it could be fun upstairs (after 8pm of course when it's 21+) for a night out bowling with friends. Although when we walked upstairs, there were still kids and it was like 9pm soo....yeah if you're a young couple without children, avoid this place at all costs! Or go, as it's a nice dose of birth control. I will definitely avoid this place until I have a child of my own one day and am forced there for a birthday party. High 5, get your shit together! read more

Lets start with getting game cards, better bring cash, small bills cause the machine doesnt give chang, wont let you charge more than $100 on credit card, then the machine crashed before giving cards. Manager fixed the problem and gave $20 discount, but then one of the cards didnt work, so back to customer service. Games are teally expensive, kids went through $20 in ten minutes. The place is very nice. I would say if your coming for games go to main events instead, $20 play all day. read more

High 5 - Laser Tag Near Me - Lakeway, Texas

Love High five! It's pricey when you don't have coupons or kids Bowl Free but the overall experience with bowling, food, lazer tag and arcade is a two thumbs up experience. read more

Great indoor venue. Upstairs over 21 after 8 pm. Full bar & food. Running special venues in meeting rooms. UFC McGregor/Diaz fight tonight!! read more

This place is fun. It is expensive but it is a great place to get out of the heat in Austin. The beers are cold. Sometimes it's hard to get a lane. Sometimes there are too many kids. The place is clean, and the service is good. The food is okay. The leagues take over sometimes and they get super drunk and loud. I hope they don't drive. The place is nicely maintained. There is lots of parking. I recommend this place for a good time. read more

While we love bowling here, we have been disappointed with the lack of communication and constant changes to the specials. They don't advertise that they're changing things and then you order something not realizing that's not on happy hour anymore, etc. Within the last year it's switched multiple times. It went from happy hour all evening, to happy hour until 8pm, to now they're doing "reverse" happyhour? which I believe is 5-7 and 10-12...meaning people there for league bowling are excluded. Seems they did that by design. $2 taco Tuesdays are gone..now it's just slices of pizza for $2...a bummer for gluten free folks. A notice and period of wait before a change would be nice. Or some warning from the servers. Right after happy hour got limited to only until 8pm I ordered happy hour items around 9pm on a week day and they told me it wasn't on happy hour. I pointed to the advertisement on the tv above me that was actively showing happy hour didn't end that day. They said oh sorry I guess that ad didn't change but it's not a happy hour item anymore AND happy hour ends at 8. The games are very overpriced but I'm sure their rent is insane being in Lakeway so that's understandable I guess. My child enjoyed laser tag when she attended a birthday party here. And bowling is always fun. The people that know what they're doing in the bowling area (Jordan, William) are wonderful. The upstairs people in charge of lanes are usually pretty clueless and have to call downstairs for help. More training might be helpful. Arthur is our favorite server (some of the newer girls are sitting around talking and not checking on lanes much, we've had to track them down a lot lately). The food is usually pretty good! I love not having regular bowling alley food. The loaded nachos are amazing. Hummus needs to come with more veggies to dip. It's a ton of hummus with too few dippers. Club sandwich was great as well. Oh and Jeremy the bartender is always awesome! Just giving my honest opinion. I won't stop going because it's the only close bowling place and we love league nights there. read more

This has been my worse experience, customer service from the employees of this place is beyond terrible! The lady at the bar (with green hair) is the worse!!! I'm sorry but I will NEVER go back to this place, and not because of the place itself but because the lack of customer service. read more

We had attended a party here in July 2016 and thoroughly enjoyed it and my son had so much fun he knew he wanted his birthday here. We had a birthday party scheduled from 12:30-2:30. First of all, the party was originally scheduled for 12 until the coordinator called me to change it which made me think there were already too many parties to accommodate. On the day of the party, there were no employees at the front door, nor any in the office so we could not find our scheduled room. We had to wander upstairs with all of the party decorations and cake only to be told to go back downstairs. My husband stood at the front door directing guests to our room for the first 20 mins of our party. Food arrived 25 mins after the party started (12:55). We entertained a group of 7-years in a room for 25 minsutes. A staff member came in just as we finished eating and were cutting the cake to let us know it was time to go to laser tag (1:15) Our sweet party assistant, Sydney, asked if we could push it back and then they came and told us we would be combined with another laser tag party and not everyone could participate together due to not enough nests. I then went hunting for Kaleena to see if we could have our promised 2 individual laser tag games and was told by 3 staff members she was coming to meet me, but missed 20 mins of my son's party waiting for her. They did allow us to have our own laser tag experience after I asked, which I greatly appreciate. We did not appreciate being told we had to vacate our party room at 2pm when we had a party scheduled until 2:30. I had to go find all our guests on the arcade floor to tell them to gather their purses, coats, car seats, etc. from our room. If I pay for a 2-hour party, I would expect a secure place for my guests for 2 hours. I have had many birthday parties around Austin and this is by far the most expensive and yet, the worst experience. My son had so much fun with his friends but my husband and I both missed many moments of the party due to over-scheduling and lack of staff. Many of the party guest parents noticed what was going on and knew I was frustrated and stated they may be reluctant to have parties here in the future. There were definitely too many parties scheduled, overbooking, and disorganized staff that took away from the overall positive experience. I would NOT have a party here again nor recommend it. However, our party assistant, Sydney, was wonderful! She took care of all our refills in the room and always tried to help me get what we needed and keep us on schedule. Nothing was her fault! I felt she was the most professional and she was a high-schooler. I felt Kaleena and her staff were overbooked, Ill-prepared, and unorganized. Definitely not worth the cost and will not return for a party. The facilities and food were great. read more

Writing this as we are leaving sitting in their parking lot. Was a very nice place to walk in to. My son was excited. We loaded up his card and then let him go play laser tag. From the time he went to the door of the laser tag place to the time he was done I sat in their restaurant and was never once waited on. We are now leaving so we can go eat. We come to Lake Travis on vacation once a year and probably will not return to this place. read more

This place is always so clean: there's good service, good food, and just a good experience. Do you pay for this m? Yes. It's expensive but they invest that money in maintaining a nice establishment. read more

Opinions... came in when establishment first opened. In our opinion the food was bad and as a result we discontinued the meal, gave up on the idea of follow up entertainment and went somewhere else to order an entirely new dinner. Not a great first experience, but this review is based on multiple visits. Food & Drink This is not a place to go to dine - the food is based around the entertainment on offer, not 'gastronomy'. We've yet to sample what is in our opinion acceptable. Highlights from my original review spoke to the Grilled Cheese (bland), Pulled Pork Sandwich (awful mush) and Mac n' Cheese bites (horrible idea) Since then tried other options: Chicken Diablos - bbq sauce that looks to be straight from a plastic bottle, Fried Jalapenos - greasy, Flatbreads - more of a 'wafer', etc. The highlight of High 5 if there is one is the bar. Well stocked with generally decent bar staff. Entertainment Compared to competing establishments it's quite a small floor so there is a very limited offering of games, both in terms of variety and genre. I have a better selection of games in my house. Seriously (although to be fair I do work in gaming). Lasertag The 'unlimited laser tag' wristband is deceptive in that the lasertag facility is at times closed off to even paying wristband holders - i.e., it's not 'unlimited' at all, it's actually 'limited'. This can happen as you've just paid or it can be closed off for a proportion of your visit. Nobody informs you of this at the time of purchase, nor was there any signage to this end. The reason...parties. Now personally I have no issue with the idea of parties, why however any kind of establishment like this would prioritize one paying customer over another is beyond me. There is a place to queue outside, which I would've thought worked well for getting ALL of those who wish to use the facility inside, first come first served individuals or parties in turn. Our 9 year old queued, was allowed to enter with what was apparently a party and about five minutes later was asked to leave! Edit: Informed by owner the above is resolved but I cannot vouch for this. Bowling Bowling everyone knows what it is. At least originally they charged more for a 'boutique' upstairs which is odd because it is not really different. Downstairs can be fun when the disco lights are on but when off it's actually quite depressing otherwise - the interior design is very drab and while there's an 'Austin' mural on the wall, the fact that High 5 is in Lakeway might have been an embarrassing oversight. Staff Our initial visit saw us stranded in the dining area, not at all served by inattentive staff who when they did appear knew very little about the menu, either the food or the beer. I was also contacted about my original review and in return, wrote fairly extensive feedback to help this new place. I was asked to come in so they could make things up for my initial bad experience. As someone who has had a yelp account with lots of reviews in the past, I always avoid this kind of thing (a) could be seen as bribe and (b) turning up for 'best behavior' doesn't provide an accurate representation of a place- not good for yelpers. I did the decent thing declined. I am not saying there was any wrongdoing in offering this, I would however note that some yelp ratings have been changed openly admitting this course. Ultimately we have had a much more serious encounter with High 5. In raising the wristband issue with a manager it took about 50 seconds to be threatened with being asked to leave (complaining too loud) and the police called if not. Following up on this with the management, after what appeared to be some acceptance of wrongdoing on their part I was eventually informed I had been asked to leave because of my 'foul language'. I will be honest - someone threatens me and I will say something they may not like, and did. But no, I had not actually spoken such words prior to being threatened and I was surprised the owner made this accusation given he'd confirmed this on footage. Recognizing nothing was going to be resolved, I did what I felt was quite decent and went in to apologize for my part - build a bridge. At that time, my prior feedback was brought up, somewhat thrown back at me (guess they didn't want this helpful input) and the person I spoke to eventually just turning to someone else and saying 'can you deal with this?' then walking off. Nice manners there! Overall Taking into account this entertainment venue as well as the interactions you might have when there are issues with the offerings (warts and all) clearly my opinion would be a big thumbs down. Our negative experiences caused us to take second look at Main Event, their queuing for lasertag turned out to be a model example with gaming, bowling, food and dining options superior, plus other activities High 5 does not have. Ultimately we feel this concept has already been better executed elsewhere. read more

It's loud. Well, it is a bowling alley and game room so it is loud. Most of them are loud. If you go at the wrong time, it will packed. But they have a list and will text you so you can go out in the mall for a bit. That is what we do. All in all, it's an enjoyable place and the lanes are really good. The only con is people can bring food right to the lane instead of eating behind the bowling area. I hope that changes. read more

We love going to hi-5... I have also had parties there and they rock! Always a huge success. Plannng on have another party there in a few weeks! read more

High 5 is a great place to take the kids for a fun day. The food is delicious specially the pizza. Staff is friendly. Bathrooms are clean. I have been there at least 6 times. Every time a great experience. The rooms for parties and events are big. Lots of games, laser tag... the kids never want to leave. read more

I came here for a work get together on 3/29/2018 around 9 PM and I have not had this much fun in a long time! We ended up staying until 12 PM because we were having such a blast! The bartender upstairs was incredibly nice and remembered our drink order and provided amazing service even though there were quite a few of us up there. The arcade games downstairs were so fun and the phenomenal employee behind the prizes counter was hilarious and went above and beyond to be helpful with a good attitude. Will definitely be coming back! I had an amazing time! read more

High 5 is our favorite local indoor entertainment for our kids. We've attended and hosted several great birthday parties there. The service is great- seamless from start to finish. The equipment is clean and in great condition. read more

Great place to bring the family. I'm on 2 bowling leagues here so I obviously enjoy the business. Good food, nice employees and good prices. Look for the great specials online. read more

High 5 is a magical place for kids and adults alike. I have also hosted my daughter's birthday there as well. Their party room is clean and well laid out and the service is exceptional. I highly recommend this wonderful establishment for everyday fun or an event! read more