I called CT Gas Fireplace on Sunday June 1, 2025 and left a detailed message regarding service for…read moremy basement media room fireplace that was installed in 2006. In less than an hour I received a return call from a very nice lady who told me the service can be done the next day, Monday June 2nd. On the day of service I received a call from Jeff stating he will be at my home in 20 minutes. When Jeff arrived, he immediately got busy by putting on shoe covers. He also had his equipment and a tarp. He went downstairs and began working on my fireplace and within minutes he diagnosed the problem and in about an hour's time the fireplace was up and running beautifully. Since we have a main floor fireplace that was installed in 2003, I asked Jeff if he had the time to service that one as well and he cordially agreed to service it. Both fireplaces are running as good as new and when Jeff left, you wouldn't even know he was there... except for two well-functioning fireplaces. Jeff is a GOLD STAR gas fireplace technician and giving him a five star rating is a disservice... he rates a 10 in my book. Jeff's price is very fair and his work is beyond EXCELLENT. If your gas fireplace needs service and/or repair... CT Gas Fireplace is THE only call you need to make. You will not be disappointed. Thank you, Jeff, for your service and professionalism.

Working with CT Gas Fireplace has been great. Veronica is so helpful on the phone and she always…read moremakes me feel like she cares about my home and helping us get our fireplaces in tip top shape. Jeff is like a fireplace wizard. I had an issue with two of my fireplaces, and had tried to find someone to come and repair it. TWO other "experts" came and could not solve my fireplace problems (gas was leaking and one fireplace wasn't turning on and off properly). When Jeff arrived, he immediately diagnosed both problems and completely fixed everything. It's hard to find a good fireplace person who really knows the ins and outs of all the different models and knows how to troubleshoot problems, so I am so grateful for CT Gas Fireplace!

Called Strictly Chimneys and spoke to Mike about turning up and cleaning a gas fireplace system for…read morea house I recently moved into. Though he specializes in wood fireplaces and would not be able to assist with my request at this time, he spent quite some time on the phone with me answering the many questions I had about my fireplace, and how I might be able to get it up to snuff. So rare to find a professional who is willing to give such detailed advice with no monetary gain for himself, and it was very obvious that he really knew what he was talking about. I may change my fireplace to a wood burner at a future date, and if I do, I will absolutely give this man my business. My gut tells me that anyone else wouldn't regret doing the same. I recommend Strictly Chimneys for sure!

I bought an older ranch style home recently and had the chimney cleaned and inspected by Strictly…read moreChimney's. I liked their honesty and expertise. Mike and his crew are professional and customer friendly. Pricing is very reasonable too. I hired them afterwards to complete the recommended chimney work: rebuilding 10 rows of brick, plus I added a chimney cap. I feel very pleased with their services. They only repair what is necessary and Mike always answers or returns calls promptly. Highly recommend!

Our experience was very similar to the review by Tarana. Company will not return calls or emails…read more Tried to resolve amicably but they would not respond. Filed complaint with the DCP and they also did not respond to the DCP, they appear to not be licensed, others should file with the DCP as well. Reviews on BBB show similar scamming complaints.They have other small claims against them, and judicial cases, and appear to have not appeared to court in many cases.

Even after my last review two weeks ago, Fireplace Pros hasn't contacted me to resolve the…read moresituation. At this point, I don't want them to finish the job; I want my money back. They are being sued in small claims court in New Britain for a similar case. I'm currently trying to resolve this amicably, without going to court. Since they're not responding to my calls and emails, I'm forced to make this public. I also hope to prevent a similar situation from happening to others.

I have a direct vent gas stove I use for heating (note the stove came with the house when I bought…read moreit so I had nothing on it except the name brand which is a Jotul). My stove's fan was making a loud noise this past winter so I called around to find someone who could come out and look at it and replace it. Either nobody would respond to my calls or wouldn't look at it because they didn't install it. One of those people gave me Hot Spot Stoves & Mechanical phone number. Jesse responded immediately. He came out looked at it and to my relief was able to order a new fan and install it. Jesse is very professional and a very nice person. I am very thankful I found this company and will use them for my annual cleaning. I highly recommend this company!

They were on time and fixed my gas fireplace while hooking it up to a remote with no issues . Clean…read moreon time and reasonable .

Excellent work and a very knowledgeable team that helped us refine and install our new wood stove…read more Kevin helped us decide on scope of project and Luis guided us each step of the installation so we would be aware of everything they were doing.

Kevin and his team definitely knocked it out of the park with the exceptional chimney stack…read morereplacement they did for us. Huge job handled professionally and timely. They were careful and courteous start to finish. Kevin was very good about communicating what the process would look like keeping me posted regularly. Minor hiccups with weather but otherwise would highly recommend these guys for small or large work.

Hired GMT Home Services for boiler liner replacement and deep cleaning the fireplace and boiler…read moreexhaust channels. They provided quality service and was very curteous. Price was very reasonable. Would recommend GMT Home Services to anybody needing service that aligns with their line of work.

GMT was one of 3 Chimney repair services I solicited estimates for a chimney tear down from roof…read moreline up. GMT was the only one providing a printed, detailed, item by item estimate including pictures at time of estimate. The others were just $$, and higher, with no explanation as to what was included in the estimate. The work was quickly scheduled and completed as explained. The brick they suggested matches the house perfectly. They were neat, cleaned up after the work was done. The chimney looks great and is no longer a safety issue.

I bought brand new $6000 Frigidaire model PCFD3670AF range from CAFD that didn't work from the…read morebeginning. The oven does not reach the temperature it is set at and can vary by over 100° at times! There is no option to calibrate it. They sent a tech to replace a part and it didn't fix it. I was told, sorry, there are no other repairs possible. They've been giving me a runaround for months and I haven't been able to use the oven at all. It's brand new and under warranty but they won't replace it or take it back. Unbelievable. Stay away from CAFD and Frigidaire. Terrible customer service and the warranty is worthless.

We are very upset at the level of customer service our family has received at CAFD. Our fireplaces…read morewere supposed to be fully installed and usable back in July--as of yet our upstairs electric fireplace is still completely open and unusable. We've called numerous times, been put on long holds, hung up on and two crews came out bringing the wrong items. We have been calling your office every week, with no response and no timeline when our fireplace will be finished in our bedroom. This has been a reoccurring story with each fireplace (we purchased a gas fireplace and two electric fireplaces)--we pretty much had to come IN PERSON to get our main floor fireplaces installed with the proper materials. This is unacceptable. Since calling your customer service team and being disconnected last week, our cats have crawled into the open fireplace in our bedroom, and the pebbles have spilled all over our floor. I am submitting a better business bureau complaint, and complaining on yelp and other social media channels. I can't believe this is how you conduct business with your customers.

Back in 2014, (and I realize that seems a bit outdated, because personnel and management and so…read moreforth, can change).... we visited deans and picked out a standalone woodstove. We set up a date for them to come out and install it and they came out on that date and did the install. They did a fine job. Fast forward to 2016 and I'm living in a new home and the decision was made to buy a woodstove from deans. This particular model although similar in some construction respects, doesn't stand in the middle of the room but rather is recessed partly inside the existing fireplace. Therefore because of that type of set up it has a blower on the bottom. The unit works well, although I miss a standalone stove, because the radiant heat is more efficient and aggressive and no blower is needed to assist the heat flow. Anyway, with regard to deans itself, the 2014 install was done on time and done well. The 2016 install was done on time and done well but I'm having a problem now with service. They don't seem to follow up as efficiently as I would've liked and here I am on the morning of the day that they're supposed to be coming out to do a cleaning and I still haven't heard from them confirming that they are in fact coming and approximately what time of day they're going to arrive. That means that I'm pretty much forced to blow off the day. It's a good thing that I'm retired and not losing money for the day that I'm taking, but I don't like the idea of having to blow off my whole day because I haven't heard from somebody. You can go to any one of their locations and see a lot of really neat stoves, and as long as you plan sufficiently far ahead, you'll probably get it done when you're supposed to, but watch out for a little things like those floor plates that are supposed to protect your house... The one that we initially bought in 2014 was warped and had to be replaced before it was ever final installed. Also be aware that later on you may discover that you cannot get service to respond to you as quickly and as efficiently as perhaps they should

Update I had a company come out and sweep the chimney and…read moreless than a baseball size amount of creosote was removed. No chemical cleaning needed. Deans was unable to tell the difference between a repair and buildup. I've also contacted Travis Industries the maker of the stove. To let them know about the experience I had with Dean's stove and spa. No customer should have to go through predatory selling tactics that deans uses. People are Travis Industries picked up the phone and at least took the time to listen. They asked for an e-mail and pictures and all of those have been sent off. Time will tell to see if anything happens. Lopi I did get back to me. So that's good. I've been not been waiting for over a week for my refund. I guess it's up to you whether or not you do business with them if you do good luck.

Matt, Tom, and Hayden were fantastic! They installed our electric fireplace in no time. They were…read moreneat and clean and left no trace they were there...except the fireplace! Highly recommend!

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

stay away from this company! My fiancé called this company at the end of January for an inspection…read moreand cleaning for our chimney in the house we just purchased. When the technician came out, he immediately began his inspection, which did not seem to involve. However, red flags immediately went up when he told me he needed to go outside to call his boss because he found problems with the chimney. Granted, this house was built in 1978 so our expectation was that it probably needed some minor work done. When the technician came back, he was very hard to understand due to his European accent, but what he told me was that my chimney was the worst he's ever seen and then proceeded to give me a quote for the repairs needed. The quote was for over $4000 and included things that the technician said needed to be done they did not even provide the cleaning only the inspection which was mediocre at best. Due to the red flags and concerns that I saw I told I was going to reach out for a second opinion. The technician even said that if I he me a better discount which immediately set off alarm bells in my mind. Flash forward to yesterday I had a local, well-known chimney, mason, inspect and clean the chimney. He stated to me that the chimney looked completely normal for a house being built in the late 70s and it did need some minor work done. He provided me with a quote to re-mortar the fire box Which came to a total of $500. This chimney mason said that Almost all of the services that New England chimney solution said I needed were in fact untrue. This company uses the classic scare tactic scam. When they do their inspection, they will tell you you have far more issues than you actually do. This is a classic tactic in order to get unknowing customers to pay more for services that they do not need. Furthermore, it took more than three calls to the company for them to send me an actual inspection report with photos. The company is so unorganized that they actually sent another customers inspection report before sending mine. Stay away for your own sake!

The technician who performed the chimney cleaning left visible debris behind. Shortly after he…read moreleft, I opened and closed the damper and debris fell onto the floor. This should not occur if the chimney had been properly cleaned. The company quoted high rates for the service. They required an upfront deposit for additional work they recommended to make the chimney operable. When I hesitated, they applied significant pressure and delayed returning the deposit until I stated that I would report the issue. Customers may want to consider other chimney service providers.