I called CT Gas Fireplace on Sunday June 1, 2025 and left a detailed message regarding service for…read moremy basement media room fireplace that was installed in 2006. In less than an hour I received a return call from a very nice lady who told me the service can be done the next day, Monday June 2nd. On the day of service I received a call from Jeff stating he will be at my home in 20 minutes. When Jeff arrived, he immediately got busy by putting on shoe covers. He also had his equipment and a tarp. He went downstairs and began working on my fireplace and within minutes he diagnosed the problem and in about an hour's time the fireplace was up and running beautifully. Since we have a main floor fireplace that was installed in 2003, I asked Jeff if he had the time to service that one as well and he cordially agreed to service it. Both fireplaces are running as good as new and when Jeff left, you wouldn't even know he was there... except for two well-functioning fireplaces. Jeff is a GOLD STAR gas fireplace technician and giving him a five star rating is a disservice... he rates a 10 in my book. Jeff's price is very fair and his work is beyond EXCELLENT. If your gas fireplace needs service and/or repair... CT Gas Fireplace is THE only call you need to make. You will not be disappointed. Thank you, Jeff, for your service and professionalism.

How can I praise this company higher than 5 stars? Absolutely PHENOMENAL customer service! Jeff…read moreeducated me, replaced my pilot assembly, cleaned the entire unit and all while wearing booties (to keep my house clean) and a smile. Vic. in the office was sensational too. She got me next day service and it wasn't even an emergency. The attached pic may not look like it but, to me- it's a picture of victory!! Extremely happy with CT G F! Forget the rest, these folks are the best!! Total cost w/ cleaning & parts was very very reasonable too!

Called Strictly Chimneys and spoke to Mike about turning up and cleaning a gas fireplace system for…read morea house I recently moved into. Though he specializes in wood fireplaces and would not be able to assist with my request at this time, he spent quite some time on the phone with me answering the many questions I had about my fireplace, and how I might be able to get it up to snuff. So rare to find a professional who is willing to give such detailed advice with no monetary gain for himself, and it was very obvious that he really knew what he was talking about. I may change my fireplace to a wood burner at a future date, and if I do, I will absolutely give this man my business. My gut tells me that anyone else wouldn't regret doing the same. I recommend Strictly Chimneys for sure!

I bought an older ranch style home recently and had the chimney cleaned and inspected by Strictly…read moreChimney's. I liked their honesty and expertise. Mike and his crew are professional and customer friendly. Pricing is very reasonable too. I hired them afterwards to complete the recommended chimney work: rebuilding 10 rows of brick, plus I added a chimney cap. I feel very pleased with their services. They only repair what is necessary and Mike always answers or returns calls promptly. Highly recommend!

Well this is disappointing. We purchased a ventless fireplace from them Over the winter. The…read moreinstall seemed fine but we needed to have a damper made. I paid BobBy $300 to have it made and he said he'd come by in about 6 weeks to Install. A few months later he texted to say he might have time Then he cancelled and I haven't heard from him since. I went back to the original Facebook Marketplace conversation and Sarah has deleted her account and her profile. Really not a good sign. If anyone has any luck tracking them down or has any further info please let me know! Now I'm not even sure if my family is safe with what what installed. ‍

Our experience was very similar to the review by Tarana. Company will not return calls or emails…read more Tried to resolve amicably but they would not respond. Filed complaint with the DCP and they also did not respond to the DCP, they appear to not be licensed, others should file with the DCP as well. Reviews on BBB show similar scamming complaints.They have other small claims against them, and judicial cases, and appear to have not appeared to court in many cases.

They were on time and fixed my gas fireplace while hooking it up to a remote with no issues . Clean…read moreon time and reasonable .

I have a direct vent gas stove I use for heating (note the stove came with the house when I bought…read moreit so I had nothing on it except the name brand which is a Jotul). My stove's fan was making a loud noise this past winter so I called around to find someone who could come out and look at it and replace it. Either nobody would respond to my calls or wouldn't look at it because they didn't install it. One of those people gave me Hot Spot Stoves & Mechanical phone number. Jesse responded immediately. He came out looked at it and to my relief was able to order a new fan and install it. Jesse is very professional and a very nice person. I am very thankful I found this company and will use them for my annual cleaning. I highly recommend this company!

Excellent work and a very knowledgeable team that helped us refine and install our new wood stove…read more Kevin helped us decide on scope of project and Luis guided us each step of the installation so we would be aware of everything they were doing.

Kevin and his team definitely knocked it out of the park with the exceptional chimney stack…read morereplacement they did for us. Huge job handled professionally and timely. They were careful and courteous start to finish. Kevin was very good about communicating what the process would look like keeping me posted regularly. Minor hiccups with weather but otherwise would highly recommend these guys for small or large work.

Had a dryer vent cleaning, they did a great job. Communication was easy, technician calls prior to…read morelet you know when exactly they will be arriving.

GMT Home Services did an excellent job with my fireplace and chimney. For some years, lighting our…read morefireplace in our Hamden home led to smoke coming into the room and our using the fireplace only with the fireplace doors closed. That's no fun. No snap, crackle, or pop, and little heat from it. I contacted several prospective businesses using Thumbtack and chose GMT. The sales rep, Joe, informed me the previous work was not good or up to code and explained the problem and what they would to do fix it. This included demolishing the old chimney and replacing it, as well as putting in a new liner. They also did work in the basement to replace cracking seals and ducts. The result: The fireplace burns better than it ever has. I appreciate their work and highly recommend them.

I bought brand new $6000 Frigidaire model PCFD3670AF range from CAFD that didn't work from the…read morebeginning. The oven does not reach the temperature it is set at and can vary by over 100° at times! There is no option to calibrate it. They sent a tech to replace a part and it didn't fix it. I was told, sorry, there are no other repairs possible. They've been giving me a runaround for months and I haven't been able to use the oven at all. It's brand new and under warranty but they won't replace it or take it back. Unbelievable. Stay away from CAFD and Frigidaire. Terrible customer service and the warranty is worthless.

We are very upset at the level of customer service our family has received at CAFD. Our fireplaces…read morewere supposed to be fully installed and usable back in July--as of yet our upstairs electric fireplace is still completely open and unusable. We've called numerous times, been put on long holds, hung up on and two crews came out bringing the wrong items. We have been calling your office every week, with no response and no timeline when our fireplace will be finished in our bedroom. This has been a reoccurring story with each fireplace (we purchased a gas fireplace and two electric fireplaces)--we pretty much had to come IN PERSON to get our main floor fireplaces installed with the proper materials. This is unacceptable. Since calling your customer service team and being disconnected last week, our cats have crawled into the open fireplace in our bedroom, and the pebbles have spilled all over our floor. I am submitting a better business bureau complaint, and complaining on yelp and other social media channels. I can't believe this is how you conduct business with your customers.

Update I had a company come out and sweep the chimney and…read moreless than a baseball size amount of creosote was removed. No chemical cleaning needed. Deans was unable to tell the difference between a repair and buildup. I've also contacted Travis Industries the maker of the stove. To let them know about the experience I had with Dean's stove and spa. No customer should have to go through predatory selling tactics that deans uses. People are Travis Industries picked up the phone and at least took the time to listen. They asked for an e-mail and pictures and all of those have been sent off. Time will tell to see if anything happens. Lopi I did get back to me. So that's good. I've been not been waiting for over a week for my refund. I guess it's up to you whether or not you do business with them if you do good luck.

I'd give Deans 0 stars if I could. They sold us a floor…read moremodel gas heater for our LP gas application, were literally incapable of installing it after several attempts where they did not have the correct parts or stovepipe, and when we got another tech to install it we discovered that they had not swapped the natural gas jetting for LP gas. I'm amazed we didn't burn our house down. Go ANYWHERE except Dean's!

Matt, Tom, and Hayden were fantastic! They installed our electric fireplace in no time. They were…read moreneat and clean and left no trace they were there...except the fireplace! Highly recommend!

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

The technician who performed the chimney cleaning left visible debris behind. Shortly after he…read moreleft, I opened and closed the damper and debris fell onto the floor. This should not occur if the chimney had been properly cleaned. The company quoted high rates for the service. They required an upfront deposit for additional work they recommended to make the chimney operable. When I hesitated, they applied significant pressure and delayed returning the deposit until I stated that I would report the issue. Customers may want to consider other chimney service providers.

I have a propane nonvented fireplace. Smelled propane. Called for a service. The kid never turned…read moreit on, took a picture, walked outside, came back in and quoted me $12,000 for a new one. I sent him away. Today, I have learned their is nothing wrong with the insert. Just needed a cleaning from the dog hair. I was able to do myself. No more smell and works perfectly. This place is a total scam. Beware!!!? Oh, total cost? $0. Took 10 minutes to clean.