Absolutely the best customer service Showroom beautiful…read more They replaced our fireplace just outstanding helping us making selection

Mike and his team are super friendly and helpful. Great selection and transparent pricing. Felt…read morelike fair pricing and they didn't push into higher priced selections.

Unethical business practices - expect retaliatory public defamation from Actual Malice if you…read morecomplain about this business. How many of their reviews are legit? How many bad ones were removed after their bullying - as they are doing to me now? Erik never sent me the requested additional quote as they said he would. Finally replied a week later to say the refuse to do the chimney repair without a valid reason. I then posted a 2-star Google review after my time and effort was wasted working with this company's reps. Within 2 hours, my own small business suffered a fake negative 2-star review on Google from someone who never hired my business, retaliation for my review constituting 2 violations of IL law: Defamation PerSe and Actual Malice. Watch and see as this company anonymously posts a fake negative review of me and my business on Yelp.com out of unethical retaliation...

Highly recommend! Everyone at the Company I've interacted with has been very friendly and explain…read morethings well. We had a complex issue with our chimney and Chimney Crafters presented the most pragmatic solution. The Valor insert they installed is better than I could've imagined.

Nick was so helpful! Prompt, kind, Honest and gave me a wealth of knowledge for my options!…read moreDefinitely recommend Nick and his partner. Nick spent a lot of time explaining things to me and giving me different options. I can't rave enough about how satisfied I am with the appointment. I was unfortunately unable to convert to woodburning at this time, if and when I decide to, there would be no one else I would even consider calling! Thank you again and also please thank your partner I did not catch his name, you guys make a great team!

Nick helped us with a very difficult wood burning insert replacement and installation. He was not…read morefinished until he thought it was perfect. He was very responsive and kept us informed regularly as pieces were back ordered. The new insert looks and works great!

First before I express my satisfaction with my experience with Pratt chimney repair I want to say…read morepratt chimney repair is the most professional firm I have ever done business with in the last 30 years. I called the morning after the recent Windstorm and the receptionist was polite and professional all business she told me someone would be over to my home to check out the damage in a few hours. Two hours later the owner Steve arrived to look over the damage he went on the roof to see firsthand the damage, he took the damage Chimney Cap with him and said he would try to get a new cap made as soon as possible and have it installed as soon as the cap was made he would try for a fast turnaround time. now this chimney is not the normal size cap it's around 40 x 48 located 40 ft off the ground. the company kept me informed on a timely basis on the progress of my repair. In about a day and a half I was notified that the owner Steve and the crew were coming over early afternoon to repair my chimney when they arrived they went right to work. While installing a new cap they discovered damage exhaust pipes inside the chimney they replace the damage pipes with new ones. The owner crawled inside the chimney and made sure the pipes were repaired and secured. They did install the Chimney Cap and Security in place they put the caps on the two exhaust pipes and then they caulked the screws and seems and they were finished the owner and the crew were professional courteous and thorough the owner Steve has a high level of Integrity. The company provides quality and responsive service I highly recommend them. Steve is the real deal, it's refreshing dealing with a business owner who stands behind his work. Thank you very much. Patrick

Pratt's Chimney provided excellent customer service throughout the process and the work they did…read morewas amazing. Dan and his son Jacob converted my fireplace to gas and they made the whole process so easy. Very professional and personable, and I very highly recommend!

Decided to retrofit our wood burning fireplace with a gas insert/heatilator. Midwest Fireplace and…read moreChimney was the company we decided to use and we are very happy with the results. Jordan and Peter went above and beyond our expectations. We had a stone hearth that had tile glue on top of it that no one wanted to remove. Jordan and Peter isolated the area and not only removed the glue but didn't create any dust outside of their "tent". They were super mindful of dust. When they were finished they cleaned up so well that we didn't have to do anything other than rearrange our furniture. Thanks again guys. Decided to retrofit our wood burning fireplace with a gas insert/heatilator. Midwest Fireplace and Chimney was the company we decided to use and we are very happy with the results. Jordan and Peter went above and beyond our expectations. We had a stone hearth that had tile glue on top of it that no one wanted to remove. Jordan and Peter isolated the area and not only removed the glue but didn't create any dust outside of their "tent". They were super mindful of dust. When they were finished they cleaned up so well that we didn't have to do anything other than rearrange our furniture. Thanks again guys.

Great guys to work with They explain what they will fix and…read moreare honest men to deal with. Chimney repair is not cheap but they work hard to give you a job well done!

Alaskan Fireplace replaced two gas fireplaces and did an awesome job. Very professional staff…read more Highly recommend them.

I accompanied my mom to Alaskan fireplace to look for brick or stone to replace the ceramic tile…read moreshe had on the front of her current fireplace. She had a fireplace mantle made and explained to our salesman what she wanted and showed him photos of the mantle. He said that will never work. My mom told him again what she wanted and described what she had and he told her again that won't work. He even asked her if he needed to speak slower so she could understand!! She then went to Burlington fireplace where they understood and they were able to assist her and her fireplace turned out spectacular. If you want kindness and good customer service Alaskan fireplace is the last place you should go

Ten stars to Pratt's Chimney Service. I highly recommend them…read more They are professional, knowledgeable and trustworthy. Andrew, our technician, was diligent and very successful in removing soot from our beautiful limestone fireplace. He understood the challenge and complexity besides being very tidy in the process. Kudos to Pratt's. You can't go wrong hiring them. Many Thanks!!!

Great reliable and honest chimney service. Used them for a new crown and 2mdampners. 5 years…read moreafter dampner installation 1 could not be closed. They came back out and fixed the issue (no replacement needed) under warranty! Great guys.

Great experience from start to finish. The technician was prompt, professional, and extremely…read morethorough--not just with the cleaning itself, but with the full inspection of the chimney and fireplace. They took the time to explain what they were seeing, pointed out areas to keep an eye on, and made sure everything was safe and functioning properly before leaving. The cleaning was done carefully with no mess left behind, which I really appreciated. It's clear they take pride in their work. I feel much more confident heading into the season knowing everything has been properly checked and serviced. Highly recommend.

Inspection and sweep we're quick and clean. Very knowledgeable and professional for a fair price.read more