I have been living at Highgate since 2017. The property is in a great location, close to everything (Metro, Malls and restaurants.) whenever I have a maintenance request, the maintenance team makes sure that it's resolved as soon as possible. I'm currently in the process of transferring within the building and one of the Marketing Specialists, Innocent Shyaka has helped me through it all and it's been a seamless transition. The whole team in general is very nice and professional but Innocent made sure that my application was approved, followed up with me daily with updates on the apartment. I'm soo looking forward to another 12 months. read more

The community has been nothing but a great joy for me living in Tyson's corner area. The staff and concierge are very kind and helpful and won't hesitate to make sure your needs are. Inocent who works there is AWESOME and spectacular !!! Shared with me a great experience of showing more of the amenities of Highgate and talked to me about new upcoming communities that Kettler is building around the area !! Definitely would recommend and consider this place if you are looking to be close to tysons area and enjoy a lively community ! read more

I have been living at Highgate for over a year now and just renewed my lease. The property is in a great location not too far from the metro and close to lots of shopping. The amenities are nice and the building is beautiful. Whenever I had a maintenance issue, it was quickly addressed and fixed. Republik Coffee just opened up in the building which has been a nice addition. The leasing team and front desk are always very friendly and helpful whenever I need anything. It's a great place to live! read more

I'm only giving 2 stars because of the gym. Can hear everything from your neighbors (and I mean everything). Very car dependent location (about 1 mile from everything). Fitness center is well equipped, but this amenity was not enough to keep us there. We quickly found an alternative to live and departed. read more

Recently moved to Highgate and I have to say the moving process was a smooth as one can expect when moving. I have Aaron from the leasing office to thank for this. He helped me line everything up from the Highgate side and answered my million questions. Thanks Aaron! Highgate as a whole has a great location, great amenities, and just a very nice living complex. All in all I look forward to living in Highgate! read more

I been here for 5 month the staff members have been great. Aaron is always saying hi to me from the balcony every time I come in ( n I love it). Just wish my neighbors would care more about the property n dispose of their garbage accordingly. Not a bad place to be! read more

We have been living here for almost one year . Everything is great . We recently asked leasing office if we can move to a bigger apartment. They was so helpful in the procedure. Specially I should thank to the Innocent in there for his help. read more

If you would like to deal with unresponsive staff who do not care about you or your needs then you should move here. Desmond is the property manager and sets the bar very low for his staff. I viewed an apartment the first week of January that did not have a shower door/screen/rod. Desmond and Julian INSISTED the unit would not be on the market much longer so I should put a deposit down and they would inquire about the shower. I gave them a security deposit in trust and hopes I would hear back soon. I heard back yesterday (6 WEEKS after inquiring!!!) and found out that in fact there would be nothing installed. Once i asked for my security deposit back they said it could take up to 30 days! Do not waste your time and money here. Desmond is awful to deal with and rude. He will not respect you because he does not feel like he has to. Also he is never there. read more

We wanted to tour Highgate, so we set up an apartment tour appointment on the web. After waiting 20 minutes, we learned that the leasing agents don't go by the online schedule. However, Wendy, a leasing agent, provided great customer service and gave us a grand tour of the apartments. (Unfortunately, Wendy no longer works here.) We moved into the apartment and here is where I agree with most of the reviews. The apartment is not that well constructed and has paper thin walls/ceilings. In our first apartment, we could literally hear every footstep above and map their location. There was also an issue with our downstairs neighbor who was smoking in the apartment (which is in violation of the lease), which we could smell in our apartment with all the windows closed. Because of the noise and smoking issues, we ended up moving into a new apartment in the same complex. Thankfully, Desmond worked with us to find a quieter apartment in the same building. The courtyard is much quieter if you care about noise. Overall, the floor plans are great despite the quality of the construction. The kitchen is amazing. However, if you are sensitive to noise, I would not recommend living here. read more

I just moved after my one year lease ended at Avalon Tysons Corner (which was a nightmare in a dozen ways ) and Highgate is exceeding my expectations as an apartment. I have worked with Innocent before at Nouvelle in 2018 and was glad to meet him again in March 2020 when he gave me a tour of the the premises . He then gave me a virtual tour of the apartment and helped create an account and sign the lease . The move in and transition was very smooth and I am liking every bit of Highgate although I cannot use a lot of their amenities because of Covid . The support staff is also very friendly in answering any questions I have and so far I have not had any problems . Thanks ! read more

Innocent Shyaka is one of the marketing specialist at Highgate Residence. He's so helpful, very kind and funny person. I love to deal with him for any issue I have because he would love to make everything easy and flexible. read more

3 stars due to quality of apartments. High-gate at the Mile Wendy is one of the BEST leasing consultants I ever spoke to. She knows the apartments like the back of her hand and helps you identify what you need based on your inputs. Her personality makes you want to stick around and just hang-out. I decided not to lease with High-gate due to the quality of work within the apartments. I come from a family of builders and can recognize flaws easy. Builders today are cutting corners to meet deadlines but still charging as if they are not and it shows. If the quality was there, I would have leased on the spot with Wendy. If the little things are not a concern and you like what High-gate has to offer, please speak to Wendy. She's a gem. Regards, JS read more

I've lived at Highgate for a year now and Innocent just helped me with my transfer to a bigger and better unit. He's so professional and accommodating, always there to answer residents questions and concerns. Hashtag #TeamInno read more

I've been a resident at Highgate at the Mile since August and I've loved every moment of it. I have lived in many apartments and I've never been as happy as I am here! The party room is beautiful! The lobby is designed so nicely, it gives you a nice area to sit and relax if you want another place to unwind, other than in your own apartment. I absolutely love the personal offices for residents to utilize - working from home is much easier. I often find myself getting on video conference calls from the offices ( which are designed nicely) and no one would ever know I'm at home. The management does a good job at hosting events - like brunches, pumpkin carving, and even an upcoming gingerbread house decorating day! The biggest plus is how the garage has an entrance to each floor - I can get to my apartment quickly, which makes unloading groceries so much easier! read more

If I could give this apartment building a zero, I would. The good: location, maintenance complaints are quickly addressed, friendly front desk staff. The bad: 1. Terrible security. Anyone can get in the building and get to any unit. The call box is a joke (I swear it's only there for show). There have been multiple thefts in the garage including tires being stolen yet management does nothing to make this property more secure. Even police have made comments that better security measures are needed. 2. Hallways on 3rd floor (and perhaps others) isn't adequately heated. 3. This complex is so pet friendly that they allow animal bodily functions to remain on floors. 4. Poorly constructed. Walls are really thin. 5. Fire alarm has gone off several times in the middle of the night and management does not have the decency to even email their residents to let them know what is going on and why their sleep was disturbed at 3am! 6. Management is useless!!! They don't care about their residents (only collecting the monthly rent). The response from management to any complaint you bring to their attention is, "We'll look into it," or "We're working on it." They've even said to me (regarding improving security), "We looked into the matter but additional security for the elevators is too expensive." They say they want to discuss ways to improve your overall living experience at Highgate at the Mile but it's total patronizing bulls***. They just want to appear caring online and in public but it's fake. They have no sense of decency to their residents to even send an email anytime a crime occurs on their property. For example, tires were stolen from one of the resident's car that was parked in the building's garage. Police and management were notified this morning but there has been nothing from management alerting the residents about this incident. 7. Rent is not cheap and yet these people cut corners in the construction of this building and they do not care to make improvements in anything. This place brags about offering such amazing amenities and luxurious living to its residents but it's just not worth the money. KETTLER Management has poor reviews on Google which is completely deserving seeing the way they manage this property. read more

My husband and I along with our two boys scheduled a tour for 12pm today (2/24/19). We arrived at 11:50am (10 mins early), informed the concierge of our appointment time, he said, "no one is in the leasing office yet". Understandable, we arrived early. 12pm rolls around, still no leasing agents. I asked my husband what would be an appropriate grace period to wait, he said, "we'll give them until 12:15pm." 12:15pm rolls around, still no leasing agents. My husband asked the concierge if any agents were planning on coming for our tour appointment. Concierge said, "the agent called and he's running late, he won't be in for another 20 mins". Are you kidding me? Our appointment is for 12pm, it's now 12:15pm, and he's not going to arrive until 12:35pm. What a waste of our time! We scheduled numerous apartment tours for today, we don't have time to sit around in a lobby waiting for a leasing agent to arrive. Be on time! read more

This place is straight A**..the management doesn't care for anything besides their paychecks. The front desk lady who works evening shifts is rude and mocks residence. It took me 5 months to get my referral check, when they advertise it. I literally had to ask every day and write the property manager emails. Very poorly managed. The gym always has something wrong and the same machine(Lat pull downs) has been broken and not fixed for at least 6 months. Landscaping is terrible, you see patches and dead flowers (during the summer too.) It's a beautiful place to live, great people living there, awesome location..but the way it was built and the was it's being managed is a buzz killer..made me wish to live in somebodies basement rather than this place..save yourself and look somewhere else! read more

Very impressed. Top tier customer service provided by leasing agent Innocent. He was knowledgeable and friendly. Also great location with a cute coffee shop! read more

I had a great experience with this property. Innocent the leasing agent was very patient with accommodating my inquiries about the property and the units that would suit me the best. Additionally he helped me get a lay of the land with the neighborhood. read more

The location is fabulous, the apartments layout is great, the front desk staff are rude, dishonest and potentially criminals. Stay far away from this place! They will lie to your face! You will get your packages stolen, your apartment ruffled through and be treated horrible by the front desk. The maintenance guys are super sweet and the leasing staff are nice. read more

If I can give 0 star, I want to give the 0 star. This place is the WORST place I had before. Before I moved in, I was at Nouvelle. There was great leasing officer and concierge but did not have balcony so we moved in to Highgate. At first, we tried to do WDU program but it took more than one month and we told them our due date is July 28th and never gave any solution until due date. I called them everyday but they made me to hold for more than 30 minutes and told me Julian(who controlled our case) is not there or went to the tour. I went there more than 15times. Finally we moved in to regular market price unit on July 31st. We paid hotel fees and storage fees. Also we moved in the weekday so we spend hour time, money, and energy. They never give the answer back. I always need to call and check. I will definitely move out when our leasing is end. After we moved in I got the parking pass from the concierge, but that parking space was already reserved, so could not park until 8/6/18 casue the who controls the concierge was not there during the weekend and other ladies DO NOT Know ANYTHING. Also, when we moved in, manager give us the price what we need to pay so we gave it to him but on next day he said he forgot to told us to pay amenities fees so we needed to pay again. On the residential portal, we tried to pay but the payment was different as they told us. We only have one parking spot but they submit the security deposit and two spot of parking that we already paid. I tried to contact them several times and even now they did not solve it. The Worst place I ever lived. We moved to 6th floor and it was more expensive than other units which is wider but they told them we have high view so it s more expensive then other units. But the first night we spent, we found there was some problems that bothered us when we sleep. Water was flowing so loudly all night so we sent email to manager and he told us that it was built like that so they could not do anything. What is that answer. I am so tired to do deal with them. Worst experience I ever had. If you are my family or friend, I will never recommend this place ever. read more

Great location and nice environment, good staff, nice place to rent if you work around this area.

Innocent was extremely helpful in helping me chose an apartment. I'm very picky and also indecisive. He was patient and wasn't pushy. I've checked out few apartments in the Tysons area however I like Highgate better. Love the floor plan and how spacious the apartments are. read more

Thank you for listening and going through my paper work Mr Innocent and I wish I know the other gentlemen name as well he has always wonderful greeting & welcoming personality that comfort read more

Love the vibes here. Tremendous staff Aaron and Innocent are extremely professional and helpful. Would recommend to any professional in Tyson's looking for more relaxed atmosphere. read more

I have a nice experience since I moved here at Highgate. It is very modern place the people who workers her very nice. Also, Innocent Shyaka who help me with the lease and make easy for me. He makes every things is clear for me. The place has nice areas to have party. The apartment is near Tyson, the market which open 24 hours. Also the front disk open 24 hours. read more

Living here has gotten easier with time. It's a huge building with nice amenities. Staff is friendly Janae and Melissa both very helpful and nice neighbors. Really good bang for your buck and good location. read more

Kettler from Vita and now Highgate , leasing management team is unprofessional , I wait for approving my application like 3-4 weeks before I moved in this place , hardly to contact everyone. Pls stay away from this company management , leasing team is below standard and low quality people team who working here , don't sign the lease here , I did it and it is a big mistake read more

I lived at Highgate at the Mile for one year and I will never be back. Move here at your own risk. Dishonest management will take advantage of you if you don't get everything they say in writing. This was by far the worst apartment experience I have ever had. read more

Great folks at the leasing office (particularly Julian and Wendy who are absolutely fantastic). The manager that was overseeing the Highgate when I first moved in (Rhonda) was really nice, the new manager (Desmond) however needs some training classes with respect to customer service and building a community within the Highgate. Unlike himself, his staff are always friendly and have sold us on the community. Be sure to check with Desmond if you're allowed to park in the garage even if you get a pass (yes I got towed about a month ago even though I have a pass and no I did not get reimbursed). The offer I got when I signed the lease included free parking for a year and I still got charged twice for parking and still waiting to be reimbursed. If you do end up staying here, keep an eye out for your promotion (if you get one of course) and don't assume you will automatically receive it. The apartments look great but one of the reviewers hit the nail on the head with respect to the construction company taking shortcuts as we are contacting the maintenance folks pretty frequently for a number of issues. Maintenance guys have been awesome to say the least. Elevators were out of order for a while with no warning and took a while to get fixed. Concierge folks are also very helpful and attentive. There is no real security in the building as the side doors in the garage are always open, plus pretty much anyone can walk in through the pool area so I am not sure what the point of the key fob is if anyone can get into the building if they wish to do so. To summarize, nice apartments with plenty of issues that will require maintenance, a nice location with great staff outside of the manager (Desmond). Hopefully he will learn how to treat his residents with respect and dignity in the future. Until then, I will have to refrain from recommending anyone to live here, hence the two stars. read more

the biggest problem i had was with the management and especially the building manager who never returns his calls or responds to messages. i have now left the building, and they insist on charging me for parking sticker that i never took, and he can not prove that i have taken it and keeps providing false information based on his employees comments. and this is not the first time that he never returned calls. there was another incident where i complained about the clean up of the public area through phone message and email and no one from the building managed to return my calls or respond to my emails. this is a big problem because the pet owners never clean up after their pets urination in the elevator lobbies. and the building does not have a true secure entrance. read more

*update: I wrote this in 2017 in response to a negative post. Where is that post? I thought posts couldn't be removed* As a resident for 4 months I can say, with certainty, I am in love with Highgate and the staff! I was a homeowner for 25 years and decided to sell and downsize. I wanted to stay in Tysons . I held 3 approved apps for luxury high-rise apartments [apt] in the immediate Tysons Corner area, after looking at about 15. I was about to sign a lease with one of them, when, driving through the neighborhood, I came across Highgate. From the moment I saw the contemporary low-rise design I was impressed. I entered and was sold by the open, inviting lobby with a fireplace that opens to a zen garden. No leasing agents were available, as they were with other clients, so the Manager, Rhonda, attended to me. She listened to my concerns about the other apts I had looked at, and highlighted the 2-bedroom I am currently in. It meets ALL my needs! This apt has a 3rd 'den' which is really another bedroom without a window. In fact, some of the other buildings I looked at actually printed 'bedroom' on their 1+den apartments and tried to pass them off as 2-bedrooms! What really sold me is the price! I'm paying less for this '3-bedroom' than all the others I looked at were renting comparable apts without the 3rd room! HIGHLIGHTS/AMENITIES: -Very diverse (culturally, age, gender/identification) staff and community! -Not a "Frat House", as a resident of a nearby apt building described their situation (repeated by others in that building) -Only 6-floors. No 15 minute waits for the elevator to exit for work in the morning (as described by a resident of a different high-rise nearby) -Parking ON YOUR FLOOR, 2 garage exits, access to 3 different streets. No 15-minute wait to exit the parking garage and gain access to the 1 busy street, as I have witnessed in one high-rise nearby -Nice party room and theater room -Great social lobby with plenty of nooks and seating. Fireplace with ample seating. Food prep/serving area with very high-end appliances (same in party room) -Year-round deck outside the party room, overlooking the park (great seating areas, games, high-end grills, fireplace) -Pool adjacent to the deck area -Large gym with state-of-the-art equipment -[soon] Onsite LARGE Republik Coffee house connected to the lobby. -A REAL DOG PARK! Open to the entire neighborhood! I lived in the area for 25 years and had to drive too far to get to any dog parks. Now I walk out the back door! If you're a social dog person, come by at 5:30pm and meet the regulars from the neighborhood! -Pet Grooming center for residents. 3 bathing tubs, hair dryer, indoor play area, etc. -Onsite (resident) dog boarding/walker (ask leasing agents about this service) -FUN! The staff host regular BBQs, wine tastings, dance parties, movie nights, etc. STAFF: While the manager that acted as my leasing agent, Rhonda, has moved on to bigger and better things, she set the tone for the amazing staff and interactions I have encountered here at Highgate! A large number of them live on the property and are valuable members of our community! -Leasing Agents: Each of them are genuinely friendly, caring, and considerate individuals. They are available to help with any question or concern you have, even after you move in. -Concierge Staff: Mark and Janea are the full-time staff members, with Debra, Victoria, and a few others on the weekends. They are all welcoming, cheerful, friendly, intelligent, and helpful. -Maintenance Staff: Highly professional and friendly. Attentive to any needs we, or the building have. I strive to use the service request system rather than adding Marcel to my speed dial! -Cleaning Staff: This crew is really attentive to the details. They really take pride in their work and are extremely friendly. SPECIAL SHOUT-OUT: In deference to the negative comment the first yelp review made after her bad experience, and probably her own bad mood, I feel it is important to defend the leasing agent, Wendy. Wendy is not only a leasing agent, but an on-site resident and, by far, the most caring member of the Highgate community. Wendy goes out of her way to help residents and co-workers, regardless of the time of day, or day of week. She always has a smile and kind word for ANYONE receptive to it. I have personally witnessed Wendy carrying her own cleaning supplies through the building, and upon inquiry, she informed me that the construction company turned 4 apts over (new building) for move-ins that weekend, but the apts weren't cleaned. On her own time, she cleaned these apts. Most of these were apts for residents she didn't represent as leasing agent. She is out every morning picking up dog poop that people leave overnight. She helps neighbors with things like an occasional dog walk if your busy; loaned her SUV to one resident so he could take his pet to the hospital. Wendy really cares and is representative of the great staff at Highgate! read more

This place is great! We ran into an off-duty leasing agent about 30 min prior to our actual apartment. She gave us a grand tour! The property is new and doesn't have many tenants. It's a small community, and the building administrators are are incredible! read more

My husband and I moved in on July 26, so it has been about 3 weeks. We were very excited to move into a BRAND NEW building. However, last Monday night we realized that there was a leak in our shower because the ceiling was showing wetness. A hole was cut into the ceiling and an industrial fan ran for two days. The repairs were completed sometime on Friday. Meanwhile, my husband and I asked and were permitted to shower in an empty unit, carrying our shampoo and clothes around as if we lived in a college dorm. We asked for and are being comped for one day. We're also still waiting for the blinds to be installed in two of the high windows and for our welcome gift. #notfeelingverywelcome If you do plan on visiting or living here, make sure you ask for Mark. read more

I have been a resident at Highgate at the Mile since September. At first, I was very pleased with the community and leasing staff. However, the Property Manager, Desmond is very unprofessional. Last week, the pipes burst on the second floor at 4:45a and the entire building evacuated due to the fire alarms. When the fire department arrived, all leasing staff was on deck except for the Property Manager, Desmond. Literally, he was no where to be found for at least 45 minutes (keep in mind he lives in the building). Ultimately, many apartments were flooded and destroyed due to the pipes bursting on the second floor. The Property Manager, Desmond was very unprofessional in handling the concerns of the residents. First, the residents whose apartments were damaged, he stated he would take care of them and put them up in a hotel room at the Hilton across the street. Later, he renege and didn't follow through with his promise despite residents being homeless due to the damage caused by the bursting pipes. Second, I literally witnessed him approach a resident in a hostile manner whose apartment was destroyed. In the conversation, Desmond pointed his finger in the resident's face (poor lady), was hostile, and he stated that he didn't have time to handle her issue. He literally stated "I don't have time for you today!" Instead of speaking with the lady (resident) he stated that he would email her and finally she received an email concerning her apartment hours later despite being homeless. Due to Desmond's hostility, the poor lady was disrespected, humiliated, and in fear that she might be homeless and the Desmond showed no compassion and aggravated the situation instead of the putting the poor lady at ease. As the Property Manager at Highgate at the Mile, Desmond should be fired immediately. If you wanting to live at a apartment complex where management takes care of you...think again. Go live elsewhere. Desmond is a horrible Property Manager. It's a shame I feel the need to remain anonymous, his behavior is so hostile, I fear retaliation. read more