Just came back from having to send our family member to the Rainbow Bridge. They were very kind and…read morehelpful for such a difficult time. Heartbroken, but glad we went there Not as expensive as you might think for emergency services, and the staff was so kind. Thank you

My dog developed a large mass on the side of his neck, which grew rapidly. I took him to the vet as…read moresoon as I noticed it. They referred me to a specialist. I got second opinion from another vet and they also said to find a specialist. I was told he would need CT scans, ultrasounds, and surgery. I was overwhelmed and desperately trying to set up the earliest appointments I could get for him. But within that time, it continued to grow. Within a week and a half it went from the size of a golf ball, to the size of a grapefruit. I felt like I wasn't getting the immediate help my dog needed. That's when we came to AEC and met with Dr. Melissa. She had the confidence and experience to perform a procedure on my dog that was absolutely necessary and as a result, she saved him from a great deal of pain, and me from a great deal of panic. (Not to mention thousands of dollars). Melissa introduced herself to my dog so he could became familiar with her. Then she explained to me what she would do, what she was looking for, and what would happen next. All before she took him to the back of the clinic. After the initial check she came back with more details, explanations, and information about the next steps she would take. One thing I greatly appreciated is that Melissa gave me an estimated time as to how long the procedure MIGHT take, but she emphasized that an extended wait time did NOT mean something had gone wrong. That helped settle my anxiety and keep me from watching the clock too closely. I admire emergency physicians and everyone in this field so much. They have to treat traumatic and urgent situations while also balancing their compassion for the animals they are helping. Melissa walks that line with kindness and integrity. She trusts her intuition and seemingly puts herself in the position of her patients. As a result, she provides them with not only the most comprehensive and quality care, she also provides them with a great deal of comfort. One month later, I'm sitting on the couch next to my HEALTHY dog writing a review for this amazing doctor, Melissa. We are so grateful for you! I want to wrap this review up by acknowledging and praising the entire staff at the AEC. My interactions with the receptionists were particularly wonderful. One of them even helped me carry my still somewhat sedated, nearly 80 pound dog through the ice and snow in order to safely get him in my car! If you're having an emergency and need an exceptional doctor, a clean and calming clinic, with the kindest and most compassionate staff, this is where you need to go.

We called here desperately looking for someone to do a splenectomy on my small dog before time ran…read moreout but we had limited financial resources. This place quoted up an estimate of $4500-$6500 so we quickly rushed over there. The total ended up being around $7000 for the surgery but were advised not to do the surgery. They stated they were taking my dog back for vitals but put a cone on him and did many other things without our permission, caused him a lot of distress in his final moments (he pooped all over nervously which would have been better if we could be with him). The surgeon when telling us the sad news that we'd need to put him down wasn't just blunt or "telling us the worst case scenario," she was overdramatizing it and genuinely cruel with her wording. I understanding needing to tell someone that it really is the best option to put down your dog, but there is are better ways than to tell them that he's probably going to go into cardiac arrest (which is incredibly rare) and that he only had a 20% chance it wasn't cancerous (it's closer to 30%-35%). She spoke really fast and was very gruesome with details that weren't necessary to share. The other nurse was much more realistic and told us that he would probably be just fine through surgery but because it's most likely cancerous, it would most likely be his last few months and he would probably be in pain when he could find comfort today through eternal rest. Vet Katie, who arrived on shift later right before we put him down, was incredibly kind, patient, and understanding. She allowed us to take as much time as we needed and even went the extra mile and found us an ink pad and paper to get a paw print with (they had stopped doing that through there a while ago). She comforted us with her words and could understand our pain with the recent passing of her dog at home. I really appreciated her and I hope she knows the positive impact she had in that situation. The only reason why this place gets stars is for her. Rest well, my baby Jack I miss you everyday. He was my everything.

This is the kind of place that you wish you'll never have to go to, and that you're so grateful…read moreit's there. My 12 year old brittany had a procedure that makes him susceptible to pneumonia. Sure enough, when I got home from work last Friday, my baby wasn't eating, was lethargic, and had a temperature. Knowing pneumonia can get life-threatening really quick, I took him to the Emergency Service West. X-rays and bloodwork confirmed my amateur diagnosis. I was given the option to keep Reno there, or to send him home with antibiotics. Given that he was stable, and not struggling to breathe, the veterinarian counseled that recovery at home was a viable option. I am happy to report that the next day, Reno had returned to his old self. We are continuing the antibiotics, and will see his regular vet in a week, but I expect he will make a full recovery. Yes, Veterinary Emergency Service West was expensive. However, had I not taken him, it is very likely Reno would have gotten worse while I waited to see his regular vet, and then may have needed hospitalization. I am so happy they are there!

I felt like everything was well explained from the initial phone call all the way to the actual…read moreappointment. The staff showed extreme care and compassion for our pet as well as for us. Sarah was so kind and friendly, she went above and beyond to check in with us, walk us back to the room, go over all information on what the appointment would look like, explain every and all process so we knew what to expect next, walk us out, and take GREAT care of our dog. It was our first time at OVRS so she made sure any and all questions were answered! Some even before we even had to ask! Dr. Sauerbrey was so incredibly kind, professional, and took her time explaining all of our options, giving her recommendations, but making sure at the end of the day our dog would have the best chances and best treatment possible. She was kind, empathetic, and so easy to work with. She answered all questions happily and was a joy to meet and work with. The amount of care and compassion the team has to make these appointments as comfortable as possible for pets and their caregivers

There was good and bad here. When I took my dog to ER for an intern consult from the recommendation…read moreof my vet, it was an all day thing. 8-4. No biggie, a tech Sam was very kind and put us in a comfy room to wait for his ultra sound. My dog is a rescue and very apprehensive. She recognized this and was very kind. Long story longer, the meds my primary vet put him on backed up his GI, because he was diagnosed with IBS. The ER doc said it was "doctor induced". Knowing this he still gave him two doses of sedatives which made it worse, come to find out. (Not knowing it at the time.) When we went home he began to vomit and aspirated at 2am that night. We ran him back to OVRS. They charged us again for a visit even though we were there not even 10 hours earlier. They admitted him because he got pneumonia from the aspiration. The original quote was $3000-$5000 for 24-48 hr care. We had to pay the min. Again no big deal. They said I could call and check any time on him. When I called the next morning to see how he was, I was told I needed to wait til the doc saw him. I just wanted a general report. When the doc called me, they said I was already up to the $5000 limit. They put him in ICU without telling or asking me. The new estimate was sent via email which was $9000-12,000! I asked why and it was because they did so much more to him, but I was not made aware of the changes. I was so upset because my husband and I agreed $5000 was the max we could spend. Mind you the first visit was $1900. I called my sis who is a vet in another state and she said go get him, bring meds home and care for him yourself. I did just that. They kept him from Tues 2am thru Thurs. at noon. My bill was $8000 total. He was there for just over 48 hours. The doctor who I talked to on the phone didn't even have the decency to come in to talk to me at discharge. They said they would call and check on him Friday. They did but didn't seem too concerned. Do I doubt he got great care? No. However, the charges were outrageous and the communication was not what it should have been for the price I paid. Also, there were conflicting stories/ diagnoses from the ER doc on Monday, to the 2am doc on Tuesday and the ICU doc taking care of him. One said the sedative would not slow his GI another said it would. Obviously it did ‍. I will not be going back. But a big thank you to Sam the tech who was very kind and understanding. BTW Oliver has fully recovered and is doing amazing! Thanks to his fur mama!

I'm grateful they are available when the worst happens. They've taken good care of 2 of our dogs…read more We appreciate their help.

I would definitely not recommend this place, horrible customer service, they do not care about the…read morewell-being of animals. They only care about the money. I will never bring my animals to this place.

If MedVet hadn't discovered the reason behind my kitten's physical emergency, my 7-month-old,…read more"Tabs," would have died! MedVet's Team wasted no time. They found a very long piece of string wrapped around the base of his tongue. The remainder of the string was found in a clump in his intestines. Surgery was the only way to save my kitten's life. The Team's prompt action and expertise ensured success. Tabs came home with us the next day. He's resting quietly now. He's on his way to a speedy recovery and a long future alongside me. I am eternally grateful to MedVet Commerce for saving my precious Tabs!

My dog had been being treated by our regular vet for a few weeks for an eye infection that wasn't…read moreimproving. Our vet thought something else was going on and recommended we get a CT scan. Went to MedVet on the recommendation of a second vet, and was pleasantly surprised by how efficient, fast, and caring the staff and doctor were. My darling was diagnosed with cancer behind one of his eyes and into his sinuses. Surgery was a possibility but I ultimately decided not to put my baby through something that would be traumatizing for him, ans my baby will be going over the Rainbow Bridge this weekend, with the help of Dr. John from Peaceful Paws. HIGHLY RECOMMEND MedVet!

On Tuesday night in the middle of the worst night of our lives, we called Blue Pearl. We had called…read more6 other hospitals prior (because they were closer to us) in need of immediate care for our cat with FIP. The person on the phone heard about the symptoms our cat was having, and expressed to us that they were currently pretty slammed. She said "but you know what if you can get here we'll get him on supportive care right away". We jumped in the car immediately. We arrived and were immediately seen. Every member of the staff treated our boy like their own. They were so gentle, compassionate, and sensitive to the difficulty of the situation. Unfortunately at the end of the evening we had to euthanize our boy. The doctor was direct with us about whether he thought hospitalization would actually give our boy comfort or if it would just be prolonging his pain. And again after making that awful but necessary decision, every staff member was kind, gentle, and sensitive despite also being very busy with other important emergencies. From the very beginning we were comforted and taken care of by these veterinary professionals. It was still one of the hardest moments of our lives, but the staff made it as easy and comfortable as they possibly could have.

This place was very good with care for our fur baby the explained test and possible outcomes and I…read moreleft feeling informed and empowered. I would definitely recommend this location for your fur babies care.

Superb emergency vet from start to finish: quick, no waiting, efficient and honest, no up-selling…read moreand completely transparent with pricing. They provided excellent care. I'm so glad that they opened in Ann Arbor!

I brought my cat Galaxy Tail in because he was having urinary problems. Our regular vet was booked…read moresolid and recommended VEG ER, and I'm so happy I did---they were so amazing, thorough and kind and understanding, checking in with me and Galaxy multiple times despite being busy handling an endless stream of patients (like any ER). Absolute recommend!

No one ever answered the phone so I can't give it a review. I can't say yes or no. We did have to…read moredo an online emergency vet appointment for our puppy.

Although we didn't actually get admitted here, I'm leaving 5 stars for the help connecting us with…read moreother locations that were able to get us the help we needed with our dog. Thank you so much for being honest and caring!

I can't say enough good things about this veterinary hospital. Every time we've been here, the…read moreentire staff has been kind, compassionate, and thorough. During Hazel's recent injury, they took the time to carefully evaluate her, explain everything clearly, and make sure she was comfortable. I truly appreciate the veterinarians and the entire team for their professionalism, care, and genuine concern for both pets and their owners. It brings so much peace of mind knowing they are there when you need them most.

I'm a shelter volunteer and Rover sitter, so I've been to many vets and ERs. I was really impressed…read morewith Affiliated. The wait was long and service was expensive, but that's unavoidable. What mattered to me was the customer service. I felt like all three people I interacted with were caring and explained things in plain terms, especially Dr. Lobkovich. I like that it is a little bit smaller, I knew that there were eyes on me while I was waiting and that nobody would lose track of us.

Our 17 year old cat Lilly had been diagnosed with cancer a year and a half ago. She was doing OK…read moreuntil four or five months ago when she started to decline more rapidly. We took her to the vet again who told us that Lilly had a tumor near her bladder. In the last couple weeks she declined even more and was not eating or drinking very much and had vomited bile a couple times. We took her to the vet again who said she was dehydrated and recommended that we bring her to AEC for treatment. When we got to AEC, they developed a treatment plan for IV fluids and the first step was bloodwork. We were hopeful that Lilly would improve with IV fluids and we would be able to take her home. Sadly, the bloodwork showed that IV fluids were not a viable path given Lilly's condition and that there were no other treatment options. We wanted to take her home, but the doctor advised against that because it would prolong Lilly's suffering. At the doctor's recommendation, we made the excruciating decision to put Lilly down. Although this experience was devastating and traumatizing for us, we can't say enough good things about AEC, from the front desk staff to the vet techs to the doctor. Everyone was so sincerely compassionate and caring and empathetic. Dr. Brink, was outstanding. She gave a detailed explanation of Lilly's condition and the blood test results. We were very impressed by her clinical knowledge and expertise and are very grateful that Lilly was in her care. We appreciated her genuine compassion. About a week after we were there, we received a lovely card signed by each staff member with individual personal notes expressing sympathy for the loss of Lilly. We are so touched by this gesture and have the card displayed on a shelf in our living room with other keepsake items and pictures of Lilly. We strongly recommend AEC if your pet needs care. Even though we lost Lilly, we do take comfort in knowing that we brought her to a place where she was cared for as well as possible in the last hours of her life by such an excellent team.

Can't express how grateful I am for this place. They went above and beyond in taking care of my…read morecat. They made sure I was informed daily of my cat's status and were a great resource when I had questions after I brought him home. Thank you for all your help.