I feel extremely fortunate that a business with such a great customer service culture exists in our…read morecommunity. They were friendly, courteous, prompt and kind. This is old school great business and I will be their most loyal customer. Thank you!!! Highly, highly recommend Certified Auto, if you are looking to have a car serviced!

Overloaded. New…read moreservice appt person has problems remembering things that were just told (what was your name again? which car? what was it again that you wanted?) Multiple mistakes in a row. Had the car in and the transmission line wasn't put back properly, had to get a master mechanic over in my driveway to put it back so the car was usable. Then had it towed to them and they did repair it for parts cost only, but for a family vehicle and tow it was strike one. Next it was the second time the brake pad sensor failed after coming out of their shop after they did rotors/pads. No memory of it happening before (i finally remembered after reviewing old invoices) Asked them to contact a local shop so i didn't have to have it towed over to them again and they got too busy to do it. Called again the next day and they did call the local shop but forgot if it was the front or rear sensor. I had already ordered both from napa so i told them to just credit my account for the next work we did together when we weren't on vacation and they said to just work with the new mechanic since i didn't want to work with them, i just laughed and hung up. Oh and the new text messaging system they put in isn't monitored and half the staff doesn't have access to it or it doesn't work properly so don't get excited thinking it will make it any easier to keep track of things...

The manager takes the time to explain to us non-mechanics, quickly identifies issues, and fixes the…read morebroken things; while identifying wear and tear to allow us to plan for maintenance rather than break-down & repair. Quotes have been very close to final bill - they called me before doing any extra work to ensure I wasn't surprised by the bill. I've not a problem with the manager or the mechanics here. They've been great.

wish I could give zero stars....they took $155 and two days of my time to deliver nothing...not…read moreeven a written detailed diagnosis...just a receipt for $155 with no explanation...asked for manager...waited....would not face me. Stay away!!!

Great service. Very professional. Fixed my problem right away at a reasonable price. Seems family…read moreoriented and truly concerned about doing a good job.

We've been bringing our cars here ever since we moved into town seven years ago and have always…read morebeen happy with their work. Dubois has been honest and fair with their pricing, and their front office is always friendly when we call or come in. This is the only place we will go to get our cars serviced.

First off, I'd like to say that I noticed that there are three reviews that are "not recommended",…read morewhich is strange to me. I looked at them and they all seem perfectly legit and normal. They also happen to be positive, which would help the overall rating of this business. I've been too busy to write reviews for most of the places I've visited over the past year, but I definitely wanted to carve out a few minutes to rate this business, because I found it to be excellent. I scheduled my pickup to be undercoated with Fluid Film, which is one of the services that Reliable Auto Center offers. When I arrived, they were prompt in taking my truck in. It was lunchtime, so I wandered across the street to a food truck (trailer, actually) that Troy's wife recommended (my Cubano sandwich was delicious, so I agree with her recommendation). After Troy pulled my truck into the garage and put it on the lift, he actually walked across the street to let me know his thoughts on the truck and the process before they did the work. That impressed me. While I was waiting for my food, the owner of the food trailer told me that he owns a snowplowing service and has known Troy for years, even calling him once at 3 AM when one of his trucks broke down during a storm. Troy came and got him back on the road quickly. Anyway, my truck was ready within an hour. The bill was reasonable and when I inspected the work that was done, I was impressed again. They were careful and thorough. I will definitely go back. In fact, if I lived closer by, I'm pretty certain that I would have Reliable do all the maintenance on my vehicles.

Done a lot of business with Troy but today September 5th I had him diagnosed and AC problem with my…read moreFord focus ST and do the oil and it was a $400 bill $300 of it was diagnostic be very careful used to like the place lost a customer forever I wouldn't bring my pedal bike there overpriced

This place is awesome. We have been using Rose Brothers for years and they have never let us down…read more Very well trained and knowledgeable techs, always willing to help and guide you. My business and entire family trusts the Rose family to always keeping us safe and on the road. I trust no one else to service our vehicles. Thank you Dave Rose for always being there! Glenn Higney President/ CEO Allcom Communication, Inc

I'm new to the area and needed a tire plugged. After reading reviews of the shop online, I gave…read morethem a call and much to my surprise, spoke with the an extremely polite and customer-service oriented person. One who genuinely thanked me for calling and didn't rush me off the phone. He said to call back 45 mins before I was ready to come in and he would make sure my car would get worked on right away. I called back this afternoon and they took me right away. Rob at the front desk was very friendly and the waiting room was very comfortable. As a younger female, autoshops aren't usually the most welcoming places, but this was the best auto-realted shop I have ever been to. They even fixed my tire free of charge and encouraged me to come back if I needed any other work done. Excellent experience. I didn't realize there were still businesses in the world today that ran with genuine hospitality! I highly recommend.

Wow, to say I found an honest and trustworthy auto repair shop amazes me. Granted it was an easy…read morejob, but we saved hundreds by not going to the BMW dealership for the service. They took us in very quickly, and the job was completed fast and perfectly. The people at the front counter were great to deal with and up front with the estimate, which was exactly as quoted. No BS charges like other places we have gone (like the BMW dealership). Will definitely be a repeat customer.

Went in for a basic repair. They claimed the repair was done. Yet it was incomplete. Didn't get to…read morefar on the road. Stalled out. Brought it back. They spotted the problem. No discount or consideration and got charged more than twice as much for a minor issue that they should have caught to begin with.

Everyone at Olenders was extremely helpful, friendly, and knowledgeable. We were always kept…read moreinformed about the status of our vehicle repairs. When we dropped off our vehicle it was not clean but when we picked up our vehicle it was vacuumed, washed, and had a new car scent! The work done on our tailgate was incredible, it looks better than before, if that's possible! Thank you for going above and beyond what was required! You do amazing work! We highly recommend Olender's for any collision repair work! Thank you, The Reeves

After I was rear ended by a telephone pole (pole 1, car 0) I began the search for an autobody…read morerepair shop. My original favorite body shop no longer exists since "my guy" retired. Olender's is on the USAA insurance short list of accepted specialists and, since they are only 3 miles from my house, I figured it was as good a place as any. USAA may be onto something. I was lucky enough that I could still drive the car, so my down town was minimal. Once the parts were in, I dropped off the car and, after an estimated 11 business days of work, I got the call 8 business days in that it was ready. Like a new car. No visible damage and clean as a whistle. I'd like to stop by every month just to have them detail it for me. Two thumbs uip for Jared and the team. Thanks

This shop takes care of their customers. I've used them multiple times. They do a great job. They…read moreare fair. They do not charge for anything that's not needed. My daughter was on the side of the road in a snowbank just a day ago and they actually got there quickly, got her out, and directed traffic so that she could get safely out of the way. You don't find service like that every day.

Parents of STUDENTS AND STUDENTS pay attention. We should…read morehave looked into the reviews on here before trusting this company to actually fix what was broken. College students/parents of college students/anyone who drives a freaking vehicle GO SOMEWHERE ELSE. Issue- car broke down, had to be towed. Fix? New serpentine belt and AC compressor, Problem? The AC doesn't work. This was found this out the first time when the weather was warm enough to need AC on Mother's Day, graduation day, when I was in town to move my student home, and the AC was used for the first time. Today, she went to get the rest of her things, and I called them to get her in so they could tell me why the AC wasn't working. Took 3 hours to tell us their AC machine that charged the ACs was broken, and they were waiting for parts. Could they NOT have told me this when I called? Waste 3 hours for NO fix? Yes, I had some words to say, and the women did as well. Blame totally on us and not them. I asked when it would be fixed so they could properly fix the vehicle we spent twice as much to fix-- or rather not get fixed-- anywhere else but there. It is a 12-hour round-trip drive, which she so rudely reminded me it wasn't the shop's fault... NO SH!T. When I asked for money back to have it fixed properly, a step was missed, because clearly it wasn't charged to begin with... she said no. I asked when the machine would be fixed so they could do the work, and she had no idea; they're 'sourcing' the part. What they should have done. TOLD US & NOT CHARGED FOR WORK THEY DID NOT COMPLETE.

Did my brakes and charged me 100s less than a garage…read more Would recommend to anyone for basic oil changes, tires, brakes and tune-ups

I can't recommend Prime Mobile Repair enough! They came right to my house and swapped out my fuel…read morefilter quickly and efficiently. Same day service like this is almost impossible to find these days, but they made it happen and got me back on the road fast. Super convenient, professional, and fair pricing. If you need any mobile auto repair in the Torrington area, don't hesitate to give them a call