The bed is so comfortable! The air is ice cold. The hot water is instant. The shower is perfect…read more Everything is clean. The coffee is delicious. Most importantly...the staff is AMAZING! So friendly and helpful. You can tell they truly care about the guests and want us to have a fantastic stay. My friend Debbie that is with me, she travels for a living and her company puts her in the big "chain" hotels. She says this is in her top 5 places she has ever stayed.

I've experienced amazing and shithole places, and Hotel Royal is firmly middle of the road. Good…read morevalue if you want to stay in downtown Long Beach. Take showers in the morning. Avoid odd hours, as hot water will take awhile to get to you. If a cold shower doesn't wake you up, enjoy complimentary coffee in their communal kitchen (served at 7am). Thin walls: - you can hear street noise and people talking on the sidewalk - if you have neighbors, you can hear them getting it ON (good for them!), but thankfully not any conversation Lobby closes at 11pm. When I booked via a third-party platform (to save money), that platform told me the lobby closes at 10pm. Shout out to Mario and Diana for helping me during my stay.

With this trip I decided to let my family take the wheel and make the decisions on where to stay…read moreprior to our cruise. I put a lot of trust in their word since they've previously stayed at this specific hotel a few times and they choice was perfect. Driving from the bay to Southern California was a whole trip in itself with two kids and the last thing we wanted to do was to rush the moment we got in the car and into the hotel. That being said, we decided to stay two nights prior to embarkation day. We wanted to walk in, get settled after the 7 (=/-) hour drive and relax. The hotel had everything we needed - a full kitchen, a clean and perfectly running shower, clean and comfortable beds and a wonderful view. The proximity of the hotel to the port was perfect. All eight of us were able to get our belongings together and not stress on getting parking. The continental breakfast was great as well. The staff was beyond amazing and during one of our nights we were able to watch the UFC fight downstairs in the lobby with a crew of construction workers. One of the staff attendants gave my girls crayons and coloring paper. She sat down and helped them with their art and it was honestly precious.

Great location to cruise ports and 1 mile from Queen Mary…read more Short walk across the bride to Long Beach restaurant and shopping hub Clean rooms, nice views, great staff. No ice machines, but reception gives you a bag of ice. Plenty of food for breakfast, coffee and water accessible all the time

I was attending the Travel and Adventure Show next door at the Convention Center, as a Hyatt…read moreGlobalist I had a choice between this or Hyatt Centric. I am so glad I chose this hotel. It is walkable to the convention center, downtown restaurants and the weekend market. The service was great. I got an upgrade to the Harbor Suite even though they were pretty busy. The room was spacious and clean. There was one plug that didn't with but there are plenty of plugs around. As a Globalist I had complimentary breakfast at the restaurant downstairs. There was one gentleman, I wish I remembered his name but he was so friendly and efficient. The bigger is one is the better breakfast buffets at a Hyatt Regency. I got late checkout which was another plus as I was about to come back after my convention was over. Parking was plenty in a gated 2 story garage. I felt safe in this area. The views are great. The man made pond in front of the lake made for a great jog in the morning. I will return!

My wife and I stayed at Hyatt Regency Long Beach since we were attending Midsummer Scream weekend…read moreat the Long Beach Convention Center. Checking in was a breeze in-person but you can also do it via mobile if you're in a hurry or don't want to wait. There's a private hotel parking garage and valet parking so you have a choice in how bougie you want to be (both will cost you). We self-parked but honestly didn't even go back to the car until it was time to leave - this hotel is quite centrally located and walkable to everything you could want in downtown Long Beach! We got a king bed with a city waterfront view. The room itself was clean for the most part but there were stains on the bed sheets, bathroom walls and towels. Wee bit gross, but compared to some other horrific places we've stayed at, it's still passable. The bathroom has some really weak water pressure, so get comfy and be prepared to really take your time taking a shower to get all the soap/shampoo out. The room comes with a small fridge and coffee maker but no microwave, so if you want to reheat/nuke anything you have to use the microwave next to the ice machine in the hallway. We were on the 8th floor and we quickly found out that the walls are really thin - you can hear your neighbors, people walking in the hallway, and anyone in the pool area quite clearly. The room came with double shades, which is great for keeping the light out. Unfortunately, they're also on the older side and require some effort to open/close them. We got a scare when our neighbor opened/closed their shades - it was so loud/creaky that it sounded like someone was trying to break into our window. There's a bar downstairs in the lobby along with a market/kitchen if you want to get your eats/drinks on. Plenty of tables around if you want to get out of your room for a bit. We ordered room service for breakfast and ordered in-person at the market for a late dinner. For breakfast, we had a breakfast burrito and huevo rancheros. For dinner, we had chicken tenders with side wedges and a burger with side tater tots. It's convenient if you don't want to worry about going out for food since they have a pretty decent menu (naturally all of the food/drinks are overpriced but that's a given with any hotel). The pool is open late which is great if you don't want to get sunburned during the day (there's no shade whatsoever in the pool or hot tub). If you go for a night swim, you also won't have to fight for cabanas as there are fewer people around. The hotel provides complementary towels once you get down there, so all you need is your room card to access as many towels as you need. The pool is heated though, so it's not as refreshing as you would think on those hot summer days. We saw a cockroach scurrying around the cabanas/poolside chairs when we got there so maybe play it safe and keep your shoes off the ground. Overall it's not the worst hotel we've stayed at but nowhere near any of the best. It's perfectly adequate/decent if you're going to the convention center, Queen Mary, Aquarium of the Pacific, etc. The lack of cleanliness, paper thin walls, and weak water pressure are turn-offs though. We only stayed here because it's literally steps away from the convention center.

This is a great hotel. Service was good, rooms are clean, some of the most comfortable hotel beds…read moreI've slept in. They have a good in-hotel snack selection. I wish the hotel had a more comprehensive restaurant or something as it is far from anything good (unless you want chains like PF Changs or Island's). ' The only other note I had was that I wasn't pleased with their parking situation. Its an underground lot but most of the spots in it are reserved for not the hotel and the spots are tiny. Two cars can't drive down the aisles at once because they're tight and it makes for a stressful parking experience, especially at $30 a night.

Updating review and lowering it to 2 stars because when I got my refund they didn't refund my…read moreparking or food. I didn't necessarily except my food to be refunded by I absolutely wanted my parking fee back. You guys are a huge corporation, do better. I really want to give this place more than 3 stars, and in reality it probably deserves only 2. But I had a few great customer service interactions that won me over, even in a not so accommodating situation. Upon a busy check in right about 5:00 PM on a Saturday in the summer time, we were notified that the AC in the hotel is out. (Side note it had been out since Tuesday and no one notified us until now) We were traveling with our bulldog so this was a huge deal and I immediately asked to be placed at another Hilton property. Art at the front desk was very kind and accommodating. He offered a room with a window that opens as well as a patio, so there would be a constant airflow. He also said if we weren't happy we could come back down for a full refund. Art in general was beyond gracious. We chose to stay, as the sun was going down, and when you're close to water it gets pretty cool even in the hottest months. We had some drinks at the bar and tried to make the best of it. The bartender was also kind and working hard in the heat! All was well considering the circumstances. Until midnight when all of the building alarms started going off every few minutes. We were only staying one night for a relaxing day away with our dog on the beach, and because of this property we definitely did not receive that. I've had to open a case for a refund, which seems crazy to me. As an honors member I definitely thought it would be offered without hesitation, and possibly even more compensation. Unfortunately this was not the situation. For a property with a great location, it needs a deep cleaning and a few updates immediately. With that, I'd consider returning.

Incredible building, fantastic staff and quality food options. This hotel has made my work trips…read moretolerable; I will for sure be back!

Beautiful space. Very upscale vibe. A good place for grown folks to dance and grab a drink. The dj…read moreat night played a lot of reggaeton and throwbacks that definitely catered to a late 20's and up crowd. Great date spot. Parking is $20 for valet (3 hours) or $15 across the street

Driving in from LAX, parts of the route through Long Beach looked rundown and not especially…read moreinviting. The Westin itself was a clear step up. The coppery exterior and surrounding landscaping looked sharp on arrival. Valet was prompt and helpful with luggage. I arrived early. They offered a room immediately but said waiting a short time would get me a better one, so I left the bags with bell service. Like every other hotel I've stayed at, they said they would call when the room was ready. They never did. I had to return to the front desk and ask. It was ready. This has happened at every property that makes the same promise. I actually have a dedicated hundred dollar bill sitting lying dormant in my wallet awaiting the first hotel employee that actually calls me when my room is ready. It will be all theirs when they do; and I will recognize them for being the first ever to have done so in my personal decades of staying in hotels...! The room was nicely done and elegantly decorated. The linens were excellent and the bed was comfortable. I had a city view rather than water, which was fine. Public areas (lobby, bar, restaurant) ran warm in the summer with the large glass and cavernous volumes, but the room air conditioning worked decent and kept a good room temperature. One detail I really appreciated and wish more hotels would incorporate: a filtered water station next to the ice machine. Location worked well for the business meetings I had the next morning. I've been a long-time Hilton Diamond member, but Marriott properties like this one are starting to pull me over on overall quality. Solid stay once in the room, with a few operational misses that keep it in the 3.5 to 4 star range for me.

Very disappointing stay and absolutely not what I expect from a hotel at this price point…read more The biggest issue was the air conditioning. You cannot set the room to a specific temperature and have it maintain that temperature. The AC shuts off, and by morning our room was 75 degrees, which made sleeping extremely uncomfortable. The pillows were also terrible. The feathers were clumped into certain areas, so we spent the night constantly trying to fluff and readjust them just to get comfortable. The bathroom was extremely small, outdated, and visibly run-down. Overall, the room simply did not feel like the quality you would expect from a hotel in this category. Then, at 6:47 a.m., while our entire family was asleep, someone knocked on our door asking if we had ordered pillows. We said no, but instead of apologizing and leaving, they continued questioning us: "So, you didn't order pillows?" Being woken up before 7 a.m. for something we never requested was incredibly frustrating and unprofessional. Parking is another disappointment: $49 per night, while parking directly across the street is around $20 overnight. We stay at nice hotels regularly, so we have a reasonable idea of what to expect at this price level. Unfortunately, this has been by far one of our worst hotel experiences. Between the uncomfortable room temperature, poor bedding, outdated bathroom, early-morning disturbance, and excessive parking fee, this stay has been a major disappointment.

Stayed for 3 days and had a great experience. We stayed in deluxe king room with a balcony. The…read moreroom was clean and very spacious. The balcony provided a nice space for reading and watching the city life below. The staff were very friendly and helpful. I initially booked a room with 2 queens and they fixed it no problem. The rooftop has a cool view of the city, especially at night. The hotel has ample parking - spaces under the building and directly next to it. One thing to keep in mind - if you are staying in downtown Long Beach, it's a big city with big city sights and sounds. You aren't staying in the country. Great experience for my wife and I.

Hotel Mai is a quaint boutique hotel near the convention center. I booked it at for a conference…read moreand it was much cheaper than the main venue and it fit my needs well. The neighborhood is a typical downtown area and can be seedy but the hotel itself is secure with the main entrance by key card only at night and the elevators also require your key card to be operational. My room, a single king, was clean and in good shape. There is a large TV, desk area, adequate closet, and mini-fridge with Keurig machine in the room. The iron is of high quality and perfect for pressing my clothes for my meetings. The bathroom is very nice with a Toto Washlet that are common in Japan. The room's thermostat, however, is in Centigrade so do brush up on your metric system! My only real criticism was that the room safe did not open all the way as the closet door blocked its full opening. The top floor has a nice sitting area to relax and there is a quaint workout room and pool area. There is also a sauna which I did not use. Upon checking out, I had a nice conversation with Yogi, the owner, who told me a little about the place and how it was named. Overall, my stay at the Hotel Mai was a wonderful one and I would certainly go back the next time I need to stay in Long Beach!

Had an early flight out of Long Beach airport so I booked this hotel for an overnight. Hotel is…read morevery clean although our room was on the smaller side. The hotel is located on the corner of a busy street, but I didn't hear any outside noise. Hotel is conveniently located next to a mall, so it was easy to find food options within walking distance. I didn't get to experience the breakfast due to an early flight, but was given a brown bag breakfast (with muffin, whole apple, peanut butter and bottled water). There was an airport shuttle and our driver was gracious enough to take us as soon as we checked out. All in all it was a good experience staying here but I give it one star off due to price. I paid around $300 for one night that seemed quite high for an airport hotel.

First time IHG guest at this establishment and it'll probably be my last…read more The location is perfect and convenient. Very close to LGB if you're arriving and/or departing from there and central to nearby cities. Great places to eat all around + near to Wholefoods. I stayed during a busy eventful weekend and it seemed that I was provided the last available room in the hotel that hadn't been used in who knows how long. The room was overall dusty and smelled of old linens. The bed was uncomfortable. Should've brought it up to the staff but I was traveling with my infant. Wouldn't really recommend to anyone