This quaint hotel sits on a street that is very pedestrian friendly. You can walk to various…read morerestaurants, attractions, etc. I parked in the visitor lot for 16 a night and checked myself in. Room was nice and spacious. The mirror was dirty and couldn't be cleaned. I should've asked for another room or they should've offered. Bed was super comfy. The pool was tepid temp at best but I braved the cold and swam for about 45 minutes. We could also make out Venus as the night wore on. It was a beautiful night. Bar was closed, food they offer is just sandwiches and salads. We opted to stroll to a seafood restaurant. It was nice. I do not know if I would book there again. They need a hot tub.

Stayed here for a convention event. The hotel was conveniently within 5 minutes walk to the…read moreconvention center. The hotel is also located within a mall with shops and restaurants, and the Queen Mary photo spot. The hotel staff was friendly and helpful. We had 3 reservations. The staff was able to accommodate to our requests, which made our stay comfortable and enjoyable. Thank you!

The bed is so comfortable! The air is ice cold. The hot water is instant. The shower is perfect…read more Everything is clean. The coffee is delicious. Most importantly...the staff is AMAZING! So friendly and helpful. You can tell they truly care about the guests and want us to have a fantastic stay. My friend Debbie that is with me, she travels for a living and her company puts her in the big "chain" hotels. She says this is in her top 5 places she has ever stayed.

I've experienced amazing and shithole places, and Hotel Royal is firmly middle of the road. Good…read morevalue if you want to stay in downtown Long Beach. Take showers in the morning. Avoid odd hours, as hot water will take awhile to get to you. If a cold shower doesn't wake you up, enjoy complimentary coffee in their communal kitchen (served at 7am). Thin walls: - you can hear street noise and people talking on the sidewalk - if you have neighbors, you can hear them getting it ON (good for them!), but thankfully not any conversation Lobby closes at 11pm. When I booked via a third-party platform (to save money), that platform told me the lobby closes at 10pm. Shout out to Mario and Diana for helping me during my stay.

With this trip I decided to let my family take the wheel and make the decisions on where to stay…read moreprior to our cruise. I put a lot of trust in their word since they've previously stayed at this specific hotel a few times and they choice was perfect. Driving from the bay to Southern California was a whole trip in itself with two kids and the last thing we wanted to do was to rush the moment we got in the car and into the hotel. That being said, we decided to stay two nights prior to embarkation day. We wanted to walk in, get settled after the 7 (=/-) hour drive and relax. The hotel had everything we needed - a full kitchen, a clean and perfectly running shower, clean and comfortable beds and a wonderful view. The proximity of the hotel to the port was perfect. All eight of us were able to get our belongings together and not stress on getting parking. The continental breakfast was great as well. The staff was beyond amazing and during one of our nights we were able to watch the UFC fight downstairs in the lobby with a crew of construction workers. One of the staff attendants gave my girls crayons and coloring paper. She sat down and helped them with their art and it was honestly precious.

Great location to cruise ports and 1 mile from Queen Mary…read more Short walk across the bride to Long Beach restaurant and shopping hub Clean rooms, nice views, great staff. No ice machines, but reception gives you a bag of ice. Plenty of food for breakfast, coffee and water accessible all the time

This hotel is absolutely elegant, sophisticated, and beautifully designed. From the moment you walk…read morein, the property is aesthetically pleasing, with gorgeous open spaces and stunning views of the ocean and Queen Mary. The rooms are exceptionally clean, and the sheets are fresh and comfortable, which is always important to us. The food is great, and the service is consistently friendly and welcoming. We come here at least once a year for a little getaway, and it never disappoints. There are also plenty of great restaurants within walking distance, which makes the location even better. Definitely one of our favorite places for a relaxing escape. We always look forward to coming back!

My husband and I came and stayed here for a night for a concert at F&B Amphitheatre, and it was a…read moregreat stay! Upon arriving, I realized I forgot my contact solution and case, but they had a vending machine in the lobby that had the essentials. Of course it was $8 for a 3oz solution lol, but it was super convenient to have. We also bought two 12oz cans of Coors Light and 1 cutwater can from the lobby market which totaled $30. Just keep in mind this is a nice hotel, so high prices are to be expected. Anyway, the room was clean and beds were comfy, but what I really loved was that they had a MagSafe charging stand with Apple Watch charging along with many power outlets. Overnight self parking was about $50 which is standard for the location. The employees I spoke to were super nice, plenty of restaurants nearby. We'll definitely be coming back!

Here on business for "ICES" The Internstional Congress of…read moreEsthetics and Spa - Long Beach Show Front Desk - Angela, she was amazing and helped with me with almost everything. Fixing my reservations, shopping, pool/gym schedule. Driver - Maria and Son Team Alex, they was so great in getting us to and from the convention center. Loft Resturant - Breakfast Tanya, she helped me everyday I was there. Great service and breakfast was cooked perfect. Saturday Special Drinks Day - Janiel, she made Orange Julie drinks that were to die for. Love my special ducks. I picked one for each day I was there. It made my day. I also shared duck to make someone else day too. Thank you so much for making my business trip so fun. A must stay.

Unfortunately, this property needs a lot of improvement and TLC. As soon as we walked in, the Ruby…read moreDuckies made it pretty clear that this was a "party hotel." It definitely felt more like the kind of place you'd stay when you're 18-21 and looking to party, rather than a comfortable hotel for a relaxing stay. Check-in itself was easy and the staff was pleasant, but unfortunately, the property was a major disappointment. There were numerous stains on the carpets, and the elevator had what appeared to be melted ice cream on the floor. When we entered our room, there was a strong musty/moldy smell. The sheets also smelled musty. Stain on sheets. The room had an outdated popcorn ceiling, and the bathroom was especially disappointing. The tile was very dirty and visibly old, and the bathtub was dirty and heavily scuffed. For the price, this property is definitely on the lower end of what we expected. We ultimately decided we did not feel comfortable staying and requested a full refund because we simply wanted to leave. That said, we are grateful that management did grant us a full refund. I do appreciate them making that right, but based on the condition of the property, we unfortunately would not stay here again.

What a beautiful hotel!!! Staff was super on point when I pulled up to park. Doors opened, luggage…read moretaken care of and all the typical 5 star hotel experience! Lobby, room and fitness room was beautiful and well maintained. I'll be back here in the future for sure!

From the moment we pulled into driveway until checkout I found the entire experience superior and…read morewell above expectations. Service throughout the venues (yes, i visited all of them except spa) was seamless, personal and welcoming. I was especially impressed by the consistent followup on a food allergy. From hosts to server to back service, Somm and runner, each and every member of FOH seemed to take the extra time and effort to acknowledge it. The complimentary upgrade to King suite was very surprising. I also loved the lighting technology throughout. Beds, linens, robes..... all very comfortable. I will be returning for sure.

Driving in from LAX, parts of the route through Long Beach looked rundown and not especially…read moreinviting. The Westin itself was a clear step up. The coppery exterior and surrounding landscaping looked sharp on arrival. Valet was prompt and helpful with luggage. I arrived early. They offered a room immediately but said waiting a short time would get me a better one, so I left the bags with bell service. Like every other hotel I've stayed at, they said they would call when the room was ready. They never did. I had to return to the front desk and ask. It was ready. This has happened at every property that makes the same promise. I actually have a dedicated hundred dollar bill sitting lying dormant in my wallet awaiting the first hotel employee that actually calls me when my room is ready. It will be all theirs when they do; and I will recognize them for being the first ever to have done so in my personal decades of staying in hotels...! The room was nicely done and elegantly decorated. The linens were excellent and the bed was comfortable. I had a city view rather than water, which was fine. Public areas (lobby, bar, restaurant) ran warm in the summer with the large glass and cavernous volumes, but the room air conditioning worked decent and kept a good room temperature. One detail I really appreciated and wish more hotels would incorporate: a filtered water station next to the ice machine. Location worked well for the business meetings I had the next morning. I've been a long-time Hilton Diamond member, but Marriott properties like this one are starting to pull me over on overall quality. Solid stay once in the room, with a few operational misses that keep it in the 3.5 to 4 star range for me.

The lobby is beautiful, and the staff was friendly and welcoming. Unfortunately, for the price, the…read moreoverall experience was not worth it. Our bathroom had mold, there were noticeable stains on the carpet, and the phone in our room didn't work. Our room was also not cleaned one day. When I went downstairs to ask about it, I was simply told they could provide fresh towels because they weren't sure if the night crew would be there on time. This property clearly needs some attention and maintenance. At this price point, I expected much better. Unfortunately, I won't be booking here again.

Stayed for 3 days and had a great experience. We stayed in deluxe king room with a balcony. The…read moreroom was clean and very spacious. The balcony provided a nice space for reading and watching the city life below. The staff were very friendly and helpful. I initially booked a room with 2 queens and they fixed it no problem. The rooftop has a cool view of the city, especially at night. The hotel has ample parking - spaces under the building and directly next to it. One thing to keep in mind - if you are staying in downtown Long Beach, it's a big city with big city sights and sounds. You aren't staying in the country. Great experience for my wife and I.

Hotel Mai is a quaint boutique hotel near the convention center. I booked it at for a conference…read moreand it was much cheaper than the main venue and it fit my needs well. The neighborhood is a typical downtown area and can be seedy but the hotel itself is secure with the main entrance by key card only at night and the elevators also require your key card to be operational. My room, a single king, was clean and in good shape. There is a large TV, desk area, adequate closet, and mini-fridge with Keurig machine in the room. The iron is of high quality and perfect for pressing my clothes for my meetings. The bathroom is very nice with a Toto Washlet that are common in Japan. The room's thermostat, however, is in Centigrade so do brush up on your metric system! My only real criticism was that the room safe did not open all the way as the closet door blocked its full opening. The top floor has a nice sitting area to relax and there is a quaint workout room and pool area. There is also a sauna which I did not use. Upon checking out, I had a nice conversation with Yogi, the owner, who told me a little about the place and how it was named. Overall, my stay at the Hotel Mai was a wonderful one and I would certainly go back the next time I need to stay in Long Beach!

Had an early flight out of Long Beach airport so I booked this hotel for an overnight. Hotel is…read morevery clean although our room was on the smaller side. The hotel is located on the corner of a busy street, but I didn't hear any outside noise. Hotel is conveniently located next to a mall, so it was easy to find food options within walking distance. I didn't get to experience the breakfast due to an early flight, but was given a brown bag breakfast (with muffin, whole apple, peanut butter and bottled water). There was an airport shuttle and our driver was gracious enough to take us as soon as we checked out. All in all it was a good experience staying here but I give it one star off due to price. I paid around $300 for one night that seemed quite high for an airport hotel.

First time IHG guest at this establishment and it'll probably be my last…read more The location is perfect and convenient. Very close to LGB if you're arriving and/or departing from there and central to nearby cities. Great places to eat all around + near to Wholefoods. I stayed during a busy eventful weekend and it seemed that I was provided the last available room in the hotel that hadn't been used in who knows how long. The room was overall dusty and smelled of old linens. The bed was uncomfortable. Should've brought it up to the staff but I was traveling with my infant. Wouldn't really recommend to anyone

Spent 2 nights on the Queen Mary August 14 & 15th with my wife. The ships has great history and…read moreyou are allowed to explore the entire ship. The employees were every friendly and their attention your detail is great. The hotel is great for being a 93 year ship. Only thing I can say that was never was the bed in the room. Mattress was horrible. They really need to replace or change out the mattress. Other than this, the stay was excellent. They did have a concert the weekend of my stay so they had to accommodate parking. But they did this very well.

TLDR: Would not recommend the hotel whatsoever, but would recommend the Royal Brunch…read more My husband and I elected to stay here even though we live only an hour away to make our lives easier attending the Three Pianos concert. We had heard concert parking was horrible and decided to make it easier. We booked the room over a month in advance and there was no warning given about on-site Queen Mary parking. A day or two before our trip, we received an email saying that there would be no on-site parking for hotel guests and we'd have to be shuttled to and fro an off-site location a little over a mile away. This was pretty irritating since the entire point of booking this and spending money on a hotel room was to make parking easier. We wrote back and expressed our discontent only to be met with a "sorry but it is what it is"...just more professionally worded. We got there to park and were able to get on a shuttle. Check in was fairly smooth although we were informed we could not control the AC and so if we needed a fan to call.As soon as we got there I called for a fan because it was 90 degrees and I knew I'd need one--the fan came quickly, but I don't like that you have zero AC control...that is a hotel room perk. The room itself was larger than you'd expect from a boat, and it didn't feel dirty, but it is is desperate need of upgrades. The walls were scuffed, the tile grout brown, toilets and sinks very outdated, etc. The bed itself was very firm, but sleepable and the pillows were fine. However, the walls, or maybe the door area was paper thin and we were woken up the next morning several times starting at 6:45AM with other guests who were so loud that it felt like they were in the bed next to us...and not in a sexy way. About 90 mins before the concert, we went to the Observation Bar for drinks and food. We were seated with the manager saying their "world class service would be with us shortly"...The service was horrendous and he and I are certainly not living in the same world if what we got is world class. She took forever and never checked on us. The drink options were limited, but when we finally got them, they were OK. I also ordered the baked brie that came out cold and the sliders were only OK. We never got to have another round of drinks because it took over an hour to get the first round of drinks and 2 food items. We finally had to get up and ask for the check so as not to be late to the concert and when they asked how everything was and we told them the truth, the manager essentially just looked at us and walked away. Super helpful! I saw many other servers scurrying around and looking helpful, so I think our waitress was just terrible...and living in her own little world...probably the same one the manager is living in. Later after we had left to the concert, my husband left the concert line to run back to the hotel and put stuff in the room that we bought and his key didn't work. So we had to wait for them to fix that which made him late getting back and we missed part of the early entry we had paid extra for. We called for a late checkout the next morning because we had the Royal Brunch booked for 11am (which is check out time) and we had all of our stuff, plus our concert stuff that we had planned on running out to the car, but couldn't do because they wouldn't let us park there. We were told they had no late checkouts left and to check it with the bell service. We went down at about 10:45 to drop off our stuff with the bell service and the line was ridiculously long and not moving whatsoever. There is no way we weren't going to miss our reservation if we waited in it, so we went to the brunch with all of our bags and asked if they could give us a table where we could lay out our posters, etc. A manager of some kind, Andy, overheard this and offered to lock up our items in a closet right there--he was truly one of the only helpful people in the Queen Mary. The brunch itself was delightful. The food and service were excellent and while I would never stay over at the Queen Mary again, I would certainly attend the brunch again if we could park onsite. Finally we went out to the front to get back on the shuttle in the blazing sun and the line was in the direct sunlight and there was no shuttle in site. I asked people who had been there how long they had been waiting and they said over 20 minutes. I'm sorry, that's unacceptable. You didn't give appropriate notice that we couldn't park onsite, the line is in the sun, and now people have to wait over 20 minutes in 90 degree heat to get back to our cars? I asked the person working the little podium where the shuttle was and he said they were coming every 15 minutes. I told him that was clearly untrue and he radioed them and one showed up about 6 minutes later. I would never stay here again. Too many things went wrong to waste the money. Stay somewhere else, and just eat at the royal brunch. Also, we were offered nothing but "free parking"...