Great experience overall! The staff was friendly, professional, and made the process easy and stress-free. Highly recommend this dealership.

Bought a certified preowned vehicle from this dealership. Salesman Don Johnson was professional and good to do business with, Made the transaction way better than past dealerships I have done business with. In a certified preowned vehicle there is a 200 point inspection, one being the alignment. After I drove the car home (45 min) I realized that the alignment was in fact NOT correct and the windshield fluid light kept popping on. I had to bring it in the next day and drive the 45 min for them to fix the issue which they did. It was a little irritating considering the inspection. This is why the 4 star rating instead of 5. read more

See my prior review. I'm not sure why photos on "Yelp" are not posting WITH my review. Stay away. Upsell. Poor records. Lack of attention to detail. Never see the same service manager (high turnover?), told me to come in for fuel-pump recall on 2018 Acura RDX. When I arrived, they said, "We don't have that part yet." Waited almost a year for fuel pump upgrade and that was ONLY because I took my car in for "other" routine service! read more

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I'm sharing my experience so other customers can make informed decisions. Everything below is factual and documented. I leased a new Acura from Hiley Acura on May 1st, 2026. During the negotiation, the Sales Rep told me the dealership was "losing $5,200 on the deal," which was presented as justification for the pricing and partially influenced my decision to sign. I later learned this statement was not accurate. The next day, I immediately contacted the dealership because I had concerns about the transaction. That same evening, I received a message from the dealer at 10:30 PM asking if he could call me about changing my dealership survey review rating which felt inappropriate and pressured. I also experienced survey manipulation. The salesperson offered me a $250 gift card in exchange for changing my Acura survey score to a perfect 10. I have written proof of this. Another major issue involves my Infiniti lease return. Hiley Acura took possession of my Infiniti and said they would deliver it to the Infiniti dealership. They promised to send a photo when it was dropped off. I never received any photo or documentation, and they have been unable to provide proof of delivery, VIN verification, mileage confirmation, or grounding paperwork. This puts me at risk with Infiniti Financial Services. On May 8th, I reached a verbal agreement with the dealership to unwind the lease and refund my $4,000 down payment. When I asked for written confirmation (a normal request), the dealership reversed course and escalated the matter to their attorney instead of honoring the agreement. I was then instructed not to contact the dealership directly and to communicate only with their attorney. I followed those instructions and reached out four separate times. Despite that, the dealership contacted me directly anyway. When the attorney finally responded, he dismissed my questions and stated, "Your transaction with Hiley Acura is complete," without addressing any of the concerns I raised, including the missing Infiniti documentation. Meanwhile, I have gone days without any meaningful response from their legal counsel, leaving me without answers and still driving the Acura because we only have one vehicle. Continued delays increase mileage and potential exposure to hail or other damage, which complicates the situation further. This entire experience has been stressful, confusing, and far from what I expected when leasing a vehicle. I hope this review helps others be aware of my experience. read more

Yes, my name is my name is Robin Jones. I purchased a 2025 SUV for macro. In Fort Worth, at the Healy dealership. And then when it came down to it, I was not treated the way I was supposed to be treated.And at this point, i'm still not getting treated the way I deserve to be treated.The word was not their bond. The respect level was what not what it needed to be. But it's okay because I found someone that knew how to treat me and knew how to be honest. And have an honest deal. And gave me back the money that I needed back from the car deal.I didn't have to wait 628 weeks.It was the next day. The one thing I really didn't understand is the same way. I paid you by swiping. My card should have been the same way. You returned my money for my extended warranty that I no longer needed. The fact still remains destiny. It's so easy to pay someone something by swiping. Your card. But why is it so hard to get the money back when you owe someone?And someone doesn't owe you anything. My car was paid with with cash.No payments no nothing. read more

Drove down to Fort Worth this morning from Wichita Falls to get a problem fixed on my broken glove box that I was accused of breaking which I'm claiming BS they fixed it in about an hour washed and detailed in my car. Did a good job very pleased with the service. read more

Made an appointment with the Hiley Service Department for a recall I take time off from work to drop my car off. I get there and they do not have the part. I asked why did not called me. He has no answer says he will call me when the part comes in. I say why did you not call about not having the part? I ask for manager he or she is not in. He started yelling at me that I am disrespecting him. He goes crazy. I go inside to talk with a lady she seems to want to help. She apologized and then say they do not make the appointments. The other five people working will not make eye contact. Hiley made my appointment and texted me 3 time to come in. They had very bad customer service. No manager ever called. I hate to giving a bad review but they irritated me by not caring that I took off work. My pick up ride took off work as will. Just call or text next time. Not hard to do. read more

I would like to express my gratitude to Manger Dean Davis at Hiley Acura (Service Dept) for his assistance. He intervened to help me, and I am greatly appreciative. of his assistance. The outcome of the situation was more favorable to me than I was expecting. He handled my situation in a professional manner. I would definitely go back to the Hiley Acura service dept. Thank you for keeping me inform the whole time. read more

Hiley Acura on NE Loop 820 is a reliable and efficient dealership. They provide great service and make the car buying experience smooth and hassle-free. read more

DO NOT GO HERE. $235 to inspect your car, but they don't actually inspect your car. I took my car in, they told me it would cost $1300 to fix something on my Acura, along with $7000 in other "necessary repairs". I had the car towed to a body shop and it was a simple 5 second fix that was free. I then called the Hiley acura dealership to talk with someone and was told they would call back and never did. I have called 8 times since then and the service manager sends straight to voice mail. Disgusting practices, a total scam. They won't actually look at your car and will just recommend replacing whatever is supposedly wrong. Save yourself the time and money. read more

I called ahead on 9/27. Spoke with Vince in the repairs area. I was having a juddering issue with my 2014 Acura MDX and the articles I found on the subject said resolution was three transmission fluid flushes and a code reset. Vince told me he had done the service recently for $800. We continued to talk and he said he could probably get me down a little lower on price. I made the appointment with Vince and even came earlier than planned because he said he wanted a seasoned rep to work on my car. (I took off work for this.) I showed up, spoke with a different rep, was given a different price, explained my conversation with Vince, and they started the repairs. I was already annoyed at the different price but I was equally as annoyed for being "lectured" on the maintenance they said I should have done and didn't. Ironically, I read verbatim the bulletin on how Acura says to fix the juddering and was told maybe they would only need two flushes. So you can make changes to how things should be done but it's bad when I do? (Like I didn't ask a mechanic I trust first?) Anyway. I was told I needed another repair done that was roughly $2000. (Because so far, the visit makes me want to give more money.) I said no. I get the bill about four hours after I came in. It's $400 more than the price Vince said. To say I was angry would be an understatement! When I argued it, the rep went and spoke with management who surprisingly could lower it to almost what I was told it would cost. Fine. Will I be back? Absolutely not! I ALWAYS call ahead for a price. I ALWAYS call multiple places. And if you try just one time to rip me off, I do NOT come back. I shouldn't have to use my stern voice and point out that this is a bait and switch to get the price I was quoted!!!!! Ladies, I would not go here! On the $2k suggested repair, I really have to wonder if it's legit. I've had an oil change recently and they never said there was that particular issue. Don't worry. I already called to ask someone else to look at it. It won't be Hiley! read more

The worst dealership in Fort Worth. Probably only in business still because it's the only Acura dealer in the city. Really pushes you away from wanting to purchase an Acura knowing they are the closest dealer for service. read more

Friendly staff. This was my first time here & Al (service department) immediately greeted me, made sure he communicated what would be happening and kept me in the loop of any changes. I will definitely be back! Thank you all. read more

Sadly I've purchased from Hiley in the past, but won't do it again. GO ELSEWHERE! They'll get you in and started on the buying process, then hit you with ridiculous fees. Nearly $3k for a 'Pro Pack' that they will tell you is mandatory, and lately they'll charge you a Market Adjustment for the privilege of buying from them. Well guess what - not all Acura dealerships do this! It's a bait and switch and it's ripping you off. I have no affiliation, but go check Goodson Acura for example, it's made clear on their site that they will not sell anything for over MSRP. Full disclosure they also have a Pro Pack they try to sell, but it's under $1k vs nearly $3k + market adjustment markup at Hiley. Skip Hiley and look elsewhere for your new Acura! read more

Hiley Acura - Car Dealers Near Me - Fort Worth, Texas

I was just chatting with my son about needing an oil change and state inspection, and the very next day coupons from Hiley Acura came in the mail!! I made an appointment and dropped my car off for an oil change, tire rotation, and state inspection. They texted me a list of recommended maintenance and I was able to approve or deny any recommendations electronically. I brought my coupons when I went to pay: my original bill was around $100, after coupons it was only $43! Added bonus... they washed my car for free! AND they said I could bring my car by anytime, for a free car wash!! I love my Acura and I love Hiley Acura! read more

I really hate going here. My regular guy couldn't diagnose what was wrong with my car so I decided to take it to the dealership. My husband even pointed out that they sent a mailer to my house this week for 13% off all weekday repairs. The good: They fixed it, kept me updated, and were fast. Turns out the Bluetooth failed to turn off and would drain my battery until it died (mult times). The bad: They quoted me a price, charged me an additional $50 over said price for "parts" (it was clipping the wire from the Bluetooth ffs, what parts could that need? A "harness" holds stuff, wth) and then failed to honor the coupon because the price I was quoted as already "discounted." 13% isn't even that much, so that's just crappy business. I even asked for the itemized print out showing I had "discounts" but he said he couldn't do that because "it would close out the ticket." They then tried to tell me that I had "oil leaks all over the place," and other BS nonsense like my windshield wiper fluid was leaking. I told them I didn't care if it was leaking on my spark plugs, I just want to stop jumping my car. Staff was also unprofessional, even interrupting our face-to-face conversation to joke around and ask a coworker walking by to punch him. (He tried to get me to engage about it, but I responded I was a Parkland nurse, and you haven't lived yet until people try to throw pee at you on purpose). My service member guy (Al) also failed to wear a mask even though there were multiple signs on the outside and inside saying that customers need to wear masks, but I guess that doesn't apply to employees interacting with customers. They also bent up my license plates, wth. Thanks for washing my car. TL; DR: I only go here as a last resort and likely won't buy another Acura in the future. Their practice is crappy both in Ft. Worth and in Arlington; there's no escape. read more

Awful awful experience with this dealership to the point where I had to actually contact Acura customer relations. They damaged my car while in their care. They drove my car without my permission and I can prove this because I got toll charges in the mail after the fact. read more

Customer service is the WORST! PLUS THEY CANT FIX THE CAR I BOUGHT FROM THEM! I paid $80,000 plus i paid for the highest warranty. I made a appointment a month ago. They didn't have a loaner for me today. Really! I called 3 diffrent times to make sure about the loaner and never got a call back. Every time I brought my car in for service they messed something up, my drain plug was loss, my cabin filter lid was broken, they changed the wrong tire, they left half of the inside of my car apart, ect...I could go on. I have even talked to the owner. NOW the manger asked me, "why do you keep bringing it back if we can't fix it!" Then he called me a liar by saying, "we have ever done repairs for the clicking and you know it!" I am flabbergasted by the service and repair techs at this location. I have 2 invoices in my hand that state other wise. If this was my shop I would fire everyone in this place and start over! read more

Do not use this dealer! I brought my vehicle here for an alignment and to have a low coolant issue looked at on 5/23/23, and they told me the low coolant was due to it approaching the 5 year mark which is normal bc "the car consumes some coolant over time" um no it most definitely does not, unless there's an issue. That wasn't my issue however. I had a coupon for about $50 off a four wheel alignment which I had performed due to another dealer not doing the work properly. After getting my car back, I noticed there really wasn't an improvement, but I drove it for a while to see if maybe I was just imagining it. I called back later in the evening and asked if I could bring my car back the following morning and have them recheck it, as my car was not driving properly. They said yes and I took it back the following morning where I was told the "alignment was good" and that the car drives straight. So it must be me or the tires. Well I just had 4 brand new Michelins installed less than 1,000 miles ago, so it's not them! Also, of course it drives "fine" on the 2 min test drive on a perfect road. I took my car to a 3rd party shop, who was able to properly align my vehicle and even showed me some of the angles were in the red. I called and requested to speak to the service manager about receiving a refund since they were either unable or unwilling to properly align my car and here it is a week later and I have received absolutely no communication from the dealer. Clearly shows they don't care. TLDR : dealer failed to properly align my car and when asked to recheck said nothing was wrong, but upon visiting another shop they confirmed the car was NOT aligned and performed the work properly. read more

I wouldn't buy parts from this dealership again! They refused to return a set of parts that I had purchased a week before. I ended up trading the vehicle in so I didn't have a need for these parts anymore. One of the items was special ordered, and was told they had no way to return on their end and I was stuck with them. I even offered their Parts Manager to have me pay a restocking fee or something so that I can at least get part of my money back Over $1,000 in parts that now I'm stuck with. Their parts department did nothing to try to compromise. Their parts manager literally said "you ordered those parts, they're yours, you're stuck with them sorry." I don't understand how a dealership can't have a standard return policy on parts. read more

Eric Pillado, and Jacob Martinez were very professional in assisting me, to help get my daughters vehicle traded in at Hiley Acura-Fort Worth. Eric was proactive in getting the financing set up with a no hassle experience. He communicated with me throughout the process from start to finish, and was prompt in doing so. He was also attentive throughout the process in making sure he had any questions I had, answered. Jacob was also very attentive while my daughter and I were at the dealership, and handled paperwork in a timely manner. Also answered all questions my daughter and I had for him. I must say, initially, I was very hesitant to do business with Hiley Acura of Fort Worth, due to the multiple bad reviews I read online. However, after my personal experience, I have no regrets doing business with Hiley! Hiley will definitely be a dealership I will consider doing business with for my future auto purchases. Thanks a lot guys! read more

It was my very first time buying a car and Jim Haas made the whole experience smooth and easy. I am so happy with my purchase. Thank you Hiley Acura! My integra is awesome!! read more

Hiley Acura - Car Dealers Near Me - Fort Worth, Texas

No matter how many times I give this place a try ... it's never a good experience. They have you feel like they are doing you a favor no matter what service you come here for. I cannot wait to get rid off my vehicle and move on to a better brand who treats people like people. Is a complete disappointment. Over promising and under delivering. read more

Thank you, Jim Hass for a great and smooth experience buying our cars. Gracias to Mike de Leon por hacer el proceso de financiamiento fácil. Im coming back in couple of years !!!! Kudos to Jim & Mike! read more

Bought a car from Jim Hass. It was a 2023 RDX. It arrived sooner than expected. He explained everything about the car to be s d helped me get it set up. We were there about an hour and then got to drive it home. Couldn't be happier either their service and the the time they took with us read more

This place is absolutely terrible!!!! I wish I could give it 0 stars. We had an appointment at 1:30pm and didn't leave till 3:45pm!!!! Waited for over 2 hours just for an oil change. So expect to be there for a long time. Not to mention we never heard an update or an "I'm sorry". AVOID THIS PLACE IF YOU CAN. They will charge you extra for NO REASON!!!!!!! Also the employee who helped us said very unprofessional and inhumane comments about how you should sell your private body parts to get enough money to buy a new car. WHO says things like that???? Horrible service and horrible employees . You guys are awful wish I didn't have to write a review like this. read more

Listen to the reviews and save yourself the time and money. The service department will overcharge you and attempt to use their sales tactics to explain it away it's just a load of crap. They offer a rewards program that no one in the service department was familiar with. On top of that my car was returned with bugs in it which I definitely feel was done intentionally because it's something that's never happened before. Any other Acura dealership I'd recommend giving a try before you're disappointed with Hiley. If you know what's best for yourself stay away from this service department. And before you drop your car off shop elsewhere then call and ask this location the price (which I guarantee you will be more expensive than any other car repair shop after labor) because a $234 diagnostic fee is unheard of!!! Only good thing I can say is that Joe is a great technician but the cost of labor this particular dealership is charging is outrageous! Paid over $100 more for labor than I did the parts smh. read more

Hiley Acura - Bugs in my car upon return of vehicle - Car Dealers Near Me - Fort Worth, Texas

This dealership has access to more technology to effectively communicate with their clients than what we used to send men to the moon, yet, somehow its management encouraging the use of sales tactics from 1995 when car buying was done through local paper magazine ads. We saw a vehicle posted for sale, called at 9:30 on Saturday morning when dealership opened and were told "I see it in front of our office and it is current for sale". Our drive to dealership is just under 1 hour, during which I sent a message to our sales associate 20 minutes before our arrival - to which the associated replied "Sounds great, let me know when you are here". Upon our arrival, vehicle was on the lot with Texas Buyers Tag attached to it, dating 2 days prior. Classic bait and switch. I guess there is a reason for 2 out 5 stars overall rank for a dealership representing a global Acrua brand. I don't fault the sales associate here. So, to sales management in pre-owned department - congratulations. Just remember, in the age of the internet your lot becomes a second choice. read more

Wonderful experiences at a highly so far! Kat and Al have been my advisors, and I am so pleased with the level of service here. After moving from out of state, it can be very frustrating and intimidating starting all over again. But the service that they have provided matched what I am used to, and I am so happy about it. They are professional, thorough and take time to explain any issues and recommendations that they have. I look forward to continuing here for years to come. read more

Terrible service. Had an appointment for 10:30 Saturday morning. When I made the appointment, they assured me it would be a very short software update. No more than 30 minutes. I had many reminders that we had an appointment at 10:30 Saturday morning. We arranged our weekend schedule around this appointment. When we arrived at 10:20 Saturday morning, after a 2 hour drive from OK they told us it would be a two hour wait for our appointment. Never buy a car or go to their service department. Beware if your time is of any value. They do not value the customer. read more

Regrettably, today was my last visit to Hiley Acura... I understood that the service advisor needs to make sales commissions, but the right recommendation is the only way to have a sustainable business, not the unnecessary services.... I had a 2008 TL and have been having some electrical issues...Brought the car there and was told the HFL ahead draining the battery which is quite common for Acura... the cost is $906 and some other recommendations... total cost is close to $10K....Really for a 2008 car ?! Long story short, I decided not to do any recommendations that Setvuce advisor A or Service advisor Z recommended but pay the $155 for the diagnosis... Out of curiosity, I Called Acura in Plano, Steve was super professional and nice who told me that he would not recommended me to replace the HFL and some other big repairs since it is not worthy, but suggested me just unplug the HFL system with the cost of $135 worst case scenario.... Now I know which Acura dealer I should go for my two Acura .... By the way, I have been extremely happy with the service provide by The Parks Place for my Lexus.... read more

I went today to get an oil change and have the cabin and air filter replaced. I printed two coupons from their web site. Total should have been around $152.95 for parts and labor plus tax. Car is ready and they give me a bill for $191.00, there is an additional $25.00 for shop supplies on the bill. I asked about it and they told me it was for rags and oil cleaner in case some spills on the floor. I told them BullS**t and I would not pay for it. I can get 100 shop rags on Amazon for $24.99 and if your technician is spilling oil all over its your problem not mine. Anything else is the cost of doing business. They took it off the bill but made a point of tell me next time they will not waive it. DON'T WORRY, THERE WON'T BE A NEXT TIME!!! read more

I first got into contact with Hiley Acura while I was out of the country I saw the car I wanted on car gurus and filled out the information required to see what a quote would be on the car which was a 2023 Acura Integra. The very next day I got a call from a man named Gavin Samples he sounded very calm and asked if I would like him to send me any information on the car which I replied with no. I made an appointment for Tuesday and went to talk with him. I'm 18 years old so the car would have been my second vehicle ever so I was looking for a very special deal. I told him before the appointment my goal was to get an even trade for my car meaning I don't owe him any money. Most dealerships will try everything in there power to not give you an even trade and my car I was trying to sell was a 2022 Subaru outback wilderness. While most dealerships would try everything in their power to not give you and even trade Gavin tried everything to give me an even trade and was not forcing me to owe any money at all. At the end of the day he was super nice and I ended up getting an even trade. I know the reviews on this dealership aren't great but I do highly recommend trying to get a good deal through Gavin read more

If you bought a used car from Mac Churchill and purchased a service contract with it, Hiley WILL NOT honor that contract. They only honor Acura and Honda service contracts now. So, it doesn't matter that I was told when I bought the car that the service contract could be used at any dealership, the service advisor for Hiley said it's up to the dealership if they want to honor it. So my free oil change ended up costing almost $60. I went ahead and let them do it because I was in a hurry....2 hours later I was able to leave! I got there at about 8:30am. At 10:25 they were finally done, even though he said it would take about an hour. Apparently it took almost 45 minutes for them to figure out the paperwork. I will never be back to this dealership again. read more

I would give 0 stars if possible. I have purchased many vehicles over the years, but this was the most dishonest dealership I have ever seen. They will promise you the world and not do a damn thing for you despite what they promise. They use cheap parts on used cars just to get them off the lot. To get me to buy a car, they put in a "new" battery that ended up being refurbished and for a different car. It went bad 2 weeks after buying the car. They put new tires on my car that all had to be replaced 1 month after buying the car because they were such low quality that all 4 tires were coming apart. They even agreed and literally said there was nothing I could do about it. The old manager with suspenders and bow tie is the most crooked of all! read more

I am terribly disappointed with this dealership. I traded a vehicle in to purchase a used truck and while I am exceedingly happy with my truck, my experience with the dealership post transaction has been abysmal. They have not yet paid for my trade in vehicle and as a result, I am still on the hook for the note. They have told me that they sent a check via snail mail but as it turns out, they sent it to the wrong address. I am still in the middle of trying to get this sorted out and I can't get anyone to talk to me on the phone even though I have left repeated messages for staff members and even David Gomez, the general manager. Nor will they even follow up on questions I have regarding the transaction via e-mail. Its like they were more than happy to take my money but they are not about to lift a finger to fulfill their obligations. I would not consider doing business with this dealership ever again and I would hesitate before going into business with any of the Hiley Motors groups. Very very poor customer service after the sale. read more

I'd buy a team of mules before buying another car from these people! Leased a brand new MDX from Churchill. Had an issue and the new owner, Hiley and specifically David Gomez, Managing Partner, told us to get satisfaction from Churchill! I'm guessing by his flippant response that he had no plans for selling us a car in the future. We love Acura but will have to find a better dealer. read more

I would recommend almost any other dealer group but Hiley, but I'd definitely suggest you steer clear of this one. Went in for a Civic Si priced below $21,000. By the time I saw the pricing it was over $24,000. "C.A.R" Cost of average reconditioning.. S.C.A.M. Reconditioning is completed on a used vehicle before it's sold. This "C.A.R" is really just them adding back to the price of the vehicle, so they can list it online for the cheapest price around and still have "justification" for why the price changes when you show up. Any price you see, expect it to be $1,495 higher upon arrival. I was informed $1,495 is the minimum "C.A.R" added to the price of "every vehicle on the lot". All this being said, I'd just avoid this store entirely unless playing unwinnable pricing games is your hobby. Now you'll know in advance why the showroom floor is empty when you show up. read more

***STAY AWAY FROM THIS PLACE*** I would give 0 stars if possible. I have purchased many vehicles over the years, but this was the most dishonest dealership I have ever seen. They will promise you the world and not do a damn thing for you despite what they promise. They use cheap parts on used cars just to get them off the lot. To get me to buy a car, they put in a "new" battery that ended up being refurbished and for a different car. ***STAY AWAY FROM THIS PLACE*** read more

This is our 4th Acura from Hiley Acura and the experience just keeps getting better and better. Jim made the buying process of my new Type S super easy and fast!!! Will definitely come back for the 5th. read more