Every time I have an issue with my car, they go above and beyond. The owner Joe, his son Zack, and…read moretheir mechanics are professional, helpful and fair in their prices. The services are top quality. I will never go anywhere else.

High Quality work at reasonable prices. Professional, timely, and courteous. Appreciate their…read morehonesty when dealing with issues/problems.

Super nice workers and super fast service. Had my check engine light on and they cleared it and…read morefixed it in under 15 mins and then didn't even charge me. Would 100% recommend them for any issues you have.

CUSTOMER BEWARE unless you're getting a simple oil change or minor maintenance please look…read moreelsewhere. Manby the name of Colby is one of the managers that i mainly dealt with. The diagnostic process is a rip-off, made me buy new radiator and a bunch of other unnecessary parts totaling over $1000. all i was offered was a free oil change. Came to find out all i needed was a water pump seal for my coolant leak ($5 part). This process was a total nightmare several trips back and forth. I wouldn't wish this in my worst enemy. They'll bleed you dry for as much as they can for unnecessary labor hours and parts. i have proof and receipts. Id rather pay $200 elsewhere for a oil change before i ever bring my vehicle at this establishment again. $1000 down the drain

Called and got a quote because Grain Valley Muffler couldn't get me in until the following day…read more Called these guys and was quoted nearly triple what the other shop quoted. I told them how much higher they were than their compeitor and haggled a bit on the price. He said he'd talk to his boss and call me back. No call back, so I called and said I'll pay their price. I decided it was worth the extra money to get it done same day. I show up 5 min early and I'm the only person in the lobby. No one says a word to me or even looks at me. After a couple min, I say something to the guy in the lobby so he knows I'm the guy there for the appt (he already knew). I sit there for another 15 min while he makes phone calls and carries on with business like there isn't someone there for an appt. Needless to say, after 20 min of sitting there, I left as it was obvious they were doing me this way on purpose. If you didn't want my business say so. Having me waste an hour of my afternoon was pretty uncool. Felt like I was in JR High all over again. If you want to save yourself an experience like this and a lot of money, take your business to Grain Valley Muffler. Side note: I tried to talk myself out of leaving this review. Couldn't do it. You don't treat customers this way. I'll match your pettiness.

Just had post a short message thanking Jim for the prompt, professional, honest service I received…read more I was very impressed and will definitely be back .

Wow, what a refreshing change from what you usually get from auto repair shops. No wonder they are…read morealways busy. Fair and honorable I guess is what I have to report. I had a good experience.

Took my car in to get a quote on what was wrong with it. Dropped it off at 8am and did not get a…read morecall until 7pm after I left several messages. The owner told me some BS about his workers were hungover and left. No one ever told me it was $94 just to look at it and they refused to work on it saying it was basically too hard and they did not have skilled labor to do it. Avoid this place and find a better shop

This is an upstanding auto shop. I brought my car in for repair, and they fixed it in record time,…read moreand there were no hidden charges. They were honest, and I truly appreciate that. It feels good to know there's a place I can take my car for repair without worrying that I'm being taken advantage of.

I would think twice before going there. I had an air conditioning unit that would blow cold air…read morethen stop, then blow cold air then stop. I took it to TSM and they told me the compressor was bad and that it would be $1300 to fix. I was concerned, but I went ahead and approved the repair. I picked up my car after they had closed and while driving home, the cold air stopped blowing!! The original problem was NOT fixed it would work, then it wouldn't work, just like it had been doing before the $1300 repair. I took my car back the next day and they said there was a circuit that was dirty which was causing the air conditioner to quit, and oh, by the way, the compressor was bad too, so the $1300 was necessary. In the end the TMS auto, the' Elite Ethics Certified' repair shop is nothing more than a parts swapping repair service, that will support their mechanics regardless of the cost to the customers. So, think twice before going there.

I have been bringing my cars here for over 15 years. We moved here from San Francisco to Lees…read moreSummit and found this cool shop one day. Chris the owner has worked on over 10 of my cars, for custom Flowmaster exhaust systems to even a simple Missouri Vehicle inspection to register my car. I trust them with my car needs, pricing and service is more reasonable than the dealer. (Obviously, lol)

We are so glad these guys are there. They always fit us in and we never have to wait too longThey…read moreare very customer oriented. Reasonably priced.

Fantastic service. Reasonable price. A different garage suggested that it would cost about $1,000…read moreto fix my Honda sliding van door - that did not slide well. But, New Concept fixed it for only $54. I was surprised. Door now works great. I will go back here! Strongly recommended.

what's the point of having scheduling? I scheduled and oil change and tire rotation and when I…read morearrived they said it could be 2 hours before they got to my car. Maybe you shouldn't offer online scheduling if you're not going to actually make it work for your now ex-customer. You guys used to be excellent.

my granddaughter's car was in there. They charged her $700 just to return it in the same condition…read more take it to a European. Shop because it was something to do with the timing. Another mechanic looked at it read the codes put in a coil solved out to them told who I was what it was about they put me on hold just never to answer my phone call wrote reply about trying to reach out to granddaughter never did all made up. Would never take it to this place.

Had my vehicle towed here when it crawled to a stop while driving it…read more They diagnosed it and realized it was out of their realm of repair, which was the transmission. Now when they called, they told me they figured out what the problem was, without pulling it into the bay - so they didn't even charge me. Any other place would have charged me even if they didn't pull it into the bay and just took minutes out of their day to look at it. Even though transmission work, isn't their bread and butter, their honesty speaks for itself, as well as not trying to nickel-and-dime. They will definitely be my primary spot for mechanical repairs in the future.