Very nice experience. He took care of my loose ring with a sizer that made it fit perfectly. He…read morealso took spacers from my watch band and now that too fits perfectly. Big difference in both. They have wonderful jewelry. I will be back to check that out more next time!

I brought in 4 rings & for repairs & sizing. All four were bent and beaten up pretty bad. I also…read moretook in my tennis bracelet to have the clasp repaired. That was on Monday 11/24/14. I was told if they weren't done by Wednesday the 26th, it would be after Thanksgiving because they would be closed Fri. & Sat.due to the holiday. This was fine with me. I got a call on Tues. telling me what the cost would be and that I could pick them up Weds. I liked the personal service we got from Dan the owner. He knows his stuff that's for sure! He ought to, they have been in business over 50 yrs. All of the work is done right there on site. Don't let this small shop fool you. The customer service & work were far better than the large chains. Also, the work done was very affordable. I will be going there any time I need work done in the future!

I've visited Paul Medawar Fine Jewelry numerous times throughout the past few years. Every time I…read morewalk in, the staff is quick to offer a friendly greeting along with their expert level assistance and knowledge. I've mostly worked with Adrian who is a total expert on their wide selection of watches. His knowledge on the style and craftsmanship of all their luxury brands is beyond impressive. I often find myself having a great time just talking with him and learning about the intricate details and history of the different brands they carry. This ultimately resulted in me purchasing a Grand Seiko with the most amazing "snowflake" dial and brilliantly polished metal. I'm in awe every time I wear it. Throughout my visits, I've seen all of the staff eager to help every customer. From walk-ins who just need a simple battery replacement to customers with complex custom jewelry designs, or couples looking for the perfect engagement ring, the staff at Paul Medawar provide the highest level of customer service. If you check out their Facebook page or Instagram account, you can also see the pride they take in their profession. Adrian and Dan often post short watch review videos explaining the history, style, and quality of many timepieces they carry. It's a great way to learn about these pieces in your free time. Shopping at Paul Medawar will leave you with a beautiful, high quality collection, as well as a new found knowledge of the jewelry you will wear for years to come.

The service and professionalism of the people at Paul Medawar Fine Jewelry have made me a customer…read morefor life. I came in with a vintage 1978 Rolex Datejust that has been in the family since original purchase. It needed serious TLC to just be wearable. I was not an established customer, I had no previous experiences with this store. They could have easily said "Sorry, this isn't fixable, but we can sell you a new one." But they didn't brush me off. They took the time (about an hour) to explain what was and was not possible - and why. Ultimately, I just asked David 'What would you do?'. His advice was perfect. Rather than spending thousands of dollars to dramatically alter the watch with new parts etc., he said he could bring it back to wearable condition for the cost of an hour of his time. David did what he said he would do, delivered more than I expected, and I doubt they made a dollar profit from it. This place is the definition of 'class'. My vintage watch is in great shape now and will be worn on special occasions to preserve it for the next generation. In the meantime, I'm in the market for a new daily driver Rolex - and I hope to buy it here.

For years (30) I have always sent my Tiffany watch back to the store for battery replacement. Such…read morea pain in the butt and expensive. I found this company offering same day, actually same hour service ( did it in five minutes) and charged me $20. So freaky fast, and I got a Twix bar with my receipt!!! Ha. I will be back.

1 Star Terrible…read moreexperience. I will not be returning. I brought my Omega Seamaster in for a helium escape valve/crown repair or replacement. Shlomo, the owner, told me the watch would be ready within one week. Two weeks later, Beth called and told me they had ordered the wrong part and would need another week. Then, oddly enough, she called me the very next day and said the watch was ready. When I went to pick it up, I was immediately pressured to pay before I was even given a chance to properly inspect the watch. I asked them to slow down because I wanted to make sure I was paying for the repair we had actually agreed upon. When I inspected the watch, the helium crown came right back off. What I found particularly frustrating was that, instead of acknowledging that the repair needed to be addressed, they challenged me as the owner of the watch and told me that I was unscrewing the crown too much. I know how I had been handling my own watch, so I found it very disappointing to have the problem attributed to me rather than simply addressing the fact that the crown had come off. I made it very clear that I wasn't trying to give anyone a hard time. I simply wanted to make sure I was paying for what we had agreed to, and I told them that I wanted to do good business and resolve the situation fairly. Rather than escalating the matter, I asked them to fix the watch and told them I was willing to give them additional time to do the repair properly. They apologized, and I left. Another two weeks passed before I was finally told the watch was ready again. I returned the following day, but Shlomo wasn't even there. Once again, before I could finish inspecting the watch, Beth was already pressuring me to make the payment. At this point, I just wanted my watch back so I could take it to an actual Omega dealership and have it properly inspected. I paid the amount we had agreed upon and left. As of writing this review, I honestly don't even know whether the watch has actually been repaired properly. Beth told me that it should be and that Shlomo had tested it to make sure everything was correct, but after my previous experience with the repair, I don't feel comfortable taking that at face value. I plan to have the watch inspected by an Omega dealership to determine whether the repair was actually completed correctly. My issue was never about refusing to pay or trying to give anyone a hard time. I was patient, reasonable, and gave them multiple opportunities to make things right. I simply wanted the agreed-upon repair completed properly and the opportunity to inspect the watch before paying. If you're trusting a business with an expensive watch, you expect professional workmanship, clear communication, and to be treated with respect when something goes wrong. Unfortunately, that was not my experience here. I will not be returning.

amazing service and could not be more impressed with this place! needed a pearl bracelet strung and…read morerepaired for a gift for my niece and everyone there was speedy, friendly and helpful! would highly recommend to anyone

Called a week before my wedding needing a prong moved on my engagement ring as I noticed it had…read moreshifted. Sent pictures through email and they said they could do it no problem! Took it in and they fixed it in under 5 minutes and many other jewelry shops were booking 2-3 weeks out for repairs which I did not have time to wait! They were SO awesome and helpful! Really appreciate their work!!

Visited Dekker's for possible watch repair request Staff very kind and helpful. Battery was good…read moreinformed me 3 batteries in watch all looked good perhaps adjustment might help return if watch stops. Did not charge offered but very honest young girl declined as simple adjustment. Very impressed will return to hard to find honest repair and sales. Thank you Dekker's Jewelry Zeeland, Mi Satisfied Customer:)

On the two occasions I have needed the expertise and knowledge of a skilled jeweler , Wendy has…read morecome to my rescue ! I am grateful for her kind attention and ability to quickly address and solve the problems! Last Christmas, she beautifully engraved an antique locket for my granddaughter... beautifully done and now a treasured piece of jewelry! So grateful to have this gem of a jewelry shop so close by!

Once can never underestimate the value of time, or knowing the time for that matter. For example,…read morewhile out on the town, I have encountered numerous opportunities to provide my future girlfriend (yes, you cutie at the bar) an answer to their question "what time is it?", only to be stricken with agony for my watch battery had died during the great slumber of 2020 (e.g., COVID). Now, I can already hear the bro's going "that's why you got a phone bud", but you're wrong - did James Bond light that girls smoke using a turbo charged butane lighter? No dawg, he used an elegant refined piece of modern civility to light that stick! Anyways, wandering the sidewalks of Monroe I stumbled upon Superior Watch Repair. Entering the establishment, I could tell the proprietor took great pride in attention to detail and made a point to please the customer. Marveling over the limitless options of watch bands and Grand Rapids souvenirs (I'm coming back for a GR hat or keychain or coffee mug - can't decide) the owner greeted me. Taking a moment from working tirelessly and sensing my quandary, he offered his services and replaced the battery for my timepiece. For less than $20 and 5 minutes of my day, my problem has been solved! Ladies, I am your man the next time you ask "what time is it". Pros: excellent service, affordable, lots of options. Cons: none

Amazing customer service. The proprietor was very kind and very knowledgeable. I used to work in a…read morejewelry store and if you have a special watch, bring it here -not a box store or shop that doesn't specialize in watches. It's hard to find craftsmanship like this anymore. We're so lucky to have a shop like this in GR! We will definitely be back!

Couldn't repair the clasp on a pearl necklace? Claimed they are unwilling/ incapable of repairing a…read moreclasp? Have purchased other items from the store. Very impersonal. What you would expect from a chain jeweler.

My husband had worked with Kesslers to get a stunning engagement ring for me and the whole process…read morewas amazing for him. I've since gotten my ring resized a few times, solders the wedding band on, lost a diamond and had it replaced, and gotten it cleaned as many times as I can get in. The service is always exceptional and everyone is so kind. We went back 2 years ago for a diamond necklace for valentines and had yet again, great service. I recommend Kesslers to anyone who asks as their service and the amazing warranty are so worth it.