The best thing this Ace has going for it is the location which is a five star. The staff is not very knowledgeable so for that I'd have to give them a three star. But, they also don't try very hard so even though their knowledge is not there (as compared to, for example, the Aloha Ace Hardware) instead of seeking help from other staff in the store or working more to understand the problem, they basically say, "good luck with that". I'm writing this review from multiple experiences so I'm summarizing a bit but, for example: sometimes I come in because I'm doing a DIY project and I need something, let's say landscaping stakes. I'm sort of making this up just to illustrate the point. So I explain this, I want to make my own landscaping stakes. Here's how this would go at the Aloha Ace Hardware: Helpful hardware wo/man: "Ok, so you want something to stick in the ground so that you can hold things down like drip lines or landscaping cloth?" Me: "Yup, exactly." Helpful hardware wo/man: "OK, let's go over here and look at our wire. How about this, will that work?" Me: "Well, I think it's too small, it won't be strong enough" Helpful hardware wo/man: "Hm, ok, let's look over here. Here's some aluminum flat stock. Could you cut this up and use it like stakes?" Me: "That's a good idea but it looks like it will be too expensive." Helpful hardware wo/man: "Have you considered using wire coat hangers?" Me: "We only have wood and plastic hangers". Helpful hardware wo/man: "You know, I think you can get those on Amazon for something like $15 for 100. Would that work?" Break. Ok, so here's how that whole thing would work (theoretically, again, I'm just summarizing many different experiences, this particular one is made up) at the 25th ave store: 25TH Ave hardware wo/man: "We don't sell landscaping stakes." Me: "Oh, ok, do you sell anything like them?" 25TH Ave hardware wo/man: "Like camping stakes? No, we don't sell any camping gear." Me: "No, I mean, do you sell something I could use to make these things?" 25TH Ave hardware wo/man: "What are you looking for?" Break. In reality, I don't think this is a staff problem it's a management problem. Here, there is not your typical Ace mentality of "tell me your problem, I WILL help you" it's more like: "Tell me what you want and I'll tell you what aisle to look for it." I want this store to be successful but unfortunately, it's sort of a last resort for me and when I go it's fully with the expectation that I'm in this not so big warehouse store, on my own. Sometimes, I feel like I'm better off in a huge warehouse store, on my own, since there at least I have more options to look through. Overall, I would really give this store a two star but that's such a poor score and I want to help the store survive so I'm going to game the system and give it a three star. read more

Best and most personable service. I love the positive attitude in the store and got great service at the key station. Clerk was getting ready to go on break and immediately another clerk stepped in. I was looking for another product and he walked me over to the area instead of pointing to the aisle. Thank you for a wonderful experience. read more

The family loves having a hardware store around that doesn't force them to drive down to the Home Depot/Lowe's megaplex on TVH, but as has been mentioned here before, location is kind of all this Ace has going for it. We've been shopping here for various items since it opened, and you're clearly paying for convenience. Bags of weed-and-feed, soil, and ready-mix concrete are all readily available, but are easily more expensive than you'll find at big-box stores. But that convenience is often worth the price, especially if you aren't buying a lot of the product. A look around the floor, however, makes me wonder if management isn't making up for bad seasonal decisions on its everyday items. Every winter, the place stocks sleds, snow shovels, and ice melt as if we're in Minnesota. It's Hillsboro, Oregon: Beyond the elevations, you're lucky to get maybe a day's worth of snow or ice here a year. Then there are the holidays: The store just brings in a bunch of pre-cut trees, piles them in a fenced area that typically houses grills and lawn furniture, and makes no attempt to tell customers that they are there for purchase. By January 11, they still had 13 trees bound up and on the lot. There was no signage on the store indicating they were selling trees and no indication inside that somewhere behind an entire floor of December grills and smokers, there's a tree lot. "Stocking stuffers" linger up front for months. Novelty tchotchkes line shelves to checkout unsold and collect dust until next season. And the items you ARE looking for? All somewhat locked away behind half-shut glass enclosures for tools and hardware. The word is that this place got absolutely pounded by organized shoplifters when it first opened and it's made none of the adaptations that surrounding stores have since the pandemic (changing layout, obstructing easy exits) to fix the problem. Instead, each customer is just asked at loud volume if they need help finding something. The staff asking that question is a mixed bag at best. Some are regulars who know their way around both the store and the equipment and can make tasks like mixing paint seem relatively straightforward. Others seem more preoccupied with striking up folksy conversation, harassing folks in the aisles, and--on the rare occasion they're actually needed--doing as much as they can to prolong the process as possible. During a recent Sunday visit, mixing a small can of paint somehow required three different employees and absorbed an amount of time long enough to allow a nearby megachurch to let out and have half of the congregation use the place as both a coffee circle and day care. Amid their conversations with those parishioners and their it-takes-a-village approach to congregational parenting, the staff couldn't be bothered to release one small can of paint from the shaker. By the time we received it, the can arrived with multiple queries about the color-indicating dot on top, stirring sticks, and openers. I've come to genuinely dislike the experience of visiting this store and can see why it's in the same shopping center as two bars and a liquor store. The degree with which both its inventory and staff can try a customer's patience both outweighs the convenience of its location and can drive even local teetotalers to a quick sip of cocktail-grade anesthetic. read more

I walked in and Abel was right there, greeted me and asked if he could help me find anything. He took me right to what I needed, loaded up several bags, pushed the cart for me to the check out, then helped me load the bags into my truck. Best service I have had from any business in a long time! Thank you, Abel! read more

They have a very bad 30 day product return policy. I bought a wheelbarrow with a plastic carrier on April 27, 2024. I spent $65 for it and not even a year old it cracked. I had to buy a new metal carrier from Home Depot. read more

Hillsboro Ace Hardware - Cheap material don't buy here - Hardware Stores Near Me - Hillsboro, Oregon

Make sure you check your paint with 30 days . I got shit paint . It was like painting water color. Probably not getting house paint here .

a dryer cord here is $29.99 but it is only $19.99 at the forest grove location and $27.99 at the pearl district in Portland. What a price gouging scam. Same brand, same model number on all three. read more

We are long time customers and have spent a lot of money in here because it was convenient and I love the Stihl guy. Recently I bought a BBQ brush which began to loose its bristles the first time I used it. They wouldn't take it back, so I'm done. They've lost a customer for less than $20. read more

Ace is not the helpful place. I had a 5$ reward that loaded when I came in, but when I got to the register, it said there was an error. I asked the cashier if she could see it on her end since they ask for our number and she said nope. It then listed an 800 number to call, so after 5 minutes of prompts, the guy said he could see but couldn't help me. He only said it would show up eventually. I told him it was already there and went away, but he just answered the same. I will never come here again because they're too disconnected. Franchises are always a bad choice for the customer. Two hands doing different things. Without the 5$ off, anywhere else is cheaper and will treat you better. read more

Always great help finding my product. Good amount of stock so check them out Seasonal products are available in the front of the store. Good sized parking lot for any kind of vehicle. Other businesses are located around there and big sized parking also. A few restaurants around and a grocery store across the street. read more

We no longer live close to this one, but were In the area and stopped in to get what we needed. Customer service was great and we found what we needed. read more

Brand new! This Ace took over where the Marshalls used to be. I went to the grand opening this weekend and see myself coming here a lot in the future. The aisles are well stocked and have a great variety of goods. From gardening, to tools, to paint, to cleaning supplies. Even canning and general kitchen utensils. If you need something for your home, this store will likely carry it. I'm also guessing that if they don't carry it, they will happily order it for you. The staff were friendly and the store was clean. I'm hoping this will stay the same in the years to come. read more

The manager Brian always very helpful and friendly each time I visit store. I badly needed some canning jars which at the time were out of stock. Brian stated when they received them he'd give me a call. He took a minute out of his time to contact me they were in. I dashed down to the store he had them at the front counter. This is one of my favorite stores to shop A lot of everything there. Thanks also to his other staff members willing to help me at any time. Keep up the good work. Thank you so much it's a pleasure doing business with you. Larry & Chris B. read more

Great customer service. Friendly staff. They may not always have what I need. But they will always offer suggestions as to where I might find it. read more

Bought a 2-pack of padlocks, but bought a smaller style than I actually wanted because they were out of the larger size. Tried them but they were, in fact, too small for the gate latch. I was by another Ace so went in to return and buy the larger which they had, but they said no returns from another store - another ACE HARDWARE store, and they told me that I could return it at the one in Hillsboro where I bought it. However, the Hillsboro store (WHERE I HAD JUST PURCHASED THEM) told me they didn't take returns, even for an exchange! The nasty little girl behind the counter then told me to get out!! What?? Just because I was shocked and pissed at their treatment! Oh yeah, I 'm no longer welcome there!! LOL!! Like I 'm ever going to an Ace Hardware ever again! read more

I go here from time to time because of the convient location, 10/1/23 will be the last time. Today I ran in grabbed a few things and went to the checkout. The man in front of me was checking out and he asked about the price of the product because it was shown as on sale. The girl at the register asked a guy on the floor to check and he came up and confirmed the sale price. The girl at the register proceeds to lecture him that he needs to tell her something is on sale and that these things don't update themselves (the prices I assume) he simply replied that he also was unaware it was on sale and he went back to work. When I went to checkout I placed my items on the counter and the girl looks at me and says, how much are these? I told her I dint know, I just grabbed what I needed and didn't look at the price, her reply was to lecture me on how if I dont know the price how is she supposed to know what to charge me. I couldn't believe how rude she was about it also. So I just looked at her and said, ok we'll go somewhere else. The idiotic look on her face tells me she is not used to anyone not putting up with her BS. ACE lost a customer for life because of her rudeness and incompetence, which she clearly believes is everyone else's fault. read more

Brian the manager has a great team of employees, wow !! yes really !! Before I Mention all the employees names who gave great service, Brian himself went beyond 5 stars and helped us on a special request. Tony,Daniel,Levi,Lou good job guys.. keep up the great service & will tell all my family, friends and customers. #1 is what we love to see and hear read more

Not a good place to shop. Poor customer service at this location. Overall ACE stores are pretty good, but this one is not.

So this morning I call and ask if they have regular mouth canning lids, yes we do. So I ask if they could please set aside two packages. My husband who has drove 17 mi one way is there now. No we can't sell you the lids because in the meantime someone placed an online order and they are being held for them instead. So after traveling that far, only to find out that they will not sell them to him pisses me off. This store is the worst Ace Hardware that I have ever shopped, they are mostly rude and not helpful. I know employees are hard to come by, but the customer service that this store offers is beyond awful. read more

They have really rude employees at this store! They are incredibly unprofessional.

great location for me but prices are higher than Forest Grove store,found out accidently when i was online searching for Durhams wood putty. i was shopping online and realized I was at the wrong store when i got to this store the price was doubled read more

I'm excited to have an Ace nearby, but was disappointed. I've come to expect excellent customer service from Ace, but didn't find it at this one. Had to walk up and down the aisles looking for someone, then when I found someone they seemed put out, and really weren't helpful. I had this experience with more than one employee. They tried to act like they knew what they were talking about but when I told them I'd researched the issue, they clearly didn't believe me. They didn't know and couldn't be bothered trying to find out. I'll probably continue to drive further to the one on TV hwy, where they're actually helpful. read more

So thrilled to have an Ace Hardware in Hillsboro. The staff is friendly, knowledgeable and usually has what I need. Even if the cost is sometimes bit more than a big box it is well worth it to same the time, get the help and especially support local. Thank you Ace for being here. read more

Henri is THE BEST! He has gone out of his way to help me find parts for a project. Very knowledgeable, kind, treated me with respect, and enjoyed helping me find the right parts needed. Anytime I go into Ace Hardware Hillsboro, it's Henri that I look for. He is awesome. Sue Swain read more

I went into Ace in Hillsboro Oregon this morning, I have been a loyal customer since their first day, and I went in today because I needed face masks or something to protect me from this awful virus, so that I can properly care for my 91 year old mother, I have health issues and so does she, and I was talking to the Manager and he said that they were all out, but he did not tell me that they had ventilator masks until someone ask for them, and then the manager allowed this person to buy all of them in stock, that is hording and it is wrong in the face of this crisis to allow someone to hoard life saving products is not only wrong it is abominable, and I will never shop there again and I will report this to the proper authorities. read more

I was so excited when I found out this location was opening, but I was even more excited when I met the staff at this location! They were friendly, knowledgeable and eager to help! It felt like I was talking with old friends and it was my first time in! I was not familiar with the closing times and had just picked out the gloves I wanted when I realized they had been closed for 5 mind! No rushing me out the door and no reminding me when they close. When I realized my mistake I apologized and they told me it was no problem at all they were just glad they had what I needed for the job I was planning. Outstanding service especially from Tracy! You have made a customer for life with your amazing service! read more

I was excited when the new location opened close to me. When I went in to look for a certain kind of pliers, I was disappointed that everything was behind a locked cage. Since I was unable to pick up anything and look at them, I was forced to find help. I asked the employee why everything was locked, it's not like you're selling jewelry. His answer shocked me. "The manager told us that when customers stop stealing, he'll think about removing the locks!" Remember, this was the grand opening. I found this extremely offensive. If they can't trust me enough to handle a pair of pliers, they don't need my business. I'll go to Forest Grove or Aloha. read more