Both the man and the woman are rude, terrible customer service skills. I've come repeatedly for dry cleaning and tailoring. Every time they both sigh heavily as if I'm asking them to do something that's not related to their job. Why have a business like this if you don't want the work and to get paid for it? I never complained about prices or anything, but they act like they have to go above and beyond every time and I'm inconveniencing them by being their customer. They also roll their eyes and complain if I try to confirm what they say or just confirm my question so there's no misunderstanding. I usually come here because of the proximity to my home, but I've had enough and I'm willing to go farther away and pay more for honestly better human interactions. read more

I do all my dry cleaning here but only because it is so convenient. I also do not do a lot of dry cleaning. They do a good job but I wish they did it a bit faster. It takes about 4-5 days. I don't remember how much it costs to clean garments but it cost almost $30 to clean my comforter, about twice as much as I would like to pay. I have also had them alter some pants. They did a good job raising the hems. This service was more reasonably priced, just under $10. They have good hours and parking is not difficult. You can park on Boston Ave. or in the lot behind the cleaners. I wish the shop was cleaner and it smells like the chemicals they use to clean the clothes. English is not the first language of the owners. I have a hard time understanding them and worry that they won't understand my directions for alterations, although this has never been the case. P.S. Check out the cool mural painted on their wall on the Winthrop Street side. It was painted last August by local kids. read more

Hillside Cleaners - Hillside Cleaners from Winthrop Street (taken from Google Maps, street view) - Sewing & Alterations Near Me - Medford, Massachusetts

This review is specifically for their tailoring services. Would give them zero stars if I could. I had them tailor three button down shirts: one hem, three shortened sleeves, and removing one set of shoulder epaulets. It took them a week. The original price I was quoted was something like $45 or $50, and when I came to pick them up I was told that I would have to pay $80 because the work had been more complicated than expected. Okay, that's a lot of money, but I paid it. I'm a short, chubby, butch dyke, and I'm willing to pay more for shirts that fit right. I have to get a lot of tailoring done in general, and I was hoping to establish a good relationship with this tailor just down the block. So I pay the $80. My clothes were in dry cleaning bags, and while I was paying at the counter I thought I saw some stray threads around the sleeves. Coincidence, I thought. Just some extra bits of thread that got stuck on the shirt. I was so wrong. I got home, took the clothes out of the bags, and discovered the worst sewing jobs I have ever seen. Aside from the fact that all the work was done (shirt actually was hemmed, sleeves actually were shortened), everything about the sewing was awful. Seams were crooked, uneven, and the stitches were often way too big. It looked like not a single thread had been tied or cut off at the end, so there were pieces of thread as long as my thumb just hanging out at the ends of the seams. This is not small nitpicky stuff; this is the kind of bad sewing that is noticeable from three feet away. On the long sleeved shirts that had their sleeves shortened, all they did was move the cuffs back, so I have some seriously awful balloon sleeves. Now, I know that shortening long sleeves well is a more complex process, but every other tailor I've ever been to has done it without even asking. I have been and am happy to pay more to avoid balloon sleeves! But apparently my $80 didn't cover that. Bottom line: I could have done a better job myself, in the dark, with safety scissors and dental floss. Maybe these people are great dry cleaners, but for God's sake don't let them tailor your clothes. read more

+inexpensive +turn pants into shorts for $12 +courteous workers +medium starch -cant turn shorts into pants -at the bottom of a hill read more

Apparently, at Hillside Cleaners, "Same Day Service" means a two day wait. I had a few shirts I needed dry cleaned by the end of the day. I went in around 8:45AM and was told they wouldn't be ready until two days later.I asked if anything could be done since they clearly advertise in their window "Same Day Service". I was told nothing could be done. So, I picked up my shirts and went to another dry cleaner (Hawk Cleaners in Teele Sq.). They were able to do my shirts by 4PM that day. read more

After about 5 passes through this laundromat my shirts were ruined - just disintegrating from whatever harsh chemicals they used. They also botched the hem of two pairs of pants and ruined a pair of my wife's pants. DO NOT USE! read more

Pretty quick, friendly, and the price is right. I think that sums it up for me. I've had them do suits, trousers, and shirts and they'll do them just right without the weird dry cleaned smell. A little bit of advice..for dress shirts, have them dry cleaned but ironed without starch. The starch tends to kill them. A 90 something year old Brooks Brothers tailor gave me that tip so it has to be true! My dad has had them do alterations for his trousers and khakis and they've both been done well and really, really quickly. He's a fan and refuses to use my tailor anymore. Drop stuff off today, get it back tomorrow evening. I think they do same day as well. read more

Things I like: turnaround time is negotiable, and can be fast. My shirts are always starched and extra crispy. It looks like other reviewers don't like this, but all my other dry cleaners have left some wrinkles in my shirt. Bad: sewing work is subpar. They reattached a hook/button/slider thing to a pair of my dress pants and it broke off the first time I wore it. They were also not able to get all the stains out of my favorite shirt. read more

I've been going here consistently since I moved to the area over 4 years ago. The owner is hard working and always pleasant and I've never had an issue with my shirts/pants/suits. They're pretty fast too - I've dropped a load of shirts off on Monday morning before work and have been able to pick them up Wednesday right when they open at 7. (yes, I procrastinate and wait until only the worst shirts are left to wear) read more

Great customer service, satisfactory work on my clothes, and at an affordable price. They make my clothes look brand new every time, so I know I can trust them with my clothes. read more

I have been coming here since freshman year of college ( am now a senior ) for all my dry cleaning needs. They are truly THE BEST! Any stain or problem I have had, they have fixed, and they were equally accommodating with with last minute alterations. Their resonable pricing and quick turnaround have made me a returning customer! read more

For the price they provide services, its amazing! I had clothes laundered/tailored/dry cleaned there for years, and I have no complaints at all. Treat all small businesses well!! read more

I love this dry cleaner. We have been coming here for years. They do a great job on everything. So glad they are open.

They ruined a dress of mine and didn't even care to mention it! Make sure to inspect your clothes before you pay! I had a dress with sequins on it, which is supposed to be specially processed (I used to work at a dry cleaners where we would send beaded garments to a specialty shop). The sequins changed color and some of them were melted to the fabric of the dress. It looks like they ironed the sequins, and since they fused to the fabric I can't even replace them/salvage it at all. read more

I had been using Hillside Cleaners for years. Right in our neighborhood. Recently I took in a beautiful blouse...bright white, shining and with sparkling buttons...a special holiday blouse. It came back after cleaning...beige...stiff ....just awful. I complained to no avail. Am so disappointed with the shop owner. Bottom line he did not care and did care to support a good reputation. I will never patronize his shop and I advise all of my friends not to. read more

I'm pretty sure Hillside Cleaners has been at this location since the dawn of time, so the must be doing something right. I go there every now and then. If you want someplace that is family owned, old-timey, and not some industrial, sterile feeling publicly trade company, than this is a good option. It probably does cost an extra buck or so, but prices are reasonable. read more

I've been going there for 10+ years. No complaints. They destroyed my 160 dollar custom dress shirtwhen dry cleaned and had the audacity to say that I did it. They made no effort to offer anything as compensation until I was forced to ask, and their offer was insulting. Not the way you treat your loyal customers. Not the right way to run a business.... I'll be taking my business elsewhere. read more

I took my bedspread here to be cleaned. It has been completely ruined, and the fill inside it has bunched up into baseball-sized clumps. It also smells so strongly of the chemicals they used that I wouldn't want to keep it on my bed, even if it were usable. I tried to call them to ask for a refund of my $35, but their answering machine is full. Take your business somewhere else. read more

I was in need of some express dry cleaning. They understood my dilemma and had my clothes cleaned and back to me the same day. The shirts were cleaned and pressed perfectly. Reasonably priced. Overall good service. read more

I started going here after I had an issue with another dry cleaner in the city. My expectations have been met and exceeded here. The owner is very friendly, the cleaning services are reasonably priced and my clothes are always ready when promised. read more

they ruined my dress and would not even reimburse me for the dry cleaning bill. it came back completely blotchy and discolored. the dress also came back smelling like a movie theater bathroom. i don't know what chemicals they're using that could possibly smell like urine. the owner was very stubborn and would not listen. he wouldn't offer to do anything. would never go back there and would never recommend it to anyone. read more

This was hands down the worst service I've ever received. I went there to have the zipper on a sweatshirt and a fleece and they charge me $50 for both. I thought that was pretty expensive but I though, "Oh well. You live, you learn". When I came home and inspected further, I noticed that neither zipper lined up correctly and the zipper on the fleece wasn't even long enough. I debated whether or not to go back in and complain but since they charged me $50 for a very sub-par job I decided to ask for my money back. They basically yelled at me in Chinese and kept telling me that "this was a hard job". I told them that I would pay for the cleaning but they needed to refund me for the botched zipper job. When they refused I told them that I would dispute the charge with my credit card company and they wouldn't get a cent. This is when the woman reached across the counter and tried to snatch the garments from my hand screaming at me "we keep now!" I couldn't believe what was going on. I stormed out and will never go back. DO NOT, i repeat, DO NOT TAKE YOUR BUSINESS HERE. ABSOLUTELY TERRIBLE. If could give them zero stars, I would. read more