Got clothing altered and they send it out. The items look good, the only issues I had was that it…read morewas hard to find a time last week where there wasn't a note on the door saying they stepped out. The third time this happened I saw there was a number on the note and when I called it the guy came quickly. I also wish that they could tell me how much an item costs to alter ahead of time- I was told the company that does the alterations tells them the price after the items are done. This makes sense for a suit or wedding dress but not a basic hemming of pants. Luckily the price was reasonable but if it wasn't I would have to pay anyways..

Really great customer service. The first time I went he offered me a discount of 20% for the new…read morecustomer. I had some minimal stitching in the pant which he did for free. He was kind enough to deliver my shirts and pants the next day given that I had an important meeting to get to. Great chap and definitely I will continue going here.

We have been getting our dry cleaning done here for maybe 7-8 years. The service is consistently…read moregreat and the quality of the clothing is top notch. Their prices are fair. I wish I knew the lady's name who helps us each time but she is lovely -- so friendly and easy to work with. Thank you so much for helping us through all of these years and we will be back many times in the future too :)

I didn't have the best experience here. I had a bridesmaids dress that needed to be tailored for a…read morewedding. I'm a bit busty, but have a small waist. I had to exchange my original dress for a larger size so the the woman at this establishment could take fabric out since she said she couldn't add any to the original size I got. Fast forward to the time of getting it tailored. I was charged $115, and the dress was still too big on me. I was in a time crunch and couldn't explore other options or dispute the lack of quality of work, but I spent way too much for a job not well done. She said she couldn't take out more fabric because of the style of dress, but when I went to the wedding (swimming in the dress, mind you) I ran into a seamstress that was invited who ended up pinning my dress in the back and saying how easy of a fix it would have been. On top of it all, tailored outfits can only be paid in cash. I live in Georgia and had to fly in for the wedding and pick up my dress, and honestly forgot about this policy, but it doesn't really make sense since there is a sign that clear says "major credit cards accepted". She kindly took my card, but I could tell it was an issue. I don't think I'll be back- I definitely paid a lot for for adjustments that weren't made and excuses for not doing the work.

they really do good jobs here. I have used them for a while since 2020. and they just are very…read moreresponsible. clean the items well, even those tough small spots on shirt, they remove them well. but the timing can be tricky however given that covid messed up with every small business, just expect a bit delay which is reasonable

Joseph's Cleaners is the best dry cleaners I have ever used. They are friendly and accommodating…read more My shirts and suits always come back perfect. The prices are the best I have seen in the area. They are fast. Never taking longer then a couple of days and faster if requested. They use modern systems and are able to email your receipt and notify you by email when your items are ready for pickup. Not married to the ticket as they can look you up on their computer. Barcodes are used on the clothes so drop-off is quick and easy. I have also had minor repair work done there and the work has been terrific. 24-hour drop-off is very convenient. Once I dropped off shirts after 9am on Saturday. I explained to them I had a meeting on Monday morning I needed one of the shirts for. I was told they were super busy but could have them done by 8am on Monday morning. That will work I thought. I received an email 3 hours and 7 minutes later my shirts were ready to pick up. Wow that is fast! Made my Monday morning go much smoother and the meeting was a success. Definitely glad I found this place. Check them out.

Excellent attention to detail on alterations, courteous and professional, respect the timelines…read morethey give you for completion of any tailoring projects. Overall excellent place.

Eddie is great!! He goes above and beyond! Helped with a last minute alteration and saved the day!read more

I brought in 2 silk comforters. they are both destroyed because of their work - it's a useless…read morelumpy mess. While they would refund the cleaning costs, i spent a lot of money purchasing these in china and now i'm left with nothing so i would completely avoid bringing in silk to get dry cleaned here.

Service was speedy and efficient and the prices were fair. Had a bunch of button down shirts and a…read moresuit cleaned and the majority of the button downs had lint or what appeared to be cat hair on them. I had to lint roll the outside AND inside of every shirt.

June and Theresa did an awesome job handling my suit and shirt. Their fun attitude actually made…read moregoing to the dry cleaners fun. Solid job!

Simply AWFUL experience. My wedding dress was RUINED here. I brought it in with a few small fresh…read morestains and got it back with the original stains still there, plus new large oily stains from their "cleaning attempts." On top of that, there were obvious new stitches added that hadn't been there before, and they didn't even remotely match the fabric or color of the knit. I also brought in a trench coat, which came back with all the same stains untouched -- honestly, for the best considering what happened to the dress. When I returned to show them the damage, there was no apology, no accountability, and no attempt to offer compensation. I had to request a refund myself. The employee handed it to me and simply walked away without even acknowledging the inconvenience. This place used to be excellent before the ownership change. Now it's an absolute mess. Please do not trust them with valuable clothing, especially anything sentimental like a wedding dress.

Dry cleaned a suit, and I mean really dry cleaned it - not just the ol' press and pass deal - for…read more$12.50. Plus, it was done the next day on a 1pm drop off. No extra charge. Tack this performance on to a voluntary 10% off the girl's metric ton of to-DC's and the same turnaround time, and you've got yourself a five star cleaner. Kudos!

Chiming in with praise! I have been a customer for about three years and it by far the best cleaner…read moreI have used. They are friendly, efficient and reliable. I moved to Medford around 2005 and used another cleaner just a few steps closer, but the cloths seem to come back dirtier than I dropped them off. Grace is different. Everything is fresh and really clean. Buttons are fixed, hemlines fixed and they even grabbed my laundry bag to clean it too ... free of charge ... just for good customer service. If you care about your cloths, you will have a hard time finding equal service anywhere. A real highlight in Medford Square!

I am visiting the Boston area to support a family member after surgery, so we needed a laundry…read moreservice. Alex and the team provided easy access through their website and great communication with their client for access to the service. Pickup and delivery were clearly communicated. Highly recommend their professional approach to the service.

Started using this laundry service a few months ago and it has been WONDERFUL. Ample pickup and…read moredelivery time options means I can get my family's laundry done quickly and on my schedule. Imagine the joy of returning from vacation with bags of freshly laundered clothes waiting at home! I find the price reasonable for the convenience. They also offer dry cleaning and tailoring. Haven't trying yet but I will in the future!