The person I spoke with to set up a new patient appt was very nice. He explained how this group has providers all over the state. I was able to set up a few items he needed from me from my phone after an sms. Easy peasy!! read more

Karen Johnson has been my dr for many years and she always takes her time and is very thorough. Staff is nice and always helpful. I would definitely recommend Dr.Karen and Dr.Pugh,great Dr's. read more

Great visit, Mooney makes you feel at ease. Makes you feel you can be as honest as possible and no judgement. Just honest conversations.

Ridiculous that you have to go every three months to get blood work done or they won't give you a prescription even though you have been on the same medication for 30 years and it's not the kind of medication that someone would be abusing like a painkiller or an addictive Rx. read more

I have been a patient with the clinic for several years. I went in today just to get my blood drawn and they couldn't get it all situated and I left after 35 minutes of them trying to figure that out without even getting my blood drawn. read more

All the staff at Schertz Hillside PC are helpful and welcoming. Priyanka Mooney, FNP has been a great provider- attentive and listens to her patients. read more

Primary/health care is great. Ms Flo always takes good care of me. I am not a fan of the billing process--hence the 4 stars out of a possible 5 stars. read more

Priyanka Mooney is the best! I trust her my health care 100%! You will find very kind and supportative nurses too. read more

Always great customer service and patient care at the Schertz location. The staff are so nice and professional.

Thank You for the best care I have received.I've received care for my diabetes and mental health. Other health issues as well. I'm treated with respect and dignity. Thank you for everything that you do. Keep up the good work. read more

They had me check in, they said system was down, an hour later they tell me that I need to reschedule!!! Why didn't they tell me to come back tomorrow from jump! Or maybe 30 mins in!! I was upset and the lady at the front desk was giving me attitude and rolling her eyes. As I spoke about my frustration and their lack of professionalism, then I asked for the manager, she came up whisper something to the lady at the front and then went to the back as if I wasn't there and as if I didn't ask for her!!! Then I asked for her again and the manager had the same tact and lack of professionalism as the person I was speaking to before she rolled her eyes and had a horrible attitude! Then I had somebody who was I don't even know who was cosigning for the manager that she was so professional and all kinds of crap!! She had no business being there. She was no one that I needed to talk to you and was very involved or trying to get involved into my conversation with the manager. I've had numerous instances with this office where I don't get the right amount of medicine or I'm waiting in the lobby for an hour and a half to two hours for every visit. I got rescheduled for tomorrow, so let's see how that goes. read more

I showwd up for my aplointment early, my doctor didnt wasnt there for my appointmen (no call to let me know, they didnt even tell me when I arrived) they just had us wait for over an hour, I left and the girls up front said I wouldn't be charged. I called billing and no call back as of two days later, be careful of the new credit card agreement they make you accept! It gives them freedom to charge you whenever they want! I've got two charges sofar for a visit that didnt happen. read more

Care quality , like the PA Marcum a lot, liked Nick a lot (who did my vitals). Convenient location.

Very comprehensive, coordinated care. But policy regarding lab work every 3 months for prescription refills for hypertension medicine is burdensome; a biannual basis would be more reasonable. ​ read more

Dr. Mooney is very patient, kind and answers all my questions. The staff is very helpful and caring. The waiting room is large, clean and usually full, but the wait isn't too bad. read more

Very good initial visit with the NP. She is very knowledgeable and shows concern for my wellbeing.

Tiffany and Dr Priyanka Mooney were AMAZING! I was treated with promptness, kindness and my exam was thorough.

They know you better than you know yourself and they will thoughtfully give you informed options to enjoy and extend your life.

The staff is awesome and friendly. Super easy to check in. Dr. Sam is very supportive in the patient's decision in which way you choose your treatment. read more

The Lab Tech, Areann, was amazing. Very professional and explained everything to me. Thank you for your professionalism.

I have several different diseases complicating my medical care. PA Karen Johnson always listens to what my concerns are and acts on it. I appreciate that. Some doctors just want to dismiss a patients concerns. I have referred friends to Karen and they have been equally pleased. read more

All around great visit! From the minute you enter, reception staff, nurses and physicians maintain a welcoming and professional atmosphere.

Quality of care is outstanding and my office experience was really good. The staff was very helpful and friendly.

Great customer service and the quality of care is of the utmost importance in the healcare industry. I would highly recommend Hillside Primary Cate, especially for Veterans. read more

Just went in one day early. The staff were amazing and were able to fit me into an appointment. I am really happy with this place for my care. read more

I love the staff Hillside. They are always helpful and willing to work with me as much as possible. They listen to you and work with you on a treatment plan that suits you. read more

The doctor was extremely knowledgeable and explained everything to me in a manner that I could understand.

I love Hillside Primary Care!!! The ease of labs, and referrals to the other disciplines they offer. Kind of a one stop shop. Makes it easy on my busy schedule. read more

Caution...On Feb 11th, my husband and I were seeking to find a new primary physician since we are new to the area. The lead time for new patient appointments at this location was 4 weeks. Today, 11 March, when we arrived for our appointments at 30 & 60 minutes early, respectively, we were informed that they had no appointments scheduled for us. Both my husband and I showed them we had received the text messages with our appointment times; the front staff said they didn't know what happened. If we had not given 24 hours' notice of a cancelation we would be charged $50 ea. We received no notice. I had taken time off work for this appointment which cost me money to do, and now I will have to take more time off since my scheduled appointment was not kept by the establishment. This is very frustrating and inconvenient and we still haven't even seen a doctor. Now, we have to wait at least 2 more weeks before they can fit us in, or wait a longer lead to find a different provider. Very disappointing. After submitting my review, Dr Patel called my husband's phone number instead of mine. (I'm the one that submitted the review.) My husband was asked where he got their contact information from and they denied it was them that sent us the appointment reminder. My husband had called their office number at 08:43 on 11 Feb. The call lasted for 23 min and 50 seconds. That would mean it ended at 09:06. We received text messages at 09:10 providing the date, time, and dr name for our appointments. They included a new patient form for us to fill out. Now they are denying sending us the texts which we have screenshot of. When we tried to call Dr. Patel back to discuss, all of a sudden no one has the Dr's phone number and have no idea how to get us back in touch with them. I caution anyone using this business as it appears they have either been hacked or they are not taking responsibility for mishandling our appointments. BTW, I request that this business to pay us $100, (2-$50 cancelation fees) for not canceling our appointments at least 24 hrs in advance. I am also requesting reimbursement of $180 in lost wages. read more

Poor quality of care, failure to follow up, financial surprise billing practices, do not provide results even when normal unless you schedule an appt, they do not provide refills unless you come in at least every three months and they keep demanding more and more bloodwork every appointment. I have never encountered a place like Hillside for primary care and have never been so concerned for my families wellbeing as I am with this practice. Any time I have vocalized a concern in a calm manner, I am meant with red faced demeanors, dismissive behaviors, and out right rudeness. Extremely unprofessional. read more

It takes them over an hour to see you EVERY TIME. When you are finally seen they rush you, they do not explain why they do what they do. They also just try to put a bandage on the problem instead of actually fixing it. read more

The doctors are great. The office staff is very kind but are being misled by billing. The billing department is the worst! They have charged me twice for a visit and I can't even get a hold of someone to fix it. They keep hanging up on me, they are very hard to understand due to poor phone quality. I waited over an hour at my appointment due to billing. I even called my insurance and got confirmation of the correct price in about 5 minutes. The billing people sit around and do nothing. I love the doctors here but with the office and the billing it's just not worth it. read more

was great every was knowledgeable office great staff very efficent flo was great as usual

I had a very disappointing telehealth appointment with NP Roselyn Omungo on 10/24/2024. The purpose of the visit was to review my X-ray results, but she couldn't locate or access them during the appointment. Instead of addressing this issue, she claimed it was still a valid visit because she asked me about my pain level. After the appointment, I tried to resolve the issue by calling the clinic every week for seven weeks. When I finally spoke with a manager, they took her side, dismissing my concerns entirely. This experience has been frustrating and unprofessional from start to finish. I will now be finding a different clinic and primary care provider. Patients deserve care from providers who are prepared, professional, and willing to listen--not the kind of treatment I received here. I would not recommend this clinic to anyone. read more

I genuinely have no idea how this place is getting so many good reviews on google. I came and posted this on BOTH I came in as a new patient in September. My provider was to be Courtney Flores. I will never be back lol. 1) my wait time was over an hour. People who came after me were going before me. I get they maybe have a different doctor. But...I was there early as instructed to fill out paper work and get situated and I was basically just sat there. 2) I paid 40$ up front to them for an office visit. I never did that anywhere else with my insurance. Then I received a bill in the mail from my insurance with SURPRISE an office visit fee on there as well that THEY covered. So someone lying. 3) the nurse was nice enough. But...maybe she's new, I'm not sure. But she didn't know how to work the EKG machine which apparently was something that they recommended as a first time patient to them. (Again, supposedly no charge to me but here it is billed on my insurance.) also, as we were running down my family history she asked about surgeries. I told her about my two c sections. Her next question to me was to ask if I had ever been pregnant. Literally right after telling her I had two c sections. 4) maybe I came on a bad day but this bedside manner that was raved about (which was the sole reason I booked because I could deal with everything if I came across a great doctor) she took 10 minutes out of her day, which didn't seem to be going well apparently but everyone has bad days so whatever, to go over what I've PREVIOUSLY been diagnosed with. Then she prescribed a medication and that was the end of our visit. She said we would continue on the next one which I had scheduled for two weeks. I never went back and I'm so glad I didn't. Especially after I received a bill from my insurance saying I owed for a "behavioral assessment" and an office visit which I paid the 40$ for the office visit in the office. And she didn't evaluate anything about me. Lol. I will be moving on to the next provider. read more

Completely unprofessional and apparently lack the ability to call out to insurance companies to get help for their "patients" (I use that word loosely, we're more like cows lining up for slaughter). I've been dealing with them trying to simply get my ACTIVE insurance through to their system for months now. Even pulling up my insurance app and showing them it's active they still want to charge me self pay. I WILL be looking for a new GP. This place is full of amateurs. read more

This Doctors office was a nightmare, impossible to get a hold of to speak about my issues since they have a call center to handle inbound calls. When I finally get someone to help its always the same story about how "we are waiting to hear back from Miss Johnson" Please Please do yourself a favor and do not come here. read more

My Gosh....I'm so pleased with the care I continously receive from NP Florence Pugh. She truly listens to my concerns...and then acts on it. I have never left her office feeling insignificant. She's thorough, focused & determined to resolve the ailment. I'm so grateful Jesus led me to her. read more

Do not come here. I was charged over $100 for TALKING about a sprained ankle at a yearly health screening. What a money grabbing joke this place is. I went in for an initial exam, had labs screening done, and went back for a follow up. Now they want me to get screens AGAIN. When I just had them done in December and come in for another exam. All I wanted was a prescription refill. But instead I get caught in a circle of never-ending appointments and charging me money. read more