Dr. Riano and staff are so compassionate and easy to work with. We had to bring our dog for an emergency, and they were so kind and diligent. They had to refer us out, and called several clinics to make sure our dog could be taken care of tonight. They went above and beyond anything we could have expected. We are very grateful for everything they did. read more

Went here because my dog was chocking on her dinner and I wanted to make sure the obstruction was gone. Treatment was quick and thorough and I left confident my dog was ok. Cassy was super helpful with my dog's insurance policy documents. She followed up and made sure records were accurate. Thanks! read more

Brought my dog in 3 times in just a few days. Twice in one day. They continued to treat a symptom and not look for a cause. I trusted them. I should have advocated for my dog more but I trusted them. They were worthless and now I grieve for my best buddy because Hillside didn't provide the care my dog needed and the information to make decisions for my dogs care. Avoid them like the plague. read more

Unfortunately, found myself here on Christmas Eve with a dog who had gotten into some trash. Even though it was a holiday, the staff was very welcoming and very professional. They treated my dog with care and got us taken care of. I hope I never have to take advantage of an emergency vet, but if I do, I will trust the staff and Doctors at Hillside veterinary clinic. read more

Hillside Veterinary Clinic - Veterinarians Near Me - Dallas, Texas

Terrible! Do not take your pets to Hillside. This is hard for me because Hillside had been my preferred veterinary clinic for over ten years, but the truth is Hillside is now one of 360 veterinary clinics owned by T.S.G. Consumer Partners, a private equity firm out of San Francisco . The scam begins when you cannot schedule an appointment because they are completely booked. To see a veterinarian you are required to pay Hillside's "emergency visit rates." After paying said rate, I sat in the waiting room for over three hours while a total of only two other pet owners visited the clinic. The scam continues with x-rays and blood work at a cost that is literally double the cost of the clinic we ultimately chose when we declined Hillside's recommendations. The final stage of the scam is the sales pitch completed by technicians, not veterinarians. I was told that my pet's condition was life threatening, that the required procedure would cost $3500, and that a required overnight stay after the procedure would cost an additional $3500. I asked about payment options and was told, "Hillside's only option was to pay the total cost up front and if the costs ended up being lower than the estimate, I would be eligible for a refund." We had a terrible experience and will absolutely never take another pet to Hillside. read more

I brought my dog here for his annual visit and found it to be welcoming and thorough. The vet, Dr Hardin, answered all my questions, was caring and empathetic. While not as talkative as I he knew his stuff and answered all of my questions and helped me understand things going on with my dog- from medical to behavioral. I'd recommend Dr Hardin for your pet needs. read more

Hillside Veterinary Clinic - Happy after visit with Dr. Hardin ! - Veterinarians Near Me - Dallas, Texas

DO NOT GO TO HILLSIDE UNLESS YOU WANT YOUR DOG TO DIE!!! (And If I could give zero stars I would!) My dog Milo was treated by Hillside recently and he died because of their heartless incompetence. I took him to Hillside 3 weeks prior to his passing. I told them I wanted to get to the root of the problem, but that I was financially unable to hospitalize him overnight as it was going to cost over 3k per night. They said they needed to do bloodwork which I approved. The bloodwork came back and they said his pancreatitis had returned. 8 visits over 2.5 weeks and $1400 later, we treated him strictly for the pancreatitis, yet I could tell he was still in pain. After the 2.5 weeks at Hillside, I decided to take him to VEG ER Veterinary to get a second opinion. They did bloodwork and it came back indicating severe kidney failure. His kidney levels were over 130 units when a normal kidney is 25-32 units, and I put him down as there was very little to no chance that he would recover. Not once in my 2.5 weeks at Hillside did they ever use the word "kidney"!!! Had they caught it in the beginning, my sweet Milo would still be alive!! They are not only incompetent, but truly heartless. I asked for some of my money back but they refused. I didn't even get an apology from them, but instead they claim I denied bloodwork, which I never did. I always said "let's get to the root of the problem", whatever that takes. My baby was in severe pain for 2.5 weeks under their care, and they never treated him for the severe kidney failure he was experiencing. They are incompetent, unapologetic, heartless and unsympathetic!! DO NOT USE HILLSIDE!!!! I even took back a beautiful torn paper collage of my dog I had loaned them, as their treatment was so cruel und unkind!!! I will never again use Hillside. They lost ALL credibility with their dreadful care!!!! read more

I needed to take my 10 week old puppy in at 1am. The staff was wonderful and so kind and very detailed. I highly recommend Dr Patel and her team Carolina, Ruby, Mary and Letty (nurses). They were very thoughtful about spending money on only what was necessary. I highly recommend. read more

Very good group offers one Sunday a month now discount services for your pet. Very nice efficient and so good with all animals.

Recently took our pet in to the emergency side b/c they claimed all normal appts were full. Sadly, this practice now owned by a private equity company is a money grab preying on people who are at their most vulnerable state with a sick pet. It's so disturbing and disappointing. There are better options in Dallas that give good care and much more affordable to treat your pet. read more

Been going here for 10 years. Their prices from last year to this year almost doubled for the same services and it was not well explained to me. Expect a large bill as compared to other vets. read more

always very friendly and love to see pumpkin annually. It is 24 hour pet hospital as well in case of an emergency

I have been bringing my 14-year-old Pug mix here for ear cleanings, but the experience has been consistently disappointing. The staff will not provide a simple ear cleaning unless you schedule a full doctor visit, and when questioned, their attitude is dismissive and unhelpful. On my most recent visit, the doctor there confirmed that my dog only requires regular cleanings because her ear canal is prone to mold -- yet the staff continues to insist on unnecessary appointments. This approach feels more focused on generating revenue than on providing appropriate care. Pet owners should be aware of this before choosing this clinic. read more

Your pets health won't be prioritized, if not collections will. If you THINK your pets having a life or death emergency, wait it off. They'll try to squeeze extra thousands out of you, taking advantage of the situation. read more

I was skeptical after reading the reviews about this place but what do you do during the CoronaVirus outbreak of your fur baby is hurt and in pain. You wait and hope the reviews aren't accurate. Well we were told the visit would be $75 and they would advise us of any additional costs... well it was 10pmish on a weekday and our baby had hurt his arm. So we cake here to be charged $120 for a checkup and a pain shot. To be told he would be fine. It's been 5 days and our baby is still limping some... but seems to be ok. We did wait 3 hours in our car in the heat and were able to leave with some peace of mind. My opinion is come here ONLY if you have no choice but to. If you are able to wait to the morning wait. read more

Hillside Veterinary Clinic - Furbaby - Veterinarians Near Me - Dallas, Texas

This is going to be long but it needs to be said in hopes that it doesn't happen to someone else's fur-baby. My mom's 15 year old cat had a stroke and we made the difficult decision to have her put to sleep so she would not be in anymore pain. Her back legs had given out on her so it was definitely the most humane decision. Sophie (the cat) was terrified of leaving the house and of vets. My mom and I both have use Hillside previously so felt confident that they would be kind and take good care of her. My mom brought her in and the front girl put them in a room and took Sophie to go have a catheter put in. I should mention that the guy that took her had zero personality and handled Sophie like she was a bag of trash. This is where the nightmare begins. 25-30 minutes pass by and still waiting. My mom finally goes out front to see what the deal is and the front desk girl hurries her back into the room and says to use the buzzer if needed but to not leave the room. At no time did this girl ever mention the buzzer before. She casually mentioned that they were having a very difficult time putting in the catheter which was very upsetting as we did not want Sophie to be in further pain. Also while visibly shaken up waiting in the room, you could hear the front desk girls giggling the whole time. After 20 minutes more, I said let's just get Sophie and go somewhere else. Knowing she is terrified of the vets and in pain, we were horrified thinking of what was happening to her for almost an hour. Just then a vet tech comes in to say that Sophie had bitten another tech while holding her. So since she was not up to date on Rabies vaccine (she has been a strictly indoor cat for 15 years) that they were going to need to charge $150 rabies test for the tech and my mom was responsible for the cost. Meanwhile Sofie is in obvious distress and has both of her front paws shaven from them trying to put this catheter in. She was clearly terrified and in pain. At this point we just wanted Sophie to have some peace. The vet proceeded with the first shot to sedate her in the catheter (used her back leg). Several minutes go by and she is still in distress. The catheter was not inserted properly so after over an hour of them terrorizing her trying to put this in, the vet ended up using a butterfly needle to make the injections which finally worked. Poor sweet Sophie was gone buried in my moms arm from being so frightened. So after over an hour of them taking Sophie away to try this painful catheter, it was not even used at the end. By the way, throughout this whole time you could hear the girls at the front laughing. This was such a horrific experience and so traumatized knowing our poor Sophie suffered unnecessarily before being put to sleep. I'm not sure what happened to Hillside but they need a serious overhaul. My mom will never use them again and I will not for our fur babies either. I will tell anyone who will listen to avoid this place as well as wouldn't want anyone to go through this. The guy who took Sophie back, needs to be fired. A requirement should be that you like and respect animals, not treat them and their owners like garbage. The girls at the front need to be mindful and understand it is super inappropriate to be laughing and cutting up when you have people there losing their family members. I am just so completely disgusted by this and the people that put my poor mom and Sophie through such a horrific ordeal. read more

Hillside Veterinary Clinic - Veterinarians Near Me - Dallas, Texas

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Had I taken my dog here first, instead of out of desperation, they would have saved his life. Most knowledgeable and professional. They are an animal hospital, thus they have at their disposal, machines and equipment the corner Vet doesn't have. They have operating rooms on site. They were doing emergency surgery on my dog within hours. read more

R I P~Maddie Girl Best Cat EVER! Les called you a Cog, cause you were a cat with a dog's heart. You came into our hearts in 2005. You were sent by God on a cold December night when we had just lost out sweet Westie boy, Brutus, a few days eariler & it was around my birthday. You were much needed & wanted. You preferred to sit on Daddy's lap, cause he's the allergic one, lol, but always sat at Mommie's feet. You only liked fish favored cat food, especially salmon. Pool water was the Best Water except when it came from the bird bath. You loved your 2 silly dogs Grady & Georgia, who too often made you receive wet dog kisses. You were always one regal, color coordinated cat with your amber eyes that matched your fur. Dinner on the patio having Family Time will never be the same, it will now be called Maddie Time. Love you Maddie, in our hearts Forever! Maddie, You set the bar so high no other Cat can ever reach it. The care you received from Hillside Vet was Outstanding! Upon coming into the room with my Maddie in her cardboard coffin the sweet young tech informed me she drew a tiny little heart so we would know where Maddie's Head was resting. You can see in the picture. Les & I always bury our fur-kids with one of their favorite toys or a memorable object. Maddie's is the fabric from her cushion, from her chaise lounge chair she used to sun on, & she is buried behind our shed where she would also nap & sun on an old flower pot. R I P Maddie Girl. Thank You Hillside Vet for your kindness to Maddie!!! oxo read more

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TOTAL SELL OUT! I've been using this vet for over 25 years because of their hours, number of vets, and level of care provided. Since they sold out to Thrive, their hours are limited (for those who do not work), and their front desk staff is not friendly on the phone. I am highly disappointed and would give less than 1 star if I could. read more

Not going back to this vet, my dog was worst after they took him to the back. I wished they asked me before giving him any medication. Before they took him to the back he was able to stand and coherent, after vet brought him back, he wasn't able to stand and looked like he had been drugged, he was unable to stand and was completely out of it. My visit with this vet was five hours and I was the only one in the waiting area for hours. Expensive visit. He never recovered after his visit. Regret going that night. My dog Toby never got better unfortunately Broken hearted, Toby is missed so very much, everyone loved him read more

Hillside Veterinary Clinic - This was Toby and now he is in Heaven :( - Veterinarians Near Me - Dallas, Texas

I wouldn't dare bring my dog back to this vet. Came in due to my dog having Two seizures. They sent me Home no meds or anything because they wanted to see if the seizures continues. Fine no problem. He had his third after we left the vet when we got home. At 6:30 pm. For the rest of the night he is fine. 5:30 am next morning another episode happens he is now on number 4. I immediately call the vet and let them know he is at 4 now which is the number where they want to start giving meds. They tell me the dr is not in at the moment ( 1. I understand it's 6 am in the morning. But 2. Why are you 24 hrs with no dr.? ) BUT.. they insure me when the dr gets in they will have the dr call me. Seizure five happens I call them back and ask anything from the dr yet.. oh she has emergency's we will have her call you back. Seizure 6 happens and I call back again. And now I'm told Dr is in surgery. Seizure 7 happens and I call again. NOW the dr is gone for the day. We are going to try to get ahold of her as soon as we do we will give you a call back. Seizure FUCKING 8 happens still no call so I call back. They are unable to reach the dr they are trying to get ahold of her so they can ask her what the dog needs and they will just fill it..... they even got the Manager or whoever calling because maybe she will pick up for him..... but then I'm like WAIT A MIN!!! if I have been calling all dam day starting at 6 am all the way up to 6 pm why haven't anyone just asked the dr what the dog needs and just fucking fill the prescription for me since all of a sudden you guys can just do it now???????? So anyway they are like we highly recommend you go to medvet at this point. I got to medvet they do the same exact shit that my dog had just gotten done to him the day before so I'm paying to basically have the same thing done with zero difference in results just to get meds for him... so again I would NEVER bring my dog to this place ever again. They filled the prescription within minutes at MedVet which lets no HILLSIDE does not care about the health of your dog. Scratch that they do not care about the LIFE of your dog. Here it is 7:48 am the next morning and I haven't heard a word from hillside as they said they will continue to reach out to the dr. To still get the meds filled. Poor excuse for a vet read more

WORST PLACE EVER. pls save yourself the time, heartbreak & MONEY. after being here with my kitty for 5 days they ran me a tab of 12k (I transfered him bc he wasn't getting better under their care) the new vet found it extremely suspicious why so many charges and procedures were done when by day two they should have known what he needed. instead they proceeded to continue the same things knowing it would not have made a difference given the state he was in. Not once asking me how I was doing or feeling but the second I walked in everyday to visit would shove a paypad in my face to tell me how much the bill was. just awful and extremely inconsiderate of my feelings given the stress I was under during the time my kitty was in their care. do not recommend this place ever in no circumstances. I was completely taken advantage of and after going to pick him up to transfer him they stated "we love your cat so much we will keep him here another night for free" nothing was free when you charged me 12 thousand dollars in a 4 day span. read more

I have been here for 32 years. Multiple cats..many. Dr Stephanie chritton,was the initial pioneer with others for a vision of animal care. Also Dr Jaime husky....several others that built this business with absolute animal and owner care. Today, I brought my 14 year old cat in for vomiting anything. Not drinking water etc Dr. Hall was loud and talked incessantly, repeatedly. Nice person, but left me without diagnosis. Because I had gotten there early, she went to give shots to other appointments She never came back after she left. This is not the hillside clinic that I have recommended for many years. read more

We have three cats of varying ages that have been patients here about 7 years. PROS: Many great vets who are very knowledgable. I've never gotten a bad vet but have gotten "new" ones. Ability to get many tests/surgeries/products in one place. Specialist clinic upstairs - dermatology, internist 24/7 - good for full-time working people when you make an after work appointment in advance. -They've always been sensitive to any concerns I had about the cost of procedures or medications. They don't mind giving estimates and understand when you have to say No. CONS: -They need a better phone system - more people answering calls, a better way to communicate directly with doctors who work irregular schedules. Frequently put on hold which is admittedly better than leaving a message. -The doctors don't work consistent schedules, so it's very hard to coordinate getting the doctor you want as soon as possible. -No virtual waitlist /remote checkin or online scheduling -For the upstairs specialists, there is often a 4-6 week wait for an appointment. -*Significant* wait time during appointments. It takes easily an hour to get into an exam room. Once in the exam room, it's about 30-45 minutes waiting for the doctor and 30 more minutes waiting for doctor to come back with medication after the exam. I don't think we've ever had a visit less than 2 hours even with an appointment. -Require frequent checkups to keep long-term medication getting refilled. read more

I just left this clinic about 20 minutes ago. My experience was horrible, and I wouldn't recommend this place to anyone I know. I called and made an appointment a week ago. Everything was great and the lady I talked to was very friendly. I was excited about my appointment today, as I've recently moved to Dallas from Fort Worth. My fourteen year old pup is due for his annual, and he has a new growth I wanted to get checked out. Needless to say, I never got a chance to get in the building. I arrived a few minutes before my appointment and called from my parking space, as instructed. Due to Covid, the staff is supposed to come and retrieve your pup. After holding for 9.5 minutes, I hang up and call again. Remember, I am a brand new patient. I don't know whether this is normal and thought there may have been a glitch in the phone system. When I called initially, no one greeted me or said a word. I just heard a click, as if someone picked up and sent me straight to "hold" without saying a word. So after I called again out of fear of being late, someone picked up and asked whether it was an emergency this time. I said no, but I had a question. The lady ignored me and said there was a high call volume today and they'd answer me in queue. She placed me back on hold. Well! I'd just gotten myself out of queue after holding for 10 minutes! I was placed back on hold. At this point it's been nearly 20 minutes and I call back to cancel my appointment. My number was probably screened at that point, because no one picked up. I left. Someone eventually called me, but I'd already made it home. I explained my experience, and said I'd rather patronize somewhere else that treats customers better. She had the typical "we don't care if we get your business or not" attitude - very flippant. Just not a good experience at all. And after all that, I still have a pup that needs a check up. read more

If I could give 0 stars I would. We had a toy Pomeranian with congestive heart failure, we knew of her condition and she has been on 3 medications for the past 6 months. We showed up at 3:30 AM on 8/20 with an emergency, she would not stop coughing, every breath was a cough. We handed her off and after an hour the doctor calls us saying that they need to do xrays, we told her that wasn't necessary, you can HEAR the fluid in her lungs. (The X-ray was for them to determine if we needed to increase the dosage of the medication she was already on, confirm what we already know.) All they suggested was to increase her current dosage. We knew she needed oxygen, but they explained that her "oxygen levels are normal" bullshit. Were her vitals even taken???? They did not give any indication that her vitals were taken. After we denied the X-ray they handed her back off to us with an $80 charge at 5 AM. She did not make it through the morning, Miah passed traumatically in our living room at 7:30 AM. We could not go to her doctor bc they were closed. Rest in paradise Miah, you will always be our little fluff of joy. If you have an emergency, go to VetMed off 75. This place is terrible. read more

Hillside Veterinary Clinic - Veterinarians Near Me - Dallas, Texas

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They aren't really here to care for your dogs, just make money. They WILL mislead you on the condition of your dog in hopes that you go through with the big ticket item before they kill your dog. Whether in surgery or afterwards (for a HEFTY euthanasia fee), they are completely concerned with misleading patients w prices and conditions to lock you into ridiculously high priced treatments, all while knowing the dog won't live a good life, if any at all. If you're thinking hillside, look somewhere else. read more

Zero star rating. It's a 24 hour clinic and they had the damn doors locked and 5 people sitting at the front desk just stared at me trying to get in with my dog. Now I'm having to rush my dog to another clinic. read more

After being treated for dehydration, my dog was still in poor condition. The vet presented me three options: 1) Have my dog boarded at a more expensive location. 2) Have my dog boarded at Hillside. 3) Put the dog down. I opted to take my dog home (the option they failed to provide me). Upon paying close to $700, I was surprised that I had not been provided any care instructions. I asked for this, and they acted as though my request was unreasonable. Nevertheless, they agreed to email me instructions BY THE END OF THE DAY (like my dog could wait that long), but I never received any. Essentially, once I declined their options my dog was dead to them. They even presented me an additional option after opting to take my dog home: to bring my dog back to be put down. Wonderful service, truly. P.S. My dog lived and is doing quite well. read more

We see Dr Potter who is great. Very communicative and explain things very well. We will continue to use her for our two dogs. The reason for the 3 stars is the clinic itself. It is tremendously busy. Unless you have an appointment, all walk ins services will be a long wait. We had an routine appointment last week and no one asked/reminded us to get shots done (which are overdue) until I saw it on the checkout notes. So we had to return to their vaccine clinic the following week. Again, very busy. We waited for 2 hours. It is quite inconvenient that we could've gotten this done at our Appt but it got missed. I understand people make mistakes so we let it slide. But waiting for 2 hours for something that could've been taken care off efficiently to begin with just adds to the frustration. We are established therefore we plan on continuing care with Hillside for now. However, if you are going to be a new patient , I would reconsider another clinic (or be prepared to spend half a day here) read more

I just stop by to tell the staff thank you !!!! couple of weeks ago I brought my fur baby there after she was hit bye car the pain ugh!!! unfortunately she didnt make it, and the lady before I was going to say my good bye requested maybe not such a good idea ! I knew my baby looked bad I couldnt even move here from the street. I didnt get to say good by week later i got a card with her paw print !!! my heart brighten. I hope never to visit here again under those circumstances but will be recommending this place to everyone I know!!!! Jackie your the best !!! Latte you will never be forgotten!!! *** update look what came today!!! Making a donation in memory of my baby !!! read more

Hillside Veterinary Clinic - Veterinarians Near Me - Dallas, Texas

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Last August I took my cat, Giselle, to Hillside. It had numerous issues: fleas and bacterial infections. Giselle is an overweight feral rescue that has lived entirely indoors for 11 years. Any vet or tech would be aware of her feral history simply by noting her notched ear. Dr Huff suggested giving the cat an oral antibiotic. I have had many cats and I am never happy with the oral tablets. I suggested an injection instead, which in my experience works much better: fewer side effects and no need to pill the cat. Unfortunately Dr. Huff thought she knew better. Two techs tried to pill Giselle, they handled her very roughly and unprofessionally; Giselle was traumatized. It appears Giselle got the better of one tech, who put her fingers too close to Giselle's mouth and apparently was bitten. I did not see this or realize this occurred until much later when Dallas Animal Services called me late that night. Another example of gross negligence by Hillside. Their failure to clearly and fully communicate the occurrence of the bite and the consequences of the bite demonstrates willful inability to communicate in a way such that I could understand the situation and make an informed decision. While waiting in the treatment room with Giselle, a third tech came in with a form and asked me to sign it. The form made no sense to me but I saw a field for "impoundment." I told the tech I would not complete the form or sign anything; at that point Hillside had finished treating Giselle. I paid my 588 dollar bill and went home. It was almost 8:00pm. At about 11:00pm DAS called me and told me I needed to quarantine Giselle at the Dallas impoundment facility for 10 days. He kept referencing a bite. I thought he was referring to me and told him I would not make a report. He threatened to come to my apartment and physically take Giselle against my wishes. The next morning a DAS officer shows up at my door demanding Giselle. I asked to see a warrant. He said he would show up the next day with one in hand. I called Hillside and finally got the full story. The tech was nicked, no puncture wound. She went to a doc in box--beats working--and the clinic apparently informed DAS. Hillside obviously cooperated as DAS had my name and phone number. I worked out an arrangement with Hillside and DAS to quarantine Giselle at Hillside. Hillside agreed not to charge me their "regular" 100 dollar daily fee. I took Giselle to Hillside the following evening. The next day I visited her. The conditions were deplorable. Most of the quarantine cages were used for random storage. The laundry facility shared the quarantine room; the instrument sterilization was conducted in the room. This parade of people NOT caring for animals is very distressing to cats and other pets. Giselle was terrified. This is a good time to explain visitation procedures. I visited Giselle everyday of her quarantine. Every day was a new set of visitation rules. First, I was required to be accompanied by a tech and not allowed to touch Giselle. Later a tech would escort me and leave alone. Once Giselle's condition became ominous DAS allowed me to feed and pet Giselle. But every day it was a different set of rules. And look at the practices they advertise. They advertise for the declawing of cats. I suggest googling this practice. It is horrific and outlawed in many countries. The only reason to declaw a cat (declawing is not trimming the nail; it is amputating the cat's joint at the first knuckle) is if it has a diseased joint. It is cruel and inhumane, but very profitable. Make no mistake about it. The primary reason these vets are working at Hillside is to make as much money as possible and to hell with your pet. I am not out on the deep end here. Go to the Hillside website and click on About Us. It focuses almost exclusively on their growing revenues by rapidly acquiring other veterinary practices. Do you want a vet whose first motivation is the professional and humane care of your pet, or one who spends a lot of time buying practices? Do you want a business person or a doctor? I implore everyone seeking quality and humane care for one's pet to never walk through Hillside's doors again. If you do and they start cooing and baby talking to your pet, ask about declawing, why it is banned in many countries, and what is the reason for this mutilating procedure (protecting furniture), and why they do it and why they advertise it. But better yet, don't go to Hillside; tell your family and friends to avoid Hillside. Don't place your pet in the hands of these monsters read more

My husband and I have been using Hillside for years. They were incredible when I had to put my cat down due to heart failure. We now have another cat and a 2 year old lab; checkups, vaccines, "our dog licked a toad" you name it, Hillside is always there for us no matter the time of day and they ALL truly care so much about our pets. Cannot recommend them enough. read more

Ever since they were acquired their care and service has steadily gone down hill. I feel like the doctors and staff have lost all compassion for the animals that this place used to have and it is very sad. Today was the last straw with the uncaring attitude to refill my prescription for my dogs pain meds until we could get her in for a torn acl. We called 4x and they didn't seem to care at all. I used to love it here but unfortunately things have changed I can see why their top tier surgeons left. In my opinion it is unsafe to bring your fur child here now. read more

To be honest, I never really liked it. Some - not all - of the front desk and pharmacy people were oddly rude. (I remember being snapped at because I didn't call in advance to let them know I'd be picking up food. I didn't know I was supposed to.). Toward the end of the relationship I started gettiing paranoid about the bill because I paid at the end of each appointment (even pre-paid for ordered tests, etc.), but I frequently received 'amount due' notices in the mail. When I asked why, the response never sounded logical. But, none of this was really an issue, because I was charmed that they were open 24 hours. The issue came when on a normal annual visit (probably our 4th or 5th time there), Dr. Stephanie Chritton noticed a weird hard and raised scar/scab that my dog had had on her ear since before I got her. I'm sure Dr. Chritton had seen it before, but it wasn't surprising that she had forgotten. What was strange, was that she without discussion, asking, anything, she yanked it off...and it wouldn't heal! This lead to weeks of referral to different specialists in their office for a consultation about how to fix it. If she had asked if I wanted to remove it, I definitely would have said 'NO,' so it was bizarre and frustrating to me that she accepted zero responsibiility. Even though the referred-to specialists were Hillside vets, I got no offer of a discount to repair what Dr. Chritton triggered. I wrote a letter of complaint, and was told that their board would review. The board declined. Ultimately, Dr. Chritton referred me to call her insurance carrier who quickly told me that I need proof. CityVet has been wonderful, and I've been fine without a vet at 3am. read more

My dog recently had surgery through my regular vet to remove a pre-cancerous tumor on his leg. I should note this surgery which included the removal of 6 different growths and full teeth cleaning and meds was $900. Even wearing his cone he somehow got the stitches out around 7:30 on a Sunday evening. I took him to Hillside because it is very close to my house. The wait to get him in at Hillside was only about an hour as there were only two other cars in the parking lot. After the initial exam the vet came back in with two estimates. One to put my dog under and stitch the wound up ($1000) and the other to bandage it ($384) both estimates did include antibiotics and pain meds. I should say bandages were not ideal because of the location of the wound. I was told the only way they could close the wound was to sedate my dog. He is a large breed 9 year old who had to go through two surgeries this year because of this growth so I did not want to put him under again. I begged the vet for any solutions that would not include sedation to get the wound closed and was told it could not happen so I chose to have them bandage it and wait to see my vet the next day. We did get antibiotics and pain meds so I was very thankful for that portion of the visit. I went to my vet the next morning when he opened at 8am. He gave my dog a local anesthetic and stapled up the wound and I was out the door by 8:17. Why on earth did the Hillside vet not offer that option to me? I have spoken with the Practice Manager and the Vet Manager and was told they would advise the vets to give more options in the future. At the end of the day they chose to only offer me the option of a method that was easier on the vet and more expensive $$ than the much more timely and practical option that was easier on the dog and the owners pocketbook. read more

My relatives help feral cats. The provide shelter in the winter, spay and neuter and vaccinate them. They live in Dallas and we're looking for a new vet clinic. I heard rave reviews for Hillside and recommended them. I received a glowing report a couple days later about their visit. They thanked me profusely. The cats were treated with care and compassion and and were in and out quickly. They plan on using Hillside regularly. read more

I just want to say thank you all so much !!!!! They got my yorkie soon as I walked in and THEY WERE AFFORDABLE!!! while every single other vet , and I mean I CALLED EVERY SINGLE VET IN DALLAS. Nobody wanted to take my baby girl queen in , she had neck pain and was in irresponsive ! I took her to hill side , they gave my baby fluids & medication !! my baby girl is fighting and I thank god and them ! Thank you all once again !! Don't hesitate to come here and tell them everything your going through with your pet. They GENUINELY CARE !! All front desk ladies and doctors were AMAZING ! Fast and urgent ! read more

Hillside Veterinary Clinic - My yorkie - Veterinarians Near Me - Dallas, Texas

I brought my cat here a week ago because he had stopped eating and drinking, and was straining to use the litter box. He had his vitals and blood work done and it was noted that he was at risk for having a urinary block. Dr. Massre did an incredible job of sitting down with me and breaking down and explaining to me what his future care looked like. Unfortunately, the next day, my cat got much more sick and I had to take him back and made the most heartbreaking decision of putting him down, as his quality of life was rapidly declining. Dr. Massre, as well as the rest of the staff were incredibly compassionate. I didn't think I'd be losing him, and was expectedly incredibly emotional. The staff did everything to make this a safe environment and I'm thankful for them. I also received a card, with handwritten messages from a lot of their staff members, in the mail after his passing. Along with my kittys paws inked on the card. You never want to go through this as a pet owner, but I'm incredibly grateful for the kindness and sympathy that the entire staff showed me. read more

Pros and cons: Pros - Open 24hrs Some of the staff was very nice Cons - outrageous prices $$$$$$ expensive, which knowing people love their pets and would pay it. Ridiculous. Can't even put your pets name on the cremation box. Or offer. Wait is unbelievable long. Want to run test after test. What's that mean? $$$$! Overall. Try and find another place for your pet. You'll save money in your pocket. Will never go back to this place. read more