Unfortunately, we had to make the decision to say goodbye to our beloved Barney. He was an old,…read moresweet gentleman that had multiple health issues. Saying goodbye to your loved buddy is never easy and I have had to do it many times in my life. However, the vet here was so kind and reassuring. The manner in which we got to say goodbye was unlike anything I've experienced before. It was sad but oddly comforting and the vet stayed with us the whole time. I also just checked my mail today and received a handwritten message from that great man. It made my cry of course but I appreciate it so much. Thank you for all you do. I know it's not easy.

The vets and staff were incredibly kind, compassionate, and informative throughout our visit. I…read morereally appreciated how they took the time to explain everything and made us feel cared for. The only downside was the wait we waited almost an hour and a half before being seen. And we're there for almost three hours in total for our pup. I also noticed that the medication we were given came in a bottle that was almost empty, which was a little concerning. Overall, we had a positive experience, but I hope those aspects can be improved.

Best.Dog.Ever. died. He almost made it 15 but his pain was too much. They did everything they could…read morebut my poor love was suffering so badly. Twice in two years we'd had to take him here bc our regular vet was closed. The first time was his initial decline (suddenly lost use of his hind legs). They patched him up as best they could but not prevented by ego, sent us forward to MedVet, Dallas for their MRI services for a deeper look. He got better but never the same & lasted another year. This time, again, TLC for him & for us. It was a bitter pill but oh my God if this was it then they certainly made it tolerable. Such compassion, time alone before, during & after to hold & to grieve. Weeks later we received the sweetest notecard with the kindest words from his carers & some people I never met but equally beautiful souls. It also an imprint of his little snoot...a treasured keepsake they made for us. Best.Vets.Ever.

It's taken me a while to write this review because every time I think about it, I get angry again…read more We brought our yorkie in late one night because she still wasn't acting herself after seeing our normal vet for a foot infection from a grass seed. She was on antibiotics and a steroid and we noticed she still did not want to drink or eat. When we got there, we were told that they were a little busy and there would be a wait, which we didn't mind. When we were called to the exam room, we told the tech what was going on and our girl was brought to the back for an exam. She was then brought back and we were told "she looks fine and is doing the way better compared to the other animals currently being treated." I asked if they needed to draw blood to check anything and I was told it was not necessary. A week later, we noticed a steady decline and took her back to her normal vet who discovered she was in severe kidney failure with numbers so high, the machine could not register. We wonder to this day if the staff that night took the time to care for our dog, if we could've had more time with our girl. Or at least been able to say goodbye to her in our own time.

My chiweenie had a seizure out of nowhere this morning and VEG was one of the two places…read morerecommended. Holy smokes am I glad I took him there. By the time I got him there he was having a 2nd seizure. The entire staff dropped EVERYTHING and triaged him on a table. He was stabilized, given anti seizure IV medication and was 90% back to normal in under 15 minutes. The staff went over and above to care for him and they thoroughly explained two different treatment plans including the costs. We chose a plan and even knocked off a very big ticket item because he responded so well to the meds. They were so professional and caring he fell in love with the entire staff during his visit. He even made the rounds to give all of them thank you kisses. While I hope we never have to visit again, if we do it's such a comfort to find an ER vet that doesn't take advantage and price gouge you in your most vulnerable moments...unlike others I've had the displeasure of visiting in the past.

If I could give this place a zero I would! I went in there for answers and all I got was emergency…read moreexploratory surgery shoved down my throat about 15 different times by 2 technicians and the doctor. Although I kept repeating that this is not a foreign body as this is the 3rd time it's happened in the last 6 months! They weren't listening to anything that I said! No compassion. No warmth. No answers! They threw a bill in my face before even discussing a plan! I had to pay in advance for treatments that hadn't been done and didn't even start for about an hour into the visit! Was there for 6+ hours to have everything blamed on how long the radiologist was taking. Personal conversations complaining about clients, vet techs using their phones while patients needed attending to, eating their food next to the triage table! At the end of my 1,500 visit I had more concerns for my kitty than I did before I even walked in the door. When it was come time to be discharged the tech that was assisting us left without letting anyone know what was going on and they just looked really dysfunctional. The doctor didn't even acknowledge us as we walk out. Not even a you're welcome to our thank you! Unprofessional, unorganized, no compassion or care about the clients or patients. I would never recommend this hospital even if it was the last place on earth! Update: Two days later. Called and spoke to Cheyenne about our experience. Felt heard, felt compassion and felt true concern about myself and my kitty. She advised she would call me back. Instead Dr. Hoge called me back and was very apologetic and showed a great deal of concern for our experience. I believe that the team we had this horrific encounter with creates a bad name for this ER and for the veterinary field as a whole. I appreciate the sincere apology I received by management and wanted to add that to my review. They both showed care and compassion and that is what it's all about. If I had walked in the door when they were there I would have had a totally different visit and my kitty would have been taken care of! They are what makes veterinary practice great!

We had to bring my son's beloved dog, Beau, to the vet on a Saturday evening. Being new to the…read morearea, we relied on reviews to find the right place -- and I'm so thankful my son chose McKinney Emergency Veterinary Clinic. From the moment we arrived, Dr. Taylor Williams and the entire team showed incredible kindness, compassion, and patience. Dr. Williams was gentle and sincere as she explained Beau's condition, and though we already knew the news wasn't good, she made a heartbreaking situation a little easier to bear. When it came time to say goodbye, she treated Beau with such love and tenderness, as if he were her own. It was an incredibly difficult evening for us, but the staff were phenomenal -- comforting, understanding, and supportive through every step. We are so grateful for their compassion and care during one of the hardest moments a pet owner can face.

They're just about the money!…read more "Just tell us how much money you have!" Half the estimate was just to sedate our dog that wasn't moving at all. Nothing to help our poor kiddie, no blood work, 1 hour of used car sales man talk. Never again! There's a reason reviews stopped at this place.

Jeanie was so sweet to my dog and family. You can tell she doesn't work there for personal gain and…read morethat she loves animals.

They killed my dog!! I had a beautiful 1 year old cavalier …read more She ate one grape . We brought here with in 40 min of eating the grape . They treated her with charcoal & tons of Fluid. She started seizing about 1 hour after we left here. No dog can die in 3.5 hours from eating a grape . I've asked over the phone and stopped by in person to speak to a manager , no one has called me back and it's been a month + . No one wants to be held accountable for their mistake. After they heard my dog died they sent a follow up email saying leaving the clinic was "against medical advise" except they never once used those words with me in the clinic.

Eldorado Pet Hospital took great care of my pet and made the whole visit easy and stress free. The…read morestaff was friendly, helpful, and clearly cared about animals.

This vet hospital has absolutely no empathy and one particular female doctor named Dr. Anjali was…read moreincredibly rude and unprofessional with a huge superiority complex in front of owners. She also gave incorrect post-op instructions for an ointment that could have harmed my dog. For people to be vets, they need to also respect the animal and their owner along with being exceptionally qualified. I don't recommend this place for anyone looking to get genuine care for their pet.

We have taken our dog here a few times over the years including this evening on 3/30/25. I am…read moregrateful for the staff and the fact this amazing resource is available at all hours of the night, weekends, etc. The care our dog has always received is very good and compassionate. It's not easy or inexpensive to staff an all night animal emergency facility. I felt our final charge was very fair for the service and peace of mind provided by the staff and the Vet, Dr. Thomas. Dr. Thomas did a great job for us and was easy to talk to. Nice job to everyone. Thank you for being there all hours of the night. Dan S. Plano, TX

You can tell they only care about their payment rather than the animal they care for. There is a…read moresevere lack of empathy. If you need to rush for an emergency of your fur baby this IS NOT the place I would recommend. Immediately when I walk in, clearly desperate for help of my dog I'm met with, "is it an 175 dollar fee plus OSHA fee". There was no asking of questions about my dog, only what's my card number. Honestly just take "emergency" out of the name and I would give this hospital 3 star instead.

This was our 1st visit. We were greeted as we entered by the receptionist. The assistant weighed…read moreour dog and took us to a room. He was very kind and sociable. Dr Singh saw our dog and did his examination. We were impressed with his knowledge and diagnosis. We had a great experience and will definitely be using them again!

It is very hard finding a vet that truly looks out for you and your pet's best interests. I've had…read moremany pets in my life and have gone through many vets, but Lake Forest Animal Hospital has by far been my most trusted place. Dr. Singh has been an absolute angel in my animals' lives. Since my very first visit when I rushed in in a panic because my puppy had swallowed a baby bird, Dr. Singh quickly put me at ease and even discounted my visit that day. When my other dog, my soul dog, Nikita's, health was quickly declining and there wasn't much more that could be done, he did not pressure me to make any rash decisions and allowed me the time I needed without pushing unnecessary visits and testing. I am very thankful and appreciative for his honesty, patience, care and understanding. I've also had the opportunity to meet Dr. Sommermeyer for a check up on a very skittish dog of mine. My dog is a little weird with strangers and I wasn't sure how he would react, but I loved how confident and easy going Dr. Sommermeyer was with him. She definitely helped put my mind at ease. Another thing I want to highlight about this office is how hard they work and the long hours they put in. My mom had a senior dog whose health took an immediate decline and wouldn't have lasted through the night. It was close to closing time, but they were able to accommodate us last minute when we had to bring him in to put to sleep. They didn't rush us and allowed us the time we needed to be with him for a little while. The staff have always been wonderful and friendly no matter how busy they are. I've recently moved to Florida, but I wanted to give a shoutout on how amazing this vets office truly is! I can only hope I find another vet with the same care and dedication as Lake Forest Animal Hospital. *Pictured is my soul dog, Nikita, from one of our final walks together Thank you again Dr. Singh!!