Always read the paperwork you sold me on a tow package that I would never ever use since I have a seasonal site. Not very happy about this. I was wondering why I'm so upside down on my loan. I will never purchase from them again.​ read more

Never again. Work incomplete. Return only created additional costs. If RVing wasn't expensive enuf, Hilltop makes it even more costly.

This was the third RV purchase for my wife and me and it ranks right up there with Camping World - all we want is a done deal and should there be issues with your RV all you will get from Hilltop is double talk. We purchased a 2020 Palimino 5th wheel and had it delivered to our seasonal campsite. That is where the trouble began. It is requeired at the camp ground that we hard pipe to the sewer connection. When I opened the drain pipe I got a gush of black water - yes, the water was black. We were told we were purchasing the highest level of service available and 120 systems would be reviewed and tested. How could that be done and black water would be right there in the drain. Next I connected to our water source. Within 2 minutes of the water being turned on it was leaking from the water heater pressure relief valve. Apparently one of the 120 system checks, connecting to a water source was not checked. In the process of selecting this unit we spoke with our salesman and he indicated that a new residential refrigerator with an ice maker was being installed. Guess what? Neither the water source or the ice maker works, no water no ice. I have other issues but my point to all of this is how did these three items slide past the 120 point system inspection. In my conversations with the salesman and the sales manager it was clear in the manner that it was my problem. The sales manager indicated that they had someone that lived in my area and he could stop by and review the issues. I responded that I had a repair service scheduled for the next morning and the reply was something like well it seems you have it handled then. Having now bought from Camping World and Hilltop I will not shop at either of those companies again. I would not recommend either of them to anyone. They want the deal done and then they are moving on to the next sale. PS: The service provider I have used over the last 5 years will be here next week to replace the toiler flush valve and look into the water source for the fridge - another bill for me to pay. read more

Repairs requested and paid for not done. We brought our camper in to have it recaulked, the outside trim molding repaired and the skylight roof vent in the bathroom replaced after noticing a crack. Due to the fact that the skylight roof vent needed to be replaced, we decided to let your properly trained experts do the work. It was dropped off on 7/12/23. We told them about the crack in the bathroom skylight vent that we wanted replaced, the cracks in the trim and we asked for a full roof inspection done and to test for leaks. Kaine called and said the roof had been thoroughly inspected and explained the two options for the repair. The first was to completely scrape all the caulk off, recaulk it, and have the trim and skylight vent replaced. The second was to go over all of the old caulk with new caulk, cover the trim with caulk, and replace the skylight vent that was cracked. Per our phone conversation, Kaine assured me the second option would be sufficient and it would be pressure tested for leaks once the work was complete. After a few weeks, Kaine called me and told me the camper was ready to be picked up and had been pressure tested. We picked up the camper on 7/31/23. When we picked up the camper, I mentioned to the service representative that the main reason we brought it in was because we did not know how to replace the skylight roof vent. He looked at the information and commented that the part itself was only a $30 part. This led us to believe that all of the work requested had been done and part had been replaced. Due to my husband's back injury, we brought it from Hilltop to storage until October when we were able to use for the first and only time since it was repaired. While camping in October the first day it rained we noticed water coming in through the skylight roof vent in the bathroom that was supposed to have been replaced. When I called Hilltop after returning from camping I spoke with Tresure and she asked for pictures to be emailed to her. After seeing them she mentioned that the work had obviously not been done correctly since it was leaking and there should not be a charge if we brought it back in to have the work done properly. She then forwarded the picture to the manager JP and said he would call me back. JP called me and told me that the repairs we requested were done. He told me they replaced a mushroom cap and touched-up on the caulk. I told him that this was not what we agreed to or paid for and that the skylight roof vent leaks and per my conversation with Kaine they would be replacing the skylight vent and putting caulk over all of the old caulk and trim. JP laughed at me, belittled me and said I obviously don't understand campers. I told him what was suggested and agreed to by his expert and that the skylight roof vent leaks and it should have been caught during a thorough inspection and pressure test. After the water came in I had someone go up on the roof of the camper and take pictures. The crack in the skylight roof vent which we asked to be fixed is still there, there are still cracks in the trim which I was told would be caulked. It is obvious the repairs were not done and it was not inspected or pressure tested. read more

We have been searching for a new camper for over a year, and Hilltop by far had the best selection, continual additions of makes/models to ensure their clients had options until we found the one which was perfect. Lucas was excellent to work with and made everything easy. No pressure and helpful at the same time. Knowledge and ability to make things happen was perfect! Simplicity was the name with the business manager and she was easy to work with. Thank you again - Andrea and Bill read more

Super disappointed with this dealership. We dropped our camper off for warranty repairs and it took MANY months. We had the camper professionally cleaned and spotless before dropping it off. Upon pick up, the microwave was used and completely nasty with old food and spills. The oven was gross and covered with food. The pantry was disgusting with old noodles. The toilet was beyond disgusting. I'm pissed. It's just annoying and beyond gross. They clearly used our camper for a break room. Do better Hilltop!! read more

Update - we are starting our 3rd season of camping after renting, then purchasing, a Jayco travel trailer from Hilltop. We've brought it back in for warranty service a few times and have always been happy with the work and the service. When a business stands behind its products and then gives good service after the sale, it's much appreciated. Thank you Hilltop! read more

Hilltop Camper And Rv - West Yellowstone - RV Dealers Near Me - Fridley, Minnesota

very great people they were very helpful in buying the right rv let us test tow and wasn't over priced they are very friendly and send care packages and goodies when you leave also they ev read more

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We rented a travel trailer for five days. The unit was clean, and performed great not one issue. They recommend a equalizer hitch for a small extra fee and was the best as it made it so much easier to tow on our trip to Rapid City SD. I worked with Peggy for the rental set up and she was patient, knowledgeable and professional with all of my questions from start to finish. When I picked the unit up Doug walked me through everything one would need to know from adjusting the brake controller and top to bottom operation of the trailer. I'm not a first time trailer user and the tips he had were still very useful. Do take the time to call and shop around but make sure to call them because it will be worth your time and read more

Hilltop Camper And Rv - Badlands - RV Dealers Near Me - Fridley, Minnesota

My wife and I wanted to rent a travel trailer over a long weekend to try out this type of camping before we make any purchases. Our experience with the Hilltop Camper and RV team was extremely positive. We went in admitting that we knew nothing about travel trailers and their staff walked us through everything we needed for a very successful trip to Theodore Roosevelt National Park. I would absolutely recommend them to anyone in the area looking to rent or purchase. read more

My husband and I have purchased a 2016 Outdoors RV, Timber Ridge from Hilltop Camper and RV in June 2019. The service was outstanding. The salesperson, Eddie was courteous, professional and informative. The finance manager, Dustin also provided excellent customer service. The service dept was on top of all the inspections and repaired some minor items in a timely manner. If you are in the market for an RV, call Eddie you will not be disappointed. read more

Second time we have rented dorm Hilltop. Great service. We had a motorhome the first time and a travel trailer the second time. We were very happy with both RVs. read more

Hilltop Camper And Rv - RV Dealers Near Me - Fridley, Minnesota

It took nine months for them to do 75% of what I needed. The Rv had been in a freeze in Louisiana and I Needed the water systems checked. They fixed the black tank but not the gray, fixed the kitchen faucet, but not the toilet. I had lost the awning, which they replaced, but they yanked out the wiring for the outdoor lights and didn't replace the lights. I went to the web site to see if they stood behind their work. No reply. I left a text message. No reply. read more

With weeks left on my warranty I took my RV to Hilltop. I needed a new water heater, thermostat, a test panel for the water tanks, and a few other things. It took a little over 2 weeks to get in. When I dropped it off they asked if it's okay that they didn't get to it for a couple days. I said, "Sure, that's fine." So 2 weeks then passed and I called for an update. My call was not returned until my 3rd message. They said none of the jobs had been started. I reminded them of my warranty ending soon. A week later I called again. They said they did 2 things: clean my black water tank and test my battery and so far my bill was 3 hours labor x $110/hour. I asked why they were doing work I did not authorize, and referred them to my work order. They did not really have an answer. With 3 days left on my warranty, I drove 200 miles RT to see what was happening. I drove onto the lot and saw that my RV was sitting outside. I walked right up to it, nobody knew I was there, and I walked in. It was unattended, unlocked, and the interior lights were on which was draining my battery. So I went to the service desk and asked about the progress. I said, "You've had my RV for 4 weeks now and have not started the work. Why?" They replied that they'd get to it. The next day they finally got to it. I got the call that my out-of-pocket cost would be $900. They listed reasons such as: The MSRP on the water heater itself is $165 and that is what the warranty will pay. But we charge $309 for that so you have to pay the difference. Another reason: the warranty will cover 1 hour labor on project "A", but we need 2.5 hours labor. So then I had to call my warranty company. They said everything is covered 100%, except for the $50 deductible. After reviewing the list of repairs needed, they said that over half of them had not been requested for coverage. So, I realized, that instead of using my warranty Hilltop was just going to charge me for much of the work. So I got down to business. I called Hilltop and told them to get their act together. They basically said they refuse to do that, but not in those words. So I contacted the owner, Mike Pearo. He must have done something because my out-of-pocket did go down. But what an uncomfortable situation I had been put into. Then, after 6 weeks (not including the 2 weeks to get the appointment) I got the RV back. I had already cancelled a number of small trips because it took so long, and now it was the first day of my vacation and I was just getting it back. I noticed something very strange. Something was wrong. I discovered that things had been taken from my RV. "I need to call the owner" I thought to myself. A couple hundred miles down the interstate I had a tire blowout. The metal access panel located a the back of the wheel well had not been secured and the sharp edge was rubbing on my tire the whole time. Roadside assistance took 3 hours because they had to change the tire and remove the gnarled metal that was once protecting my blackwater tank. So I talked to the owner on the phone. They took no responsibility for the blowout. There was an implication I might be trying to get some free stuff by reporting things were stolen. I asked, "Where's the customer service?" The owner asked, "What do you mean by customer service?" He went on to talk about an employee they needed to let go- that it just was not working out. He never said whether it was incompetence or dishonesty. He continued by saying there are a lot of internal politics at their business and employees are stretched thin. Their service guys are overworked. They refused any sort of compensation, reimbursement, or consideration of any kind. I asserted that they charge $110 per hour labor and charge double the MSRP on many of their parts. Based on price, Hilltop is not some discounted third rate business. They are a full price shop. And with those prices people expect a high level of service. The phone call ended with no resolution and the only compensation for my headache is to write this and give fair warning to someone who is choosing an RV shop. My phone call with the owner ended with him saying, "Sorry you believe we failed you." read more

Very disappointed. Won't stand behind manufacturing defects and poor craftsmanship after only 2 years, with the purchase of both the extended warranty and the external color guard warranty. The trailer hinges have turned from black into bright gray, the tire molding has come loose, the cheap plastic screws cracked. We have only moved this trailer about a 1000 miles total. The drawers no longer line up, close completely and are partially crooked, the oven, which has never been used has hanging rubber molding loose. It's unbelievable. The salesmen misrepresented the external warranty. Perhaps he does not fully understand it, or he is just a liar trying to sell a warranty, but nevertheless stay away from this cut throat dealership. Stay away from the Jay Feather brand. These people and their products are awful. read more

We recently purchased a travel trailer from Hilltop and had the best experience from the reception staff to the sales to the financing staff. Everyone was friendly, fun, helpful and courteous. We can't wait to begin our adventures !! Ray and Cheryl Tombarge-Soderlund read more

We visited the location on University Av for service on our RV a few days ago. The sign at the counter says Please wear a mask and help keep out business open. Apparently some of the employees think that only applies to customers as at least 3 employees were not wearing mask and they were close to other employees and customers. One of them appeared to be a manager. They clearly do not take their sign or the health of themselves and others very seriously during this worsening pandemic. Visit at your own risk. read more

I recently got the pleasure of being involved in a Make a Wish dream come true for some good friends of ours little boy Mason whom is in remission with brain cancer. Hilltop went above and beyond to help this family and their little boy's dream come true of having a camper. Mason was so excited when the parade came down the road and said "Dad look it's my camper, this is so awesome dad they brought me my camper." It melts one's heart to watch the goodness in the world and to have this company go to the lengeths they did to help this family is amazing. Thank you to all at Hilltop for your kindness and giving beyond what one expect. It makes us feel good knowing our good frind Joe Praski works for such a great company. read more

When buying my camper the salesman and finance guy were very helpful and went above and beyond to make the experience a good one. This why i am leaving 2 stars as opposed to one. I had some warranty work that needed to be taken care before moving out of state. I took my camper in and was told it would be repaired and ready for pickup by a certain date. That day came and went and no word from the service department. I called and was told that it was ready with the exception a part that was on back-order. I went to pick up my camper and was told that some of the work could not be completed. I left and after having time to inspect the work that was performed I realized that either the service tech has no idea what he was doing or he just chose not to do the work. I would not recommend the Friedley location for service work. read more

The customer service at Hilltop Trailer sales is top notch, their follow through on issue cannot be beat! Jeff Casey in service promised to have our 5th wheel ready in a week and he did it on time. Jeff worked with the warranty company and took care of everything and we didn't have to worry about a thing. I also want to thank Brian in service who was able to help us on a holiday weekend when we had issue getting a slide in. Brian called right back and gave us detailed step by step instructions and stayed on the phone until it was resolved. I will only ever buy my campers from Hilltop Trailer sales. Great job guys and I cannot thank you enough for all of your help and patience. read more

Great products with even better service. We bought our white Hawk from them a year ago and had a great experience. Would definitely recommend this dealer to anyone looking for a camper. read more

Excellent caring, knowledgeable service describes our experience with the superb staff at Hilltop Trailer Sales. After purchasing our Jayco Travel Trailer in May 2015, we received a thorough demonstration of it's features and how to use it. The camping accessories area had a complete inventory of everything imaginable Top it off with superior salesmen who know the RV's well and reply to calls promptly you have a committed professional staff read more

Everyone we worked with at Hilltop Rv was fantastic, Jake, Devin, Dustin, James, Dave and Alex, were all experts and made every step of the process enjoyable. I very highly recommend Hilltop and will continue to shop with them. read more

This is a great company - I was visiting MN from AZ and rented an RV - the salesman was very nice, the RV was great and our family had a wonderful time! Highly recommended. read more

The dealer ship I purchased my Forest River Silver Back, from after having it from Nov 2017 to March 2018 actually told me I should find somewhere else to have my repairs done. They told me my extended warranty would only cover the "part" and when I questioned it, It was then I was told I shouldn't come back. Jumping to Nov 2018 I took it to Hilltop after someone had recommended them to me. I called them and the person I talked with was Brian in the service department. I asked if they fixed other units if they were not purchased there. Brian said yes and was very helpful and made me feel confident over the phone. When I brought the unit in Brian was up front with the steps involved, took care of the warranty approval, (which covered everything except the shipping) and during the process he called me several times to give me updates. Something that was foreign to the previous place. I picked up my unit in the early part of January 2019. I cannot speak more highly of the service department and professionalism. I was once asked what by an individual looking to purchase a new unit what to look for in there search. I had no hesitation in answering, I told them to look at the service department. The next unit I purchase will be from Hilltop. Thank you Brian and Hilltop RV for taking care of our unit and treating us so well. read more

Amazing!! The sales personal were friendly and very knowledgeable! The finance guy was (I'm at a loss for words!) for lack of a better word... Amazing!!!! Thank you! As much as I would strongly recommend these folks I know you might not buy your camper here and that's fine all I ask is you don't buy it from Camping World, they literally stole thousands from us!!! read more

I recently purchased a camper from hilltop and they were very friendly and helpful with the purchase. It was a closeout so they were glad to get rid of it. I'm hoping they will be so eager to help worth the warranty work that is needed. read more

My wife and I purchased our first travel trailer from Eddie at Hilltop Trailer Sales. Eddie could not have been better. We knew nothing about RV's. Eddie took time to explain everything we needed to know about RV ownership. I was so impressed when I picked up the RV. There was a scheduled tutorial during which the service technician explained all of the systems and how everything worked. He was incredibly friendly and helpful. During this time, he also set up the load equalizer hitch and ensured that I knew how to do this myself. Having never owned an RV before and having a lot of questions, I was given all of the time I needed to help me feel comfortable with RV ownership. One week after purchasing the RV we took a two week vacation to the western national parks. Everything went great as expected. I cannot emphasize enough, how kind, courteous professional and knowledgeable all of the staff at Hilltop were. On a scale of 1-10 I give them a 10. I will do business with them in the future and will recommend them to anyone I know who is interested in purchasing an RV. Sincerely, Rune Eriksen read more

We took a broken table from our Coleman tent camper into Hilltop for parts/repair. The parts department and service folks could not have been nicer!. Coleman camper parts are no longer made but John from the parts department took the time to find a compatible part from Jayco. Ozzie from the service department cheerfully installed the new table legs while we waited. We cannot say enough about how nice the staff was. Great customer service with a smile. I cannot recommend them highly enough! read more

Hi!! We were traveling from AZ and our hydraulic system stopped working and we were unable to stabilize our motor home thus making our sleeping time very challenging. We arrived at Hilltop at 5 PM and inquired about someone looking at our 2018 Jayco Envoy. Tom greeted us and said unfortunately they were booked for the next couple weeks but could have someone briefly look at it to see if it could quickly be figured out. Well, it could only be figured out ( with some determination) by Chris Edman who is a Master Certified Technician who knew his stuff... ( We had already been to two other places that tried but to no avail)! Chris also took the time to share with us his findings and to also teach us a little bit about our rig. During this time we had regular check-ins from Tom to see how it was going....AND we also got our propane filled, and were offered water to fill our tank since we were going to be doing some dry camping. As we were filling..Mike the owner came out and shared some more valuable information with us about RV life ( since we are newbies) and we learned that his grandfather started the business back in the 50's and that customer service and kindness are still top priority!! Thanks to you all..not only did we get a great night sleep BUT we also were reminded that there are many people that will still go out of their way to make someone else's day better....!! Thank you!! Mari and Pam read more

Great family owned local business. Very friendly knowledgeable staff that always goes over and above to be sure EVERY customer leaves happy. My family has been going to them for 20+ years and never left unhappy. If your buying new or used or just having service done they treat you with the same courtesy. read more

Hilltop Trailers treats you like family and will always help you when in need of a new Trailer. No pressure in buying. Service is great. I bought 3 campers from them and loved every one. read more

WE made a mistake by purchasing a trailer in Mississippi. We found out this is a non disclosure state. Returning with the trailer we found out there was some warranty work needed. Even though we did not purchase the trailer from Hilltop Trailers, they have been fantastic. The service manager Jeff and the staff has gone out of their way to make sure the work has been completed. Several times we have waited for the service to be completed and we returned the same day with the trailer. While waiting for parts they suggested we keep the trailer so we could use it during the summer. They have made sure all the work was under warranty so there has been no charge for any of the work as one would expect.. Again I would like to stress what great work the service department has done and customer service has been fantastic!!!!!!!!!! read more

I just purchased a travel trailer wanted gel coat redone at a price of 975.00 and was told buy finance man they were not busy could get in right away i called a week later to find out when to pick it up called salesman and he looked into it and he said i was never told it would be done in that time frame he left and loan man finished the sale he was not there to hear what was said he left for the day now i should wait 3 weeks to pick up trailer if i was told this i would have bought sum where else i have bought parts for years after this i will buy elseware now to be jerked around by a sales man and told myself and girl friend are liars and he was not even in the office and i should wait 3 weeks after i bought a trailer from them there labor problems are not my problem i should get what i paid for in a timely fashion this company must not care about customers to tell them the truth we will deliver your purchase when we feel like it read more