Fantastic spot. Great walking distance to shops and restaurants. Definitely will be staying again

The Hilton Columbus at Easton is the premier destination hotel at this large high-end shopping complex on the northeast of Columbus. With spacious and well appointed rooms, it includes dining options, a full service, coffee vendor (guess which one), spacious and comfortable lobbies, and all the amenities he would expect from a luxury hotel. There is a beautiful indoor swimming pool, and full fitness facilities, available to guests. Attached to the hotel is a large conference center, which is frequently used by corporate and other entities for major meetings. These facilities are well appointed, fully staffed, and impressive. Of course there is world class shopping nearby, and retailers who are able to address the wants and needs of customers in a wide, wide variety of price points. read more

Hilton Columbus at Easton - Hotels Near Me - Columbus, Ohio

The Hilton at Easton was not what I expected for the extremely high price I paid. The rooms are more like what you get at a motel 6. The furnishings were dull, scratched and extremely worn out. The bathroom tub and flooring were stained. The USB charging ports did not work and the drapes were outdated and worn. I did not stay there for the remainder of my trip as it was not worth the $300 I was charged for one night. Don't let the name fool you, This is not worthy of the Hilton name. I found another hotel that was 1/3 the price I paid there and everything was perfect. Don't waist your money at The Hilton of Columbus Easton. read more

We have been to this location many times and this location is our favorite in Columbus. The atmosphere, service, and amenities are second to none. The entire staff is friendly, knowledgeable, and eager to accommodate all guests. Everyone is a VIP here. In my opinion, this hotel will always be the crown jewel of Columbus OH. Cheers read more

Hilton Columbus at Easton - The rooms are cozy, spacious, and come with great vistas - Hotels Near Me - Columbus, Ohio

Nice hotel well situated by shopping and restaurants. We stayed one night as my gf attended a conference at the hotel. There are many large spaces in this center. Everything was clean and staff were friendly. The room was well arranged with comfortable furnishings and expected conveniences like a refrigerator and coffee maker. While she was at the conference I walked to different shops and restaurants. Nice area that we'd happily revisit. read more

My recent visit to the Hilton Columbus at Easton was, unfortunately, the worst hotel experience I have ever encountered. While the hotel itself is nice, the disorganization in operations and the lack of effective customer service significantly diminished my stay and negatively shaped my perception of the property. 1. Parking Issues and Lack of Communication: Upon arrival, I was not made aware by the valet staff that self-parking was an option. Instead, my car was automatically valet parked, incurring a charge of $30 for the day. It was only through conversation with another guest on the second night that I learned self-parking was available. This lack of clear communication resulted in unnecessary charges and confusion. 2. Disruptive Housekeeping Incident: On the last night of my stay--Christmas Day--I was unexpectedly awakened in the middle of the night by a knock at my door from a housekeeping staff member. This interruption was especially frustrating as I was aiming to get adequate rest before my drive home the following morning. Believing the late-night knock to be urgent, I answered the door, only to be told by the employee that I was not supposed to be in the room. This was surprising, given that I had checked into this room and was not scheduled to check out until the next day. Rather than addressing the matter internally, the staff member instructed me to contact the front desk myself, highlighting a lack of accountability and poor internal communication. 3. Billing Problems and Unmet Promises: During the check-out process, I discovered several discrepancies on my bill. I was charged for valet parking every day of my stay, despite only using this service on the first night--when I had not been informed of the self-parking option. Additionally, at check-in, I was told I would receive a $15 per person per day Hilton Food & Beverage Credit for breakfast. However, upon check-out, I was denied this credit, with staff now claiming I was not eligible. The only reason I chose to eat breakfast at the hotel was because of this promised credit; otherwise, I would have opted for one of the many nearby dining options, as the food at the hotel was unremarkable. This inconsistency between what was promised and what was delivered was disappointing. 4. Erroneous Charges After Departure: After returning home and reviewing my credit card statement, I found that the hotel had charged me twice for my stay. This now means that I have to interact with hotel staff again to resolve yet another mistake. I was only prompted to check my statement due to the multiple errors during my stay, which had eroded my trust in the hotel's ability to manage its operations accurately. Ordinarily, I would not have checked my statement so closely, but the repeated issues compelled me to verify the charges. read more

Interesting that the reviews give this 3 stars. But I know why. Service is poor. The building is newer, large and in a great area. It has an indoor pool and gym. However, they are so cheap the rooms don't come with normal amenities like shower caps or qtips or a sewing kit. But they make you come downstairs to pick them up, if they even answer the phone at all. When I went down to get a cap the front desk didn't even have any. The person who gave us the large rollaway expected us to set it ourselves. When we asked for help she seemed annoyed. Totally unprofessional. The ballroom is nice and the event was wonderful -- however the guest stay service needs much improvement! read more

HVAC system sucks winter and summer! We stopped going there because it is so hot in summer and hot in winter even though it's controlled in your room. If they upgraded this system we would go back. The place is in a perfect location and we do like it but the last few experiences have been so uncomfortable we stopped read more

Pretty nice hotel, we were here for a quick wedding weekend. The pool looked nice and the room was comfy. Surprisingly the furniture was pretty old for how updated the foyer looked as well as the outside. Location is unbeatable around the Easton Mall. We could walk to breakfast or dinner, shop around, and walk back easily to rest up before the next part of our day. The towels were pretty scratchy and they charged us for parking even though we didn't have a car at all. The downstairs restaurant/snack bar area had water bottles at airport prices (prepare to spend $$$) and we were pretty surprised about it! Overall, a nice stay for Columbus. read more

This Hilton is impressive on the outside for the area. The inside of the rooms were fine, nothing special. Decent space for the gym area and they had 4 treadmills. Needs some more upkeep as it was kind gross in there at times with sweat. Buffet in the morning is pretty pricey at $22, but if you load up on food in the morning it is worth it. Service was good for breakfast and at their mini store. read more

Hotel has problem with several cars being broken into and doing nothing about it. They provide zero customer service in regards to this and do not care to protect the property of their guests. read more

This hotel has so much potential. Management seems to be incompetent, they're always 'busy' without really getting anything done. Nothing seems to be done right at this location. Someone thought it'd be a good idea to use fertilizer at the front entrance, so the first impression of this establishment is it smells like the service. Sh*tty. The Jamaican lady in the morning with the cheap ill fitting bob wig always seems to have an attitude as if this wasn't the job she applied for. As far as the rooms go, mine only had ONE of each towel type considering it's a double queen room. Housekeeping staff is loud and obnoxious in the hallway and always seems to be in the way doing nothing. I'd complain that they woke me up twice but the hotel didn't have 'Do Not Disturb hang tags. Even Motel 6 has those. This is an embarrassment and a failure to the Hilton brand. read more

This Hilton is in dire need of a refresh with both staff and accommodations. The rooms are worn and not worth the money. The front desk was rude. Not what one would expect from a Hilton property. read more

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From the outside to the lobby look beautiful and would expect it to be top service. However this didn't seem to be the case. The restaurant hours were hit or miss. The thing in the room said they were open till midnight and each night at 8:30 when I came in the women told me the grill was closed. So essentially you could not get anything to eat after 8pm. The rooms were good size but all the USB ports were broken or failing out. The room was good size and clean. The AC didn't work very well wouldn't go below 74 in the room. I would of expected a little more from a Hilton. During the day the hotel staff was nice and I'm assuming everything was open. Just like everyone else these days they don't clean rooms daily and you have to go out of your way to get clean towels. Maybe for one night this place would of been ok just not multiple nights. read more

Hilton Columbus at Easton - Room - Hotels Near Me - Columbus, Ohio

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Came to Hilton Columbus at Easton for a travel basketball tournament. When arriving we noticed that 3 cars had their front drivers side window busted out. The next morning 3 more cars also got their windows busted out. The curtain to our room was broken, we were given a credit for that. Overall happy with the rooms but not happy of lack of security/ cameras around property, read more

This manager came up to me and told me I was not able to take pictures on their property. I informed him politely that I was a guest. He then explained that I can't take any photos in a public area. He didn't inform another photographer (my colleague) who was also in the area, nor the other 8-10 people who were taking pictures in the same area as I was. He specifically singled me out. Although I wasn't happy with what he told me I said "I will just go to my room and take pictures there". He then asks me what room number it is and what's the name of the reservation. Had no reason why he would be asking me this but I complied and kindly replied. Upon heading to my floor and before I got to the room he caught up with me outside the elevator with a member of security and forcefully told me "You have to leave immediately". I repeated that I was a paid guest, but then he threatened to contact the police. After this unpleasant moment I headed to the room only to find out he had disabled the key lock to the room. After my friend (who booked the room) tried to no success to get the door opened we had to wait for an hour for maintenance to finally get the door open. All of this happened in front my clients and I have recorded the complaint I filed afterwards at the front desk. This manager (I didn't get his name) refused to apologize to me. I told him he was wrong to assume I was not a guest and for treating me like crap in front of my clients. Hilton group, you should not have an unprofessional person working for you in hotel management. This man is a liability at this position. I have a picture of this individual and a video recording if you would like to follow up with me regarding this instance that occurred Saturday April 5th. read more

Hilton Columbus at Easton - Hotels Near Me - Columbus, Ohio

This hotel is beautiful and huge. The room is a very nice size, large enough for a king-sized bed and a sofa bed. My negative is that I have Hilton Gold status. I had to ask for the complimentary water bottles at check in and was not offered a goody bag as per the Gold loyalty guidelines. There is no sign in the room to let the cleaning staff know you want your room skipped, but our room was skipped the first morning we were here.That was okay with us as many hotels now skip a room make-up to every other day, but usually it's at the request of the person in the room. We were just skipped. The TV connection is terrible. I mentioned this to others in our group. There seems to a problem with the hotel's TV/cable connection. This a lovely looking hotel and not inexpensive. The TV's should work! There are places on the first floor for pick and go snacks(rather pricy), two breakfast/lunch restaurants. One offers a set price buffet and the other, menu items. There is large bar with a big screen TV showing sporting events whenever I walked by. There is a very large shopping area a very short walk from the hotel, including a number of restaurants; there is no dining room in the hotel. There are quite a few large rooms, presumably rented out for receptions or conferences. Even though I was not in the hotel room much, it would have been nice to have had a working TV! read more

If it was possible to give this "hotel" a zero we would. The people running this hotel should be fired for incompetence and endangering customers health. We have stayed here many times while visiting family, but this will be our last stay. We travel around the world and as long as our room is clean, the rooms are serviced daily and the AC works we aren't that picky. We booked 2 junior suites for my husband and I, our son and his very pregnant wife and their 2 girls age 3 years and 10 months. Their AC DID NOT WORK AT ALL! Ours was not great so they gave us both box fans. BOX FANS. We later discovered many others on the 6th floor also had no AC. BOX FANS FOR EVERYONE! For the 4 days we were there NO ONE ANSWERED THE FRONT DESK PHONE, EVER! My husband had to go down to the lobby and stand in line at the front desk daily (some days 4 times a day) to get someone to look at the AC, the first day 3 times he went down, nothing was fixed. Our pregnant daughter in law was getting physically ill from the heat. No one came and cleaned our room for the 3 nights we were there (yes we requested daily service). When returning to our HOT, dirty, unserviced room the first day we of course called the front desk (no one answers the front desk remember, yes this is a supposed to be a nice Hilton people) with no answer and again my husband goes back down to the lobby. Hours later after 8pm we finally were delivered some towels, we had to physically hand them the trash bags and could not get refills for the coffee machine because the woman understood zero English, plus she was only towels, no supplies. She did however know how to pick up the tip that had sat there all day waiting for housekeeping. For $240 a night these simple things are what we paid for, this isn't the Ritz, but AC is mandatory. We were told there were no rooms for our son and his family to move to. We could have all slept in our room on a filthy couch or filthy dirty carpet but that wasn't happening. At this point we were desperately trying to find another place to move our family to before we ended up having to make an emergency room visit but had no luck. After sending emails to the "general manager" Perry Hansen, we were replied to with a form letter saying they would give us future rooms if we would give them a 5 star rating! UNBELIEVABLE!! Nothing fixed, still no service, just some CYA platitude email. I would pitch a tent and have a better stay on the grass out front and would not stay here again even if it was free. We received the same form email (which I will attach) multiple times from this clown all while nothing was done. It seems posting pics of yourself on FB is more important than taking care of customers. Hilton, you really have dropped the ball here, this is an epic fail, my next letter is to your corporate office where I will add more details of their incompetence. Then to ever other travel site where I have accounts. By some miracle the second night, after a brutal first night they "found" a room to at least move my sons family to. While moving we met another family who had been there for 4 days with NO AC FOR THEIR WHOLE STAY. They were given the same excuse, no rooms, here's a box fan and suck it up. They luckily got to leave before us and refunded for their stay in full. Interesting right? Like us they were busy during the day thinking they would come back to a clean, cool room only to find a HOT, DIRTY, UNSERVICED ROOM and a completely absent management staff. This joke of a hotel ruined a trip we had planned months for, the way we were treated was inexcusable and our daughter in law's and grandchildren's well being from the heat and the hotels neglect was bordering on criminal. The general manager cares nothing about the customers and only about his "5 star rating" which apparently he thinks can be bought with future free stays, I can only imagined how you would be treated if you paid nothing here! Makes you question the legitimacy of other reviews right? We have been Hilton customers for over 40 YEARS and this is not typical, it is sad and pathetic if this type of service is now considered acceptable in the Hilton chain. This was a $2500 mistake we will not make again and hopefully helps prevent others from making the same mistake. AVOID THIS HOTEL AT ALL COSTS. read more

Hilton Columbus at Easton - Dirty plunger left in hall, perfect picture of what you can expect at this hotel. - Hotels Near Me - Columbus, Ohio

Extremely unclean & shabby! I booked a king room with sofa : well in advance . Cannot hold a candle to Chicago accommodations. Carpets were spotted & very dirty. Mirrors & surfaces - dirty. Staff were unhelpful at desk. I've used Hilton in other locales before. This was not one that I could recommend. In addition; upon booking I requested a quiet room - so I am Placed by the elevator?? There is a nice shopping center directly across the street . Hilton, get it together! read more

Hilton Columbus at Easton - Shabby , smudged furniture - Hotels Near Me - Columbus, Ohio

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I didn't stay the night here but was here for an event. I don't know how much control they have over the programming of events, but maybe they should exercise more. I was attending a concert/banquet and it opened with a 2 minute prayer that asked everyone to bow their heads, an hour and a half after the doors were supposed to have been opened and food was supposed to have been served. It was so incredibly disorganized, and it clearly wasn't at full fault of the hotel, but I didn't see any staff helping the event organizers whatsoever. Got to a table with old, soggy salad and inedibly sour dressing. The chicken was okay, and the rice was disgusting. Pro tip: don't serve bad rice at an Asian event. They didn't plan correctly, so whereas most of us got okay chicken, some people got salmon which is worth way more and looked much more appetizing. The presentation of dessert was cute but gross, like someone threw together a box mix and put in 3 times the amount of sugar asked for. The sound quality was okay, but bad enough that I couldn't understand much of the words being said or sang. The catering staff were doing their best but were understaffed and uninformed. Any time we asked a question, they had no idea of an answer and were not at liberty to bring us another plate of food when one of the people at our table didn't have one. The bartender in the back of the venue was great and held down the fort well on her own even though... why would they have 1 bartender for an event with hundreds of people. Lastly, the bathrooms had toilet paper all over the floor, in almost every stall. I was astounded by how people could be so sloppy, until I reached for toilet paper and the whole roll slid off. There are no stoppers on the toilet paper holder, which was weird, wasteful, and so unsanitary. They don't have mounted paper towel dispensers either, just glorified tissue holders sitting on the sinks with water surrounding them and dripping off them. At least one sink didn't work. Overall, seems to be a place that pretends to be really nice and upscale but is really just mid and cheap (quality) af. Would not come her of my own accord or recommend for an event. read more

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What a beautiful facility. It was spotless, the staff friendly & it was perfectly located across the street from the Easton Mall. Not to ruin the surprise, but hang around the bar to hear the bartenders last call. It was entertaining to hear as it echoed throughout the lobby. read more

Hilton Columbus at Easton - Exterior. - Hotels Near Me - Columbus, Ohio

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I've always been intrigued by the outside of this hotel, it's stunning. The lobby is also nice but it stops there. When I entered the room, I felt like I was stepping into the 90s. Big bulky and old school furniture. Carpet had some stains and I saw 1 spot on the sheets in the morning. The best thing about my stay here were the pillows. I won't stay here again for sure. read more

It is a lovely hotel. It has a very grand entrance with massive hallways, massive chandeliers, cozy sitting nooks. The lounge area around the check in desk is very large with plenty of seating. In addition on the opposite side of the room is a full bar with more seating. It is set up for large groups perfect for a conference. They have several large conference rooms. I was there for a fundraiser. They had a cocktail hour and the drinks were great, nothing too fancy, the basics. The bartenders were great, friendly, suggested some choices. We had a full meal. The food was very good. The servers were great, customer service was perfect. They timed the soup, salad and entree in exactly the right amount of time. I didn't feel rushed. The room wasn't too hot or too cold. It didn't seem too crowded. The sound system functioned very well. read more

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Do NOT stay here!!! 3/8/25 numerous vehicles smashed windows. Management did not off any compensation for our stay or help with what to do. Only Offered a business card with police phone number. Advised they knew this happens all the time even though there is no notice on website or when checking in. Followed up with many phone calls with no response. Absolutely not worth the cost of the stay as I am now out that and $600 to replace my window. read more

really unclean rooms. dust and trash behind night stand mildew in shower wall paper peeling off. would not recommend. 0/10 read more

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This is a decent choice for a hotel in CBUS. It's located right at Easton Town Center, so there are tons of eating and shopping options. It's also very close to the airport as well. They have a large parking lot and didn't charge for self parking although it showed $8 per day on the website. There are no parking gates, though, so I don't know how they'd enforce that. Valet parking is also available. A medium-sized restaurant and bar is located in the lobby. The interior looks modern, clean, and updated. Staff were friendly on check-in and staff would greet you as they passed in the halls. The rooms were average size with flat screen TVs and decent channel selections. There was a small sitting area with a couch as well. The bathroom was small though had the usual amenities. The bed was comfortable. The executive lounge is oddly located in the lobby and not on the executive floor. It also doesn't offer any food service on weekends. Overall this was a perfectly decent Hilton hotel and fairly standard in most respects. read more

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Customer service not up to Hilton's standards. Rude staff at front desk. Wouldn't accommodate a late checkout for Gold member (only asking for noon) Room smelled of smoke. Soap dispensers in shower empty every night of stay. AC in room didn't cool adequately. Will NEVER stay here again under any circumstances. read more

Excellent hotel! Service was great, room very clean and had everything we needed. Comfortable beds and cozy! Hope to be back soon

No complaints about the hotel itself, but the front office staff placed an unauthorized charge on my credit card and did not seem eager to correct their mistake. I am still awaiting resolution after five days and have been very disappointed that four phone calls and four emails have gone unanswered. read more

Since they deleted my review from their page. THIS PLACE IS DISGUSTING! Update, I'm still waiting on towels I asked for yesterday from desk and today from manager, I'm walking to get them myself and there's a man yelling f you, c**nt down the hall at his significant other, while my kids and other families are trying to relax. This place is a disgrace for a supposed upscale hotel. Outside of Blake at the desk, Cody at the lobby bar was the only other friendly/helpful person we encountered. He was willing to go above and beyond to try and make our time a little better. Both of my children were also cut by exposed staples in the chair and my daughter used their pillow one night and woke up with a rash all over her face. I am so angry, I never thought safety and cleanliness would be a concern at this property. Manager also tried to bribe me with 2500 hilton honor's points to leave a 5 star review after hearing my whole story. What a slap in the face! read more

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The lobby look would definitely rate more stars but with nobody to help a 92 year old handicap woman with her luggage to her room is less than a half a star. Zero luggage carts available, luckily her granddaughter with a three year old in tow manages to gather their belongings and check themselves into the room by themselves. Once into the room as the forth floor picturesque view specifically points out, it's the first indication of mold growing on the white visible rooftop is just the start of required cleaning outside and the interior is left to be desired. The bathroom was dirty with dust on the toilet paper holder and mold growing within the ceiling and floor of the shower. A celebration of a special birthday with four generations was marred by a display of negligence in cleaning and lack of disinfecting performed overall. I don't think I could stay here again knowing the conditions are so poorly kept. read more

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We had high hopes for this Hilton, especially since we thought it was newer. We are Hilton Honors members, and specifically stay at Hilton owned hotels. We are just spent the prior evening at the Hampton Inn in Indianapolis downtown and had a great stay. This day, however, we arrived at approximately 4 PM after taking our time to arrive, knowing that we had not yet received the digital key on our Hilton honors app. Upon waiting in line for over 30 minutes at the front desk I was informed that our room was not ready. This was close to 5 PM. We were told they would put a rush on our room. At approximately 5:48 PM we were notified via our Hilton honors app that our room was ready. This is completely unacceptable for the Hilton brand when check in time is always 4 PM and I have never had a room ready so late and many many years of business travel. Upon arrival, in to our room, we found the floor dirty, the edges littered with dust and the safe unusable. Again, this is uncommon for this brand of hotel. Due to the issues I already had in the expected. Wait time I did not speak to anyone regarding this issue. After our stay, I contacted Hilton via the corporate phone number, and was advised to fill out an online form. Unfortunately, after filling out the form and attaching the photographs, their only reply was that iMessage was blank. I again completed the form attached the photos, and never received a response from Hilton corporate. This is one of those times that you just have to chalk up a loss and know that no one is it going to address these deficiencies. Unfortunately, there's not a lot of other hotels directly in this area at the mid grade price point. read more

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For a Hilton this place is awful. Travelled all day and when I arrived was hoping to rest before dinner and at 430pm my room was not ready due to cleaning, they said it would be at least and hour or two which is truly ridiculous. The TV didn't work, my room was freezing the entire time even though I had the heat on, the beds were uncomfortable, and they never came to clean by room during the three nights I was there. Which blows my mind considering they wouldn't let me check in because of cleaning when I arrived but from what I can tell they don't do that... Just skip it read more

Very nice and spacious lobby area and I would recommend this hotel! Stacy at the front desk was exceptional and helped to get our room cleaned on the 2nd day of our stay. Apparently you need to request this, which I didn't know and it didn't say anything in the room about it. Brunch was excellent and priced appropriately. Bartenders at lobby bar were ok. Room was spacious and beds were comfortable. Valet was prompt. Rarely towels at the pool, so bring your own. No room service but a nice little market in the lobby that is open until 11pm. read more

Very nice hotel in a great location. The hotel lobby and common areas are very spacious and well lit. The front desk is very welcoming. Was present for a large conference. The room and ball room space was great with wide hallways for vendors, food/beverage stations and enough walking space for several hundred people. Food was delicious. They were very accommodating of the conference needs. Excellent place to hold a conference. Nice size guest rooms. Heating/cooling in the guest room could be better. Very spacious bathrooms. With everything Easton has to offer, this is great. read more

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Nice facility in the heart of Easton. I have participated in conferences and have stayed at this hotel. Easy to access from 270.

Service: Meh. Not terrible but not great. Nothing to write home about. Rooms: Cleaning has a lot to be desired. A good bit of dust is present. Hairs on the sink were found. Beds are a big issue. Hard... very hard. Walls are thin and road noise is quite loud. Sleep quality wasn't good at all. Breakfast: Again not great. And for the price it's not at all worth it. Overall: I cannot recommend it, and I'd not return. read more

Not a horrible hotel, but definitely needs an update. The carpet is worn throughout, the wood in the elevators is very worn (as well as broken/cracked elevator buttons), the showers in the room are dark, the walls are paper thin in the rooms, and there is VERY limited parking, other than the parking garage, which seems like miles from the check in desk. Other than that, it's a gem. Lol. read more

Hilton Columbus at Easton - Outside - Hotels Near Me - Columbus, Ohio

The fees are a lot. We paid an additional $50 in fees including an overnight parking fee. Room was not stocked with coffee cups or towels. Housekeeping woke us up early on our check out date to clean the room. We paid for the room until 11 but they started knocking at 8. When we finally answered the door and requested they not wake us up she argued with me that she had nothing to do so she needed a room to clean. We expected more. read more

We recently stayed for 3 nights. We had a few hiccups but I am leaving 5 stars because of how well the issues were resolved. I would like to give a special shout out to the breakfast crew. They did a phenomenal job and made us feel very welcome! The location is great and if we're in the area we'd like to stay again. read more