Super knowledgable, responsive, and easy to work with!…read more He knew the exact name of the type of tile that needed replacement in my bathroom and was fair and reasonable.

Having renovated five homes, we have extensive experience working with contractors. Radek is…read morehands-down the best we have ever hired. Over the last year, he completed projects in four different rooms for us. Every single time, his pricing was fair, his punctuality was perfect, and he kept the workspace spotless. Most importantly, his craftsmanship is flawless. If you are searching for a tile contractor in the Chicago area, look no further. Hire him immediately.

I was considering replacing the tile in my small condo bathroom until I learned that there were…read morecompanies cleaning the tile and resealing it. I did an online search and The Grout Medic was one of the first companies that came up so I gave them a call and scheduled an appointment. My tile in the shower was an absolute mess. Dirty and dingy. By the time they were done, it was like a whole new shower. I couldn't believe how good it looked! Like brand new! The floor was also cleaned and one horrible stain was almost completely removed. The work lasted most of the day and the person they sent out cleaned up after themselves. I was very happy with the communication and the whole process. I plan on using them again to clean the tile in a couple of years.

I hired the grout medic to remove some tile off of a balcony and they did a great job. Tony, who…read moreperformed the work, was very friendly and efficient and got my patio all cleared off which was not a small task. Michael, who came out to write the quote, could not have been nicer. Everyone I talked to on the phone for scheduling was also top notch. In addition, they gave me a very fair price. I received quotes from 4 different contractors in the city and the grout medic charged half of what some others wanted.

Josh provided fair pricing, and provided excellent service. My shower looks new again. Josh also…read moreprovided great tips on products to maintain appearance.

We are 100% satisfied with the re-grouting and cleaning Josh did in our walk-in shower. It looks…read morebrand new! Communication and response time was great and his price was reasonable. Josh arrived on time and put in a full day to complete the job as promised. We have another bathroom that needs a little work and will definitely hire Josh again.

juan was prompt and professional and left my shower looking great. The scheduling was easy. The…read moreestimate was accurate.

The grout color for me did not match what I wanted when I bought this place. I had two options…read more Option number one is to rip it out and redo it which I'm not opposed to. I've done it many times. My other option was to have the grout colored/stained... What are recall it. I'm glad I went with that. Felix did an awesome job and he went above and beyond to make sure that I was happy with what he did before he left. I would definitely do again. Very good value.

Sonny from Grout Best did an incredible job. He gave clear information on what work needed to be…read moredone, with clear options for which parts of the work was more urgent. The quality of his work is exceptional. He caulked, did grout repair, sealing, and steam cleaning. Things were so thoroughly done and the color matching was spot on that it looks like everything is brand new. Highly recommend!

Sonny came in in December and steamed the grout and caulking in my shower and also buffed my marble…read morecountertop. He's super nice, has a great eye for detail and I've recommended him to all my friends. I originally called him because I'd had a bathroom renovation by some terrible workers and within three months the caulking was breaking off and the grout was impossible to clean. Sonny recaulked and gave me some great advice for keeping it clean. He's also very reasonably priced. I definitely recommend him.

I have 16 year old grout that was begging for attention. After years of ignoring it, I decided to…read morestart a hunt down for what to do with the aged grout. I first went to my Ring neighbors to see if they knew of anyone. No one even knew this was possible, they suggested redoing my whole bath room which sounded like way more money. I found GROUT PATROL. Dylan was quick to respond. He came out and gave us a quote on regrouping, cleaning and caulking two bathrooms! I hired him on the spot for the first job! Hired him a week later to do the second job. Dylan was punctual, considerate, super hard working and removed his shoes every time he entered, and his pricing was OUTSTANDING! My neighbor already had him over to so his tile, too! Conclusion: Don't tear out your whole bathroom, save yourself some time and money, give Dylan a call at Grout Patrol. He won't let you down.

We hired Grout Patrol to fix the caulking in our shower. The price was very reasonable and…read moreeverything turned out very nice. After everything was cleaned and the new caulk was installed, it looked good as new! We would definitely hire this company for future projects!

They know their stuff Professional, neat…read more Job well done. If you have tile, marble or granite they can make it look like new. We had a pickle juice jar break and it etched the finish off They made it look like new.

I have marble floor tile in my kitchen and bathroom that I wanted cleaned with the grout restored…read more I called CSI after reading so many 5-star reviews. When the estimator came to check out the job, he was very friendly and professional. I asked if they could also clean the mold in the bath grout (glass tile); he said yes so I asked him to add this to the proposal. I discussed the proposal in detail over the phone and scheduled the job. The marble was cleaned and polished but some of the dirt in the cracks did not come off. My biggest disappointment, though, was that the mold in the grout between the bath shower tiles did not come off completely. When I asked why the black spots didn't come out, the reasoning that was given to me was that the mold is too deeply embedded in the grout. I asked whether the solution used contained bleach, and the answer was no, that bleach can cause damage to tiles, and the solution used (created by their own chemist) doesn't contain bleach for this reason. So I sprayed my own tile with bleach. The first picture shows before and after. On the left is the grout cleaned by CSI, and the picture on the right is 5 minutes after spraying with bleach. I expected the tile to look like the picture on the right when I asked CSI to include this in their quote (I paid $375 for this part of the work, when $5 bottle of bleach did the work). The second picture is the marble floors in the kitchen, finished product. Cleaned and polished, though still some dirt can be seen. Overall I liked the company and their customer service. I gave them feedback and they were receptive to improving their work.

I hired The Grout Medic to replace the caulk in my shower, but what I got was an entirely new…read moreshower stall. They not only took out the old caulk around the tile and replaced it, but also the clear caulk between the glass and the framing. And not only that, they cleaned all the tile, grout, and glass surround. Pete was meticulous. He did an even better color-matching job of the caulk than what was there originally.He also found some areas under the entrance to the shower stall that had never been caulked. You had to lay on the floor and look up under the doorway to the shower to be able to see it, and he found it and fixed it. Their service isn't cheap, but you know what they say, you get what you pay for. With The Grout Medic you get MORE than what you pay for! I highly recommend them.

The grout medic couldn't be more disappointing with their service. Joe was a terrible salesman and…read morecould not honor the proposal that was laid out. The proposal had the following written down: "remove existing caulk and loose crack grout in seams as necessary". Their job was to remove old existing caulk and lay down new caulk. When the technician arrived, he said that none of the old caulk would be removed prior to the new caulk being applied. He was simply going to caulk over existing material. I immediately postponed the project and contacted the project rep (Joe) for clarity. I've had caulk jobs completed in my old house in the past; never once did they suggest that this was acceptable practice. Old material has to be removed prior to laying down new silicone. For a company that specializes in these types of projects, I was shocked that Joe was vouching for the technician. He was unprofessional, agitated, and made it sound like it was my fault that I was adhering to the proposal that he laid out. Do not do any caulk jobs at this company. I wouldn't recommend them to anyone who wants a job done right. EDIT (11.30.25) Since Joe (or whoever else) is choosing to incorrectly describe a situation they were not there for, I'll reiterate the following: -Pete, the technician who was present, HAD ABSOLUTELY NO INTENTION OF REMOVING ANY EXISTING CAULK. HE SHOWED ME EXACTLY WHAT HE WAS GOING TO DO WHEN HE APPLIED THE NEW CAULK DIRECTLY ON THE OLD CAULK. I EVEN SAID THE FOLLOWING BEFORE STARTING: "MY DAUGHTER IS SLEEPING RIGHT NOW, BUT YOU CAN START UPSTAIRS FIRST, SHE PROBABLY WON'T WAKE UP", TO WHICH HE REPLIED "OH DON'T WORRY, THIS WON'T TAKE TOO LONG. I WON'T BE MAKING MUCH NOISE AT ALL, IT'LL BE OVER PRETTY QUICK". I've removed caulk in the past, and it is not a quiet job. It takes elbow grease and effort to remove old caulk (hence why I made these statements about my daughter sleeping in a room across the bathroom). -The color caulk statement is completely inaccurate, as I told them multiple days in advance that I wanted mapei avalanche to be the color (see attached e-mail). There was nothing to discuss on the day of the job as it relates to the color. There was nothing to sample, as everything had been picked already. -I asked the technician point blank: "ARE YOU NOT GOING TO REMOVE THE OLD CAULK?" He replied with "NO I AM NOT. WHAT WOULD YOU LIKE TO DO THEN?" I followed up with the statement "LET'S HOLD OFF FOR NOW UNTIL I CONTACT JOE ABOUT THIS, BECAUSE THE CONTRACT SAYS SOMETHING DIFFERENT THAN WHAT YOU'RE DESCRIBING." They are trying to make it sound like I wanted to waste MY time and their time the day after thanksgiving. Trust me when I say this, I've never had to ask a contractor to leave my house for a job prior to this. I don't gain anything by "lying". I don't gain anything by them not finishing the project. I shifted my entire schedule to make this happen. I was extremely disappointed they did not honor their agreement, as this pushes the project timeline back even further. -Since we're talking about inconsistencies, here is another one: the technician mentioned that the weep holes in the first floor shower SHOULD NOT BE CAULKED. Joe, the rep, said the COMPLETE OPPOSITE when he came by for the original estimate. The tech looked at me flabbergasted by these statements that Joe made. Again, this is another example where they weren't even on the same page at all. Even now, I don't know who is correct on this matter. They talk about "being in alignment with NTCA practices", yet they aren't even in alignment on this particular issue. I am laying down the facts and have the evidence to support my statements. This isn't hearsay.

I called, they responded, communicated well to schedule the estimate on the job. Her explained what…read moreneeded to be done. While I could not afford it, when I do, I will call them. Overall, an excellent experience.

I recently purchased a second home where I do not live. I had one specific date where I could get…read moremy grout steamed, and Kevin, Kim, and the team were so accommodating. They scheduled me on my desired date, provided an estimate after seeing photos I sent via text, and were quick to communicate with me leading up to my appointment. Day of, Rodney came to my unit and spent all day turning my new condo into something that now looks beautiful and brand new! Rodney was professional, an expert in what he does, and super detail oriented. He helped me pick out a seal color that perfectly matched my tile, and got every single nook and cranny, even in closets! I enjoyed getting to know Rodney a bit on the service day as well. I can't recommend this small, family business enough. If you don't believe my words, look at the photos! Thanks, Kevin, Kim, and Rodney!

Grout Masters did a great job on the tile/grout in two showers. They now look SO much better! In…read moreaddition, the price was fair and the job was completed promptly. Excellent all around communication with both Lisa in the office and Mark as tech. I really want to stress that it felt good working with them. Growing up as part of a family run business it was always taught to me that the customer should be treated in a friendly, respectful manner--this is exactly the way Grout Masters treated me...and all my family members including our pet! A pleasure doing business with them.

I had a shower recalked. I was very happy with the result. Price was fair. Job was completed in…read morea short time. I highly recommend Grout Masters for any work that you need.