Terrible customer service. Slow workers and rude "managers". Rude to the worker and rude to me as the customer. This location won't see me again read more

I love shopping at Hobby Lobby!! There is no way you can go in and not purchase something! I can't recall a time that I've been to Hobby Lobby and there not be a sale going on! Right now, they have 50% off their Christmas decor/items and 40% off Fall and Thanksgiving decor/items. There is such a huge selection to choose from! Mickey Mouse scarecrows; Christmas jigsaw puzzles; Thanksgiving centerpieces and best of all...How the Grinch Stole Christmas! So if my friend Brenda is reading this post, now you know where I'm getting your Grinch gifts! I stopped in on Saturday for baking supplies which by the way, was also on sale. I was there for only a couple of things and ended up staying in the store for a little over an hour! When I got to the checkout line, the cashier was nice enough to let me know that what I was purchasing was on sale. She informed me that the sale would end that day at the close of business but that by the time they reopen on Monday, a new sale would begin. After that, I couldn't wait to check the online ad the next day to see what was on sale for the following week! It's still the same sale BUT that's fine with me. I loved the prices that I saw so much last week that I don't mind a repeat! read more

See all

5 Star review for the manager as he tried to fix poor customer service that I received from Maria R. Simply checking out and was waiting for card prompt to proceed with purchase. It was displaying welcome to hobby lobby on the screen. Once the screen was ready for purchase she muttered under her breath , "Jesus, what is her problem" and loudly exclaimed insert your card her hon. Thank you to the manager for attempting to amend the situation and I appreciate your service. Maria I hope you can fix your attitude, as this is not the standard of customer service for the company. read more

The service is okay. I think most times they might be understaffed. The selection is amazing and has many crafts and art supplies. I personally love they play Christian music while shopping. They have coupons a lot of times so I love that as well. I also love they are closed on Sundays! More Christian businesses need to follow that as well. read more

I've known the staff here has been the absolute rudest staff ever but this was the worst experience I had just now as I checked out. The lady at the register, (elder and wears glasses) said "I'll take the next customer in line." Apparently she didn't like how I looked and yelled at me and said "no someone else was here before you, I don't play those games." The guy in front of me was already checking out with another cashier. AND there were 3 other works standing there that heard and didn't say anything. I've had multiple problems with this specific employee and others here but this was a new low. read more

Tried doing a size exchange of some items I had purchased at another Hobby Lobby. The cashier informed me that the items where entered wrong on the system therefore I had to go to the original HL where I purchased them. She was nice about it but still a bit uncomfortable as it's not my fault someone entered the wrong department when checking out. The manager on duty tagged along in the conversation and made a huge deal about my items not reflecting correctly on the receipt (although the amount paid was reflected correctly) and that I had to go back to the other Hobby Lobby and even suggested they would have to look on the surveillance video. HOW RUDE AND WRONG! I was embarrassed. I was mortified ! I was able to exchange the items at the other location without a problem, it is quite a drive for me but will continue to go there as they don't punish customers for internal mistakes! read more

I must say, I love browsing the aisles at hobby lobby. There's tons of craft and décor items galore. This is my go to place to find seasonal décor, especially for fall and Christmas! On my last visit, I had the misfortune of needing to use the restroom and I need to let you know it was nastier and dirtier looking than a lot of gas station restrooms. Alls I'm saying is a place that sells hobby and home décor should have a clean and cozy, well decorated restroom. Ew. read more

Rude staff, disorganized, limited selection, long lines, and not enough checkers!!! Went in for last minute Christmas decorations and a small tree which they didn't have any reasonable priced ones all $70 and up. I went to Stafford location and I was highly impressed! read more

They got rid of all the good employees and got ppl that talk mean to customers take forever it's bad lmaooo this lady try to get a the employee to help her with a price and he ain't wanted to he was like I'll call my Manager Lmaoo the employee name was Daniel lmfaooo zero stars read more

The service here hasn't been great recently. I've been coming in to purchase fabric, and I often have to wait quite a while (after ringing the bell multiple times) to get service. The people at the fabric counter seem absolutely miserable - I've probably only had a positive interaction with them once despite me being a very friendly person. I purchase some supplies in bulk, and there was a time I needed 5 packets of bias tape of a specific color. I was told what is out is what they have, and they order based on what they need on Thursdays and that order is delivered to the store on Tuesdays. It was good to know, but it's slightly inconvenient as I typically need quite a bit for some big projects, but it's not the end of the world. They have a 40% off weekly coupon, which is definitely nice. It can only be used on full price items, and you'll find that a lot of the items in this store are almost always on sale. It makes me wonder if everything is deliberately marked up so they can still make a great profit when items are on "sale". Either way, it's great marketing so I won't complain too much. All I will say is if you want a few highly priced items, as inconvenient as it might be, buy them one at a time and scan in that 40% off coupon on their app. I imagine you can't do 2 separate transactions and I'm pretty sure you can't get that QR code scanned twice in the same week, but it's still a good deal to come in the following week...unless that item is gone. It's gotta be a gamble you're willing to take to save $$$. read more

If you've seen one Hobby Lobby you've seen them all. You come here because you know what you want and you know they'll have it. 'Nuff said... read more

I like Hobby Lobby. The store is huge (bigger than Michaels), and there are frequent sales that change every week. For example, the entire frames section was 50% off this week so I bought a bunch of them. If there is something you need right now and you can't wait, use the 40% coupon: Hobby Lobby has a weekly 40% off coupon that you can use up to once a day on a regularly priced item. You don't have to print it out - just pull it up on your phone. Not just limited to arts and crafts, Hobby Lobby also carries home decor items such as wall art, (faux) floral arrangement supplies, home science kits, and seasonal items such as Christmas trees and decorations, Valentine's decorations, etc. read more

I visited this store often and I have to say the co-manager Jasmine is cruel, arrogant, and has no people skills . You would think after being closed due to Covid 19 they would be happy to see customers. After all customers are the REASON she has a job. There was some confusion about the price for deco mesh that I use to make wreaths for my charity. One store gave them to me for 50% off and Jasmine refused to honor the discount. Come to find out it was an error HOWEVER as a courtesy I felt she COULD HAVE honored the discount that one time . She told me in a very negative demeanor GO BACK TO THE STORE and get your discount. I can't believe this company allows people like her to work in their store. Yes I did contact customer service because I spend too much money in Hobby Lobby to be treated the way I was treated . This is not the first time I've had to deal with ungrateful employees at this location. Thank goodness the staff at the Rosenberg Texas location are kind and caring read more

Everyone knows about Hobby Lobby. If you like that farmhouse home style or more traditional styles for home decor then this is the place for you. Hobby Lobby is great for DIY projects. If you need holiday decorations with that home farmhouse warmth you will find it here. I typically shop for scrapbook materials and Happy Planner products. They have a large selection of scrapbook items but not so great with Happy Planner products. This location is not the location I normally go to. It is bigger and has a larger stock of products in general. Hobby Lobby has always been great for all your crafting needs. read more

Worst customer service and manager was so rude! Will never buy from this store again! Congrats! You just lost a customer!

Love Hobby Lobby! This location is never crowded and it is huge! Love the 50% off mirrors, picture frames and holiday items almost all the time. They have a much bigger selection of scrapbooking materials than Michaels and it is cheaper. read more

The store is nice and clean, and seemed to have a good selection of crafty stuff. People seemed friendly and it seems that over half the store had 50% off signs on it. So I guess if you go and what you want isn't 50% off, you might want to wait a week or two and go back? read more

i hate to be this person but coming from someone who works in retail, there should never be a customer waiting in line for over 20 minutes while there is an additional employee AND an additional manager available to hop on the register and help with the line. the manager was quite literally standing there watching us get more and more impatient and couldn't be bothered to jump on a register and help. this is not how customer service is supposed to work!!! read more

This hobby lobby is the worst one I have ever spent my money at. Cashiers are rude. Managers do not speak. When you ask where something is they look at you like you have three heads. Everyone looks absolutely miserable!!!!! But, I still continue to shop here because it is close to my house. However, after my experience yesterday, I returned ALL 23 pieces I bought and I will never shop at this Hobby Lobby again!!!! I am a firm believer that you should not spend your money at a store that treats you bad. The treatment I experienced yesterday. Just AWFUL!!!!!!!!!!! read more

Me and my friend went to buy a fake snow spray. We just SHOOK THE BOTTLE to make sure it was full. The co-manager came up to us and had a whole fit. read more

Very pleased with the service. Sales person told me at the checkout line to get a coupon on my phone so I saved 40 percent off my total purchase. Store was extremely clean and well organized. read more

Restrooms were clean (women's). Soap and paper towels available (or a hand dryer). Very organized. There was a lot of clearance to look at. Also they had bracelet glow sticks in the birthday section. I needed glow sticks and I thought they might be out of season. But hobby lobby had them! The cashier was pleasant and helpful. She also helped me get the best deal with the coupons I had available. I was very grateful! read more

I can always find what I need and a few extras. I get lost in all the crafty things and it always makes me want to redecorate a room or two when I visit this store. read more

When ordering on line the shipping fee is based on the amount of the purchase and NOT the weight of items. Problem with that is the items are so random in weight. This may work for other companies say a clothing retailer. I order a lot of items on line. This is the WORST CASE OF PRICE GOUGING I have come across regarding shipping. Purchased some small clips. Weight of package was 9 oz. Shipped first class mail. ACTUAL shipping was $2.66. Hobby Lobby shipping charge was $8.95. Called customer service and got a bit of a run around. "We only charge shipping based on order total. WE NEVER CHARGE A HANDLING FEE" I asked the nice girl where the other $6.29 for shipping went. She could not respond with an answer. Just repeated that the shipping is based on the order total. Check the amounts for your self. Hobby Lobby zip code is 73179 mine is 97530. Item ordered is SKU 436691. read more

Love the selection, and the staff is surprisingly courteous and reasonably helpful/knowledgeable!

I visited the Missouri City, TX Hobby Lobby today. I had one item, and there was a long line because there was one cashier available. I saw the manager standing next to the register, and politely asked him to open another check out lane. He replied that he didn't have any other cashiers. Well he could have opened another lane himself and help customers check out instead of watching me them waiting. It wasn't worth my time, so I left and will not return to a Hobby Lobby store. read more

It's a newer store than the one in the fountains and tends to be a bit more clean and better organized. They have lots of sales during the year, so chances are if you are willing to wait a bit you can get a good deal on whatever craft purchase you are wanting. I especially love their decorative knob section, I was able for my latest craft project to get some really great buys for over 50% off. Make sure to sign up for their emails for they also send coupons from time to time. read more

I love that Hobby Lobby constantly has rotating coupons and discounts on their products. This store is big and has tons of merchandise, however, it's almost impossible to find an employee when I'm here. On two different occasions I've asked employees if they carried a product, they quickly responded with "Nope." and continued on their business, right after that I'd wander into an aisle and find exactly what I needed. read more

I was glad when this location opened as the one in the Fountains, Stafford lacked the large selection of the one in Bellaire. This is a well run store with a great selection of some of THE best silk florals in Houston at a reasonable price. I lucked out this week into a 'half off all silk flowers' sale just when I needed to make a large spring bouquet! Yeah! Saved myself a fortune. I went to Michael's first since they are closer, thought I picked out stems on sale, only to find that only Spring pic's were on sale. Really? Since when are some roses spring and others not? No rhyme or reason and I ended up spending too much. Guess what? It all goes back to Michael's. This store is also a great place for gift buying, garden decor, seasonal decor, some fabrics and trims, pictures, and accent furniture. I have, in the past, also done well buying candles and throw pillows, though at times the inventory can be hit or miss. So why do I rave and withhold that last star? While I appreciate freedom of religion, I STILL wish they were open on Sundays. I can't tell you the many times I've wanted to get something they have on a Sunday and wish they were open. Sigh. Oh well, perhaps one day they will earn that fifth star. read more

I love crafts and this is a great place. They could have a bit more floor help.