I had a very disappointing experience at this James Avery location due to one staff member's behavior. The girl wearing a gray long-sleeve shirt with long black hair curled at the ends was extremely rude to customers. She stood watching as we waited in line for over an hour and repeatedly spoke to customers in a rude and demeaning tone rather than offering help or guidance.
What was most frustrating was that while the line was very long and only two staff members were working the registers, she did not assist them at all. Instead, she went to the back bar and began straightening items, moving the same products around multiple times, which felt like a complete waste of time while customers continued to wait.
In addition to how she treated customers, it was completely unacceptable to hear her speaking in a rude and dismissive tone toward her coworkers who were clearly overwhelmed and working hard to keep the line moving. That type of behavior creates an uncomfortable environment for both employees and customers.
Customer service is a big part of the shopping experience, and this behavior made the visit uncomfortable and frustrating. I hope management addresses this, because the lack of professionalism was very noticeable. read more